A message from the Acting District Manager Julie Gosdin

Almost everyone has a great customer experience story.  And, almost everyone has a poor customer experience story.  If you were asked, “What kind of customer experience do you provide,” how would you answer that question?

Each of us has a responsibility to uphold the Postal Service brand in a positive light, regardless of our job title.  Many of us do not work with our external customers, but we work with our internal customers—other Postal Service employees, every day.  What kind of customer service experience are we providing each other?  Are we responsive and take ownership when we get a phone call or an email asking for assistance or information?  Are we timely with completing and submitting necessary suspense items?

For our external customers, the Postal Service has a lot of measurement processes in place that let us know what kind of customer experience we are providing.  And right now, those measurements are not reflective of the kind of customer service I know Dallas District employees can provide.  When mail is misdelivered or not scanned appropriately, when customers have to wait more than five minutes to be serviced at our retail counters and when we do not immediately contact our customers who have submitted concerns and work to provide a timely resolution, we are not providing a great customer experience.

I would like every employee in the Dallas District to ask themselves, “What kind of customer experience am I providing?”  If you can answer that question in a way that makes you Dallas Proud, thank you very much!  If your response to that question is not positive, then please take a moment to think about what one thing you can do today to change that answer, and then do it.  Every day, make a conscious decision to provide a great customer experience to all your customers; internal and external.  The Dallas District will be better for it and our customers will reap the benefits.

 

 

Dallas District New Supervisor Program Graduation Ceremony

Dallas District Acting Manager Human Resources Falonda Woods (left) and Manager, Learning Development & Diversity Toni Scott (right) congratulated and welcomed the new Supervisors at the New Supervisor Program Graduation Ceremony held on February 15, 2018.

Dallas District Acting District Manager Julie Gosdin was the guest speaker at the New Supervisor Program Graduation Ceremony.  She encouraged the new Supervisors to use their abilities of perception, passion and persistence at work and to always work with integrity.

Dallas, TX, Brookhollow Station Supervisor, Customer Services Jared Thompson (right) received his Official Supervisor Certificate of Completion from Postmaster Yulonda Francis-Love (left).

 

 

The following photos are from the New Supervisor Program (NSP) graduation ceremony.  All recipients were presented their Official Certificates of Completion from (left to right) Postmaster Yulonda Francis-Love; Acting Manager, Customer Service Operations Alexis Page Richardson, Managers, Customer Service Operations Amber Pember and Rodrick Cole. 

Dallas, TX, Juanita Craft Station Supervisor, Customer Services Antonio Moss (second left) received his Official Supervisor Certificate of Completion.

Dallas, TX, Northaven Station Supervisor, Customer Services Chanda Cole (second left) received her Official Supervisor Certificate of Completion.

Dallas, TX, Parkdale Station Supervisor, Customer Services Sabial Williams-Mills (second left) received her Official Supervisor Certificate of Completion from (left to right) Postmaster Yulonda Francis-Love; Manager, Customer Service Operations Amber Pember; Acting Manager, Customer Service Operations Alexis Page Richardson and Manager, Customer Service Operations Rodrick Cole. 

Dallas, TX, Network Distribution Center (NDC) Supervisor, Maintenance Operations Richard Fuller (center) received his Official Supervisor Certificate of Completion from Plant Manager Nimrod Salazar (right) and Maintenance Manager Britton Parker (left).

Dallas, TX, NDC Supervisor, Maintenance Operations Juanito Liburd (center) received his Official Supervisor Certificate of Completion from Plant Manager Nimrod Salazar (right) and Maintenance Manager Britton Parker (left).

Dallas, TX, NDC Supervisor, Distribution Operations Chacko Thomas (center) received his Official Supervisor Certificate of Completion from Plant Manager Nimrod Salazar (right) and Maintenance Manager Britton Parker (left).

Dallas, TX, NDC Supervisor, Maintenance Operations Joseph Yousri (center) received his Official Supervisor Certificate of Completion from Plant Manager Nimrod Salazar (right) and Maintenance Manager Britton Parker (left).

Dallas, TX, Processing & Distribution Center (P&DC) Supervisor, Distribution Operations John Buckley (right) received his Official Supervisor Certificate of Completion from Senior Plant Manager Larry Wagener (left).

Dallas, TX, P&DC Supervisor, Distribution Operations Johnetta White (right) received her Official Supervisor Certificate of Completion from Senior Plant Manager Larry Wagener (left).

