Tuesday, May 28, 2019

Red Oak, TX, Retail Associate Tierra Johnson (right) received her second and third Gold Star Awards from Lancaster Office In Charge Aaron Williams (left) for perfect transactions on Retail Customer Experiences.  She is a U.S. Navy veteran who is proud to serve her customers.  Johnson comes from a postal family.  Her dad drove 18 wheelers and then moved into transportation, before retiring. 

Rowlett, TX, Rural Carrier Victor C. Rodriguez (right) received his 25-year Service Award from Postmaster Wilma Johnson (left).

Rowlett, TX, Lead Retail Associate Will Ball (above) received his seventh Gold Star Award for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran and enjoys interacting with customers and seeing them happy.

Plano, TX, Northwest Station Letter Carrier David Russey (right) received his 30-year Service Award from Acting Manager, Customer Services Kevin Taylor (left).
Dallas, TX, Bent Tree Station Retail Associate Sharde Young (right) received her second Gold Star Award from Supervisor, Customer Services Carolyn Foster (left) for a perfect transaction on a Retail Customer Experience.  She enjoys serving the community and interacting with different types of people.

Dallas, TX, Spring Valley Station Retail Associate Verbon Warren, III, (left) received a Gold Star Award from Manager, Customer Services Vernice Jones (right) for a perfect transaction on a Retail Customer Experience.  He does his best to give outstanding service to all his customers.

Dallas, TX, Spring Valley Station Letter Carrier Martin Parker (left) received his 30-year Service Award from Manager, Customer Services Vernice Jones (right).
Dallas, TX, Spring Valley Station Letter Carrier Robin K. Moon (left) received his 30-year Service Award from Manager, Customer Services Vernice Jones (right).

Kilgore, TX, Retail Associate Jeanette Carr (right) received her eleventh Gold Star Award from Postmaster Joe McQuiston (left).

Garland, TX, Main Post Office Retail Associate David Evans (right) received his 25-year Service Award from Supervisor, Customer Services Avery Johnson (left).

Garland, TX, South Station Retail Associate Jose “Tony” Rodriguez received a Gold Star Award from Supervisor, Customer Services Minnie Steward (left) for a perfect transaction on a Retail Customer Experience.  He is proud to serve the community.

Garland, TX, North Station Retail Associate Roshan Mathew (left) received her fourth Gold Star Award from Supervisor, Customer Services Quentin Norris (right) for perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 22 years and is proud to be an employee.  Mathew has a really good team of co-workers who are the best part of her job.

Garland, TX, Kingsley Station Letter Carrier Paul D. Smith (left) received his 25-year Service Award from Manager, Customer Services Indalecio Rodriguez (right).

Dallas, TX, Parkdale Station Retail Associate Chinita George (right) received her fourth Gold Star Award from Supervisor, Customer Services Cleonte Grafton (left) for a perfect transaction on a Retail Customer Experience.  She does her best to give excellent service with a smile.

Dallas, TX, Parkdale Station Letter Carrier Jody Isom (right) received his 25-year Service Award from Supervisor, Customer Services Cleonte Grafton (left).
Dallas, TX, Beverly Hills Station Rural Carrier Jacqueline Glancy (right) received her 35-year Service Award from Supervisor, Customer Services Bianca Davis (left).

The Irving Main Post Office held a passport fair on May 18, 2019.  They processed 107 passports and generated $4,900 in total revenue.
Bulk Mail Technician Angie Bailey (left) assisted a customer with his passport application.
Dallas Main Post Office Retail Associate Sandra Biggins-Henderson (right) who was helping out at the passport fair answered questions for a customer about her passport application.
  Retail Associate Brittany Johnson (left) verified a family’s passport applications.
Retail Associate Yolanda Abdennouz (left) processed a customer’s passport application.
 
Irving, TX, Central Station Retail Associate Eden Hailemichael (left) received her third Gold Star Award from Supervisor, Customer Services Demario Adley (right) for a perfect transaction on a Retail Customer Experience.  Adley remarked, “Thank you for taking care of our customers. You do a really good job.”

Dallas, TX, Vickery Station Retail Associate Gregg Dietz (left) received his second Gold Star Award from Manager, Customer Services Vangie Dyess (right) for a perfect transaction on a Retail Customer Experience.  He does his best to assist and educate his customers on our products and services.

