Kilgore, TX, Postmaster Joe
McQuiston (left) received his 30-year Service Award from Manager, Post Office
Operations Johnny Wright (right).
Highlighting the Dallas District
Monday, July 31, 2017
Richardson, TX, Main Post
Office (MPO) Letter Carriers Derrick E. Griggs (second right) and Michael D.
Stanley (third right) received Certificates of Appreciation from Postmaster
Veronica Johnson (far right) and Supervisor, Customer Services Jennifer Banks
(far left) for outstanding job performance.
They were joined by their co-workers for the presentations.
Richardson, TX, Huffhines
Park Station Distribution Clerk Raul A. Avendano (third left) received his
30-year Service Award and Letter Carrier Kevin D. Primm (fourth left) received
a Certificate of Appreciation for going above and beyond with his job
performance from Postmaster Veronica Johnson (second left), Manager, Customer
Services Stanley Adams (fourth right) and Supervisor, Customer Services Phyllis
Andrews (front row, far right). They were joined by their co-workers for the
presentations.
Dallas, TX, Northaven Station
Retail Associate Kimberly Pierce (left) received her third Gold Star Award from
A/Manager, Customer Services Morris Fields (right) for a perfect transaction on
a Retail Customer Experience. She has
been with the Postal Service for 22 years.
Pierce enjoys serving her customers and making them happy. She knows what she does is important. Pierce commented, “I work with the best
co-workers.”
Dallas, TX, Mockingbird
Finance Station Retail Associate Tora Roy received her first Gold Star Award
for a perfect transaction on a Retail Customer Experience. She is honored to working with a talented
team. Roy thanked fellow employee Steven
Hammock for training her well and helping her through the process of becoming a
great Clerk.
Dallas, TX, Preston Station
Retail Associate Robert Hall (left) received a Gold Star Award from Supervisor,
Customer Services Darryl Tarton (right) for a perfect transaction on a Retail
Customer Experience. He has been with
the Postal Service for 32 years and is proud to do a good job serving his
customers. Hall commented, “If it wasn’t
for my co-workers, I wouldn’t have received the award. We have a great team here.”
Kilgore, TX, Retail
Associates (front row, left to right) Chris Cameron (Lead Clerk); Marilyn
Crump; Jeanette Carr; Barbara Dukes; (back row, left to right) A/Supervisor
Customer Services Monjay Johnson; Retail Associates Terry Gilliam; Tom White
and Postmaster Joe McQuiston achieved first place in the level 21 to 24 Point
of Sale/Retail Systems Software Survey Contest with 25 surveys taken and a
91.56% overall customer satisfaction rate.
The Retail Associates received gift cards to Sonic®.
Dallas, TX, Network and
Distribution Center Manager, Transportation Networks Maria E. Vasquez (right)
received her Lean Six Sigma Green Belt from Plant Manager Nimrod A. Salazar
(left). Salazar remarked, “Thank you for
your drive, dedication and skills demonstrated in gaining the
certification. Congratulations Elena!”
Irving, TX, Main Post Office
Retail Associate Morgan Scott (left) received a Gold Star Award from A/Manager,
Customer Services David Knowles (right) for a perfect transaction on a Retail
Customer Experience. She is proud to be a public servant and commented,
“I feel like I get to help people. The
environment is great and we are like a family here.”
Thursday, July 27, 2017
USPS Newsbreak
Tim
Huskey named Postmaster,
Garland Post Office
Tim Huskey began
his postal career in 1987, as a PTF city carrier in Nashville, TN. There he was promoted to Supervisor, Postal
Operations and then Supervisor, Customer Services in Smyrna, TN. Huskey then took on increasingly responsible
positions as Wartrace Postmaster in 1996; McEwen Postmaster in1999 and Camden Postmaster
in 2002, all in Tennessee; Indianola, MS, Postmaster in 2005; McMinnville, TN, Postmaster
in 2007 and Castle Rock, CO, Postmaster in 2012. In 2014, he was promoted to Manager, Post
Office Operations Area 6 and in 2015, Manager, Post Office Operations Area 3,
in the Colorado/Wyoming District.
Along with
these permanent positions, Huskey completed Officer In Charge assignments in
Brentwood, TN; Greenwood, MS; Grenada, MS and Englewood, CO and a detail
assignment of Manager, Customer Service Operations in Nashville, TN.
