A message from the Acting District Manager Scott Hooper…

The Importance of Accurate Scanning

Customers today are tech-savvy and expect those they do business with to be the same. Technology is at the core of how the Postal Service has changed over the years, but even with all of the advancements we’ve made, we still need employees to physically perform many critical tasks. One such task is to scan the mail.

Scanning allows customers to track their packages and other mail and helps the Postal Service boost efficiency and strengthen network management. And, if they incorrectly or not clearly addresses a package, because it is scanned, we can find it in our mail processing system. 

Our customers are more concerned than ever with the protection of their private and personal information. They tell us mail delivered to the correct address is their single most important concern, this is well within our control. Here are some scanning reminders:

• Scan accurately. Make sure you scan packages at the right time and at the correct location. For example, don’t scan a parcel as “delivered” until it has actually been delivered.

• Pay attention. Scanning barcodes aren’t always on the front of packages, so you might have to look for them.

• Deliver correctly. To avoid misdeliveries, double check address numbers, street names and recipients’ names.

Our services, like scanning, keep us in business. Customers want to know where their package is and when it will be delivered. Keep the focus on timely and accurate scanning. Thank you for your commitment to our customers, your performance is appreciated.

 

Ennis, TX, Lead Retail Associate Carolina Gutierrez (right) received her ninth Gold Star Award from Postmaster Attila Kiss (left) for a perfect transaction on a Retail Customer Experience.  She loves her job and taking care of her customers.  Gutierrez’s customers are grateful for the exceptional service that she provides with a smile.

Dallas, TX, Downtown Station (from left) Mail Processing Clerk Johnny Washington; Letter Carriers Andrea Foster; and Raymond Butler received their 35, 30, and 40-year Service Awards which totals 105 years of combined experience between the three.  They were congratulated by their co-workers on this extraordinary achievement.

Jefferson, TX, Retail Associate John Smith (right) received his 35-year Service Award from Postmaster Pam Williamson (left).

Brownsboro, TX, Letter Carrier David Crawford (right) received his 25-year Service Award from Postmaster David Herrmann (left).  

Greenville, TX, Main Post Office Laborer Custodian Michael Price (left) received his 30-year Service Award from Postmaster John Lindsey (right).

Alba, TX, Letter Carrier Jan Stone (right) was presented her 25-year Service Award from Postmaster Barbra Key (left).

 

She is married to Johnnie, her husband of 54 years.  They have lived in Emory all their married lives.  They have two children, a son named Johnnie who is married to Dani.  They have two daughters, Aubrey and Braelie.  Their daughter Jeannie Hipp is married to Michael.  They have five children.  Kirbee who was a Rural Carrier in Texas and Junior President of the Texas Rural Letter Carriers’ Association, Karlee who is currently a Rural Carrier in Texas and Junior President of the Texas Rural Letter Carriers’ Association, Kallie, Michael IV, and Kinsey.

 

Stone began her career at Alba in 1986 as a Rural Carrier Associate.  At the time she was hired, there was one regular route and an auxiliary one.  Alba now has three regular routes and auxiliary.  There have been lots of changes and lots of growth during her years of service.

 

During Stone’s service with the Postal Service, she has not only ran her route but also served as Local Union Steward; an Officer on the Texas Rural Letter Carriers’ Association Board.  Stone went to Washington, DC. as a Legislative Representative citing issues of concern for all Rural Carriers; served as a Facilitator for Quality of Work Life/Employee Involvement (QWL/EI); she chaired banquets for Dallas District QWL/EI; served on Joint Steering Committee for Dallas District; served as Representative for National Rural Letter Carriers’ Association during the New Hire Orientation for Rural Carriers, and served on District Advisory Committee (DAC) representing Rural Carriers.

 

Stone’s love for the rural craft is great, as well as her commitment to her customers on her route.  She will tell you that she has over 500 ministries each day on her route.  Taking care of customers is what Rural Carriers do.  Stone has always willingly helped any Rural Carrier needing information.

 

Another statistic she is very proud of is the fact that over 25 years of being on her route, she has never had an at fault accident.  Lots of miles driven each day and she has always came home safely!

Irving, TX, Valley Ranch Station Letter Carrier Albert Jasso (right) received his 35-year Service Award from Manager, Customer Services Glenn Frorath (left).  He remarked, “It has been great.  Do what you are supposed to do and work safely.”

