Mesquite, TX, Carrier Annex Station Letter Carrier Tommy Daniels (left) received the Postmaster General Hero Award from Acting Manager, Dallas District Scott Hooper (right) for assisting an elderly woman who had fallen down and could not get back up.  The woman was taken the emergency room for injuries to her arm and head.  She has since made a full recovery from her wounds and is very thankful that Daniels was there to assist her.

Garland, Main Post Office Retail Associate Darnise Moore (right) received her seventh Gold Star Award from Acting Manager, Customer Services Emmanuel Akers (left) for a perfect transaction on a Retail Customer Experience.  She enjoys being able to come in each day and serve the customers in order to represent the Postal Service in a positive and loving way.  Her co-workers and managers all get along.  They make a great team.  The team strives to give great customer service and let their customers know they are appreciated.  Moore has been with the USPS for over 31 years and commented, “It is a blessing from God to be able to perform service for him and to keep our customers coming back.  I couldn’t have made it this long without my Lord and Savior, Jesus Christ.” 

Mesquite, TX, North Station Retail Associate Anthony Nelluvelil received his third Gold Star Award for a perfect transaction a Retail Customer Experience.  He does his best with the customers to make them happy.  Nelluvelil is proud when a customer comes back and asks for him because they were happy with the service he provided. 

The Rockwall Post Office held a passport fair on June 16, 2018.  They processed 80 passports and generated $3,565 in total revenue.

Rockwall, TX, Retail Associate Reginald Williams (right) processed a customer’s passport application.

Rockwall, TX, Retail Associate Brent Walus (right) verified a customer’s passport application.

Rockwall, TX, Retail Associate Rhonda Teague (right) assisted a family with their passport applications.

Rockwall, TX, (left to right) Retail Associates Brent Walus; Rhonda Teague; Supervisor, Customer Services Valerie Paz; and Retail Associate Reginald Williams posed for a picture after a successful passport fair. 

 

 

Nacogdoches, TX, Retail Associate Dennis Netherton (left) received a Gold Star Award from Postmaster George Youngblood (right) for a perfect transaction on a Retail Customer Experience.

Dallas, TX, Spring Valley Station Retail Associate Verbon Warren III (right) received a Gold Star Award from Acting Manager, Customer Services Richard Thompson (left) for a perfect transaction on a Retail Customer Experience.  He strives to give exceptional service to all his customers and is proud to represent the brand in a positive way.

Prosper, TX, Letter Carrier Aaron Parman (right) received his Military Appreciation Certificate from Postmaster Jim Spradley (left).

Prosper, TX, Letter Carrier Christopher Hopkins (right) received his Military Appreciation Certificate from Postmaster Jim Spradley (left).

Dallas, TX, Northwest Station Jacquala Wilson (right) received her third Gold Star Award from Manager, Customer Services Gail Aycock (left) for a perfect transaction on a Retail Customer Experience.  Her goal is to represent the brand positively and educate her customers on our products and services. 

Richardson, TX, Promenade Station Retail Associate Phyllis Andrews received a Gold Star Award for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 27 years and her focus is on customer service.  Andrews commented, “I believe in educating the customers on the new products and services that we have.”

North Texas Processing & Distribution (P&DC) Mail Handlers Jacquet Triggs (left) Tony Meyering (right) received a Challenge Coin and a Letter of Appreciation for their military service during Military Appreciation Month.

North Texas P&DC Mail Handlers Fayad Ali (left) and Dazerick M. Parham received a Challenge Coin and a Letter of Appreciation for their military service during Military Appreciation Month.

 

 

Dallas, TX, Business Mail Entry Unit Bulk Mail Technicians Roberto Amaro (second left) and Morris Hervey (second right) received an Engagement Most Valuable Player Certificate, lanyard and pin from Manager, Business Mail Entry (BME) Chris Banks (far right) and Supervisor, BME Beena J. George (far left) for their outstanding job performance during Quarter III, 2018.

Prosper, TX, Retail Associate Brittany Martin (right) received her third Gold Star Award from Postmaster Jim Spradley (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for four years and enjoys the people that she works with.  Martin strives to give the best service to her customers as she can and comes from a postal family.  Her mom is a Clerk at the Anna Post Office.

Dallas, TX, Bent Tree Station Retail Associate Gregg Dietz (left) received a Gold Star Award from Supervisor, Customer Services Melba Lopez (right) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 23 years and said the best thing about his job is helping people.  Dietz remarked, “I’m here to serve the Lord.  He gives me the strength to do a good job.”

