A message from the Acting District Manager Julie Gosden

I am excited to have the opportunity to be working in a detail assignment as the District Manager for the Dallas District.  I have spent the majority of my 30-year career with the U.S. Postal Service in the Oklahoma District, so I have much to learn about operations in the Dallas area.  I believe that the success of daily operations in our organization is dependent on consistent, reliable processes and the knowledge and dedication of the employees who execute those processes.  Each and every one of you plays a critical role in achieving those positive results for our customers.   

 

I want to begin by thanking you for the outstanding work you performed last month to deliver the holidays for our customers.  As an organization, we delivered an estimated 15 billion cards, letters, and packages during the holiday season - the task of delivering

that additional package and mail volume took incredible teamwork on everyone’s part.  Your contribution to that success is much appreciated. 

 

Our holiday advertising showcased the importance and convenience of our shipping services and featured the messaging “Priority: You”.  As we move forward in 2018, I encourage everyone make a renewed commitment to make our customers a Priority and provide the exceptional level of service that they have come to expect.  Each of us should strive to be better every day in all that we do to take care of our customers – better at serving them at the retail counter, better at scanning, and better at timely, consistent, and accurate processing and delivery of our products.

 

Just as every one of you has a role in making our customers a priority, I also believe everyone has a role in providing a safe and productive workplace.  We need to ensure that we, and our fellow co-workers, are following the safety policies and procedures that allow us to best serve our customers and return home safely to those who count on us.  Working safely and treating one another professionally must also be a priority in our daily conversations and activities.      

 

What you do each day is important – let’s continue to show the customers of the Dallas District that they are our priority by working to be better and being #PostalProud.

 

 

Lewisville, TX, Colony Station Retail Associate Billy Weeden (right) received his 30-year Service Award from Acting Manager, Customer Services Sean Dipert (left).

Hemphill, TX, Postmaster Richard Smith (left) was presented his Official Postmaster Certificate by Manager, Post Office Operations Johnny Wright (right).

Kirbyville, TX, Postmaster Robert Curtis Evans (left) was presented his Official Postmaster Certificate by Manager, Post Office Operations Johnny Wright (right).

Lewisville, TX, Old Town Station Retail Associate Sujin Park (right) received her eighth Gold Star Award from Postmaster Thomas Alonzo (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 20 years and strives to make every customer happy.  Park is proud to have a job that lets her educate consumers on our products and services.

Lewisville, TX, Flower Mound Station Retail Associate Keva Redmond (right) received her third Gold Star Award from Acting Manager, Customer Services Denean Pankins (left) for a perfect transaction on a Retail Customer Experience.  She is a U.S. Army veteran and comes from a postal family.  Her mother, ex-husband and mother in law are all Post Office employees.  Redmond commented, “We have a great product that is for every household and I’m grateful for the job security.”

Lewisville, TX, Flower Mound Station Maintenance Mechanic Elizabeth Duran (left) received her 30-year Service Award from Acting Manager, Customer Services Denean Pankins (right). 

Lewisville, TX, Main Post Office Letter Carrier Thomas Wiercioch (right) received his 30-year Service Award from Postmaster Thomas Alonzo (left).

Carrollton, TX, Rosemeade Station Letter Carrier Don B. Eberhart (right) received his 35-year Service Award from Supervisor, Customer Services Eva Duffey (left).

Carrollton, TX, Rosemeade Station Letter Carrier Blake “B.A.” Stevens (right) received his 30-year Service Award from Supervisor, Customer Services Eva Duffey (left).

The Wylie Post Office held their fourth Annual Chili Cook Off on Tuesday, January 23, 2018.  There were eight entries submitted to be judged. 

The judges were (left to right) Rural Carrier Nick Malone; Retail Associate Terri Click and Rural Carrier Thaddeus Coleman.

The Winners were (left to right) Rural Carrier Steve Gilbert (second place), Rural Carrier Associate Aracely Robles (first Place) and Rural Carrier Tena Gray (honorable Mention).

The event was also a surprise Baby Shower for Rural Carrier Associate Thaddeus Coleman and his wife who just gave birth to twin boys.

Mesquite, TX, Supervisor, Customer Services Patricia O’Neal (left) received her 30-year Service Award and Official Retirement Certificate from Postmaster Nick Dodson (right).  Her last day was on December 31, 2017 but a retirement celebration was held on January 19, 2018.  The following pictures are from that event. 

Mesquite, TX, Supervisor, Customer Services Patricia O’Neal (right) received her 30-year Service Award and Official Retirement Certificate from Manager, Customer Services Steve Boyle (left).

Dallas, TX, University Station opened a new retail lobby on January 16, 2018.  Retail Associates (left to right, behind counter) Jacqueline Edwards, Teresa Smith-Anderson and Kelvin Garrett assisted customers with their shipping needs.

