Monday, March 27, 2017

Saint Patrick's Day Photos

Dallas District, TX, Operations Programs Specialist Adam Hamner (right) and Complaints and Inquiry Clerk Delinda Pena celebrated Saint Patrick’s Day.
Dallas District, TX, Occupational Health Nurse Fenela Mazur (left) and Operations Programs Specialist Adam Hamner (right) celebrated Saint Patrick’s Day.
Dallas District, TX, Health and Resource Management Specialist Ella Rogers (left) and Operations Programs Specialist Adam Hamner (right) celebrated Saint Patrick’s Day.
 
 
 


Customers in the Dallas District took advantage of recent passport events held at the Dallas Main Post Office (MPO).   Dallas MPO hosted a Passport Fair on Saturday, March 18, 2017 and extended hours for the week of March 12-17, leading up to the fair.  They also took applications on Sunday, March 19, 2017.  During these events they processed 351 passport applications and 268 passport photos, and processed 468 copies, generating approximately $12,912 in revenue.  The Passport Fair was a huge success and there will be additional fairs scheduled in the near future due to demand.
Dallas District A/Retail Specialist Delinda Pena (standing left) assisted with ensuring everyone that arrived was checked in for their appointment, had all pertinent documentation and answered any questions for the applicants.
Dallas Main Post Office Retail Associate Deborah Wilkerson (right) assisted with verifying passport applications.
Dallas Main Post Office Retail Associate Rhonda Pinkard (behind the desk) assisted applicants with completing their passport applications.
Dallas Main Post Office Retail Associate Sandra Biggins-Henderson (seated) verified passport information with an applicant.
Dallas Main Post Office Supervisor, Customer Services Nadra McCain (right) took a passport photo of a young applicant.
 
 
 
 
 
Paris, TX, Retail Associate Dwanniqua Gunn received her second Gold Star Award for a perfect score on a Retail Customer Experience.  Postmaster Tracey Loyd remarked, “Ms. Gunn provides excellent customer service to all our customers.”

Gold Star Awards: Maybank, Kaufman & Seagoville

Mabank, TX, Retail Associate Patricia Fore (center) received her second Gold Star Award from A/Manager Post Office Operations (MPOO) Anthony Young (right) and Office In Charge William White (left).  Fore began her postal career in 2000 as a Rural Carrier Assistant.  She enjoys giving great customer service and selling postal products and services.  Fore is celebrating 40 years of marriage this June and has two kids and four grandkids.
Kaufman, TX, Retail Associate Bridgitte Carr-Nash (center) received a Gold Star Award from A/MPOO Anthony Young (left) and Postmaster LaTosha Dora (right) for a perfect score on a Retail Customer Experience.  Bridgitte always provides the same level of outstanding customer service and she remarked, “I could do it with my eyes closed.”
Kaufman, TX, Retail Associate Llisa Lark (center) received her first Gold Star Award from A/MPOO Anthony Young (left) and Postmaster LaTosha Dora (right) for a perfect score on a Retail Customer Experience.  She commented, “I love everything about my job.  My co-workers are nice and amazing, especially Bridgitte Carr-Nash.  I’m part of a great team and have good friends.”
Seagoville, TX, Retail Associate Darron Young (center) received his third Gold Star Award from A/MPOO Anthony Young (left) and Postmaster Louiza Missi (right) for a perfect score on a Retail Customer Experience.  Young began his postal career 37 years ago.  He was a Distribution Clerk for 30 years and has spent the last seven years as a Retail Associate.  Young likes making a difference at his job and appreciates our customers.  He commented, “It’s an interesting job.  I never knew all the services that the Post Office provided.  The postal service has provided for my family.  I have been happily married for 30 years and have four kids.”
 
 
 

Dallas District Consumer Affairs Representative Rose Ranck received a letter of accommodation for providing outstanding customer service.  She commented, “I couldn’t have done this without the help of Oklahoma Complaints and Inquiry Clerk Jerry B. Wade and Houston Complaints and Inquiry Clerk Brenda A. Boney.
 
