Dallas Proud

Irving, TX, Central Station Retail Associate Rashida Hernandez (right) received a Gold Star Award from A/Manager Customer Services Denean Pankins (left) for a perfect score on a Retail Customer Experience.  Hernandez is a team player and a people person who enjoys the friendly interaction with the great customers of this Post Office.  She commented, “We have a good team here who work well together to serve our customers in a timely fashion.”  Hernandez comes from a big family which she credits with her abilities to interact with many different types of people and personalities. 

Irving, TX, Las Colinas Station Retail Associate Horace Williams displayed his third and fourth Gold Star Awards for perfect transactions on Retail Customer Experiences.  He has worked for the Postal Service for 31 years and is a U.S. Air Force Veteran.  Williams takes pleasure in educating his customers on Postal Products.  He remarked, “My wife Jo-Anne works in the Passports department at the Irving Main Station and I’m proud of her exceptional work.”