Huskey is Lean
Six Sigma Green Belt certified and has participated in Kaizen events in the CO/WY
District and has served on two Western Area AVP Charter teams. Tim is also a veteran of the United States
Army.
Manager, Post Office Operations, Area 1
Self-Care is Vital
This means not
only taking care of yourself physically by getting enough rest, eating right,
and exercising, it also means taking care of yourself mentally. Allow yourself
time to recharge, address your stress, and work to have a general overall
positive outlook on life by engaging in things you enjoy.
This cannot be
emphasized enough – before you can be resilient, you must take care you! Do
what you need to do to have the energy, the brain power, and the desire to
succeed through anything life throws at you. Being able to do the other things
is dependent upon this.
Terri
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
Tuesday, July 25, 2017
USPS Newsbreak
QUINCY DANIEL SELECTED
STAFFING SPECIALIST HUMAN RESOURCES
DALLAS DISTRICT
The
Dallas District is pleased to announce the selection of Quincy Daniel to the
position of Staffing Specialist, effective July 22, 2017. Daniel will serve as HR liaison to Operations
on complement matters with support from Local Services and the District
Complement Coordinator. She will provide
guidance and assistance to local management and support staff from various
functions regarding issues related to the district’s human resources
activities.
Daniel
began her postal career in 1989, as a MPLSM Clerk at the North Texas
P&DC. From 2003–2015, she held
multiple positions including; District Accounting Technician, Financial Control
and Support Analyst for Dallas District Finance and Financial Testing &
Compliance Analyst for Headquarters Finance where she conducted SOX reviews. In 2015, Daniel began working as an
Operations Support Specialist at the Dallas Networks Distribution Center
(NDC). At the Dallas NDC, she had
responsibility for all NDC complement, Human Resource activities and Job Bid Management
for career and non-career employees. In
addition, Daniel has completed detail assignments of Supervisor, Customer
Services at the Frisco, Allen and Denison Post Offices and also served as
Officer in Charge (OIC) in Fate, TX.
Quincy
has a daughter and granddaughter who are the absolute joy of her life! She participates in 5K races throughout the
DFW Area, which support various charitable organizations. She enjoys outdoor
activities and spending time with her family and friends.
Her
favorite words of wisdom are “Wake up early. Drink coffee. Work hard. Be
ambitious. Keep your priorities straight, your mind right and your head
up. Do what you love and love what you
do!”
Please
join me in congratulating Quincy on her new assignment and wishing her
continued success in her postal career.
Denise A. Cameron
Manager, Human
Resources
Be Prepared – Expect Change
The best and
first step to succeeding through change is to be prepared for it. We all know
that “change is inevitable” and “nothing stays the same.” We make it through
small changes every day without even thinking about them – running out of milk,
avoiding a traffic jam, having your cable go out. We automatically adjust by
having toast for breakfast, taking an alternate route, reading a magazine
instead of watching the news. These are all small events but they are
unexpected none the less. And yet, we are unaffected and adapt.
You can adapt
to the bigger things as well by simply anticipating them. No, you cannot
predict what is going to happen but you can be open to the idea of change.
Don’t resist it when it happens but look at it as an expected part of life and
take the necessary actions to get through it. This helps to reduce the stress
that you experience with change and negative events so that you can work
through it all a bit better, a bit faster, and with a better outlook.
Terri
Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
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Monday, July 24, 2017
A message from the District Manager…Tim Costello - Prescription for Success
In an organization with more than 600,000 employees, 200,000 vehicles, and hundreds of millions of customers, the scale of what we do on a daily basis is astounding. For over 200 years, the U.S. Postal Service has fulfilled its mission to delivering trusted, affordable service to the nation.
Intuitively, most people recognize the value of a great customer experience. I firmly believe our employees provide the best customer service to help the Postal Service remain competitive and viable in today’s rapidly changing environment.
Our Gold Star Customer Service Program has a new measurement called Customer Insights Measurement (CIM) based recognition that provides an increased opportunity to improve customer satisfaction. By its very nature, CIM offers employees the chance to personally participate in our success. As CIM continues to mature across the Southern Area, I encourage you to embrace the methodology as it empowers all of us to join in the process.