Mesquite, TX, Carrier Annex Station Letter Carrier William “Billy” Grant (left) received his 30-year Service Award from Supervisor, Customer Services Paul Arroyo (right).

Grand Prairie, TX, Main Post Office Letter Carriers Meredith Maxwell (left) and Mark Franks (right) received their 35 and 30-year Service Awards from Postmaster Anthony Willis (center).

Grand Prairie, TX, Westchester Station Letter Carrier Timothy Bates (right) received his 40-year Service Award from Manager, Customer Services Patti Walker (left).  He is a U.S. Navy veteran.

Dallas, TX, University Station Letter Carrier Gerald Belcher (center, holding certificate) received his 25-year Service Award from Acting Manager, Customer Services Tina Young (right of Belcher) and Supervisors, Customer Services Gilda Yates (front row, far left) and ShaRon Tolliver (front row, second left).  He was joined by his co-workers who congratulated him on this amazing achievement.

Dallas, TX, University Station Letter Carrier Larry Middleton (center, holding certificate) received his 30-year Service Award from Acting Manager, Customer Services Tina Young (right of Middleton) and Supervisors, Customer Services Gilda Yates (front row, far left) and ShaRon Tolliver (front row, second left).  He was joined by his co-workers who congratulated him on this remarkable achievement.

Dallas, TX, University Station Letter Carrier Wayne Russell (center, holding certificate) received his 35-year Service Award from Acting Manager, Customer Services Tina Young (right of Russell) and Supervisors, Customer Services Gilda Yates (front row, far left) and ShaRon Tolliver (front row, second left).  He was joined by his co-workers who congratulated him on this extraordinary achievement.

Dallas, TX, University Station Acting Manager, Customer Services Tina Young (far right) and Supervisors, Customer Services Gilda Yates (far left) and ShaRon Tolliver (second left) presented (from left) Letter Carriers Larry Middleton, Gerald Belcher, and Wayne Russell their 30, 25 and 35-year Service Awards

 

 

Dallas, TX, Northwest Station Retail Associate Jacquala Wilson (right) received her fifth Gold Star Award from Manager, Customer Services Gail Aycock (left) for a perfect transaction on a Retail Customer Experience.  She does her best to promote the brand and educate her customers on our products and services.

Dallas, TX, Northaven Station Retail Associate Kimberly “Kim” Pierce (right) received her fourth Gold Star Award from Acting Manager, Customer Services Gerald Hamilton (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 24 years and feels good knowing that she provides a service that is needed.  Pierce commented, “The Postal Service was there for me when I had breast cancer and I’m grateful for that.”

The Greater Dallas Postal Customer Council (GDPCC) held there monthly meeting at Maggiano’s Little Italy Restaurant on January 16, 2019.  Manager, Competitive Products Pricing Karen Meehan (above) spoke to the group about the Postage Rate Increase and the impact the new rates had on customers, businesses and non-profit organizations that went into effect on January 27^th, 2019.

Paris, TX, Maintenance Mechanic David Hawkins (left) received his 30-year Service Award from Supervisor, Customer Services Chris Brown (right).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Sandra Gayles (left) received her 40-year Service Award from Manager, CFS Barrett Taylor (right).

Dallas, TX, Bent Tree Station Retail Associate Sharde Young (right) received her first Gold Star Award from Manager, Customer Services Henry Kpandeyenge (left) for a perfect transaction on a Retail Customer Experience.  She enjoys the energy of the different people she meets every day and is proud to be able to provide remarkable customer service to them.

Dallas, TX, Prestonwood Station Retail Associate Binu Joseph (right) received his first Gold Star Award from Supervisor, Customer Services Sonya Antwine (left) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for five years and enjoys giving extraordinary customer service.

Dallas, TX, Lakewood Station Retail Associate Mark Pound (left) received his third Gold Star Award from Supervisor, Customer Services Sheria Overton (right) for a perfect transaction on a Retail Customer Experience.  He is proud to represent the postal brand in a positive way and strives to give first-rate service to all his customers.

Coppell, TX, Retail Associate Sarita Twari (center) received her fourth Gold Star Award from Manager, Post Office Operations Amanda Morrell (left) and Supervisor, Customer Services Chanda Cole (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 22 years and loves working with the customer.  Twari commented, “I really like working here. It’s a nice job and I have a good Postmaster and co-workers.”  She also has a great family with two kids.

