Highlighting the Dallas District
Thursday, September 29, 2016
Tuesday, September 27, 2016
Sulphur Springs, TX,
Distribution Clerk Karl Warnstedt scanned and loaded ten wire cages and three hampers
of books for the BookWorm Box Company. This company is a nonprofit organization
established by a New York Times best-selling author named Colleen Hoover, who
is a local Sulphur Springs resident. They
ship 2500 to 5000 packages a month and Warnstedt is crucial in making sure they
all go out on time and correctly. Warnstedt is a 13-year military veteran of the
U.S. Marines and is grateful to the Postal Service for the warm welcome of
employment he received after his time served in the military.
Duncanville
Retail Associate Crystal Richie received her first Gold Star Award for a
perfect score on a recent Retail Customer Experience. She started her Postal career in the Rio
Grande District, then moved to the Network Distribution Center and then to a
Retail Associate in August. Richie was
still in training when she was shopped and she succeeded with flying
colors. She remarked, “I’m proud to be
able to assist my customers and help satisfy their needs.”
Ennis, TX, Retail Associate Frank Kubena received his Gold Star & 30 year Service Awards
Ennis, TX, Retail Associate
Frank Kubena (center) was presented a Gold Star Award by Manager, Post Office
Operation Brandi Smith (right) and Supervisor, Customer Services Maria Rosales
(left) for a perfect score on a recent Retail Customer Experience.
Ennis, Retail Associate Frank
Kubena received his first Gold Star Award for providing outstanding customer
service during a recent Retail Customer Experience. He likes meeting different people and
providing great service to satisfy their needs. Kubena commented, “I do my job to the best of
my knowledge. I provide the best
possible service that I can because I take pride in what I do.”
Ennis, TX, Retail Associate
Frank Kubena (center) received his 30-year Service Award by Manager, Post
Office Operations Brandi Smith (right) and Postmaster Jerry Gentry (left).
Corsicana, TX, Retail Associate Thomas Raley (center) received a Gold Star Award from Manager, Post Office Operations Brandi Smith (right) and Postmaster Jeffery Lloyd (left) for a perfect score on a recent Retail Customer Experience.
Corsicana
Retail Associate Thomas Raley received his third Gold Star Award for providing
superb customer service. He has been a
Postal employee for 31 years and used to have a landscape business before working
for the Post Office. That is why he also
likes to work maintenance and does the yard work on the grounds. Raley remarked, “I enjoy dealing with people
and promoting our brand. I love my job
and my wife of 29 years.”
Canton, TX, Retail Associate Valencia Gipson (center) was awarded a Gold Star Award by Manager, Post Office Operations Brandi Smith (left) and Postmaster Dana Hoffman (right) for a perfect score during a recent Retail Customer Experience.
Canton
Retail Associate Valencia Gipson received her first Gold Star Award for giving
exceptional customer service during a recent Retail Customer Experience. She has been with the Postal Service for 11
years and appreciates interacting with customers. She enjoys getting to know the people around
Canton and they appreciate what she does.
Gipson commented, “My family and my co-workers are very supportive. We are a great team with a good system in
place.”
Monday, September 12, 2016
A Message from the District Manager (September)
Tim Costello
I am very excited about our new communication channel “Dallas Proud”. This blog will give me an opportunity to “talk” to you about matters going on within our district. We will also use the blog to highlight employees, work units and stations and post offices that excel in providing our customers with the outstanding service they deserve.
In this first post, I’d like to share some information about myself and about the district in which we work. I am a 30-year employee and have served in numerous field, area and headquarters positions. Before I came to Dallas, I was the District Manager of the Alabama District. And before that, I served as the Eastern Area, Manager of Delivery Programs in Pittsburgh, PA. I have also been the Manager of Operations Programs Support in both the Atlanta and Mississippi Districts. Every position in which I have worked, has prepared me for the job I do today, including the 10 years I spent as a City Letter Carrier in Jackson, Mississippi.The same can be said for you. Whatever position you hold today, is a key to your future. Whether you just started with the Postal Service and are planning on making it your career or whether you are a 30+ year veteran employee like me, you should have a goal in mind. Continuous learning, performing your job to the best of your ability and taking advantage of Postal Service resources like the upcoming Career Conference will help you achieve that goal.
