Tyler, TX, South Annex Station Lead Retail Associate Francisco Gordon (center) received his 40-year Service Award from Acting Manager, Post Office Operations Tim Huskey (left) and Officer In Charge  Mike Arrambidez (right).

Dallas, TX, Richland Station held a passport fair on July 21, 2018.  They processed 25 passports and generated $1,100 in total revenue.

Dallas, TX, Richland Station Retail Associates (left to right, behind counter) Mini Nelluvelil, Tim Ngo, and Marilyn Griffin were busy assisting customers with their passport applications.

 

The Addison Post Office held a passport fair on July 21, 2018.  They processed 13 passports and generated $635 in total revenue.

Addison, TX, Distribution Clerk Robert Castro (left) verified a customer’s passport application.

Addison, TX, Retail Associate Rita Kuruvilla (center) assisted customers with their passport application paperwork.

 

On July 20, 2018, the Addison Post Office had a large group of ladies come in to purchase international stamps.  The group came in together and the employees were able to supply them with their shipping needs.  The Retail Associates provided excellent and efficient customer service as is customary at this location.  All the customers thanked the employees and stated it was a great experience.  The group was with Mary Kay from Germany.  They purchased a total of $930 of international stamps between all of them that they will be using to correspond to Germany while they are visiting the U.S.  It was very exciting for the Post Office and them.  Some of the group stated it was their first time in an American Post Office!

Addison, TX, Retail Associates (left to right, behind counter) Abraham Mathew, Eric Lee, and Joy Noderer provided a group of Mary Kay customers from Germany international stamps and exceptional customer service during their first visit to the Addison site.

Tyler, TX, South Annex Station Retail Associate Francisco Gordon (center) received a Gold Star Award from Manager, Customer Services Chitina Ervin (left) and Supervisor, Customer Services Emma King (right) for a perfect transaction on a Retail Customer Experience.

Lake Dallas, TX, Retail Associates Helen Heer (holding trophy), Lawrence Healy (back row, left), and Langston Darnell (back row, right) received a catered lunch and trophy for 50 consecutive 100% Retail Customer Experience scores from (left to right) Postmaster Johny Wilson; Acting Manager, Post Office Operations Amanda Morrell; District Manager Scott Hooper, Marketing Manager Kelley Davis; and Retail Manager Karina Salazar.  Not pictured is Retail Associate Patricia Guerrero.  Lake Dallas’s streak started back in October of 2012 and currently they are number two in the nation in consecutive 100% Retail Customer Experiences received.  Lake Dallas recently scored their 51^st 100% score in June and continue to set the standard throughout the district on giving exceptional customer service.  The Dallas District has decided to name 50 consecutive 100% shops the Lake Dallas Award.  Congratulations to Johny Wilson and all his Retail Associates on this phenomenal achievement.

Greenville, TX, Retail Associate Melissa Birchfield received her second Gold Star Award for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 19 years and enjoys serving her customers within the community

Grand Prairie, TX, Letter Carriers (left to right) Alonzo Deleon, Greg Homes, Meredith Maxwell, and Melissa Reed received Million Mile Safe Driver Awards from Postmaster Anthony Willis.

Frisco, TX, East Carrier Annex Station Acting Supervisor, Customer Services Sheri Blackmon received a customer compliment.

 

 

To Whom It May Concern,

 

I am writing to report the excellent help I received finding a package that was going to be returned because I forgot the apartment number on the address.  Blackmon called me from a Post Office in a Dallas suburb and worked with me over the next two weeks to locate and verify the package was actually coming back to me.  She was friendly and extremely helpful.  Blackmon really went above and beyond any other postal employee in doing her job and helping me.  She was always friendly and eager to help us.  I just cannot say how wonderful it was to hear from and work with her.  Please thank Sherry for her excellent work in finding and being sure a package that seemed to have disappeared was returned to me.  She is our nominee for your outstanding employee!

 

Sincerely,

 

Happy Customer 

Dallas, TX, Mockingbird Finance Station Retail Associate Alecia Jones (left) received her fifth Gold Star Award from Oaklawn Acting Manager, Customer Services Chapa Emiliano (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 23 years and takes pride in doing a good job.  Jones said the best part about her position is interacting with people.

Dallas, TX, Brookhollow Station Retail Associate Angela Henderson (right) received her fifth Gold Star Award from Supervisor, Customer Services Zsacartha Williams (left) for a perfect transaction on a Retail Customer Experience.  She enjoys working with her customers and co-workers.  Henderson remarked, “We have a good group of people who get along really well.  There is great chemistry and the environment is fun.”

Center, TX, Retail Associate Jeremiah Lemoine received a Gold Star Award for a perfect transaction on a Retail Customer Experience. 

