Mckinney, TX, Main Post Office (MPO) Postmaster Jeff Jenkins (right) received his 35-year Service Award from Manager, Post Office Operations Kenneth Ruelas (left).

Lewisville, TX, Main Post Office (MPO) Retail Associate Jarrell Henry (above) was presented his first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Flower Mound Station Retail Associate Sio “Jo Jo” Leong (left) received her 25-year Service Award from Manager, Customer Services Joseph Stephen (right).

Lewisville, TX, Flower Mound Station Retail Associate Rachael Downs (left) accepted a Gold Star Award from Manager, Customer Services Joseph Stephen (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Main Post Office (MPO) Retail Associate Victor Decluette (above) received his 25-year Service Award.

Lewisville, TX, Main Post Office (MPO) Mail Processing Clerk Derrick Jacobs (above) received his 25-year Service Award.

Lewisville, TX, Main Post Office (MPO) Letter Carrier Steven Schmidt (above) received his 35-year Service Award.

Dallas, TX Caesar Clark Station Retail Associate Gary Daniels (above) is continually helping his customers. He submitted multiple leads to customers shipping products ranging from custom clothing to cosmetics. Daniels used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. The customers were looking for cost-effective ways of shipping their products. After their discussions, the customers decided to ship with USPS. Thanks to Daniel’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help and get them into the right hands. These sales will generate more than $265,910 of estimated annualized revenue for the USPS. Daniels continues to engage customers at his lobby to identify new businesses to generate revenue.

Plano, TX, Wildcat Station Manager, Customer Services Gerald Hamilton (above) recently helped a consulting company that is transitioning to book club membership to continue to serve their customers. He used Business Connect to submit the contact information to Business Development Specialist Jenny Yoo. Yoo teamed with Senior Field Sales Representative Ron Williams and contacted the customer. The customer wanted cost saving shipping, fast delivery, and customer service to compete with their competitors. Thanks to Hamilton’s professionalism and generosity to his coworkers, he was able to recognize an opportunity to help a customer and get them into the right hands. This sale with generate more than $220,800 of estimated annualized revenue for the USPS. He continues to engage customers at his Post Office to identify new businesses and generate revenue.

Waxahachie, TX, Postmaster Alexis Page (above) recently helped a one-stop printing company that was looking to grow. Their services include graphic design, digital prepress, digital short run/on-demand printing, offset printing, copying, bindery service, and complete direct mail services. She used Business Connect to submit the contact information to Business Development Specialist Jenny Yoo. Yoo teamed with Senior Field Sales Representative Kasey Ellis and contacted the customer. The customer wanted to enhance their brand identity with direct mail. Thanks to Page’s professionalism and generosity to her customers, she was able to recognize an opportunity to help a customer and get them into the right hands. This sale with generate more than $130,000 of estimated annualized revenue for the USPS. Page continues to engage customers at her Post Office to identify new businesses and generate revenue.

Carrollton, TX, Main Post Office (MPO) Postmaster Darwin Adams (above) recently helped a company that specializes in ecommerce fulfillment, warehouse, kitting rework and display pack out solutions for consumer retail brands. Adams used the Employee Engagement program Submit A Lead to provide contact information to Business Development Specialist Jenny Yoo. Yoo teamed with Senior Field Sales Representative Ron Williams and contacted the customer. The customer wanted cost saving shipping and to increase profitability. Thanks to his professionalism and generosity to his customers Adams was able to recognize an opportunity to help a customer and get them into the right hands. This sale will generate more than $54,024 of estimated annualized revenue for the USPS. He continues to engage customers at his Post Office to identify new businesses and generate revenue.

Carrollton, TX, Main Post Office (MPO) Postmaster Darwin Adams (above) turned in a sales lead has resulted in more than $57,600 in new revenue for the Postal Service. He was assisting a nonprofit Black Trans Advocacy Coalition. The agency ships care packages to those in the community that are suffering from COVID. After learning that the customer was interested in saving on shipping costs, Adams submitted a lead through Business Connect, a program for Postmasters, Managers and Supervisors to pass on sales leads to the USPS Sales team. Business Development Specialist Jenny Yoo and Senior Field Representative Ron Williams followed up with the customer. They were able to close a shipping deal for $57,600 in new estimated annualized revenue.

Dallas District Manager, Marketing Kelley Davis (left) received her 30-year Service Award from District Manager Scott Hooper (right).

Plano, TX, Northwest Station Letter Carrier Doug Dworshak (left) received his 25-year Service Award from Postmaster David Webster (right).

Plano, TX, Northwest Station Letter Carrier Duane McDonald (left) received his 25-year Service Award from Postmaster David Webster (right).

Sherman, TX, Letter Carrier David Whitfield (left) received his 35-year Service Award from Postmaster Steven Fuhr (right).

Sherman, TX, Rural Carrier Frances Goff (right) received her 25-year Service Award from Postmaster Steven Fuhr (right).