The Dallas District is made up of more than 350 Post Offices and three Mail Processing Centers and employs more than 11,000 career employees. It covers a geographic area of over 31,000 square miles and serves more than 6 million customers. A district as large as ours will always have opportunities for advancement. I would like you to keep that in mind when thinking about your career goals.
In addition to the great number of career opportunities, we also have an enormous responsibility to collect, process and deliver the mail and packages that our customers entrust to us each and every day. It’s a responsibility that the Dallas District has always taken great pride in upholding. Maintaining a welcoming environment in our retail lobbies and responding to customer concerns timely, will demonstrate to our customers that their business is our top priority.
I look forward to the opportunity to communicate with you in this way and encourage you to make the “Dallas Proud” blog one of your favorites. All of the information included in this blog has been placed there with you in mind. Enjoy and come back again soon!
Sulphur Springs, TX, Lead Retail Associate Christine Miles
It took the savvy business smarts of three Retail Associates to change a business’ bottom line. When Retail Associates Darin Deaton, Brad McCool, and Anita Riggs informed Christine Miles, Lead Retail Associate at the Sulphur Springs Post Office, about the huge postage due fees being incurred by a customer, she had to act. The Bookworm Box, a monthly book club shipper, was shipping an average of 2,400 packages a month and paying hundreds of dollars on returns with a local competitor. Christine knew the USPS could save significant time and money.
With help of OIC, Ty Petit, Christine approached Lin Reynolds, the Director of The Bookworm Box, and told her about the USPS’ priority mail value proposition — quicker delivery with no cost for returns or address correction. Lin happily agreed.
Christine created an employee engagement lead requesting assistance that was sent to Kathy Angerami, an A/Business Development Specialist for the Dallas District, who promptly called Lin to explain the options. Kathy informed Lin about our Priority supplies, Stamps.com, and Endicia.com for commercial base prices. Because Lin had a customized Purple Bookworm Box, she decided to keep her packaging with our Priority services shipping by weight and zone and using Endicia.com for her postage.
Christine saw Lin the day after they dropped off their 2,400 packages. Lin stated, “They are so happy” and have already communicated the shipping changes to their customers.
This TEAM work resulted in a $244,500 sale and significant savings for The Bookworm Box!
Dallas, TX, University Station Supervisor, Customer Services George Miles received a customer compliment for going above and beyond to help a customer receive a package. He received a call from a customer saying that a package had been delivered to a parcel locker and there was not a key available to open the locker. Miles updated the customer throughout the day as he attempted to resolve the issue. Finally he called the customer and agreed to meet him at the parcel lockers in the evening. He was able to retrieve the package and the customer gave him rave reviews on social media.
Irving, TX, Valley Ranch Station Supervisor, Customer Services Michael Loya (right) received a Certificate of Appreciation from OIC Debbie Wilson (left) for a five star review from a customer on Yelp.com. He went above and beyond to locate and then deliver a lost package to a very grateful customer.
“I have been blown away by the customer service given at this location. I had a package lost in the mail and (of course) I was panicking, I called the office and spoke with Michael Loya. He is the greatest. After a few days of trying to help me over the phone, he actually went out and did the entire route until he found my package. He went door to door, and delivered it to my apartment office. Michael, if you are reading this, it is people like you who make all the difference in the world. Thanks sooooo much!!!”
Mckinney, TX, Linkside Park Station Retail Associate Allen Dahl (right) was presented with a Gold Star Award from Supervisor, Customer Services Greg Starkey (left) for a perfect transaction on a recent Retail Customer. Experience.
