Irving, TX, Central Station Letter Carrier Valentine Garcia (left) and Manager, Customer Services Kenny Gilchrease (right) received a customer compliment.

 

Dear Mr. Gilchrease,

 

Thank you for taking my call today regarding the Postal delivery changes that have resulted in the mail delivery in our building being moved from 11:30am to after 4:00pm.  Your response was outstanding in understanding the impact of end of business delivery of the U.S. mail to its business customers.  Your response of a solution was excellent and we look forward to the change that will result in noon mail delivery.

 

Our prior Carrier, Valentine Garcia was outstanding.  He was very professional and always helpful and very accurate with getting the mail in the correct box.  All of the tenants miss him and we understand the Post Office must make changes from time to time.

 

Thank you again for your response to this issue impacting the business tenants of 600 East Carpenter Freeway in Irving Texas.

 

Very truly yours,

 

Happy Customer

 

Dallas, TX, Bent Tree Station Letter Carrier Von Eric Brown (left) received his 25-year Service Award from Acting Manager, Customer Services Angelia Hicks (right).

Palestine, TX, Retail Associate Sherrill Funderburg (right) received a Gold Star Award from Postmaster Anthony Young (left) for a perfect transaction on a Retail Customer Experience.

Marshall, TX, Retail Associate Lakesha Jackson (second left) received her first Gold Star Award from Manager, Post Office Operations Johnny Wright (far left) and Postmaster Daphne M Moore (far right) for a perfect transaction on a Retail Customer Experience.  She was joined by Retail Associates Sherea Clark (third left), Maria Marsh (third right) and Pam Whatley (second right).

Shelbyville, TX, (left to right) Postmaster Renita Hudman; Retail Associates Tashma Rummer and Shameka Clifton; Rural Carrier Johnny Shofner; Custodian Pauletta Washington; Rural Carriers Ronnie Wheeler and Jammie Bragg celebrated the holidays at their annual Christmas party.

Shelbyville, TX, Postmaster Renita Hudman (far right) and some happy customers posed for a picture at their Christmas party.

Shelbyville, TX, Post Office held their 14^th annual Cookies and Punch Day on December 15, 2017.  Approximately 75 customers had a good time and lots of food as seen in the picture above and below.

 

 

Irving, TX, Central Station Letter Carrier Genaro Adams, Jr. (left) received his 40-year Service Award from Manager, Customer Services Kenny Gilchrease (right).  He remarked, “I enjoy my job.  That’s why I have stayed here so long.  I’ve made many friends along the way.  I want to thank everybody for being my friend and management for being helpful as well.”

A message from the Acting District Manager…

Hello—I’m Lisse Fish and I have just begun a detail assignment as District Manager for the Dallas District.  Let me begin by saying I am thrilled to be here.  I actually started my career in the Dallas District in 1999, as a Distribution and Window Clerk at the Chandler Post Office.   I also worked as an Associate Supervisor in Athens and a Manager, Customer Service in Tyler, so being detailed here is like coming home.

My current position is Southern Area Manager, Delivery Programs Support.  I love working with all of the Southern Area districts in that job, but there is nothing like being in the field during Peak Season.  I walk through the North Texas Processing and Distribution Center and watch all the mail coming in on the docks and think about all the customers whose lives we are enriching by getting their holiday greetings and packages to their loved ones. 

One thing I would like for you to know about me is I am all about the customer.  In every decision that we make; in collecting, processing and delivering the mail, we must keep the customer in mind.  At every retail transaction, we need to ask ourselves if we are doing everything we can to create a great customer experience—one that will keep the customer coming back week after week and year after year.  Every time we contact a customer with a mail delivery concern, we should be asking ourselves if we are doing everything we can to resolve that concern to the customer’s satisfaction.  Every time we deliver a mailpiece that requires scanning, we must ensure we are making the correct scans to give our customers real-time tracking information.  And every time we place mail and packages in a mailbox, we must ensure accurate, professional delivery.

During this time of year, we have an opportunity to show the customers of the Dallas District what the U. S. Postal Service can do for them.  Let’s put our best foot forward, safely, and end Quarter 1 with outstanding service performance and excellent customer service.

 

I know that you are working hard this season and I thank you for the great effort you are putting forth each day.  We have a few more days until Christmas and the fast pace of the season will soon ease up.  Until then, please keep the customer in mind in everything you do.  They will reward us with their continued business.

I wish each of you a Merry Christmas and a happy and healthy New Year.  Be safe.

 

 

 

North Texas Processing and Distribution Center (P&DC) Business Mail Entry (BME) Technician Ada Hughes (right) received her 25-year Service Award from Supervisor, BME Pamela Abram (left).

North Texas P&DC BME Technician Darryl Hackworth (right) received his 25-year Service Award from Supervisor, BME Pamela Abram (left).