We all want to understand the big picture and the value of interacting with our customers. We rely on a variety of industry experts to help us improve our operational processes. But, delivering great customer experiences actually increase loyalty and the promotion of our services to their family and friends.
I believe that fostering teamwork and excellent performance can add value to our district. Our commitment to providing good customer service is integral to the success of our organization. If we focus on doing a great job of customer satisfaction, it is a great opportunity for us to grow. Taking care of our customers helps encourage them to continue buying from us through good times and bad.
The very well-known saying, “There's no 'I' in 'team'” is used a lot in team sports like soccer, basketball, and baseball, still rings true today. I’m convinced we can respectfully work together to identify and implement solutions that will ultimately improve the customer experience. Because at the end of the day, I know the prescription for our success, and it’s YOU!
Campbell eyes retirement after delivering over three-decade career with US Post Office in Flint
Dan Campbell, a lifelong resident of Flint,
will officially retire from the Flint Post Office on Monday, July 31,
completing a tenure of 32 ½ years. Campbell began as a Rural Carrier Associate
on Saturday, Oct. 27, 1984.
PHOTO COURTESY NANCY CAMPBELL
Posted Tuesday, July 18, 2017 10:00 pm
By Micah McCartney
For over three
decades, one thing has been constant in the life of Dan Campbell: his job with
the United States Post Office in Flint.
Now, with an
average of 10-15 job changes in a worker’s lifespan, Campbell is about to
embark on a new adventure, as he will officially retire from the Post Office on
Monday, July 31, ending a career spanning a total of nearly 33 years.
“I’m excited and
looking forward to my retirement,” said Campbell. “After 32 ½ years, I’m sort
of ready to enter that next phase of my life of where I can do some things that
I want to do, and perhaps my wife and I can start doing some traveling and
vacationing. I’m just excited for this next adventure.”
Campbell’s
tenure with the Flint Post Office began on Saturday, Oct. 27, 1984 after he
accepted the substitute role of Rural Carrier Associate, filling in for
full-time carriers who were either sick or off work.
“The position of
Rural Carrier Associate ensured that I would get to work at least one or two
days a week, which was the most we got that that point in time,” said Campbell.
“I was also working a part-time job on the side as a way to supplement my
income.”
Later, Campbell
was able to step up into the position of a full-time carrier, thus fulfilling
his desire when he started at the facility.
“Becoming a
full-time worker at the Post Office was my initial goal when I began working
there,” said Campbell. “I was very excited when that happened and really had a
feeling of accomplishment. I felt that I had a career that I could work at
until I retire from it.”
Campbell said
the experience of observing an employee of the Flint Post Office when he was a
young boy initially drew him to the position.
“When I was
growing up in Flint, we only had one rural route,” said Campbell. “It always
fascinated me when the gentleman who was the carrier then would run his route.
I would see him in the back of the office sorting through the letters, and
then, in just a short amount of time, he would be out driving his route. The
job was also one of the really good jobs that was available to those who did
not have a college degree, which I don’t have. I felt very fortunate to get a
job where I could provide for my family, have a good retirement, and have good
benefits.”
During his
tenure, Campbell was able to witness firsthand the explosion of growth that
trickled down from Tyler down Old Jacksonville Hwy. and into the cities of
Flint and Bullard.
“This area has
really exploded over the past 30 years,” said Campbell. “At the Post Office,
we’ve grown from one original route to four routes when I started in 1984. Now,
we’ve more than doubled and have a total of nine full routes, all in the span
of 30 years. My first little route had about 60 miles and about 400 boxes; the
route I’ll be retiring from at the end of the month is about 40 miles long with
635 total boxes. There’s still homes being built all over the place, and so
there’s a potential for more boxes on each route.”
In addition to
USPS mail, Campbell said the parcel mail delivery business boom of late had
also had an impact on his route.
“The parcel
delivery business has definitely picked up over the past three years with
companies like Amazon,” said Campbell. “Our mail volume has just exploded
because of that.”
Looking ahead to
his retirement in just 12 short days, Campbell said not working at the job he
has worked at for over 30 years will take some getting used to.
“It’s going to
be life-changing,” said Campbell. “I’ll really miss my co-workers and my Post
Master, who has been a great supervisor to work for. In fact, one of the other
carriers and I recently discovered we’ve worked at the Flint Post Office for 27
½ years, so we go back a long way. It’s going to be a change, but I hope to
remain in touch.”
