Benefit from Mindfulness: Personally & Professionally ePromotion - Day 1

When you live in the moment, you are being mindful. When you actively chose to focus on your thoughts and feelings without judging them good or bad, you are being mindful. When you turn off the auto-pilot and concentrate on what is happening, you are being mindful.

We know from many studies that practicing mindfulness has proven to have many health benefits. Some of these positive outcomes include:

• Reduction in the amount of stress you experience.
• Aid in the managing of anxiety and depression.
• Assistance in weight loss.
• Decrease in metabolic risk factors such as cardiovascular disease and diabetes.
• Increased relaxation and quality of life.
• Treatment of chronic pain, substance abuse, and suicidal behavior.
• May delay the onset of cognitive impairment and Alzheimer’s disease.
• Lower levels of cortisol which is the hormone known to impact stress, the immune system, and several other bodily functions.

Terri Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP

214-353-6996 | TLSitrin@magellanhealth.com

Magellan Health Inc.,  2341 W Northwest Hwy, Dallas, TX  75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU (800-327-4968) TTY: 877-492-7341

Suicide Prevention: How We Can Make a Difference - To find out more, click here.

Irving, TX, Las Colinas Station Retail Associate Walter Bragg (right) received a Gold Star Award from Acting Postmaster Kenny Gilchrease (left) for a perfect transaction on a Retail Customer Experience.  He is proud to represent the brand and give fast, friendly service with a smile.  Bragg is a U.S. Army veteran who is thankful to the Post Office for the opportunity to uphold the value of this organization and to have a good time doing it.

Irving, TX, Main Post Office Retail Associate Morgan Scott (right) received a Gold Star Award from Supervisor, Customer Services Erica Moore (left) for a perfect transaction on a Retail Customer Experience.  This is her second Gold Star in a row. 

North Texas Processing and Distribution Center Transportation Specialists Susan K. Oliver (second left) and Reba A. Davis (second right) received their 30-year Service Awards from Manager, Distribution Operations Reginald “Reggie” Clay (far left) and A.T.S. Specialist and Ramp Clerk Supervisor Darryl Geiger (far right).

Mckinney, TX, Linkside Park Station Retail Associate William “Allen” Dahl received his seventh Gold Star Award for a perfect transaction on a Retail Customer Experience.  He is beloved by the customers in Mckinney.  Several of them expressed their thanks for Dahl’s consistent, friendly and knowledgeable customer service.

Allen, TX, Retail Associate Melinda Wynn (left) received a Gold Star Award from Postmaster Debbie Hendrix (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 18 years and enjoys the interaction with her customers and co-workers.

Wylie, TX, Retail Associates Todd Christopher (left) and Alberto Perenia (right) received Gold Star Awards from Supervisor, Customer Services Al MacDonald (center) for perfect transactions on Retail Customer Experiences.  They have a close group of co-workers who work well together.  Both enjoy serving customers and making people happy.  Perenia is a U.S. Navy veteran.  MacDonald remarked, “Perenia is one of the best Clerks in the Dallas District.  He consistently gets compliments from our customers.  I’m very proud of the work that both of them do.”

Plano, TX, Main Post Office Retail Associate Binh Loi (center) received her second Gold Star Award from Postmaster Todd A. Smith (left) and Manager, Customer Services Gina Jaworski (right) for a perfect transaction on a Retail Customer Experience.  She is proud to work for a company where everything is equal.  Loi has gained a lot of experience over the past 19 years with the Postal Service and passes her knowledge along to her customers. 

Plano, TX, Downtown Station Retail Associate Helen Trinh (right) received a Gold Star Award from Postmaster Todd A. Smith (left) for a perfect transaction on a Retail Customer Experience.  She enjoys working the window, serving the customers and making them happy.  Trinh has many customers that appreciate the job she and her fellow co-workers do.  She commented, “We have a Post Office with a great group of people that generates a lot of revenue.”