Retail Associate Allen Dahl is a veteran postal employee who comes from a family of postal workers. He enjoys working with customers and his fellow employees. When asked what makes him #PostalProud, Dahl remarked, “I enjoy working for a company that has been around for a long time. As a team we do the best job in the world delivering a product that nobody else can. When we work together, we put the best product out there. I would like to thank my fellow employee, Shauna Johns, for helping get this Gold Star.”
Plano, TX, Northwest Station Lead Retail Associate Crystal Kang (left) was presented a Gold Star Award by Manager, Customer Services Vivian Malone (right) for a perfect transaction on a recent Retail Customer Experience.
Lead Retail Associate Crystal Kang sets the bar high for others to follow. She has been providing excellent customer service for over 31 years and will be retiring in August. She will be joining her husband, a 36-year U.S. Army veteran who retired in February, as a postal Distribution Clerk. Kang commented, “We have really good clerks at this Station. We are the best because of our team work!”
Grand Prairie, TX, Main Post Office Retail Associate Rashonda Lloyd (left) was awarded a Gold Star Award from Postmaster Bobby Eubanks (right) for a perfect score on a recent Retail Customer Experience.
Grand Prairie, Retail Associate Rashonda Lloyd recently earned her first Gold Star Award for a perfect score on a Retail Customer Experience. #PostalProud is part of her family legacy. Her mother, Rosemary Lloyd is a Manager, Maintenance Operations at the North Texas Processing & Distribution Center and her aunt is Supervisor in the Fort Worth District. Lloyd is a college graduate of the University of Texas at Arlington and a member of the Zeta Phi Beta sorority. She commented, “I’m proud to help build the brand of a company that has been around for so many years.”
Wylie, TX, Retail Associate Jeff Laventure (right) was presented a Gold Star Award from Postmaster Marsha Mendoza (left) for a perfect score on a recent Retail Customer Experience.
Jeff Laventure recently received his fifth Gold Star Award for giving exceptional customer service. He enjoys staying busy and working hard, which makes him happy. Laventure remarked, “We have a great crew. I wouldn’t be successful without them. Every person I have worked with has helped me to get where I am today.” Postmaster Marsha Mendoza commented, “I never have to ask Jeff for something to be done. He exemplifies what all employees should strive to be like.”
Irving, TX, Central Station Retail Associate George Varghese (right) received his first Gold Star Award from Manager, Customer Services Kenny Gilchrease (left) for a perfect score on a recent Retail Customer Experience.
Retail Associate George Varghese wants to make his customers happy by offering the best products and services to them. He has strived to grow the business for the past 12 years. When asked what he liked best about his job, Varghese remarked, “Serving the people!”
Richardson, TX, Huffhines Park Station Retail Associate Sheila Giles (center) was awarded her 30-year Service and Gold Star Awards from Postmaster Veronica Johnson (right) and Supervisor, Customer Services Jennifer Banks (left) for her service and a perfect score on a Retail Customer Experience.
Retail Associate Sheila Giles enjoys meeting different customers and building relationships with them. She is a veteran Postal employee who knows how to do her job well. Giles remarked, “We strive to provide all our clients with our best customer service. It’s all about comradery and team work.”
Lake Dallas, TX, Retail Associates (left to right) Helen Heer, Patricia Guerrero, Mark Darnell (behind) and Larry Healy were presented with #PostalProud t-shirts by Manager, Post Office Operations Randall Joines and Postmaster Johny Wilson for the 36th consecutive 100% score on a recent Retail Customer Experience. Larry Healy commented, “I’m proud in knowing everyone in my office gives their best every day. 36 consecutive 100s on RCE shops don’t just happen by accident. We all hold each other accountable to the standards of the Postal Service and the expectations held by our Postmaster Johny Wilson.”
Little Elm, TX, Retail Associate Sajanu Kurien (left) received a Gold Star Award from Postmaster Rhonda Flowers (middle), for a perfect score on a recent Retail Customer Experience. Retail Associate Sajanu Kurien has been with the Postal Service for 18 years. She enjoys giving exceptional customer service and dealing with people. Kurien remarked, “My coworkers are outstanding and they do a terrific job. I’m proud to be part of the team.”