Dallas, TX, Oaklawn Station Retail Associate Jason Alvarez (left) received his second Gold Star Award from Supervisor, Customer Services Kenny Gilchrease (right) for a perfect transaction on a Retail Customer Experience.  He credits his co-workers and their teamwork for being able to get this award.
Dallas, TX, Oaklawn Station Retail Associate Monica Hayden-Jackson (right) received her third Gold Star Award from Supervisor, Customer Services Kenny Gilchrease (left) for a perfect transaction on a Retail Customer Experience.  She enjoys serving the community and is proud to represent the brand in a positive light. 

On May 17, 2019, a Grow Your Business event was held at the Little Elm Post Office to bring in new business and register customers for Informed Delivery.  Postmaster Rhonda Ackles (left); Business Development Specialist Jenny Yoo (center); and Manager, Post Office Operations Amanda Morrell (right); welcomed potential customers to the event.

Wednesday, May 22, 2019

A message from the District Manager Scott Hooper…

Summer Safety
They say a picture is worth a thousand words. The photo below was taken last week, shortly after a Letter Carrier in Baxter, MN, ran over a four-year old boy, who was riding his bicycle in front of his house. In the photo, you can see the bicycle under the LLV, the father holding his son, and the shattered bike helmet that saved the boy’s life. As the end of the school year approaches, I would like to remind everyone about the importance of keeping children safe during the last week of school and throughout the summer months.
• During the last few days of school, be aware that kids may be arriving or leaving school at different times throughout the day.
• When driving around playgrounds and parks remember small children are less predictable and harder to see than adults.
• Look for clues, a hockey net or ball in the road or on the sidewalk can mean kids are playing nearby. Pay attention and always anticipate the unexpected.
• Never give mail to children from inside your vehicle.
I would also like remind employees to use caution during the summer months, when high temperatures, humidity and direct sun can increase the risk of heat stress. Below are some ways to protect yourself:
• Drink plenty of water, even if you don’t feel thirsty.
• Wear light, loose-fitting clothing.
• Use sunscreen with a sun protection factor of at least 15.
• Take regular, scheduled breaks.
Employees who experience symptoms of heat stress — or who notice symptoms in co-workers — should immediately contact their supervisors for assistance. Let’s stay safe this summer by making these reminders a priority.

 
 


Monday, May 20, 2019

On May 16, 2019, a Grow Your Business event was held at the Addison Post Office to bring in new business and register customers for Informed Delivery.  Manager, Post Office Operations Amanda Morrell (second left); Business Development Specialist Jenny Yoo (second right); and Field Sales Representative Ron Williams (far right) welcomed a customer to the event signed him up for Informed Delivery.

Lewisville, TX, Main Post Office Letter Carrier Charles E. Hill, II (right) received his 25-year Service Award from Postmaster Thomas Alonzo (left).
Lewisville, TX, Main Post Office Rural Carrier Mary M. Garza (left) received her 25-year Service Award from Postmaster Thomas Alonzo (right).
 

Carrollton, TX, Rosemeade Station Retail Associate Randall Alford (center) received his seventh Gold Star Award from Manager, Post Office Operations Amanda Morrell (left) and Manager, Customer Service Jimmy Porter (right) for a perfect transaction on a Retail Customer Experience.  He is proud the represent the brand in a positive light and his customers often compliment him for his courtesy, knowledge, and helpfulness.

On May 15, 2019, a Grow Your Business event was held at the Carrollton Rosemeade Station to bring in new business and register customers for Informed Delivery.  Manager, Post Office Operations Amanda Morrell (left) and Manager, Customer Service Jimmy Porter (right) welcomed customers to the event.

Grand Prairie, TX, Westchester Station Letter Carrier Paul V. Esparza (center) received his 30-year Service Award from Supervisor, Customer Services Shaunnon Jackson (left) and Manager, Customer Services Jason Drake (right).

Grand Prairie, TX, Postmaster Anthony Willis (above) received an employee compliment from 2019 Dallas District Career Conference.
Dear Mr. Willis,
 
I apologize for my delay in writing this thank you.  I wanted to thank you so very much for the class you taught at the Career Conference.  Out of the entire conference, I gained the most insight from your class.  Thank you for caring enough about our advancement to teach us how to be successful in our journey.
 
