A message from the Acting District Manager Scott Hooper…

Delivering the Perfect Package

Scanning technology has become an important part of just about every industry - from retailers to delivery companies, including the Postal Service. There was a time when we did very little scanning, but it has since become a vital and inherent part of our everyday business.

In just a few years, we’ve increased visibility on all mail and packages moving through our network. This has created new business and added customer value. Our customers expect predictable and reliable service.

One of the main reasons our customers call their local Post Office and care center is to ask, “Where is my package?” That is why the Perfect Package Experience was created to determine customer satisfaction and provide insight into our efforts. This customer experience measurement includes:

·         Delivery by the Expected Date - Based on Service Delivery Calculator Date Provided to Customers

·         Delivery at the Right Location

·         Delivery with the Right Visibility - This Requires: An Arrival At Unit Scan, Out For Delivery Scan, and an acceptable Stop-the-Clock scan (Delivered, Tendered to Agent, Available for Pickup)

·         Delivery without a Customer Inquiry

If these four factors are achieved, this means that we have made our service goal in delivering the Perfect Package Experience, and we know that service is foundational and key to growth. Each of these steps has significant impacts on the success of the Postal Service. Our customers deserve it, and our future depends on it.

Thank you for continuing to drive service improvement. We are all committed to providing the best possible service to our customers. We take pride in the jobs we do. And our jobs include accurate, timely delivery of the mail. First time. On time. Every time.