Plano, TX, Wildcat Station Retail Associate Willie Jester (center) received a Gold Star Award from Postmaster Todd A. Smith (left) and Manager, Customer Services Jackie Minuette (right) for a perfect transaction on a Retail Customer Experience.  He likes solving customer problems and making them happy.  Jester is proud of the postal brand and strives for positive customer feedback every time.  He remarked, “I have a good group of Clerks that surround me.  I’ve been a T7 for 2 years and every member of this team has a Gold Star Award.”

Plano, TX, Northwest Station Retail Associate Victor Davis (center) received a Gold Star Award from Postmaster Todd A. Smith (left) and Acting Manager, Customer Services Kevin Taylor (right) for a perfect transaction on a Retail Customer Experience.  He has 22 years of experience with the Postal Service and his dad is a retired Window Clerk and Manager from the Alabama District.  Davis takes pride in doing a good job by giving great customer service. 

Plano, TX, Northwest Station Retail Associate Eric Eastham (center) received a Gold Star Award from Postmaster Todd A. Smith (left) and Acting Manager, Customer Services Kevin Taylor (right) for a perfect transaction on a Retail Customer Experience.  He is proud to work for an organization that can do what nobody else does.  Eastham enjoys dealing with people and is a U.S. Air Force veteran.  He said, “I like my co-workers and we work well together.”  

 

 

 

 

Dallas, TX, Brookhollow Station Retail Associate Ann Hoang (left) received a Gold Star Award from Acting Manager, Customer Services Cloteal Hutchins (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for over 18 years.  Hoang enjoys her co-workers, having fun and assisting customers.  She remarked, “I’m an immigrant who moved from Vietnam to the U.S.  I’m really happy to be in America.  Thank you America!”  

Dallas District, TX, Manager, Human Resources Denise Cameron (standing, far left); Safety Specialists Ronnie Washington (standing, behind the podium; and Rosalyne Stern (standing, far right) addressed the Safety Captains in the Dallas Main Post Office regarding heat related accidents and how to prevent them.

Dallas, TX, Preston Royal Retail Associate Ebone Ford (right) received a Gold Star Award from Acting Manager, Customer Services Priscilla Ramirez (left) for a perfect transaction on a Retail Customer Experience.  She likes working for the Postal Service and knowing that she makes a difference serving the customers.  Ramirez commented, “Ebone works hard, has a positive attitude, is great with the customers and always greets them with a smile.” 

Dallas, TX, Spring Valley Station Retail Associate Verbon Warren III (right) received a Gold Star Award from Acting Manager, Customer Services Robert Coleman (left) for a perfect transaction on a Retail Customer Experience.  He likes assisting customers and delivering extraordinary customer service every time.  Warren is proud to deliver the brand exceptionally.  He remarked, “I enjoy coming to work every day and strive to show leadership by giving the customer the best service possible.”

Dallas, TX, Spring Valley Station Retail Associate Glenn Davis (right) received a Gold Star Award from Acting Manager, Customer Services Robert Coleman (left) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran and enjoys serving his customers with experience.  Davis commented, “I would like to thank my wife and family for their support and understanding when I have had to come home late from work.”

 

Addison, TX, Retail Associate Rita Kuruvilla (right) received a Gold Star Award from Supervisor, Customer Services Jeffrey Wright III (left) for a perfect transaction on a Retail Customer Experience.  She enjoys her co-workers and customers.  Kuruvilla commented, “I love my Post Office and the people of Addison.”

Benefit from Mindfulness: Personally & Professionally ePromotion - Invitation

Often, the world moves so quickly that we do not have time to process our thoughts thoroughly. We may find ourselves struggling to stay focused and miss opportunities. By practicing mindfulness, you can eliminate the distractions and live in the moment. You can actively choose to focus on your thoughts and feelings. There are many benefits to being mindful, both personally and professionally, and this ePromotion aims at discussing the benefits and giving you ways you can practice being more mindful.

The USPS EAP in your District is preparing to run an ePromotion titled, “Benefit from Mindfulness: Personally & Professionally” and we would like to invite you to sign up. This ePromotion will send daily emails that explore the benefits of being mindful.