As far as
immediate retirement plans go, Campbell said he intends to attend his son’s
senior year activities and games, while completing tasks on his ever-growing
“honey-do” list. Despite retirement, Campbell said
“I wouldn’t rule
out anything as far as part-time work goes, if the right thing comes along”
said Campbell. “But right now, I’m not worried about that; I want to get some
things I want to do done, enjoy the time, and relax a little bit.”
Campbell
contributes his long-term career with the US Post Office in Flint to his desire
to work within the community he grew up in, as well as interact with its
residents every day.
“As far as the
postal service goes, I didn’t want to work anywhere but Flint,” said Campbell.
“I had everything down pretty well and knew that going to work in another
office would just be crazy. I knew the town of Flint well. As hard as I worked,
I had no desire to quit and start over again somewhere else.”
Campbell is
married to his wife, Nancy. The couple, who will celebrate their 30th wedding
anniversary in November, has one son, John, a senior at Bullard High School.
Dallas, TX, Northwest Station
Retail Associate Olivia Hardamon (left) received a Gold Star Award from
Supervisor, Customer Services Mary Smith (right) for a perfect transaction on a
Retail Customer Experience. She is proud
of the fact that no one else does what the Post Office can do and that the
Postal Service is one of a kind.
Hardamon commented, “I like interacting with people. There is never a dull moment.”
Employee Engegement
Carrollton, TX, Main Post
Office Letter Carriers are excited about becoming actively involved in our
organization’s Employee Engagement Program. As we continue to provide our customers with exceptional
legendary service, we are, “Postal Proud!” We are implementing time for brief Q-n-A’s
between craft employees and management by sharing our experiences in safety and
customer service with our new employees entering into our organization, as well
as sharing our experiences of our veteran employees. By becoming engaged, we are hoping we can make
a positive impact in the reduction of accidents, customer complaints and an
overall positive workplace environment for the mutual benefit of ourselves and
the United States Postal Service.
Dallas, TX, Northlake Station
Retail Associate Chazedy Johnson (right) received a Gold Star Award from
Manager, Customer Services Tina Young (left) for a perfect transaction on a
Retail Customer Experience. She likes
being able to provide excellent customer service and making sure that the
customers leave knowing about all of our products and services. Johnson is proud to make sure every customer
has been provided with outstanding customer service. She remarked, “I work with a great group of
people.”
Dallas, TX, Northlake Station
Letter Carrier Juan Rodriguez (center) received his 35-year Service Award from
Manager, Customer Service Operations Rodrick Cole (right) and Manager, Customer
Services Tina Young (left). He
commented, “I give praise, honor and glory to God for letting me be here for 35
years. I’m proud to be a part of the
Post Office.”
Dallas, TX, Northlake Station
Retail Associate Viola Duffy (center) received her 30-year Service Award from
Manager, Customer Service Operations Rodrick Cole (right) and Manager, Customer
Services Tina Young (left).
Dallas, TX, Northlake Station
Laborer Custodian Rickey Moore (center) received a Certificate of Appreciation
from Manager, Customer Service Operations Rodrick Cole (right) and Manager,
Customer Services Tina Young (left) for his outstanding job performance in
keeping the building clean and helping out wherever he is needed.
Sherman, TX, Retail
Associates (left to right holding the banner) Lou E. Thompson, Tammy Collum,
Kim Petit and Paula Kay Sanders received a catered lunch and gift bags from
District Manager Tim Costello (far left), A/Marketing Manager Arlene Sanchez
(second right), Postmaster Steve Fuhr (far right), A/Retail Manager Randi
Klement (third right) and Supervisors, Customer Services Chris Walton (second
left) and Linda Denninger (fifth right) for achieving first place in the level
21 to 24 Point of Sale/Retail Systems Software Survey Contest with 27 surveys
taken and a 91.56% overall customer satisfaction rate.
Thursday, July 20, 2017
When All Else Fails, Laugh
Sometimes, even
with all of the best intent in the world and no matter how resilient we are,
sometimes, we just have to laugh through it. Having a sense of humor is
sometimes the best way to get through it. Now, that is not to suggest that all
events are a laughing matter. It just means that you need to be able to laugh
sometimes – at outrageous events, at absurd happenings, and even at your own
mistakes.