Dear Ms. Wallace,
 
I just wanted to say how much Rose helped me with my case.  She was friendly, attentive, and so very patient with me and the local USPS office.  She went out of her way to stay on my case and keep me informed from beginning to end.  I always felt like things were going to be taken care of because Rose was on the case.  Thanks again for being really great at your job.
 
Sincerely,
 
A happy USPS customer

The Dallas District held a goodbye/promotion celebration lunch for Human Resources Specialist Wylita Hooks (center). She is pictured with Manager, Human Resources Denise Cameron (right) and her son Complaints and Inquiry Clerk Karl Hooks II (left).  Hooks has been promoted to Human Resources Analyst for the Southern Area.

Duncanville, TX, Retail Associate Mia White (left) received her first Gold Star Award from Postmaster Stacy Taplin (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Post Office for two years and enjoys interacting with her customers and co-workers.  White commented, “I love helping people & everyone that I work with.”    

Sulphur Springs, Rural Carrier Assistant Mary Humphrey alerted a mom and her daughter that their house was on fire.  They were unaware of the fire.  Thanks to the quick thinking and action of the Carrier, both residents were able to get out of the house safely.
Fort Worth, TX, Postal Inspector Amanda McMurrey (right) was at Dallas Main Post Office on March 10, 2017 for National Consumer Protection Week.  National Consumer Protection Week helps consumers by providing information, materials, and services to improve their ability to protect themselves from fraud.  The Inspection Service was focusing more on seniors this year because everyone has a senior they care about and wants to ensure they’re not being preyed upon or scammed.  Inspector McMurrey stated, “Don’t fall for it, it could happen to you or someone you love.”

Monday, March 20, 2017

Dallas, TX, Juanita Craft Station Letter Carrier Reginald Abney received a customer compliment for being accurate, professional, consistent and friendly from a customer on his route.

Lewisville, TX, Old Town Station Retail Associate Sujin Park received her fourth Gold Star Award for a perfect score on a Retail Customer Experience.  She enjoys assisting customers with their shipping needs while trying to make a profit for the Post Office.  A customer commented, “The ladies that work here are very good.  They are very patient with the people.”

Flower Mound, TX, Retail Associate Joseph Puthenparambil (right) received his second Gold Star Award from Postmaster Thomas Alonzo (left) for a perfect score on a Retail Customer Experience.  He likes serving customers while selling our products.  Puthenparambil commented, “It’s wonderful working at the Flower Mound branch.  I have great colleagues and bosses.”
 

Garland, TX, Main Post Office Retail Associate John “Jack” Curtis received a customer compliment for going above and beyond in assisting Garland city employees.

March 7,2017
United States Post Office
1000 West Walnut Street
Garland, TX, 75040

To the Staff at the Downtown Post Office,

Thank you so much for having your staff process our mass mail-out at the end of your business day on Thursday, March 2, 2017.  We try to be good stewards of our citizen's resources and were trying to avoid penalties from the IRS.  Your staff helped us meet this important deadline by allowing a last minute purchase of stamps when you were trying to close out your registers for the day.  Although you normally have your trucks leave at 5:15pm, your staff stayed 30minutes later to make sure that we got everything processed and postmarked on the date we needed.

We could not have met their deadline without your staff going above and beyond to help our city employees.

Thank you so much,

City Manager
Tyler, TX, held a Dorothy Height Stamp Unveiling at the Rose Garden Center. Pictured (left to right) are; A/Supervisor Customer Services Rozlyn Irwin, A/Supervisor, Customer Services Michael Bolden, South Annex Manager, Customer Services Domenica Loera, Postmaster Falonda Woods, Manager, Post Office Operations Dan Carleen, Supervisor, Customer Services Janna Wright, Supervisor, Customer Services Pam Moore and Azalea A/Manager, Customer Services Robert Stewart.