An ePromotion is a series of emails sharing brief information to help you actively engage in a topic. The EAP invites you to sign up to participate by responding to this invitation. With this ePromotion, you will receive emails on Wednesdays over the next 5 weeks.

You may use your postal or home email address and your participation is strictly confidential. Please feel free to share the daily emails with your co-workers and family members and encourage them to sign up as well.

If you would like more information or to sign up, please contact me by email at tlsitrin@MagellanHealth.com or by calling 214-353-6996.

If you would like more information on mindfulness and to work with a coach to aid you, please contact me directly or by calling 800-327-4968 (TTY: 877-492-7341).

Center, TX, Post Office employees celebrate the heroic efforts of Rural Career Associate (RCA) Jakyric Driver (green shirt, holding the award), who earned the PMG Hero Award for assisting a little girl who was left stranded in the rain.

Center, TX, Rural Carrier Associate Jakyric Driver (left) received the Post Master General Hero Award from Postmaster Steven G. Standley (right) for assisting a four year old girl who was left stranded in the rain. 

 

Dallas District, TX, Complement Coordinator Maxine Lee (left) received her 40-year Service Award from District Manager Tim Costello (right).

Dallas District, TX, Operations Programs Specialist Flordeliza “Liza” C. Pyle (left) received her 30-year Service Award from District Manager Tim Costello (right).

Dallas District, TX, Manager, Address Management Systems Margaret Branch (right) received her 30-year Service Award from District Manager Tim Costello (left).

Dallas District, TX, Labor Relations Specialist George Joseph (right) received his 30-year Service Award from District Manager Tim Costello (left).

Dallas District, TX, Occupational Health Nurse Fenela Mazur (right) received her 30-year Service Award from District Manager Tim Costello (left).

Dallas District, TX, Driving Safety Instructor Rodney “Rusty” Standerfer (left) received his 30-year Service Award from District Manager Tim Costello (right).

Dallas District, TX, Manager, Post Office Operations Dan Carleen (right) received his 30-year Service Award from District Manager Tim Costello (left).

 

 

Lake Dallas, TX, Retail Associate Larry Healy (left) received his fifth Gold Star Award from Postmaster Johny Wilson (right) for a perfect score on a Retail Customer Experience.  Healy commented, “I’m really proud of the people I work with.  We take pride in what we do and we have a great relationship with our customers which makes perfect transactions easier.”

Dallas, TX, Prestonwood Station Letter Career Raypheal Kenney (left) received his 35-year Service Award from Manager, Customer Service Operations Roderick Cole (right).

Dallas, TX, Prestonwood Station Letter Career George Tryon (left) received his 30-year Service Award from Manager, Customer Service Operations Roderick Cole (right).

Dallas, TX, Prestonwood Station Letter Career Robert Skaggs (left) received his 30-year Service Award from Manager, Customer Service Operations Roderick Cole (right).

Dallas, TX, Prestonwood Station Letter Career Robert James (left) received his 30-year Service Award from Manager, Customer Service Operations Roderick Cole (right).

 

 

 

Mesquite, TX, Main Post Office Retail Associate Shiaya Washington (right) received a Gold Star Award from Manager, Customer Services Steve Boyle (left) for a perfect score on a Retail Customer Experience.  She started her postal career in March and is a veteran of the U.S. Air Force.  Washington remarked, “I just love life to the fullest in all aspects.  I enjoy helping customers.  I’m here to work and help out wherever I’m needed.”

Revenue Generator

Forney, TX, Letter Carrier Bobby “Chris” Ward (left) brought in an additional $88,003 of revenue by submitting a lead through the Rural Reach program. 

 

Dear Mr. Ward,

 

I am reaching out to you today because I have noticed your efforts to bring additional revenue to the Postal Service through your participation in Rural Reach.  The lead you submitted for AR Holdings resulted in a sale in the amount of $88,003. 

 

Your efforts make the Postal Service stand out as a world class operation.  The service you provide our customers gives you a tremendous opportunity to take note of potential new business.  The extra steps you take to bring in additional revenue are true indications of your commitment to the ongoing success of our business.

