Dallas Proud

  Sulphur Springs, TX, Lead Retail Associate Christine Miles

 

It took the savvy business smarts of three Retail Associates to change a business’ bottom line.  When Retail Associates Darin Deaton, Brad McCool, and Anita Riggs informed Christine Miles, Lead Retail Associate at the Sulphur Springs Post Office, about the huge postage due fees being incurred by a customer, she had to act.  The Bookworm Box, a monthly book club shipper, was shipping an average of 2,400 packages a month and paying hundreds of dollars on returns with a local competitor.  Christine knew the USPS could save significant time and money.  

With help of OIC, Ty Petit, Christine approached Lin Reynolds, the Director of The Bookworm Box, and told her about the USPS’ priority mail value proposition — quicker delivery with no cost for returns or address correction.  Lin happily agreed. 

Christine created an employee engagement lead requesting assistance that was sent to Kathy Angerami, an A/Business Development Specialist for the Dallas District, who promptly called Lin to explain the options.  Kathy informed Lin about our Priority supplies, Stamps.com, and Endicia.com for commercial base prices.  Because Lin had a customized Purple Bookworm Box, she decided to keep her packaging with our Priority services shipping by weight and zone and using Endicia.com for her postage.

Christine saw Lin the day after they dropped off their 2,400 packages. Lin stated, “They are so happy” and have already communicated the shipping changes to their customers.

 This TEAM work resulted in a $244,500 sale and significant savings for The Bookworm Box!