North Texas P&DC BME Technician Antony Chirayath (right) received his 25-year Service Award from Supervisor, BME Pamela Abram (left).

 

Plano, TX, Wildcat Station Manager, Customer Services Jacqueline Minuette (right) received her 30-year Service Award from Postmaster Todd Smith (left).

Plano, TX, Main Post Office Custodian Michael Fredericks assembled their annual Christmas tree which he does every year.

Paris, TX, Lead Retail Associate Kenette Smith received a Gold Star Award for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service since 2008.  Smith has excellent customer service skills and has been Lead Retail Associate since 2016. 

Dallas, TX, Northaven Station Window Clerk Stephen “Steve” Skinner (left) received his 40-year Service Award from Postmaster Yulonda Francis-Love (right).

 

Lufkin, TX, Retail Associate Michael Maxey (left) and Supervisor, Customer Services Bryan Baker (right) received a customer compliment.

 

Dear Lufkin USPS,

 

I am accustomed to good customer service from your office but I wanted to let you know specifically of the outstanding assistance of your employee, Mike Maxey.  My family and I needed to get diplomatic passports, including one for our minor son.  Mr. Maxey went out of his way to accommodate us in explaining the process and making himself available during hours when my son was off from school. 

 

He saved us a lot of time and inconvenience and we were very happy with his professionalism and “above and beyond the call of duty” customer service.

 

Please let him know of our appreciation and we thank your entire staff for their hard work and care of the Lufkin community’s Postal needs.

 

Sincerely,

 

Happy Customer

Dallas, TX, Main Post Office Retail Associates (front row, left to right) Sherry Williams and Deborah Wilkerson, (back row, left to right) Regina Williams, Rhonda Pinkard, Lawson Ford and Sandra Henderson are in the Christmas Spirit!

Dallas, TX, Main Post Office (left to right) Customer Relations Coordinator John Torrez; Manager, Customer Services Camellia Shepherd; Retail Associates Deborah Wilkerson and Sherry Williams; Supervisor, Customer Services Nadra McCain; Administrative Assistant Lila Lozano and Postmaster Yulonda Francis-Love celebrate the holidays next to Christmas tree in the lobby.

Gilmer, TX, Postmaster Dale A. Silvertooth (right) received his Official Postmaster Certificate from Manager, Post Office Operations Johnny Wright (left).

Grand Prairie, TX, Main Post Office Retail Associate Lisa D. Brice (right) was presented a Certificate of Appreciation from Postmaster Anthony Willis (left) for her hard work and dedication as she was selected the employee of the month in November.

Grand Prairie, TX, Main Post Office Custodian Kimberlye D. Ervin (right) was presented Certificate of Appreciation from Postmaster Anthony Willis (left) for having zero unscheduled sick leave occurrences in FY-17.

Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (right) was presented a Certificate of Appreciation from Postmaster Anthony Willis (left) for the exceptional customer service she provides.  A customer wrote the Postmaster a letter commending Legaspi for her professionalism and dedication to serve the customers in the community.

 

 

 

New Employee Training

The Dallas District would like to welcome our new City Carriers who are in training at the Richland Station. The new employees and their stations that they will be domiciled at are: (in random order)
Randall Alaimo - White Rock Station
Maria Aleman - Plano Coit Station
Abdoulaye Bakayoko - Plano Northwest Station
Ke'Osha Burdine - Juanita Craft
Dylan Davee - Denison Post Office
Diemary Dob Bins - Mesquite Main Post Office
Tasha Graves - Medrano Station
Marvin Johnson - White Rock Station
Darius Lively - White Rock Station
Bryan Mendoza - White Rock Station
Jessica Pruett - Denison Post Office
Tony Robertson - Medrano Station
Eric Nobles - Ferris Post Office

 

Dallas, TX, Richland Station Letter Carriers (left to right) Willie Kraut, Janine Singleton and Melvin Porter are hard at work training new City Carriers for the holiday season.


  

Link - Class Act

The Dallas Combined Federal Campaign (CFC) kicked off their annual 2017 drive entitled “Show Some Love” on December 6, 2017 with a video that featured Postmaster General Megan Brennan explaining USPS employees have the opportunity to support their favorite charities and help people who need it the most.  The Dallas District raised $670,000 last year and their goal is to raise $1,000,000 this year.  The U.S.P.S. is the highest contributor to CFC every year. The following pictures are from that event.

Dallas District Manager, Human Resources Denise Cameron (standing left) welcomed CFC vendors and Postal employees to the annual CFC donation drive.