Little Elm, TX, Retail Associate Nancy Harris (right) was presented a Gold Star Award from Postmaster Rhonda Flowers (middle), for a perfect score on a recent Retail Customer Experience. Retail Associate Nancy Harris started her Postal career as a Letter Carrier in May of 2002. Her husband taught her how to carry mail and how to be an exceptional employee. This is her third Gold Star Award. Harris commented, “I’ve always worked in the service industry. I love my customers and helping people. It makes me happy to save them money. When I see that they are happy, it makes me feel happy too. As an immigrant from Taiwan, I’m proud to do my best and to be a federal employee.”
Irving, TX, Main Station Retail Associate Kimberly Rogers (right) was awarded her first Gold Star Award by Manager, Customer Services Denean Pankins (left) for a perfect score on a recent Retail Customer Experience.
Rogers likes meeting new people and interacting with them. She and her sister both have 29 years of experience with the Post Office. Rogers commented, “The Post Office is world wide. We are number one. That is why I do my best each day and give it my all.”
Irving, TX, Valley Ranch Station Retail Associate Yada Smith (right) received her first Gold Star Award from OIC Debbie Wilson (left) for a perfect score on a recent Retail Customer Experience (RCE). She believes in giving every customer fantastic service. Smith treats all her customers with respect. She commented, “I want all my customers to walk away with a smile. They should be and are our number one priority.” Hurricane Katrina brought Smith here from New Orleans and she is a loyal Saints fan.”
The National Postal Customer Council (PCC) Awards were presented on Tuesday, August 9, at USPS Headquarters. Dallas District Manager Tim Costello (2nd from left, forefront) was selected as District Manager of the Year, representing the Greater Dallas PCC. He was congratulated by (left to right, forefront) Postmaster General Megan Brennan, Deputy Postmaster General Ronald Stroman, and Chief Marketing & Sales Officer James Cochrane. Congratulations to Mr. Costello and the Greater Dallas PCC!
Dallas Customer Relations Coordinator John Torrez (2nd from left), was selected as Gold Level, Postal Member of the Year, representing the Greater Dallas PCC. He was congratulated by (left to right) Postmaster General Megan Brennan, Deputy Postmaster General Ronald Stroman, and Chief Marketing & Sales Officer James Cochrane. Congratulations to Mr. Torrez and the Greater Dallas PCC!
North Texas, TX, Processing & Distribution Center (P&DC), Plant Manager Larry Wagener and Supervisor, Distribution Operations Terrance Faulkner presented 25– and 30-year Service Awards to plant employees. Larry Wagener is positioned on the right and Terrance Faulkner is on the left in all of the photos on this page and the next.
Mail Handler Errol Rush (center) was presented with his 30-year Service Award.
Ruperto Abueva III (center) was awarded with his 25 year Service Award.
Richard Flanders (center) received his 25 year Service Award.
Anthony Nathe (center) receives his 25 year Service Award.
Phillip Wills (center) was presented with his 25 year Service Award
Vivienne Crayton (center) received her 30 year Service Award.
Blanca Ruiz-Cavazos (center) was awarded with her 25 year Service Award.
Richardson, TX, Main Post Office Letter Carriers show that they are #PostalProud at a recent Award Ceremony. Letter Carriers Bill Boyd (front row, center), David Fuentez (3rd from right), and Randall Carr (2nd from right) received their 30-year Service Awards from A/Manager, Post Office Operations Richard Smith (front row left), Postmaster Veronica Johnson (front row, 3rd from left), Supervisor, Customer Services Tonya Chambers (2nd row, far left), and National Association of Letter Carriers Union Representative Joe Cook (front row, far left).
Richardson, TX, Huffhines Park Station Retail Associate Galen Maxedon (front row, 5th from left), received a 40 year Service Award and 3,477 hours of accumulated sick leave, Letter Carriers Gerald Ward (front row, 6th from left), received his 25-year Service Award and Robert Ybarra (front row, 5th from right), received his 30 year Service Award. The awards were presented by A/Manager, Post Office Operations Richard Smith (front row, 2nd from left), Postmaster Veronica Johnson (front row, 4th from right), and Supervisor, Customer Services Rodrick Allen (front row, far left). The recipients were congratulated by the employees of Huffhines Park Station.
