Lufkin,
TX, Retail Associate Michael Maxey (left) and Supervisor, Customer Services Bryan Baker (right) received a customer compliment.
Dear Lufkin
USPS,
I am
accustomed to good customer service from your office but I wanted to let you
know specifically of the outstanding assistance of your employee, Mike
Maxey. My family and I needed to get
diplomatic passports, including one for our minor son. Mr. Maxey went out of his way to accommodate
us in explaining the process and making himself available during hours when my
son was off from school.
He
saved us a lot of time and inconvenience and we were very happy with his
professionalism and “above and beyond the call of duty” customer service.
Please
let him know of our appreciation and we thank your entire staff for their hard
work and care of the Lufkin community’s Postal needs.
Sincerely,
Happy
Customer
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