Scottsville, TX, Retail Associate Vicki Martin won the Christmas Total Forever Stamps Contest held between November 1st and December 25, 2017.  She sold $13,847 in total revenue for Remotely Managed Post Offices (RMPOs).

Paris, TX, Lead Retail Associate Kenette Smith received her second Gold Star Award for a perfect transaction on a Retail Customer Experience.  This is her consecutive Gold Star Award in a row and she has been the Lead Retail Associate since September 2016.  During her 10 years with the USPS, Smith has gained valuable knowledge and uses it daily to provide excellent service to her customers.

Southern Area Manager, Small Business Robin Lang spoke at the Greater Dallas Postal Customer Council Luncheon on January 17, 2018 about the price changes that took place this year.  She informed the attendees about how the price changes were determined and why they happened.

Tyler, TX, Main Post Office Retail Associate Bridget Mask (right) received a Gold Star Award from Officer In Charge Mike Arrambidez (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 13 years and is known for her excellent customer service.

Dallas District Statistical Programs Data Collection Technicians (DCTs) Sandy Johnston (left) and Margaret Anderson (right) received Certificates of Appreciation from Manager, Financial Programs Compliance Cary Wasinger (center) for accruing over 2000 hours of sick leave balances.

Dallas District Statistical Programs Data Collection Technicians Roy Trujillo (left), Mary Stierhoff (second left) and Kevin Blaser (far right) received Certificates of Appreciation for their hard work and contributions to the company from Manager, Financial Programs Compliance Cary Wasinger (second right).

Dallas District (left to right) Manager, Financial Programs Compliance Cary Wasinger recognized Statistical Programs Data Collection Technicians Kathy Williams, Mary Stierhoff and Sunny Mathew for a job well done during recent audits of statistical programs.

 

Canton, TX, Retail Associate Tanderra “Tandy” Bobo (left) received a Gold Star Award from Postmaster Dana Hoffman (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 19 years and believes the best thing about her job is her customers.  Bobo, remarked, “I love my job.”

Canton, TX, Retail Associate Chad Hutchins (center) received his third Gold Star Award from Postmaster Dana Hoffman (left) and Supervisor, Customer Services Rodney Richman (right) for a perfect transaction on a Retail Customer Experience.  Hoffman commented, “I’m very proud of the excellent job all my Clerks do on a consistent basis.”

Canton, TX, Retail Associate Valencia Gipson (right) received her seventh Gold Star Award from Postmaster Dana Hoffman (left) for a perfect transaction on a Retail Customer Experience.  She remarked, “We have a great team here with a good system in place that allows us to give exceptional customer service to the community of Canton.”

Irving, TX, Las Colinas Finance Station Retail Associate Horace Williams (right) received his seventh Gold Star Award from Manager, Customer Services Kenny Gilchrease (left) for a perfect transaction on a Retail Customer Experience.  The Postal Service has provided for him and his wife Jo Ann.  She works at the Irving Main Post Office in the Passports department.  Williams is very proud of her and the outstanding work she does.  Gilchrease remarked, “After 32 years of employment, Horace is still providing exemplary service to all of his customers every day.”

Cedar Hill, TX, Gold Star Awards

Cedar Hill, TX, Retail Associate Darcy Taylor (left) received a Gold Star Award from Supervisor, Customer Services Rick Cade (right) for a perfect transaction on a Retail Customer Experience.  She loves making people happy and making sure the customer is happy.  Taylor is proud to represent the Postal brand in a positive way.

Cedar Hill, TX, Retail Associate Wanda Garner (left) received a Gold Star Award from Supervisor, Customer Services Rick Cade (right) for a perfect transaction on a Retail Customer Experience.  She is proud to be able to serve her customers and please them by doing a good job.  Garner commented, “I’m a single mom from New Orleans who came here after hurricane Katrina.  I had always worked at the plant and being a Window Clerk was new endeavor for me.  I have two twin boys who recently graduated from Pre-Med School in 2016.  I’m grateful to the Postal Service for helping me get my boys through college.”

Red Oak, TX, Retail Associate Wanda Fuller (right) received her second Gold Star Award from Supervisor, Customer Services Chris Murphy (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 30 years and enjoys meeting new people at work.  Fuller is proud to have exceptional co-workers at the Red Oak Post Office.

On January 5, 2018 a retirement party was held for Retail Associate Donna Barrera.  She was joined by her fellow co-workers, family, former and current bosses and friends who expressed their gratitude to her for loyal service and friendship.  She has over 32 years of service with the Post Office and her last day was December 31, 2017.