Cedar Hill, TX, Retail Associate Wanda Garner (left) received her second Gold Star Award from Postmaster Angelia Hicks (right) for a perfect transaction on a Retail Customer Experience.  She enjoys interacting with her customers and giving excellent customer service.  Garner remarked, “I’m very proud of my son who is getting his degree from Howard Medical School and grateful to the Postal Service for helping me get him through college.”

Grand Prairie, TX, Main Post Office Retail Associate Shyra Thomas (right) received her first Gold Star Award from Westchester Station Manager, Customer Services Patti Walker for a perfect transaction on a Retail Customer Experience.  She enjoys working with her customers and is proud to have great co-workers.  Thomas, commented, “We all work well together.  We make an excellent team.”

The Bonham Post Office held a passport fair on July 7, 2018.  They processed 50 passports and generated $1,975 in total revenue.

Bonham, TX, Lead Retail Associate Mary Ray (right) verified a customer’s passport application.

Bonham, TX, Retail Associate Brittany Dodson (left) processed a passport application for a happy customer.

Bonham, TX, (left to right) Lead Retail Associate Mary Ray; Supervisor, Customer Services Melanie Mcfatridge; Retail Associates Brittany Dodson and Clint Montgomery celebrated a successful passport fair.

Duncanville, TX, Retail Associate Glenda Richard (center) received her fourth Gold Star Award from Postmaster Stacy Taplin (left) and Supervisor, Customer Services Chad Brooks (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for one year and is a veteran of the U.S. Army.  Richard is proud of the fact that she can make somebody’s day better by providing terrific customer service.

Red Oak, TX, Retail Associate Sara Johnson (left) received her fifth Gold Star Award from Supervisor, Customer Services Bridgitte Nash (right) for a perfect transaction on a Retail Customer Experience.  She enjoys interacting and building relationships with the community while educating her customers on our products and services. 

Duncanville, TX, Retail Associate Glenda Richard received a customer compliment.

 

Dear Ms. Taplin,

 

I spoke to you briefly about the great customer service provided to me by one of the front line professionals at the Duncanville Post Office, Glenda Richard.  While she was asking me about the content restrictions concerning the box I wanted to mail, I rudely interrupted.  I did not intend to be rude.  I guess I was on another wave length.  Still, I came across as rude.  Richard calmly reiterated and then helped me through the process of getting the box into the mailing channels.  She remained friendly and very, very gracious throughout.  My compliments to Ms. Richard for her outstanding customer service on my behalf.  I firmly believe she reflects a positive culture at her workplace and the leadership there.  I thank her so much for letting me walk away a happy customer.

 

Sincerely,

 

Duncanville Customer

A message from the Acting District Manager Scott Hooper…

Teamwork is Critical to USPS Success

Whether you work in a mail processing plant, a retail unit, or deliver mail, teamwork can have a positive and profound effect on results. Working as a team takes a lot of hard work and many things are required to establish a successful team and positive work environment. For a team to be truly successful, it requires every team member's participation, including showing up for work when scheduled.

Did you ever consider what happens to your co-workers when you take unscheduled leave?  The answer is simple, they have to pick up the slack and absorb the extra workload. When people abuse sick leave, it results in serious consequences for their team. Abuse decreases productivity and efficiency, increases overtime and processing costs, and worst of all, it lowers team morale.

All scheduled employees are needed every day to help their unit run efficiently. When you take unscheduled leave, your work doesn't go away. In order to meet daily expectations, that work will have to be reassigned to your team members. Many times, this can cause your team to miss important deadlines and fail in their mission to meet a critical goal. This disruption can have a ripple effect throughout the USPS ultimately resulting in unsatisfied customers.

To protect your future, it's important to bank your sick leave. It provides great value to you when accidents or unexpected illness strikes, or when you must care for ailing family members. It's important to remember that your team is counting on you and needs you to show up for work. Your contributions are instrumental in helping the Dallas District meet our customers' expectations.

 

 

Paris, TX, Lead Retail Associate Kenette Smith received her third Gold Star in a row for a perfect transaction on a Retail Customer Experience.  The Paris Post Office has a total of 19 Gold Star shops.

Irving, TX, Valley Ranch Station Retail Associate Monica Toscano (right) received her fourth Gold Star Award since making regular in May of 2017 from Manager, Customer Services Glenn Frorath (left) for a perfect transaction on a Retail Customer Experience.  She treats everyone the same way every time by striving to give positive and consistent service.  Toscano is thankful to her co-workers for the training she received and their support.

Irving, TX, Central Station Retail Associate George Varghese (left) received his sixth Gold Star Award from Supervisor, Customer Services Donna Robinson (right) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 14 years and remarked, “We have a great team here and my co-workers are always willing to help each other out.”

Dallas District Training Technician Mildred A. Rogers (right) received her 30-year Service Award from Acting Manager, Human Resources Falonda Woods (left).

