A message from the District Manager Scott Hooper…

RECOGNIZING AND HANDLING SUSPICIOUS MAIL

 

To highlight the importance of recognizing and handling suspicious mail, I would like to review the procedures concerning suspicious mail, unknown powders, liquids or substances.

 

Characteristics to pay special attention to include shape, look, address and packaging.

 

· Shape. Is it lopsided or uneven? Is it rigid or bulky?

 

• Look. Are there oily stains, discolorations, or crystals on the wrapper? Does it have a strange odor?

 

• Address. Is there a return address? Are there restrictive markings? Are there

misspelled words? Is it addressed to a title rather than to an individual? Is it an incorrect title? Is it poorly typed or written?

 

• Packaging. Is it sealed with tape? Is there excessive tape? Is there excessive postage?

 

Once a suspicious letter or package has been identified, it is important to respond appropriately.

If a mailpiece seems suspicious, remember the three “P’s” — package, people and plan:

• Package. Don’t handle a suspicious parcel or letter. Leave it where it is and isolate the area.

· People. Clear people from the area and immediately notify a supervisor. Wash hands and other exposed skin with soap and water.

• Plan. Contact your supervisor, who will contact the Inspection Service. Follow your emergency plan. Know who to contact if your supervisor isn’t available.

I would also like to take this time to thank you for your dedication and commitment to our customers during this holiday season. Best wishes to you and your family for a safe and happy holiday.