The Coppell Post Office finished in second place for the level 20 and 21 offices Manager Post Office Operations (MPOO) of area two holiday stamps revenue contest for the month of December with $29,653 of total sales generated.  Acting District Manager Scott Hooper (far left) and MPOO Amanda Morrell (far right) presented (from left) Postmaster Ramona Rogers; Retail Associates; Sarita Tiwari; Hien Le; Jameel Kalimah; Marcus Jones; Abraham Lukose; and Supervisor, Customer Services Trellis Maddalena a Certificate of Achievement and a Candy Tree.

Addison, TX, Retail Associate Mathew Abraham (left) received Certificate of Achievements, a Personalized Mailbox, and Christmas Tree Decoration for finishing in third place with $9,150 of sales during the holiday stamps revenue contest held for level 20 and 21 offices of MPOO area two and the entire MPOO area two group during the month of December.

Plano, TX, Coit Station Lead Retail Associate Jayandra Bhaila (right) received his first Gold Star Award from Supervisor, Customer Services Kyndra Barrett (left) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Navy and Air Force veteran.  Bhaila enjoys working with the customer. He appreciates the happiness they get from good mail delivery and the thankfulness that they have for it.

Plano, TX, Coit Station Supervisor, Customer Services Shirley Griffin-Thomas (above) received her 25-year Service Award.

 

Celina, TX, Retail Associate Desiree Carr (center) received a Certificate of Achievement and Personalized Mailbox from Manager, Post Office Operations (MPOO) Amanda Morrell (right) and Postmaster Cindy Osterman (left) for finishing in first place with $5,620 of sales during the holiday stamps revenue contest held for level 18 offices and below of MPOO area two during the month of December.

Carrollton, TX, Main Post Office Retail Associate Minh Tcheng (front row, center) received a Postal Jacket, Certificate of Achievement Manager, Post Office Operations (MPOO) from Amanda Morrell (front row, left); and Postmaster Darwin Adams (front row, right) for finishing in first place in MPOO area two group and the Dallas District with $11,169 of sales during the Breast Cancer Research (BCR) semipostal stamps contest held during the month of October.  Tcheng finished 7^th in the Southern Area in overall sales of BCR stamps.  She was joined by Retail Associate Jim McCarthy (back row, left) and Lead Retail Associate Roman Hailemariam (back row, right).

Carrollton, TX, Retail Associate Minh Tcheng (front row center) received a Certificate of Achievement and Personalized Mail Boxes from Manager, Post Office Operations (MPOO) Amanda Morrell (front row, left) and Postmaster Darwin Adams (front row, right) for finishing in first place with $8,740 of sales during the holiday stamps revenue contest held for level 22 offices and above of MPOO area two during the month of December.

Prosper, TX, Retail Associates Angela Sestito (second left) and Sherri Johnson (center) received a Postal Jacket, Certificate of Achievement and Personalized Thermal Cups from Manager, Post Office Operations (MPOO) Amanda Morrell (far left); Supervisor, Customer Services Andrea Price (second right); and Postmaster Stacy Auten (far right) for finishing in second and third place in MPOO area two group and the Dallas District with $6,721 and $5,842 of sales during the Breast Cancer Research (BCR) semipostal stamps contest held during the month of October.  Sestito finished 13^th and Johnson finished 17^th in the Southern Area in overall sales of BCR stamps.

The Prosper Post Office finished in first place for the level 20 and 21 offices Manager Post Office Operations (MPOO) of area two holiday stamps revenue contest for the month of December with $33,178 of total sales generated.  MPOO Amanda Morrell (far left) presented (from left) Retail Associates Angela Sestito; Sherri Johnson; and Postmaster Stacy Auten a Certificate of Achievement and a Candy Tree.

Prosper, TX, Retail Associates Angela Sestito (second left) and Sherri Johnson (second right) received a Certificate of Achievement and a Christmas Ornament from Manager, Post Office Operations (MPOO) Amanda Morrell (far left) and Supervisor, Customer Services Andrea Price (far right) for finishing in first & second place with $14,261 and $13,027 of sales during the holiday stamps revenue contest held for level 20 and 21 offices of MPOO area two during the month of December.

Prosper, TX, Retail Associates Angela Sestito (second left) and Sherri Johnson (second right) received a Certificate of Achievement and Personalized Mail Boxes from Manager, Post Office Operations (MPOO) Amanda Morrell (far left) and Postmaster Stacy Auten (far right) for finishing in first & second place with $14,261 and $13,027 of sales during the holiday stamps revenue contest held for all offices of MPOO area two during the month of December.