Dallas, TX, P&DC Tractor Trailer Operator Randolph Davis (left), received his 35-year Service Award from Supervisor, Transportation Operations Marvin McCallister (right).
Dallas Tractor Trailer Operator Randolph Davis has given 35 years of his life to the postal service. Davis started his career in Motor Vehicle Service (MVS) on July 13, 1981, as a Tractor Trailer Operator. Davis comments that, during his career with the Postal Service as a MVS driver, he “has seen a lot of changes within the Postal Service and within the motor vehicle craft.” Davis has been a driver instructor and has received several awards, including Employee of the Month and Special Achievement. In 2011 he was awarded a 30 year Million Mile Safe Driver Award. Congratulations to Randolph Davis for a very high achievement.
McKinney, TX, Supervisor, Customer Services Greg Starkey (3rd from right), received his 32-year Service Award at his retirement ceremony. He is joined by (l to r) Officer In Charge (OIC) Clarence Henderson, Little Elm Postmaster and outgoing OIC Rhonda Flowers, Supervisors, Customer Services Michael Owen, Maria Rosales, Justin O’Neal and Gerald Hamilton.
Friday, September 9, 2016
Employee Recognition
Longview, TX, Northwest Station, Manager, Customer Services Sylvia Black (2nd from left) and Supervisors, Customer Services Sheri Blackmon (center) and Sanford Stephens (2nd from right) were recognized for being Top Performers of level 22 Stations & Branches in Quarter III by Dallas District Manager Tim Costello (left) and MPOO Johnny Wright (right).
Tyler, TX, South Tyler Annex Station Manager, Customer Services Domenica Loera (2nd from left) and Supervisor, Customer Services Robert Stewart (2nd from right) were recognized for being Top Performers of Level 20 Stations & Branches in quarter three from Dallas District Manager Tim Costello (left) and Manager Post Office Operations (MPOO) Dan Carleen (right).
Tyler, TX, Azalea Station Manager, Customer Services Simone Jones (2nd from left) and Supervisor, Customer Services Chitina Ervin (2nd from right) were recognized for being Top Performers of level 21 Stations & Branches in quarter three by Dallas District Manager Tim Costello (left) and MPOO Dan Carleen (right).
Nacogdoches, TX, Postmaster Gerald Malanders (2nd from left) and Supervisors, Customer Services Bryan Kerr (center) & Andy Symmank (2nd from right) were recognized for being Top Performers of level 22 Post Offices in Quarter III from Dallas District Manager Tim Costello (left) and MPOO Johnny Wright (right).
Tyler, TX, OIC Postmaster Shiniqua Toliver (2nd from left) and Supervisor, Customer Services Jose Villegas (2nd from right) were recognized for being Top Performers of level 24 Post Offices in Quarter III by Dallas District Manager Tim Costello (left) and MPOO Dan Carleen (right).
Lone Star, TX, Postmaster Verna Herman (center) was recognized for being a Top Performer of level 18 Post Offices in Quarter III from Dallas District Manager Tim Costello (left) and MPOO Johnny Wright (right).
Lindale, TX, Postmaster Katherine Downing (2nd from left) and Supervisor, Customer Services Michelle Wheeler (2nd from right) were recognized for being Top Performers of level 20 Post Offices in Quarter III by Dallas District Manager Tim Costello (left) and MPOO Randall Joines (right).
Kilgore, TX, Postmaster Joe McQuiston (center) was recognized for being a Top Performer of level 21 Post Offices in Quarter III from Dallas District Manager Tim Costello (left) and MPOO Johnny Wright (right).
Dallas, TX, MPOO Johnny Wright (right) was recognized for being a top performer of all Post Office Operation areas from Dallas District Manager Tim Costello (right).
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