A Message from the District Manager Scott Hooper

Women Putting a Stamp on America The month of March is known for St. Patrick’s Day, college basketball, and for the first day of Spring. It is also nationally known as Women’s History Month, a time to recognize the contributions of women to our nation’s progress. Women have been shaping postal history since 1775, when Mary Katherine Goddard was appointed as the first woman Postmaster in Baltimore, MD. Goddard served under Postmaster General Benjamin Franklin. Not only was she in charge of a large Post Office, she also was an accomplished printer and publisher. In 2015, 240 years after Goddard’s appointment, Megan J. Brennan became the first woman to lead the Postal Service, when she was appointed Postmaster General/CEO. USPS employees can learn about women postal pioneers such as “Stagecoach” Mary Fields, the first known African-American woman mail carrier and Katherine Stinson, the first woman pilot to carry mail on the National Postal Museum’s site, the Postal History page, and the Women’s History Month site. The Postal Service also honors women through its commemorative stamp program. Last year, we honored journalist Gwen Ifill and the 100th anniversary of the 19th amendment, which guaranteed women the right to vote. This year, USPS paid tribute to nuclear physicist Chien-Shiung Wu and will recognize literary author Ursula K. Le Guin later this year. Women’s History Month is a time to educate yourself and others about the past contributions of women and their impact on history. The Postal Service and our district leadership is proud to celebrate the women who have contributed to our organization.

Dallas, TX, Preston Royal Retail Associate Cameron Brown (above) was selected as the Dallas District week 18 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Lake Dallas, TX, Retail Associate Lawrence Healy (right) was presented his fourth Gold Star Award from Postmaster Johny Wilson (left)for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Mesquite, TX, Main Post Office (MPO) Lead Retail Associate Anthony Nelluvelil (Right) received his 25-year Service Award from Manager, Customer Services Jinu Varghese (left).

Greenville, TX, Main Post Office (MPO) Vehicle Operations Maintenance Assistant Peter Ehrhart (left) received his Official Retirement Certificate from Postmaster Dewey Littleton (right). His last day was March 5th, 2021 and he had 36 years of service with the Post Office.

Grand Prairie, TX, Westchester Station Letter Carrier Greg Holmes (above) received his 35-year Service Award.

Lewisville, TX, Flower Mound Station Rural Carrier Michael Martin (right) received his 25-year Service Award from Supervisor, Customer Services Fabrizio Casagrande (left).

Rice, TX, Retail Associate Dana Herford (above) was selected as the Dallas Districts week 17 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Plano, TX, Main Post Office (MPO) Business Mail Technician Leisa Peebles (center) was selected as the Dallas Districts month of March Business Mail Entry Unit (BMEU) “Say My Name” Survey contest. Peebles had the most favorable surveys submitted mentioning her name in the feedback. Postmaster Dave Webster (left) and Manager, BMEU Chris Banks (right) presented her a gift card.

Little Elm, TX, Retail Associate Christine Roessig (right) was presented a Gold Star Award from Postmaster Harjot Kaur (left) for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Lancaster, TX, Retail Associate Valerie Handley (above) has continually found ways to help her customers. She recently assisted a company that ships fragranced candles. Her customer was looking for a cost saving way to ship their products and Handley used Clerks Care to assist. She submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Fields Sales Representative Kasey Ellis. After their discussion, the owners decided to begin shipping their products through USPS. Thanks to Handley getting the lead into the right hands, these sales combined with generate more than $75,660 of estimated annualized revenue for the USPS. She continues to engage customers at her window to identify new businesses and generate revenue.

Dallas, TX, Parkdale Station Retail Associate Chinita George (above) recently helped several customers ranging from health care products, eyecare accessories to cosmetic distributors. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. The customers were looking for cost-effective ways of shipping their products. Thanks to George’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help and get them into the right hands. These sales generated more than $477,218 of estimated annualized revenue for the USPS. She continues to engage customers at the lobby to identify new businesses and generate revenue.

Lancaster, TX, Retail Associate Latoya Jackson (above) recently helped several customers shipping products ranging from custom clothing to school supplies. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative Kasey Ellis. They were looking for cost-effective ways of shipping their products. After their discussions, the customers decided to ship with USPS. Thanks to Jackson’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help and get them into the right hands. These sales will generate more than $353,272 of estimated annualized revenue for the USPS. She continues to engage customers at her lobby to identify new businesses and generate revenue.

Desoto, TX, Supervisor, Customer Services ShaRon Tolliver (above) recently helped a customer who ships custom tumblers and t-shirts. She used the Employee Engagement program Submit A Lead to get the customer’s contact information to Business Development Specialist Jenny Yoo and Senior Sales Representative Ron Williams. The customer wanted economical, reliable service with the ability to take on large volumes. Thanks to Toliver’s efforts in noticing potential revenue and her due diligence to get this customer in the right hands, this sale will generate more than $54,024 of estimated annualized revenue for the USPS. She continues to engage with customers at the lobby to identify new businesses and generate revenue.