 

 

Some of the vendors at this event were Metroport Meals on Wheels Inc., Fabulous Faith’s Foundation, United Way of Metropolitan Dallas, Dare to Dream Children’s Foundation, Court Appointed Special Advocates of Tarrant County, A Wish with Wings, Meals-on-Wheels Inc. of Tarrant County, Black Academy of Arts and Letters, United Negro College Fund, Love Ministries and Caring for Children Foundation. The pictures below are Postal employees at these booths.

 

 

 

 

Dallas, TX, Robert Price Station Letter Carrier Herman Butler (left) received his 50-year Service Award from Manager, Customer Service Operations Roderick Cole (right).

Dallas, TX, Robert Price Station Letter Carrier Leonard Saucedo (left) received his 40-year Service Award from Manager, Customer Service Operations Roderick Cole (right).  

Dallas, TX, Robert Price Station Letter Carriers Herman Butler (left) and Leonard Saucedo (right) were congratulated by Acting Manager, Customer Services Priscilla Ramirez (center) for getting their 50 and 40-year Service Awards.

 

 

Lewisville, TX, Main Post Office Retail Associate Hyun Song (right) received a Gold Star Award from Postmaster Thomas Alonzo (left) for a perfect transaction on a Retail Customer Experience.  She strives to give all her customers exceptional service.  Song remarked, “I love working for the Postal Service.”

Lewisville, TX, Main Post Office Letter Carrier Michael Sells (right) received his 40-year Service Award and his Official Retirement Certificate from Postmaster Thomas Alonzo (left).  His last day was December 1, 2017.  He started his Postal career at the Lewisville Old Town Post Office.  Sells commented, “It’s been a fun ride.  My advice to everyone is to keep a sense of humor and to enjoy what you do.”  He plans to spend more time on occupational therapy and is currently an Occupational Assistant.

Postmaster Thomas Alonzo (left) and Letter Carrier Sue Herriott (right) presented Michael Sells (center) with a collage of newspaper clippings throughout his 40 years of service at the Lewisville Post Office.

Lewisville, TX, Main Post Office Letter Carrier Sheila K. Herrmann (left) received her 30-year Service Award from Postmaster Thomas Alonzo (right).

Garland Passport Fair

The Garland Main Post Office held a Passport Fair on December 2, 2017.  They processed 43 passports and generated $1630 in total revenue.  The following pictures are from that event.

Retail Associate Deileisha L Hill (above and below, behind table) assisted customers with their passport applications.

Retail Associate John Curtis (right) processed passport applications for two customers.

 

Wylie, TX, Letter Carrier John Miglicco (center) was presented his 30-year Service Award from Postmaster Marsha Mendoza (left) and Supervisor, Customer Services Justin O'Neal (right).

Spreading Good Cheer ePromotion - Day 5

Sometimes, You Need a Little Extra Help

Even with the best of intentions, early planning, and focusing on what matters, sometimes the holidays can be too much. Maybe you are struggling with the loss of a loved one or the holiday season brings too much stress and you feel overwhelmed. Or, maybe you just want to find a few extra ways to bring joy into your life and the lives of those around you.

No matter the reason you may find yourself needing a little extra help and support this season, the EAP makes a great resource. Their free and confidential coaching and counseling services may be just what you need to help you find and share your joy. You may be able to find what you need just by visiting their website at www.EAP4YOU.com. Or, you may need to call their service center at 800-327-4968 (TTY: 877-492-7341) to be connected to a counselor or coach to get more in depth information, support, and services. Either way, the EAP is there to help. Give them a call. 

Terri Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP

214-353-6996 | TLSitrin@magellanhealth.com

Magellan Health Inc.,  2341 W Northwest Hwy, Dallas, TX  75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU (800-327-4968) TTY: 877-492-7341

Suicide Prevention: How We Can Make a Difference - To find out more, click here.

 

 

Dallas, TX, Northwest Station Retail Associate Jacquala Wilson (left) received her second Gold Star Award from Manager, Customer Services Gail Aycock (right) for a perfect transaction on a Retail Customer Experience.  She strives to give exceptional customers service daily and is grateful to know that she has a secure job.

Dallas, TX, Prestonwood Station Manager, Customer Services Jeannie Bowles-Granado spotted an employee who was in the early stages on a seizure at the Dallas Main Post Office.  She was able to get an ambulance called and help the employee through the seizure.  Paramedics stated the employee could have died if the seizure was not spotted in the beginning stage.  Thanks to her quick thinking the employee has recovered and grateful for her aid.

Dallas, TX, Spring Valley Station Retail Associate Bobbie Kitt (right) received her first Gold Star Award from Supervisor, Customer Services Rob Coleman (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Post Office for one and half years and is a U.S. Army veteran.  Kitt likes working with people and is proud to be able to assist customers with their shipping needs to get packages to their loved ones.  She remarked, “I have good co-workers and a great team which makes it easy to get things done.”