Dallas, TX, Vehicle Maintenance Facility Supervisor, Vehicle Maintenance Albino Renteria (right) received his Official Supervisor Certificate of Completion from North Texas P&DC Senior Plant Manager Larry Wagener (left).

North Texas P&DC Supervisor, Distribution Operations Destiny Bibles (right) received her Official Supervisor Certificate of Completion from Senior Plant Manager Larry Wagener (left).

North Texas P&DC Supervisor, Distribution Operations Artis Culverson (center) received his Official Supervisor Certificate of Completion from Senior Plant Manager Larry Wagener (left) and Manager, Facilities Customer Relations Lisa Culverson (right).

North Texas P&DC Supervisor, Distribution Operations Kamalammal Pillai (right) received her Official Supervisor Certificate of Completion from Senior Plant Manager Larry Wagener (left).

Garland, TX, Kingsley Station Supervisor, Customer Services Florice Diggs (center) received her Official Supervisor Certificate of Completion from Plano Postmaster Todd Smith (left) and Garland Officer In Charge Jose Baez (right).

Garland, TX, Main Post Office Supervisor, Customer Services Rozlyn Erwin (center) received her Official Supervisor Certificate of Completion from Plano Postmaster Todd Smith (left) and Garland Officer In Charge Jose Baez (right).

Mesquite, TX, Main Post Office Supervisor, Customer Services Jason House (center) received his Official Supervisor Certificate of Completion from Plano Postmaster Todd Smith (left) and Mesquite Postmaster Nick Dodson (right).

Irving, TX, Main Post Office Supervisor, Customer Services Donna Robinson (right) received her Official Supervisor Certificate of Completion from Plano Postmaster Todd Smith (left).

Mckinney, TX, Post Office Supervisor, Customer Services Marquette Hoil (center) received his Official Supervisor Certificate of Completion from Postmaster Clarence Henderson (right) and Plano Postmaster Todd Smith (left).

Mckinney, TX, Post Office Supervisor, Customer Services Mark Kordi (center) received his Official Supervisor Certificate of Completion from Postmaster Clarence Henderson (right) and Plano Postmaster Todd Smith (left).

 

The following photos are of Mesquite Supervisors, Customer Services receiving their Official Supervisor Certificates of Completion from Plano Postmaster Todd Smith (left) and Mesquite Postmaster Nick Dodson (right) in all photos. 

Stephen Algood (center)

Paul Arroyo (center)

Christopher Scott (center)

Plano, TX, Main Post Office Supervisor, Customer Services Jeffrey Schoof (right) received his Official Supervisor Certificate of Completion from Postmaster Todd Smith (left).

Tyler, TX, Azalea Station Supervisor, Customer Services Janna Wright (second left) received her Official Supervisor Certificate of Completion from (left to right) Plano Postmaster Todd Smith; Officer In Charge Mike Arrambidez and Acting Human Resources Manager Falonda Woods.

Tyler, TX, South Annex Station Supervisor, Customer Services Emma King (second left) received her Official Supervisor Certificate of Completion from (left to right) Plano Postmaster Todd Smith; Officer In Charge Mike Arrambidez and Acting Human Resources Manager Falonda Woods.

Gilmer, TX, Supervisor, Customer Services Kerry Hicks (right) received his Official Supervisor Certificate of Completion from Manager, Post Office Operations Johnny Wright (left).

Sulphur Springs, TX, Supervisor, Customer Services Michael Reid (center) received his Official Supervisor Certificate of Completion from Manager, Post Office Operations CJ Tabbot (left) and Tyler Officer In Charge Mike Arrambidez (right).

Crockett, TX, Supervisor, Customer Services Karen Clark (right) received her Official Supervisor Certificate of Completion from Manager, Post Office Operations Brandi Smith (left).

Rockwall, TX, Supervisor, Customer Services Valerie Paz (right) received her Official Supervisor Certificate of Completion from Manager, Post Office Operations Brandi Smith (left).

Canton, TX, Supervisor, Customer Services Rodney Richman (right) received his Official Supervisor Certificate of Completion from Manager, Post Office Operations Brandi Smith (left).

Dallas District Acting Manager Julie Gosdin (far right) welcomed the New Supervisor Program (NSP) class number 10.

Dallas District Acting Manager Julie Gosdin (far right) welcomed the NSP class number 9.

 

Dallas District Acting Manager Julie Gosdin (far right) welcomed the NSP class number 8.