Understand that
things sometimes go wrong, no matter how diligent you are, and that you may
just have to accept them.
If you are
having a hard time finding something to smile about, maybe you can reach out to
your social network. Often, friends and family are able to distract you from
the negative and give you something to be happy about!
Terri
Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
Tuesday, July 18, 2017
Relationships Are Important
But, you need
to start now, when things are going well, to have a strong network available
for you when needed. Your relationships with others must be nurtured for them
to remain strong. The EAP has a lot of information on how to build your social
network and how to keep them strong. You can email me to ask for handouts on
this topic and I would be more than happy to share them. Or, better yet, give
me a call and we can discuss it over the phone or in person. While you are at
it, count me as a part of your support network and don’t hesitate to give me a
call when you are called upon to be resilient!
Terri
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
Suicide Prevention: How We Can Make a Difference - To find out more, click here.
Monday, July 17, 2017
Plano, TX, Downtown Station Retail
Associate Abraham Oommen (center) received a Gold Star Award from Postmaster
Todd A. Smith (left) and Manager, Customer Services Gina Jaworski (right) for a
perfect transaction on a Retail Customer Experience. Oommen commented, “It’s a good job. I like working with the customers.”
Garland, TX, Main Post Office
Retail Associate Kevin Dowdy (left) received a Gold Star Award from A/Manager,
Customer Services June Neroes (right) for a perfect transaction on a Retail
Customer Experience. He enjoys the
constant change the job provides. Dowdy
also works dispatch and remarked, “There should always be a team effort in all
the things that we do.”
Dallas, TX, Brookhollow
Station Retail Associate Quyen “Quin” Vu (left) received her fourth Gold Star
Award from A/Manager, Customer Services Cloteal Hutchins (right) for a perfect
transaction on a Retail Customer Experience.
She has been with the Postal Service for 22 years. Vu remarked, “I love the job and interacting
with customers. I would like to thank
the Postal Service for supporting me and my family.”
The North Texas Processing
and Distribution Center leadership team was featured in the Lead To Win for
having 1.6% of deliveries per total work hours percent of same period last
year. Pictured are (left to right)
Manager, Distribution Operations Gene Allen, Manager, Maintenance Operations
Ruben Moreno, A/Manager Distribution Operations Terrance Faulkner, Manager,
Distribution Operations Ronnie S. Curry Sr., Lead Sr. Manager, Distribution
Operations Sergio Reynoso, Maintenance Engineering Specialist Yolanda Mestas
and Manager, A/Transportation Networks Systems Reginald L. Clay.
Thursday, July 13, 2017
Be a Problem-Solver
A great way to be a problem-solver is to view these new events/changes as challenges rather than as threats. Making that little change in perspective sets you up to problem-solve your way through it. You take that positive outlook that this is something I can get through with a little work and determination.
Terri
Terri
Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
Suicide Prevention: How We Can Make a Difference - To find out more, click here.
Tuesday, July 11, 2017
Positive Outlook Aids in Resilience
Having a
positive outlook helps your mental and emotional outlook on life in general. It
also plays a factor in being resilient when change or negative situations
arise. Look for the positive in the change and, if you look hard enough, you
may even find a bit of positive in a negative situation. In Day 4, we already
gave an example of a positive from a change – a shift change allows you to
participate in an activity you couldn’t do before. By finding that new purpose,
you are also finding the positive in the change.
Finding the
positive in a negative event can be a bit more difficult. Take, for example,
the bad storm we discussed last time. People’s houses may have been damaged or
destroyed, injuries may have occurred, and people’s lives may be in shambles.
It is no time to rejoice. However, there is more than likely a silver lining –
the community has come together to help everyone, your home and health were
spared, you have made new friends during your volunteer efforts.
When you are
able to remain positive and not let negativity drag you down, you are
demonstrating resiliency. You are able to continue forward and move beyond what
has happened.
Terri
Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP
214-353-6996
| TLSitrin@magellanhealth.com
Magellan
Health Inc, 2341 W Northwest Hwy, Dallas, TX 75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU
(800-327-4968) TTY: 877-492-7341
Suicide Prevention: How We Can Make a
Difference - To
find out more, click here.
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