Are you informed? These days, probably more than any other time in our lives, information is prolific. We no longer have to wait for our daily newspaper or the morning news programs to get all the latest news. We wake up, take a look at our cell phone or tablet, and it is right there in front of us—the most up-to-date information available.
The same holds true for the U. S. Postal Service. Our processing productivity, delivery statistics, scanning, sales and safety performance information, is all readily available each and every day. Reports that used to take weeks to generate, are now available in a matter of hours. Having this information is good for our customers because this data serves to keep the Postal Service viable in a highly competitive market.
In addition to the information mentioned above, we also capture information on mail and packages which is provided to our customers with Informed Delivery. As you all know, or should know, Informed Delivery is an optional, free feature that gives residential consumers the ability to see a daily preview of their household’s mailpieces that will be arriving soon. This feature offers consumers the convenience of seeing what is coming to their mailbox – anytime, anywhere – even while traveling. Through this feature, USPS is making mail a more valuable and effective communication channel for mailers and consumers, maintaining the relevancy of physical mail in today’s highly digital environment.
Starting this month, we are taking Informed Delivery one step further. Expected Delivery is an off-shoot of Informed Delivery and is a service that will provide our customers an alert with a two-hour window of when their packages are expected to arrive. Expected Delivery will greatly enhance the Postal Service’s efforts to achieve higher customer satisfaction with its package delivery services, improve first attempt delivery success and reduce costs of repeat delivery attempts. You can read more about Expected Delivery in this month’s Dallas Proud. And if you haven’t already signed up for Informed Delivery, I encourage you to do so now.
We have a great responsibility in making certain the information we provide our customers is accurate. Ensuring mail and packages are sorted correctly, scanned accurately and delivered appropriately is absolutely necessary in making Informed Delivery and Expected Delivery a valuable service for our customers. I know the employees of the Dallas District will welcome the responsibility and make these services a success.
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