 

 

 

 

 

Hutchins Passport Fair

Hutchins, TX, Post Office held a Passport Fair on February 18, 2018.  They processed 70 passport applications and generated $2,500 in total revenue. 

Hutchins, TX, Postmaster Marjorie Ledbetter (right) assisted customers with their passport applications.

Hutchins, TX, Retail Associate Kasha Champion (sitting behind desk) assisted a family processing their passport applications.

Hutchins, TX, (left to right) Postmaster Marjorie Ledbetter; Retail Associates David Petitt, Kasha Champion and Carolina Gutierrez all contributed in making the Passport Fair successful.  

 

Plano, TX, Main Post Office Retail Associate Paul Poulose (left) received his second Gold Star Award from Manager, Customer Services Gina Jaworski (right) for a perfect transaction on a Retail Customer Experience.  Jaworski remarked, “Please join me in congratulating Paul for earning a perfect score on a mystery shop and the consistent first-rate service he provides to the community of Plano.”

Plano, TX, Main Post Office Letter Carrier Lisa Powell (left) received her 30-year Service Award from Manager, Customer Services Gina Jaworski (right).  She commented, “I love my job and route.  My customers and co-workers are like family to me.”

Corsicana, TX, Retail Associate Denis Hickey (left) received a Gold Star Award from Officer In Charge Ron Lumar (right) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 30 years and has worked at seven different locations.  Hickey remarked, “The Post Office is a good place to work.  Corsicana is definitely the friendliest place that I have worked at.”

North Texas Processing & Distribution Center Express Mail Handler Jimmie Smith (center) received his 40-year Service Award from Senior Plant Manager Larry Wagener (right) and Supervisor, Distribution Operations Terrance Faulkner (left).  He is a veteran of the U.S. Marines.

Grand Prairie, TX, Letter Carrier Ricky Saldivar (right) was awarded employee of the month in January 2018.  Safety Captain Gloria Flores (left) presented him with a Certificate of Appreciation signed by Postmaster Anthony Willis.  The following categories are evaluated when employees are nominated for this award.  Overall safety or being accident free, attendance, appearance, attitude and an overall helping disposition within the facility and with customers.

The Dallas Postal Customer Counsel held a Valentine’s Day luncheon on February 14, 2018. Guest speakers Bob Patterson (above) and Ronny Haewers (below) spoke to the group about Mailer Scorecard Assessments, Full Service Mail, Address Correction Service Returns and Informed Delivery.

Customer Compliment in the Dallas Morning News

Dallas, TX, Lakewood Station Donald Williamson (right) received a customer compliment in the Dallas Morning News.  Pictured with him is Supervisor, Customer Services Sheria Overton (left) who he thanked with a box of chocolates on Valentine’s Day.

 

Three cheers of kindness to the Mailman and our DMN Carrier – In an era of great uncertainty, my family has been blessed for almost three decades with the same loyal and unfailing sources of information, Mailman Donald Williamson and Dallas Morning News Carrier Leonard Meyer.  Through national triumphs and tragedies, a kaleidoscope of presidents, neighborhood births and deaths, and kids growing up and going to college.  These men have braved the weather, the dark before dawn and the occasional angry dog to provide reliable service that borders on the preternatural.  If there is a soundtrack to their lives, it’s Aaron Copland’s Fanfare for the Common Man.  We salute them for the devotion and excellence and the honor they bring to their professions.  To borrow an accolade delivered in Larry McMurtry’s Lonesome Dove, “splendid behavior.”

 

James Hudson Dunlap, Jr.

Dallas/Lakewood Area

Tyler, TX, Southeast Crossing Station Retail Associate Phyllisia Washington (right) received a Gold Star Award from Acting Manager, Customer Services Chitina Ervin for a perfect transaction on a Retail Customer Experience.

The Addison Post Office held a Passport Fair on February 10, 2018.  There was a huge turnout in which 80 passports were processed generating $2750 in total revenue. The Passport Fair was scheduled from 8am until 1pm but went way past the end time.  The last passport application was processed at 7pm.  Postmaster Alicia Soliz had to drive the packet to North Texas Processing & Distribution Center.  It was a long day but thanks to Robert Castro and Julian Molina who stepped up to the challenge with no complaints, no breaks and no lunches until everyone left (they ate while entering the transmittals), it was a huge success.  The following photos are from that event.

Addison, TX, Distribution Clerk Robert Castro (left) assisted a family with their passport applications.

Addison, TX, Retail Associate Julian Molina (left) verified a customer’s passport application.