Dallas Welcomes District Manager Scott Hooper…

I am pleased to announce the selection of Scott Hooper for the position of District Manager, Dallas District.  Scott has been acting in this position since April 2018.

 

In this role, Scott is responsible for the day-to-day activities of mail processing, delivery, and retail operations in more than 417 delivery and retail units and two mail processing plants, which, combined, employ more than 10,660 employees. The Dallas District serves a total of approximately 2.6 million delivery points, with an operating budget of $969 million.  The District handles about 8.1 billion pieces of mail annually.

 

With 31 years of service, Scott began his postal career in 1988 as a City Carrier in Dallas, TX.  He continued his work in customer service, becoming first a Supervisor, Customer Services in Denton, TX and then Manager, Customer Services in Grapevine, TX.  Scott continued to move through the management ranks, holding a variety of positions, including Manager, Delivery and Customer Service Programs and Route Examination and Adjustment Team Leader.  Scott also served as the Postmaster of Grapevine, TX.

 

In 2008, Scott served as Manager, Operations Programs Support for the Fort Worth District.   The next year, he became the Manager, Delivery Program Support for the Southern Area.  Scott worked at USPS Headquarters in Washington, D.C. as Manager, Delivery Strategy & Planning.  Prior to coming to Dallas, Scott was District Manager of the Northern New Jersey District in Edison, NJ.

 

In addition, Scott held detail assignments as Acting District Manager for both the Alabama and Louisiana Districts.  He is Lean Six Sigma (LSS) Green Belt certified.

Please join me in congratulating Scott on his assignment and I appreciate you continuing to give him your full support.

 

Shaun E. Mossman

Vice President, Area Operations

 

Southern Area Acting Labor Relations Specialist Schenequa Neal (left) received her 30-year Service Award from Manager, Labor Relations Mark Villalpando (right).

Dallas, TX, Beverly Hills Station Distribution Clerk Elvin Ford (right) received his 35-year Service Award from Manager, Customer Services Margaret Conyer (left). 

Dallas, TX, Caesar Clark Station Letter Carrier Mathew Johnson (left) received his 25-year Service Award from Manager, Customer Services Rhonda Evans (right).

Dallas, TX, Caesar Clark Station Letter Carrier Keith Smith (right) received his 35-year Service Award from Manager, Customer Services Rhonda Evans (left).

Dallas, TX, Caesar Clark Station Letter Carriers Mathew Johnson (left) and Keith Smith (right) received their 25 and 35-year Service Awards from Manager, Customer Services Rhonda Evans (center).

Dallas District Manager, Marketing Kelley Davis (left) and Business Development Specialist Jenny Yoo (right) presented Complaints & Inquiry Clerk Kathie Cook (center) with a Certificate of Appreciation and Deliver the Brand Jacket for a Clerks Care lead submitted for a pharmaceutical company.  Jenny Yoo met with the customer and determined they needed the assistance of the sales department.  Field Sales Representative Kim Williams met with the customer and closed a sale resulting in over $100,000 of additional revenue for the Postal Service.

Mckinney, TX, Main Post Office Letter Carrier Penny Bassham (second left) received her 25-year Service Award (from left) Supervisors, Customer Services Kendra Beamon, Mark Kordi, and Amber Berger.

On February 12, 2019, the first in a series of Postmaster meetings was held at the Tyler Junior West College.  Acting District Manager Scott Hooper (standing) welcomed the group to the event.  The agenda included updates from Finance, Human Resources, Operations, and Marketing.

Grapeland, TX, Postmaster Anthony Gallina, Jr. (left) received his 35-year Service Award from Acting District Manager Scott Hooper (right).

Grapeland, TX, Postmaster Anthony Gallina, Jr. (left) received his 35-year Service Award from Manager, Post Office Operations Brandi Smith (right).

Dallas, TX, Spring Valley Station Letter Carrier William Cecil (center) received his 35-year Service Award from Manager, Customer Services Vernice Jones (left) and Postmaster Yulonda Love (right).

Dallas, TX, Prestonwood Station Letter Carrier Frank Gonzales (center) received his 45-year Service Award from Manager, Customer Services Jacqueline Minuette (left) and Postmaster Yulonda Love (right).

Dallas, TX, Prestonwood Station Letter Carrier Richard Baack (center) received his 30-year Service Award from Manager, Customer Services Jacqueline Minuette (left) and Postmaster Yulonda Love (right).

 

Customer Compliment

Carrollton, TX, Rosemeade Station Lead Retail Associate Sabrina Reynolds (above) received a customer compliment.

Dear Mr. Adams,

 “I spoke to you today about your employee, Sabrina Reynolds, who waited on me on December 18, 2018.  She was patient, knowledgeable, pleasant and professional.  Reynolds went out of her way to explain what I needed to do in order to send my package in the most cost-friendly and time sensitive manner.  She made the whole experience so positive and simple for me and I just appreciate it so much.”