Dallas, TX, Bent Tree Station Manager, Customer Services Henry Kpandeyenge (above) recently assisted an ecommerce customer shipping custom apparel. The customer was looking for alternative shipping options and cost saving pricing. He was able to use Business Connect to submit the lead and contacted local Business Development Specialist Anthony Sanchez and Senior Field Representative James Allen for guidance. After their discussion, the customer decided to ship with the USPS. Thanks to Kpandeyenge getting the customer into the right hands, the Postal Service has gained valuable revenue. He was diligent in helping his customer and is dedicated to continually growing our business. $114,570.00 of estimated annualized revenue was generated for the USPS.

Waxahachie, TX, Retail Associate Kasha Champion (above) recently helped several customers shipping products ranging from skin care to custom jewelry. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. After their discussions with the customers, they decided to ship with USPS. They were all looking for cost-effective ways of shipping their products. Thanks to Champion’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help and get them into the right hands. These sales will generate more than $374,938.40 of estimated annualized revenue for the USPS. She continues to engage customers at her lobby to identify new businesses and generate revenue.

Dallas, TX, Joe Pool Station City Carrier Curtis Boone (above) recently serviced a business that manufactures and supplies Montessori teaching material. The customer was looking for a cost saving way to ship their products and he used Customer Connect to assist. He submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Boone getting the lead into the right hands, this sale with generate more than $146,080 of estimated annualized revenue for the USPS. He continues to engage customers on his route to identify new businesses and generate revenue.

Howe, TX, Retail Associate Marla Garcia (above) was selected as the Dallas Districts week 16 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Irving, TX, Valley Ranch Station Retail Associate Monica Toscano (above) accepted her sixth Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Kilgore, TX, (from left) Postmaster Joe McQuiston recognized Rural Carrier Martha Ryan and Retail Associate Terry Gilliam on their attendance for the FY2020 (zero sick leave) and their accumulated leave. Both employees understand the importance of coming to work and banking sick leave.

Tyler, TX, Azalea Station City Carrier Keith Neault (left) received his 30-year Service Award from Manager, Customer Services Simone Jones (right).

Congratulations to the Dallas, TX, Network Distribution Center (NDC) Manager, Transportation Networks (TANS) Maria Vasquez (second left). Vasquez received first place in the Quarter One Peak Challenge. This challenge specifically focused on improving scan scores and decreasing accidents. Great work!

North Texas Processing & Distribution Center (P&DC) Mail Handler So Yeon Kim (above) recently helped an e-commerce customer that ships nutritional customized meal plans. She used the Employee Engagement Program (EEP) to submit the contact information to Business Development Specialist Jenny Yoo. Yoo and Field Sales Representative Ron Williams talked with the customer. After their discussion, the customer decided to use USPS for their shipping needs. Thanks to Kim’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help the customer and get them into the right hands. This sale generated more than $210,852 of estimated annualized revenue for the USPS. Kim continues to look for opportunities to identify new businesses and generate revenue.

Little Elm, TX, Retail Associate Christine Roessig (above) was selected as the Dallas Districts week 15 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Garland, TX, North Station Retail Associate Roshan Mathew (above) was presented her third Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Garland, TX, Kingsley Station Retail Associate Latanga Ballard (above) accepted her third Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Garland, TX, South Station Lead Retail Associate Deileisha Hill (above) was presented her second Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Dallas District (from left) Business Service Network Representative Selvia Cleveland; Manager, Consumer Affairs Vanessa Wallace; and Administrative Assistant Kasha Raper wore African American apparel in honor of Black History Month.

Tyler, TX, Azalea Station City Carrier Lorellie Frydenlund recently helped a customer that is shipping rare flower bulbs that thrive in their area. The customer was looking for a cost saving way to ship their products and she used Customer Connect to assist. Frydenlund submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative Kasey Ellis. After their discussion, the owner decided to begin shipping their product through USPS. Thanks to her getting the lead into the right hands, this sale with generate more than $80,910 of estimated annualized revenue for the USPS. Frydenlund continues to engage customers on her route to identify new businesses and generate revenue.

Lewisville, TX, Flower Mound Station Supervisor, Customer Services Elizabeth Duran (above) recently serviced a business customer that specializes in fulfillment services and contract packaging. The customer was looking for a cost saving way to ship their products and she used Submit-A-Lead to assist. Duran submitted the owner’s contact information to Business Development Specialist Jenny Yoo and Field Sales Representative Ron Williams. After their discussion, the owner decided to begin shipping their product through USPS. Thanks to her getting the lead into the right hands, this sale with generate more than $201,600 of estimated annualized revenue for the USPS. Duran continues to engage customers at her station to identify new businesses and generate revenue.