Frisco, TX, Main Post Office Retail Associate Kathy Ocon (center) received her tenth and eleventh Gold Star Awards from Manager, Post Office Operations Amanda Morrell (left) and Supervisor, Customer Services Sherri Blackmon (right) for a perfect transaction on a Retail Customer Experience.  She is proud to serve the community and said the customers are real nice. 

Manager Post Office Operations (MPOO) of area 2 had a Holiday stamp sales competition for the month of December and the Frisco Main Post Office finished in first place for the level 22 offices with $17,793 of total mPOS sales generated.  Acting District Manager Scott Hooper (far left) and MPOO Amanda Morrell (far right) presented (from left) Retail Associate Erica Gordon; Supervisor, Customer Services Sheri Blackmon; and Retail Associate Christine Silmon a Candy Tree and Certificate of Achievement.

Frisco, TX, Main Post Office Retail Associate Natasha Lowery (center) received a Certificate of Achievement and a Christmas Ornament from Manager, Post Office Operations (MPOO) Amanda Morrell (left) and Supervisor, Customer Services Sheri Blackmon (right) for finishing in second place with $8,680 of sales during the holiday stamps revenue contest held for level 22 offices of MPOO area two during the month of December.

Frisco, TX, Main Post Office Retail Associate Kathy Ocon (center) received a Certificate of Achievement and Christmas Ornament from Manager, Post Office Operations (MPOO) Amanda Morrell (left) and Supervisor, Customer Services Sheri Blackmon (right) for finishing in third place with $6,800 of sales during the holiday stamps revenue contest held for level 22 offices of MPOO area two during the month of December.

 

 

Frisco, TX, Letter Carrier Patty Hess (third right) received a Postal Jacket and Certificate of Appreciation that was presented by (from left) Field Sales Representative Ron Williams; Business Development Specialist Jenny Yoo; Business Development Specialist Sean Phillips, Manager, Post Office Operations Amanda Morrell; and Acting District Manager Scott Hooper for a Rural Reach lead she submitted for a sneaker company on her route that resulted in a sale of over $150,000 for the Postal Service.  

Plano, TX, Main Post Office Letter Carrier Michael Polson (front row, holding certificate) received his 30-year Service Award from Supervisor, Customer Services Jinu Varghese (far right).  He was joined by his co-workers who congratulated him on this prestigious achievement.

The Grand Prairie Main Post Office is doing great things with Employee Engagement!  Postmaster, Anthony Willis and his team of dedicated employees have implemented many initiatives to show the extent of their engagement.  From taking the Grand Prairie Safety Pledge, showcasing veterans, improving communications, to highlighting Employees of the Month, this team is trending in the right direction. Thanks Grand Prairie—keep up the great work!”

Irving, TX, Las Colinas Station Retail Associate Horace Williams (left) received his tenth Gold Star Award from Manager, Customer Services Denean Franklin (right) for a perfect transaction on a Retail Customer Experience.  He is known for giving outstanding service in the area.  Williams is grateful to be at the Postal Service for over 33 years.

Dallas, TX, Station A Distribution Clerk Eva Goodson (front row, second right) received her 25-year Service Award from Acting Manager, Customer Services Emiliano Chapa (front row, far right).  She was joined by her co-workers who congratulated her on this exceptional achievement.

The Dallas District finished second in Total Accident Rate Percentage Difference to Supply for the Southern Area.  Southern Area Vice President Shaun Mossman (far left) and Manager, Operations Support (Area), Distribution Operations Mike Barber (far right) presented Framed Art Work to (from left) Dallas Processing & Distribution Center (P&DC) Sergio Reynoso; Postmaster Yulonda Love; North Texas P&DC Senior Plant Manager Larry Wagener; and Acting District Manager Scott Hooper.

Dallas, TX, Parkdale Station Retail Associate Chinita George (right) received her third Gold Star Award from Manager, Customer Services Allan Wilson (left) for a perfect transaction on a Retail Customer Experience.  She remarked, “I enjoy coming to work each day and doing my best.”

Dallas, TX, Pleasant Grove Station Retail Associate Tiffany Jones (center) received her sixth Gold Star Award from Supervisor, Customer Services Tammy Nelms (left) and Manager, Customer Services John Pride (right).  She loves serving her customers and is proud of the fact that the Postal Service provides a unique service to the entire country.