 Thank you,

 Happy Customer

Lewisville, TX, Main Post Office Laborer Custodian Clifford Titus (left) received his 30-year Service Award from Postmaster Thomas Alonzo (right).

Lewisville, TX, Main Post Office Carrier Technician Angelia Madugba (left) received her 25-year Service Award from Postmaster Thomas Alonzo (right).

The Dallas Postal Customer Council (PCC) held its February Luncheon at the North Texas Processing & Distribution Center (P&DC) on February 7, 2019.  Industry Co-Chair Allen Aven (left) and Acting District Manager Scott Hooper (right) welcomed attendees to the event.

Industry Co-Chair Allen Aven (left) and Postmaster Yulonda Love answered questions from attendees at the event.

Guest speakers Tri-Win Direct Director of Operations Michael Patterson (left) and Ricoh Analyst Tom Glassman (right) spoke to the attendees about the top 10 ways mailers can avoid trouble with USPS and their customers as well as how to adapt your internal business systems to optimize the benefits of the changing postal data landscape. 

 

Little Elm, TX, Postmaster Rhonda Ackles (second left) received a Certificate of Appreciation and Deliver the Brand Postal Jacket (from left) Acting District Manager Scott Hooper; Manager, Post Office Operations Amanda Morrell; and Business Development Specialist Jenny Yoo for a Business Connect Lead that she submitted for a Coffee/Exercise Company that resulted in a sale of over $116,000 for the Postal Service.

Dallas, TX, Vickery Station Letter Carriers Barbara Tatum (second left) and Ismael Montanez (second right) received their 35-year Service Awards from Postmaster Yulonda Love (far left) and Manager, Customer Services Vangie Dyess (far right).

Dallas, TX, University Station Letter Carrier Henry “Hank” Howell (center) received his 40-year Service Award (from left) Manager, Customer Service Operations Tunya Hill; Supervisors, Customer Services ShaRon Tolliver; Gregory Boswell; and Postmaster Yulonda Love.

Dallas, TX, Farmers Branch Station Distribution Clerk Danette “Danny” Wiggins (center) received her 35-year Service Award from Acting Manager, Customer Services Morris Fields (left) and Postmaster Yulonda Love (right).

Dallas, TX, Northaven Station Letter Carrier Zandra Rogers (center) received her 30-year Service Award from Acting Manager, Customer Services Gerald Hamilton (left) and Postmaster Yulonda Love (right).

Dallas, TX, Northaven Station Letter Carrier Enrique Mendiaz (center) received his 30-year Service Award from Acting Manager, Customer Services Gerald Hamilton (left) and Postmaster Yulonda Love (right).

Dallas, TX, Northaven Station Letter Carriers Enrique Mendiaz (second left) and Zandra Rogers (second right) received their 30-year Service Awards from Postmaster Yulonda Love (far left) and Acting Manager, Customer Services Gerald Hamilton (far right).

 

Coppell, TX, Letter Carriers Philip Massengale (second left) and Cherry Spencer (second right) received their 25-year Service Awards from Manager, Post Office Operations Amanda Morrell (far left) and Postmaster Ramona Rogers (far right).

Dallas, TX, Business Mail Entry Technician Morris Hervey (above) received his 50-year Service Award.

Dallas, TX, Supervisor, Business Mail Entry (BME) and District Political Mail Coordinator Vicki Donahoo (left) was presented a Deliver the Brand Postal Jacket for her work during this past Political Election Season in 2018 from Manager, BME Christopher Banks (right).

Mildred Rogers Retirement

A retirement celebration was held for Training Technician Learning Development & Diversity Mildred Rogers at the North Texas Processing & Distribution Center on January 31, 2019.  The following photos are from that event.  Rogers remarked, “I want to thank everyone for coming and giving me a big send off.  I’m going to miss all of you and I’ll never forget you guys.”

 

Dallas, TX, Vehicle Maintenance Facility Storekeeper Auto Parts Donald Williams received his 35-year Service Award from Supervisors, Vehicle Maintenance Sylvester Odigie (left) and Albino Renteria (right).

Dallas, TX, Highland Hills Station Letter Carrier Mark Davis (front row, fourth left) received his 30-year Service Award from Manager, Customer Service Operations Tunya Hill (front row, second left) and Acting Manager, Customer Services Adelle Tavares (front row, third left).  He was joined by his co-workers who congratulated him on this fantastic achievement.

Waxahachie, TX, Postmaster Sonji Butler (center) presented 25-year Service Awards to Red Oak Retail Associate Latricia Thompson (left) and Waxahachie Letter Carrier Mark Davis (right).  Thompson is a U.S. Navy veteran who was a Postal Clerk in the military too.

Waxahachie, TX, Retail Associate LaKeisha Russell (right) received her second Gold Star Award from Postmaster Sonji Butler (left) for a perfect transaction on a Retail Customer Experience.  She is proud being able to help her customers.