 

We created the Small Business – Employee Engagement Programs knowing employees like you would be taking our business to the next level and your efforts continue to prove that point.

 

Thank you for a job well done.

 

Sincerely,

 

Cliff Rucker

Senior Vice President Sales and Customer Relations, Operations

Forney, TX, Postmaster Tamara Steward brought in an additional $71,950 of revenue by submitting a lead through the Business Connect program.

 

Dear Ms. Steward,

 

First let me say thank you for your participation and being engaged in the Business Connect® Program.  Your sale for SSM Décor has generated $71,950 in revenue for the Postal Service.  Your willingness to engage with customers in your community and spread awareness of USPS products and services is commendable.

 

Your customers value your knowledge and appreciate your input and guidance.  You are a true example of what the Business Connect® Program embodies and a great representation of the Postal Service as a whole.

 

I wish you ongoing success as you continue your focus on revenue generating initiatives within your community.

 

Thanks for the value you bring to the Postal Service!

 

Sincerely,

 

Cliff Rucker

Senior Vice President Sales and Customer Relations, Operations

 Dallas District Senior Field Sales Representative Sonya Battle (right) was a huge credit to both revenue generator stories from Forney.

Dallas, TX, Juanita Craft Station Letter Carrier Lynn Newberry (second right) received his 35-year Service Award from Manager, Customer Service Operations Angela N. San Miguel (far left), Acting Manager, Customer Services Ellie Huskey (far right) and Supervisor, Customer Services Debbie Moore (second left).

Addison, TX, held a Passport Fair on Saturday August 12, 2017. 42 passport applications were processed and generated $1455 in total revenue.  Lead Retail Associate Denise Davis (left) assisted a family with their passport applications.

Addison, TX, Distribution Window Clerk Robert Castro (far left) assisted a customer with her passport application.

 

Lewisville, TX, Flower Mound Station Retail Associate Howard Waldrop (center) received a Gold Star Award from Postmaster Thomas Alonzo (right) and Supervisor, Customer Services Lenora Harper (left) for a perfect score on a Retail Customer Experience.  He is a U.S. Navy veteran who loves everything about his job.  Waldrop commented, “Everybody here is a joy to work with.  A good team always makes or breaks the job and we have a great team.”

Lewisville, TX, Flower Mound Station Rural Carrier Mary Brown (center) celebrated her official retirement and birthday on August 11^th, 2017.  She was joined by Postmaster Thomas Alonzo (left) and Supervisor, Customer Services Venora Lowery (right).  A pot luck was served and her co-workers expressed their thanks and congratulations to Brown.

Lewisville, TX, Flower Mound Station Rural Carrier Mary Brown (right) and Supervisor, Customer Services Lenora Harper (left) pose for a picture.

 

Prosper, TX, Letter Carrier Robert Hunter (left) was recognized by Postmaster Jim Spradley (right) for assisting an 89 year old elderly gentleman on his route.  Hunter went to the door to deliver a package when the housekeeper advised him the gentleman was in his garage and couldn’t get up. A big plane of glass had fallen on the man when he got out of his car and fractured his leg on both sides.  This happened in late June and the outcome could have been fatal if Hunter was not there to assist.  He was able to get the man inside and made calls to 911 and the man’s wife.  The wife came to the Post Office to personally thank the Carrier.  Hunter received a gift card and a postal proud t-shirt.

Grand Prairie, TX, Main Post Office employees are Postal Proud! 

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Michael Griffith (left) received a Gold Star Award from Supervisor, Customer Services Brian Bonner (right) for a perfect transaction on a Retail Customer Experience.

Grand Prairie, TX, MPO Custodian Jose Cosme (right) received his 40-year Service Award from Postmaster Anthony Willis (right).  He is a U.S. Army veteran.

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Bertha Arispe (left) received her 30-year Service Award from Postmaster Anthony Willis (right).

Grand Prairie, TX, MPO Letter Carrier Fred Catron (left) received his 30-year Service Award from Postmaster Anthony Willis (right).