Dallas, TX, Main Post Office Retail Associate Lawson Ford (center) received his fifth Gold Star Award from Manager, Customer Service Operations Rodrick Cole (left) and Acting Supervisor, Customer Services John Torrez (right) for a perfect transaction on a Retail Customer Experience.  He enjoys the opportunity to meet new people and treating them with respect.  Ford is proud to be a catalyst for the Postal Service and represent the brand in a positive light.

Dallas, TX, Beverly Hills Station Retail Associates (left to right) Brenda Villa, Salvador Martinez and Kim Caraway wore red noses on National Red Nose Day in order to help raise awareness to bring people together to have fun, raise money and help children in need.

Richardson, TX, Main Post Office Letter Carrier and Maintenance Mechanic David Snelson (sixth left) received his 41-year Service Award from Postmaster Veronica Johnson (fifth right).  He retired on June 1, 2018 and was joined by his fellow co-workers who wished him well in his future endeavors.

Richardson, TX, Huffhines Park Station Letter Carrier Thomas V. Smith (holding certificates) received his 40-year Service Award from Postmaster Veronica Johnson (front row, right) and Acting Manager, Customer Services Jerry Gentry (front row, second left). 

Richardson, TX, Huffhines Park Station Letter Carrier Thomas V. Smith (right) received his 40-year Service Award from Manager, Post Office Operations Randall Joines (left).

Richardson, TX, Promenade Station Retail Associate Sheila Giles (center) received a Gold Star Award from Postmaster Veronica Johnson (right) and Acting Manager, Customer Services Jerry Gentry (left) for a perfect transaction on a Retail Customer Experience.  She is proud to represent the postal brand in a positive way.  Giles thanked her co-workers who helped her get this award.

 

 

Tyler, TX, Azalea Station Letter Carrier Karen Manoy (center) received her 35-year Service Award from Office In Charge Mike Arrambidez (right) and Manager, Customer Services Simone Jones (left).  She officially retired on June 1, 2018.

Grand Prairie, TX, Main Post Office Letter Carrier Reynaldo Garcia, Jr. (right) received his 30-year Service Award from Postmaster Anthony Willis (left).  He is a veteran of the U.S. Marines and comes from a postal family.  Garcia enjoys serving his customers within the community.

Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (right) received her 31^st Gold Star Award from Postmaster Anthony Willis (left) for a perfect transaction on a Retail Customer Experience.

 

Dallas, TX, DFW Finance Station Kristin Eddings received her first Gold Star Award for a perfect transaction on a Retail Customer Experience.  She enjoys helping people and is proud to represent the postal brand. 

Irving, TX, Central Station Retail Associate Melvita “Vita” Shoals (left) received a customer compliment.  She is pictured with Manager, Customer Services Kenny Gilchrease (right).

 

Good afternoon Mr. Gilchrease,

 

I was in your postal branch off of Walnut Hill in Irving, Texas around 10:00am on May 8, 2018.  I must share with you what I witnessed when I walked in the door.  I was greeted by your customer service representative (CSR) with a good morning, how are you today?  And I will be right with you.  Well, I looked behind me because I thought maybe someone came in after me and it was a regular person who comes in all the time.  But no, it was not.  It was only me and I began to smile.  I know this may sound silly but I felt like when I entered the Post Office, I got the same feeling when I go to Walmart and I am greeted at the door by the Walmart greeter.  I just started to watch your CSR.  While I was in line I let the gentleman who was behind me go ahead of me because I wanted to be waited on by the lady who was giving AWESOME customer service.  Once I got to the counter, I had to ask what her name was.  She replied Vita and then I proceeded to compliment her on how outstanding her customer service was.  I asked if she could give me her manager or supervisor’s name, so I could let them know what I witnessed. 

I must say as long as I have been going to different Post Offices in different cities and states, I have never been greeted like I was greeted today.  I want to that Vita for putting a smile on my face and actually making my Post Office experience totally different from any other Post Office visit ever.

 

Please continue to operate an outstanding location and keep hiring awesome customer service representatives.  You should be proud of your team.

 

Thank you,

 

Happy Customer  

Dallas, TX, Vehicle Maintenance Facility (VMF) Maintenance Mechanic Edward Perez (left) received a Certificate of Appreciation from Supervisor, Vehicle Maintenance Albin Renteria (right) for his outstanding efforts during Quarter 1, 2018.

Dallas, TX, Vehicle Maintenance Facility (VMF) Maintenance Mechanic Thomas Elam (left) received a Certificate of Appreciation from Supervisor, Vehicle Operations Sly Odigie (right) for his outstanding efforts during Quarter 1, 2018.

Dallas, TX, Vehicle Maintenance Facility (VMF) Maintenance Mechanic Guadalupe Sanchez (left) received a Certificate of Appreciation from Manager, VMF Stan Dietz (right) for his outstanding efforts during Quarter 1, 2018.

Dallas, TX, Vehicle Maintenance Facility (VMF) Manager, VMF Stan Dietz (left) recognized Manager, Vehicle Operations James E. Brown (center) and Supervisor, Vehicle Maintenance Albin Renteria (right) for their outstanding efforts during Quarter 1, 2018.

 

 

 

Spring Valley, TX, Vehicle Maintenance Facility (VMF) Maintenance Mechanics (left to right) David Warren, Jason Bazan and Hector Nunez received Certificates of Appreciation from Manager, VMF Leon Mcbay (far right) for their contributions and job performance in Quarter I, 2018.

 

2018 Dallas District Career Conference Pictures