A message from the District Manager…Tim Costello - Prescription for Success

In an organization with more than 600,000 employees, 200,000 vehicles, and hundreds of millions of customers, the scale of what we do on a daily basis is astounding.  For over 200 years, the U.S. Postal Service has fulfilled its mission to delivering trusted, affordable service to the nation.

Intuitively, most people recognize the value of a great customer experience.  I firmly believe our employees provide the best customer service to help the Postal Service remain competitive and viable in today’s rapidly changing environment.

Our Gold Star Customer Service Program has a new measurement called Customer Insights Measurement (CIM) based recognition that provides an increased opportunity to improve customer satisfaction.  By its very nature, CIM offers employees the chance to personally participate in our success.  As CIM continues to mature across the Southern Area, I encourage you to embrace the methodology as it empowers all of us to join in the process.

We all want to understand the big picture and the value of interacting with our customers.  We rely on a variety of industry experts to help us improve our operational processes.  But, delivering great customer experiences actually increase loyalty and the promotion of our services to their family and friends.  

I believe that fostering teamwork and excellent performance can add value to our district.  Our commitment to providing good customer service is integral to the success of our organization.  If we focus on doing a great job of customer satisfaction, it is a great opportunity for us to grow.  Taking care of our customers helps encourage them to continue buying from us through good times and bad.

The very well-known saying, “There's no 'I' in 'team'” is used a lot in team sports like soccer, basketball, and baseball, still rings true today.  I’m convinced we can respectfully work together to identify and implement solutions that will ultimately improve the customer experience.  Because at the end of the day, I know the prescription for our success, and it’s YOU!