Duncanville, TX, Retail Associate Donna Barrera (right) received her Official Retirement Certificate from Postmaster Stacy Taplin (left).  She remarked, “Over all of my 32 years, this Post Office has been extremely good to me.  I wouldn’t trade anything for the years that I have had with the people here and will continue to be blessed with the memories of friends and family.  I would like to thank Charles Allumbaugh who hired me, Lewis Fulbright who helped me retire, my Postmaster Stacy Taplin, and Supervisors Scott McCain and Chad Brooks who are all outstanding, Yolanda Malone for helping prepare this outstanding retirement celebration and Charles Bianco for taking the pictures for me.  I love all the people that I have been so fortunate to work with and will always cherish the memories of them.”

Duncanville, TX, Supervisor, Customer Services Chad Brooks (left) congratulated Retail Associate Donna Barrera (right) on her retirement and wished Barrera the best in her future endeavors.

Duncanville, TX, Retail Associate Donna Barrera (center, holding certificate) and her family celebrated her years of service and hard work for the Postal Service at her retirement party.

 

 

 

 

Dallas, TX, Parkdale Station Retail Associate Sunny Kalathiveettil (left) received his second Gold Star Award from Manager, Customer Services Dionne Davis (right) for a perfect transaction on a Retail Customer Experience.  He enjoys helping customers and passing along knowledge of Postal products and services.  Kalathiveettil is proud to represent the brand positively.

Center, TX, Retail Associate Ronald Laurel (right) received a Gold Star Award from Postmaster Steven G. Standley (left) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran and takes pride in providing great customer service to his customers.

Dallas, TX, Pleasant Grove Station Retail Associate Tiffany King (right) received her fourth Gold Star Award from Acting Manager, Customer Services Richard Thompson (left) for a perfect transaction on a Retail Customer Experience.  She enjoys serving the community and interacting with her co-workers. 

Duncanville 30-year Service Awards

Duncanville, TX, Letter Carrier Vidal Pena, Jr. (left) received his 30-year Service Award from Postmaster Stacy Taplin (right).

Duncanville, TX, Letter Carrier Wanda Shade (left) received her 30-year Service Award from Postmaster Stacy Taplin (right).

Duncanville, TX, Postmaster Stacy Taplin (right) received her 30-year Service Award from Manager, Post Office Operations Brandi Smith (left).

 

Dallas, TX, Northaven Station Letty Carrier Barry B. Wise (right) received his Official Retirement Certificate on January 3, 2018 from Acting Manager, Customer Services Morris Fields (left).  He has over 34 years of service with the Postal Service and will be missed by his co-workers and customers.

Mabank, TX, Retail Associate Gabrielle Raibon (center) received a Gold Star Award from Manager, Post Office Operations Brandi Smith (left) and Postmaster Janet Campbell (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for over two years and enjoys interacting with her customers.  Raibon is proud to provide gold star service.  She commented, “I love my eight month year old son.”

EAP - Enhancing resilience

Have you seen someone withstand a hardship that seemed overwhelming, and you wondered if you could handle it as well? This month’s newsletter gives you tips on how to improve your power to bounce back from setbacks and become more resilient.

Wylie, TX, Retail Associate Alberto Perenia (center) received his seventh Gold Star Award from Postmaster Marsha Mendoza (left) and Supervisor, Customer Services Justin O’Neal (right) for a perfect transaction on a Retail Customer Experience.  He has 20 years with the Postal Service and is looking forward to his retirement but he doesn’t want to leave his co-workers.  Postmaster Mendoza commented, “Perenia is very popular with the customers and he does an excellent job.”

Richardson, TX, Huffhines Park Station Retail Associate Shelia Giles (left) received a Gold Star Award from Acting Manager, Customer Services Jerry Gentry (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 32 years and is proud of the fact that people trust us to deliver their items for a reasonable cost.  Giles commented, “My co-workers are always there to support me.  We are like family.  God is good.”

Duncanville, TX, Postmaster Stacy Taplin (second right) and her employees are in the holiday spirit.

The Office of Continuous Improvement is pleased to present the Fall 2017 Lean Innovation Awards. This prize is awarded twice a year to the best Lean Six Sigma projects completed in the USPS.  The Second Place award goes to the Dallas District and their Machine At-Risk project at the North Texas Processing & Distribution Center (P&DC).  This team’s effort resulted in significant At-Risk improvement across several equipment platforms within their facility and moved the National Performance Assessment (NPA) score from cell two to cell six.  Team members that worked on the project included Tim Costello, Nimrod Salazar and Yulonda Love, Larry Wagener, Lonnie Mooring, Ruben Moreno, Yulonda Mestas Derek Truman, Sergio Reynoso, Kevin Almond, Sara Hall, Neyscha Mercado.

 

Larry Wagener, commented, “The biggest difference was the team work between operations & plant support with maintenance to achieve the goal.”

 

Lonnie Mooring, remarked, “Instead of looking at the data on reports the next day, we were able to send out emails every 30 minutes that showed what areas needed to be addressed at the various machines.”