Dallas, TX, DFW Finance Station Retail Associate Geneva Bishop received her fifth Gold Star Award for a perfect transaction on a Retail Customer Experience.  She takes pride in representing the postal brand.  Her coworkers commented, “Geneva does a great job every day and always gives extraordinary service with a smile.”

A message from the Acting District Manager Scott Hooper…

Delivering the Perfect Package

Scanning technology has become an important part of just about every industry - from retailers to delivery companies, including the Postal Service. There was a time when we did very little scanning, but it has since become a vital and inherent part of our everyday business.

In just a few years, we’ve increased visibility on all mail and packages moving through our network. This has created new business and added customer value. Our customers expect predictable and reliable service.

One of the main reasons our customers call their local Post Office and care center is to ask, “Where is my package?” That is why the Perfect Package Experience was created to determine customer satisfaction and provide insight into our efforts. This customer experience measurement includes:

·         Delivery by the Expected Date - Based on Service Delivery Calculator Date Provided to Customers

·         Delivery at the Right Location

·         Delivery with the Right Visibility - This Requires: An Arrival At Unit Scan, Out For Delivery Scan, and an acceptable Stop-the-Clock scan (Delivered, Tendered to Agent, Available for Pickup)

·         Delivery without a Customer Inquiry

If these four factors are achieved, this means that we have made our service goal in delivering the Perfect Package Experience, and we know that service is foundational and key to growth. Each of these steps has significant impacts on the success of the Postal Service. Our customers deserve it, and our future depends on it.

Thank you for continuing to drive service improvement. We are all committed to providing the best possible service to our customers. We take pride in the jobs we do. And our jobs include accurate, timely delivery of the mail. First time. On time. Every time.

 

Greenville, TX, Supervisor, Customer Services Rowdina Gray (left) received her 25-year Service Award from Postmaster John S. Lindsey (right).

Lewisville, TX, Main Post Office Letter Carrier Vito Pierce (right) received his 25-year Service Award from Postmaster Thomas Alonzo (left).

The Nacogdoches and Timpson Post Offices volunteered at the Texas Blueberry Festival held on June 9, 2018, as part of the litter control committee.  The residents were thrilled to see the Postal Service out in the community helping clean the environment.  The employees in attendance are pictured (left to right) Timpson Rural Carrier Rene Christopher; Nacogdoches Postmaster George Youngblood; Nacogdoches Rural Carrier Brandi Kerr; and Timpson Rural Carrier Vickie Rhea.

Waxahachie, TX, Retail Associate Rachel Jackson (right) received her third Gold Star Award from Supervisor, Customer Services Lawrence Brown (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 21 years and enjoys interacting with her customers and co-workers.  Jackson remarked, “I think we make a great team.”

Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi received her 32nd Gold Star Award for a perfect transaction on a Retail Customer Experience.

The Lewisville Main Post Office held a passport fair on June 9, 2018.  They processed 44 passports and generated $3,030 in total revenue.

Lewisville, TX, Main Post Office Retail Associate Lead Retail Associate Kimberly Hill (right) verified a customer’s passport application.

Lewisville, TX, Main Post Office Retail Associate Bretonika Mangum (left) processed a customer’s passport application.

Lewisville, TX, Main Post Office Retail Associate Hyun Song (behind counter) assisted customers with their passport applications.

Lewisville, TX, Postmaster Thomas Alonzo (center, in the pink shirt) extended the passport fair hours in order to accommodate all the high demand of people who wanted to get or renew their passports.

Lewisville, TX, Main Post Office (left to right) Secretary Carrie Grier; Lead Retail Associate Kimberly Hill; Bulk Mail Technician David Horikami; Retail Associates Bretonika Mangum and Hyun Song celebrated a successful passport fair.

 

 

 

Sherman, TX, Maintenance Mechanic Silas Huse (right) received his 25-year Service Award from Postmaster Steve Fuhr (left).

Allen, TX, Letter carrier Cindy J. Connor (left) received her 30-year Service Award from Postmaster Debbie Hendrix (right).

Dallas, TX, Vickery Station Retail Associate Sophia Joseph (right) received her first Gold Star Award from Manager, Customer Services Vangie Dyees (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 31 years and enjoys helping the customers.  Joseph strives to give exceptional service and assist others.  She commented, “The Post Office is the best place to work.  I raised two boys and the Postal Service help me put them through college.  I am grateful for a stable job and God’s grace.”