Plano, TX, Coit Station Letter Carrier Joel Daniels (right) received his 35-year Service Award from Supervisor, Customer Services Rochelle Washington (left). 

Richardson, TX, Huffhines Park Station Retail Associate Leslie C. Thompson (right, holding plaque) received her 35-year Service Award from Acting Manager, Customer Services David Martin (left, holding plaque).

The Dallas Main Post Office held a passport fair on June 30, 2018.  They processed 53 passports and generated $2,545 in total revenue.

Dallas, TX, Main Post Office Retail Associate Ronda Pinkard (right) verified a customer’s passport application.

Dallas, TX, Main Post Office Retail Associate Deborah Wilkerson (right) processed a customer’s passport application.

Dallas, TX, Main Post Office Retail Associate Sandra Biggins-Henderson (right) answered a customer’s question about his passport application.

Dallas, TX, Main Post Office (left to right) Retail Associates Deborah Wilkerson; Ronda Pinkard; Supervisor, Customer Services Nadra McCain; and Retail Associate Sandra Biggins-Henderson celebrated a successful passport fair.

 

 

Sherman, TX, Letter Carrier Donna McFadin (left) received her 30-year Service Award from Postmaster Steve Fuhr (right).  She retired on June 27, 2018. 

Sherman, TX, Letter Carrier Donna McFadin (right) received a retiree pin from National Association of Letter Carriers Branch 132 Executive Vice President Sid Simmons (left).

Sherman, TX, Letter Carrier Donna McFadin made her last clock ring as a Carrier.

Sherman, TX, Letter Carrier Donna McFadin was presented a retirement cake by her co-workers who wished McFadin the best in her future endeavors.

 

 

EAP - Coping with kids' stress

Terri Sitrin, LCSW, CEAP

Dallas District Consultant | USPS EAP

2341 West Northwest Hwy

Dallas, TX  75220

Office: 214-353-6996

Fax:  888-656-4240

www.EAP4YOU.com

Dallas, TX, Lakewood Station Retail Associate Patricia “Patty” Harding (right) received her fourth Gold Star Award from Manager, Customer Services Kenda Porter (left) for a perfect transaction on a Retail Customer Experience.  She enjoys assisting people and being on her feet.  Harding strives to make all her customers happy and recently moved to Dallas to be closer to her family.

 

Desoto, TX, Retail Associate Jimmy W. Shaw (left) received his 30-year Service Award from Postmaster Linda Norwood (right).

Garland, TX, South Station Laborer Custodial Spencer Lewis (right) received his 30-year Service Award from Manager, Customer Services June Neroes (left).

Grand Prairie, TX, Main Post Office Retail Associate Mary Black (left) was awarded employee of the month in June 2018.  Supervisor, Customer Services Markita O’Neal (right) presented her a Certificate of Appreciation signed by Postmaster Anthony Willis.  The following categories are evaluated when employees are nominated for this award.  Overall safety or accident free, attendance, appearance, attitude and an overall helpful disposition within the Post Office and with the customers.

Grand Prairie, TX, Main Post Office Letter Carrier Justice Sequra (left) received a Certificate of Appreciation from Supervisor, Customer Services Brian Bonner (right) who received a call from a customer who gave a compliment of how professional he was and how his service reflected a good image for the Postal Service.

Grand Prairie, TX, Main Post Office Letter Carrier Marcus Thomas Left) received a Certificate of Appreciation from Supervisor, Customer Services Markita O’Neal (right) who received a call from a customer who gave a compliment of how professional he was and how his service reflected a good image for the Postal Service.

Irving, TX, Las Colinas Finance Station Retail Associate Walter Braggs received his second Gold Star Award for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran who is grateful to the Postal Service for the opportunity to serve the public.  Braggs appreciates when customers come from farther away to see him.  He strives to give exceptional service quickly and always with a smile.

Coppell, TX, Retail Associate Maria Wells (right) received her sixth Gold Star Award from Supervisor, Customer Services Zaire Ensley (left) for a perfect transaction on a Retail Customer Experience.  She loves her job and is proud to represent the postal brand in a positive manner.  Wells remarked, “I’m very excited to receive this award.  We have a great team here who work hard and do an excellent job.”

Kirbyville, TX, Rural Carrier Dorothy Peterson (right) received her Official Retirement Certificate from Postmaster Curtis Evans (left) after 18 years of service.

Garland South and Mesquite Annex Stations veterans received a Challenge Coin and a Letter of Appreciation from Acting District Manager Scott Hooper (fourth left) and Acting Manager Post Office Operations Tim Huskey (far left) in recognition of their military service.

Acting Manager Post Office Operations Tim Huskey (far left), Garland South and Mesquite Annex Stations veterans received a Challenge Coin and a Letter of Appreciation in recognition of their military service.