Have a great weekend,
 
Susan Gott – Part-Time Flexible
Omaha, TX, Post Office

During the NALC Stamp Out Hunger Food Drive, Dallas, TX, Lakewood Station Acting Supervisor, Customer Services Whitley Greathouse (left) and Southern Area Strategic Communications Specialist Albert Ruiz (right) welcomed Letter Carriers back with hot dogs, chips, drinks, and thanked them for the food they collected from their routes.  
Dallas, TX, Lakewood Station Letter Carrier and Station Food Drive Coordinator Kennard Johnson (left) helped Letter Carrier Gary Green (right) unload the non-perishable food.
NALC Lone Star Branch 132 President Kim Lewis (left) stopped by the Dallas, TX, Lakewood Station to thank Letter Carriers and took a selfie with Southern Area Strategic Communications Specialist Albert Ruiz (right).
Dallas, TX, Lakewood Station Letter Carriers Brian Lewis (left) and Alex Crabtree (right) helped unload the food they collected from their customers.
Dallas, TX, Lakewood Station Letter Carrier Lashona Wynn (above) posed next to the donated food items.
Dallas, TX, Lakewood Station Letter Carrier Paul Banda (above) holds some of the food collected from his route.
 
 
 

Addison, TX, National Association of Letter Carriers (NALC) Food Drive Coordinator Carla Slater (left) and NALC Union Steward Jesse Garcia Right) celebrated a successful food drive.  The Addison Post Office collected 960 pounds of food.

The Longview Main Post Office held a passport fair on May 4, 2019.  They processed 38 passports and generated $1,765 in total revenue.
Postal Support Employee Sherry Murray (left, behind desk) and Retail Associate Gerald Hawkins (right, behind desk) assisted a couple with their passport applications.
Lead Retail Associate Lisa Brown (left) processed the paperwork for a family’s passport applications.
Retail Associate Lana Anderson (behind desk) verified the paperwork of a customer’s passport applications.
 
Plano, TX, Wildcat Station Retail Associate Sissy Mathew (left) received her third Gold Star Award from Acting Manager, Customer Services Jinu Varghese (left) for a perfect transaction on a Retail Customer Experience.  Her husband, Karanathu is the Lead Retail Associate at the Northwest Station.  They both strive to give outstanding service to all their customers.

Carrollton Main Post Office, Retail Associate Minh Tcheng (center) received her seventh Gold Star Award from Manager Post Office Operations Amanda Morrell (left) & Postmaster Darwin Adams (right) for a perfect transaction on a Retail Customer Experience. 
Carrollton, TX Main Post Office Lead Retail Associate Roman Hailemariam (center) has a heartwarming story on achieving the American dream.  In 1999, she was living in Ethiopia and won a lotto to come to the United States.  Hailemariam arrived in Atlanta with a family friend in March of 2000.  She got her first job at a gas station and then got a second job at a smoothie company.  In 2001, she met her husband who worked for the Post Office and moved to Dallas.  Hailemariam received her citizenship in 2008 and they moved to Louisiana in 2011, when she applied for a job as a clerk.  Hailemariam came back to Dallas in 2013 and worked at the Northaven Station before transferring to the Carrollton Main Post Office where she has been giving exceptional customer service to the people of Carrollton on a daily basis.  She remarked, “I love America.  This is the best country in the world.  You can do anything and be anyone here.  It changed my life for the better.”  She was joined by Manager Post Office Operations Amanda Morrell (left) and Postmaster Darwin Adams (right) who thanked her for doing such a great job on a consistent basis.

On May 10, 2019, a Grow Your Business event was held at the Carrollton Main Post Office to bring in new business.  (From left) Field Sales Representative Ron Williams; Business Development Specialist Jenny Yoo; District Manager Scott Hooper; and Manager, Post Office Operations Amanda Morrell explained to small business owners the benefits of using the Postal Service for their shipping needs. 
(From left) Field Sales Representative Ron Williams; Business Development Specialist Jenny Yoo; Postmaster Darwin Adams; and Manager, Post Office Operations Amanda Morrell explained to small business owners the benefits of using the Postal Service for their shipping needs. 
Business Development Specialist Jenny Yoo (center) and Field Sales Representative Ron Williams (right) signed a customer up for Informed Delivery.