Dallas Proud

Mount Pleasant, TX, Lead Retail Associate Phyllis Freeman received her third Gold Star in a row for a perfect transaction on a Retail Customer Experience.  She has served in all aspects of the Post Office.  Such as Supervisor, Customer Services, Retail Coach, On the Job Trainer for Window Clerks and as a representative for several EEO cases.  Freeman makes it a point to know your name, your needs and your box number.  She knows all her customers personally.  Mount Pleasant has received the Mineola Award and has earned over 30 Gold Star Awards since the program started.  Freeman remarked, “It takes all of us working as a team to receive these awards.  The other Clerks are equally as good and have earned many Gold Star Awards.  It’s all about the customer.”