Seagoville, TX, Retail Associate Derrick Butler (right) received his first Gold Star Award from Postmaster Louiza Missi (left) for a perfect transaction on a Retail Customer Experience.  He enjoys the interaction with his customers and co-workers.  Butler is a U.S. Navy veteran of 21 years.  He remarked, “I have a beautiful wife and two kids.  We have been happily married for 17 years.”

Seagoville, TX, Retail Associate Darron Young (right) received his sixth Gold Star Award from Postmaster Louiza Missi (left) for a perfect transaction on a Retail Customer Experience.  He takes pride in serving the community and has been happily married for over 30 years.

 

Dallas, TX, University Station Letter Carrier Roderick Demus received a customer compliment.

 

Good afternoon,

 

I am a tenant/resident at the Village Corners East Properties in Dallas, Texas.  I’m calling to pay a huge compliment to my Letter Carrier Roderick Demus.  He has always been very reliable, makes sure that we get our packages delivered correctly and always puts the correct mail in the correct box. Demus is an outstanding employee and deserves nothing but the highest recognition.  Please let him know that we value his service and appreciate the job that he does on a daily basis.

 

Thank you,

 

Happy Customer

Garland, TX, South Station Retail Associate Silvia Sardon (left) received her fifth Gold Star Award from Supervisor, Customer Services Avery Garland (right) for a perfect transaction on a Retail Customer Experience.  She tries to do her best to please her customers and represent the postal brand.

Corsicana, TX, Retail Associate Thomas Raley (right) received his fourth Gold Star Award from Postmaster Arthur Martinez (left) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for over 33 years and strives to give exceptional customer service by taking good care of customers.  Raley has held several positions in different areas throughout his postal career.  He commented, “I feel like we are the support team as clerks for our carriers throughout the country.  We need to work closely together to keep the Postal Service flying high.  Teamwork is the key.” 

Mabank, TX, Retail Associate Patricia Fore (left) received a backpack cooler and “You’ve Been Caught” Safety Award from Postmaster Janet Campbell (right) for keeping the work room floor free of trash and debris.

Mabank, TX, Letter Carrier and Safety Ambassador Gilbert Mitchell (left) received a backpack cooler and “You’ve Been Caught” Safety Award from Postmaster Janet Campbell (right) for keeping up with all the safety tasks.

 

Mabank, TX, Retail Associate Patricia Fore (center) received her fifth Gold Star Award from Postmaster Janet Campbell (left) and Eustace Postmaster Robert Quillen (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 18 years and said the best thing about her job is the people that she works with.  Fore has been married for 41 years and celebrated her anniversary in June.  Campbell remarked, “She is very good at her job and we appreciate her dedication and passion to our customers.”

 

Mesquite, TX, Carrier Annex Station Letter Carrier Kevin P. Sowards (left) received his 30-year Service Award from Supervisor, Customer Services Jason House (right).

Gilmer, TX, Retail Associate Doretha Young (right) received her fifth Gold Star Award from Postmaster Dale Silvertooth (left) for a perfect transaction on a Retail Customer Experience.

 

Dallas District Acting Manager, Delivery and Customer Services Kevin Black received a Challenge Coin and a Letter of Appreciation for his military service during Military Appreciation Month.

Dallas, TX, Computerized Forwarding System Markup Clerk Tracy Burris (right) received a Challenge Coin and a Letter of Appreciation from Manager, Mail Computerized Forwarding Operations Barrett Taylor (left) in recognition of Military Appreciation Month.

Mckinney, TX, Postmaster Clarence Henderson (far right) presented veterans at the Main Post Office a Challenge Coin and a Letter of Appreciation in recognition of Military Appreciation Month.

 

 

 

Dallas District Complaints and Inquiry Clerk Yih-lin Hsieh (right, holding certificate) received her 25-year Service Award from Marketing Manager Kelley Davis (left, holding certificate).

The Coppell Post Office held a passport fair on May 26, 2018.  They processed 84 passports and generated $3,585 in total revenue.  Not pictured below is Sarita Tiwari, who was a big help in assisting customers and helping the passport fair run smoothly.

Coppell, TX, Retail Associate Abraham Lukose (sitting behind desk) and Postmaster Ramona Rogers (far right) helped customers process their passport applications.

Coppell, TX, Retail Associates Norbert Vetus (left, sitting behind desk) and Hein Le (right, sitting behind desk) assisted customers with their passport applications

 

Dallas, TX, Lake Highlands Station Retail Associate LaShonda Ball received a poem entitled, Million Dollar Smile from a happy customer for helping him mail out his packages.  He said she was very helpful and made his day. The customer also said he felt like his package would make it to its destination because Ball showed she knew her job and was very helpful.