Mineola, TX, Retail Associates Rod Taylor (second left) and Mark White (far right) received Gold Star Awards from Postmaster Mark Page (far left) and Supervisor, Customer Services Carlist Brinkley (second right) for perfect scores on Retail Customer Experiences.

A message from the District Manager...Tim Costello

A great many things happen in March. We celebrate St. Patrick’s Day, spend a lot of time with our March Madness favorites and welcome in Spring.  We also recognize March as Women’s History Month.  In celebration of Women’s History Month, I’d like to introduce you to some women who are members of the Dallas District leadership team who play vital roles in each of their functional areas.  I’ve asked each of them to share with you some of their background, what their current positions entail and provide some leadership advice.
Dallas Postmaster—Yulonda Love
In my role as Dallas Postmaster, I along with my team of 1,877 employees provide service at 27 stations and branches in one of the largest cities in Texas.  I began my postal career in 1988, as a Letter Carrier in Van Nuys, CA.  In 1992, I became Supervisor, Mails and Delivery at the San Fernando, CA, Post Office, later serving as Supervisor, Customer Services in the same office.  My managerial career continued in Dallas, TX, where I served as Supervisor, Customer Services and later as Manager, Customer Services.  In 2002, I was selected Manager, Customer Service Operations for the Dallas Post Office.  I have served as Postmaster of Mesquite and Arlington, TX.  In addition, I gained additional experience by taking on detail assignments, including Manager, Post Office Operations for the Dallas District and Southern Area Manager, Delivery Programs Support.  I also completed Officer in Charge assignments in New Orleans, LA; Fort Worth, San Antonio and Dallas, TX. I have completed several USPS leadership developmental programs and am Postal Co-chair of the award winning Greater Dallas PCC who won the National PCC of the Year Award in 2015.
 
I have been married to Vanek for 18 years.  My hobbies include singing in my church choir, exercising and reading. I am a member of the Potter’s House with a congregation of over 20,000 and play a vital role in the church’s outreach ministry program.
 
In my opinion, the most important characteristic for a person in leadership to possess is integrity.  If you conduct your affairs, both personal and professional with integrity, you can never go wrong.
Human Resources—Denise Cameron
Since January 21, 2017, I have been the Manager, Human Resources for the Dallas District.  I am responsible for coordinating the full range of human resources support to Customer Service and Mail Processing functions.  I oversee the work of Labor Relations, Safety, Learning, Development and Diversity, Health and Resource Management, Local Services, and the District Complement Coordinator, plus Equal Employment Opportunity and the Employee Assistance Program.
 
I began my postal career in 1979, as a MPLSM Clerk in the former North Suburban Division (previously Northern Illinois District).  I served as Program Manager, Human Capital Enterprise (HQs-HRSS) and have held numerous Human Resources managerial positions throughout my career.  I have completed detail assignments as the Plant Manager in the Fort Myers, FL, P&DF; Montgomery, AL, P&DC and Shreveport, LA, P&DC.  During these plant manager assignments, I was able to improve the Union/Management working relationship in the plants in which I served. 
 
My formal education includes Master’s Degrees in Business Administration from Fontbonne University, and Project Management and Human Resources Management from the Keller Graduate School of Management, and a Bachelor’s Degree in Education from the University of Michigan.  I have completed several USPS leadership development programs and am also a Lean Six Sigma certified Green Belt. 
 
Keep your life balanced.  I manage work/life by prioritizing/organizing my personal life and work day daily.  At work, I address the hot items immediately and then I focus on projects/processes that we have currently implemented.  Then I work on emails to ensure we are addressing any issues that may have arisen throughout the day.  At home, I’m a volunteer coach for youth basketball and sometimes volleyball.  I believe in taking time for me and enjoy watching moving and sporting events.  I believe in keeping “my” house in order so that I am organized at home as well.
Manager, In Plant Support--Kristina Montet
My career started as a Flat Sorter Machine Clerk at the Fort Worth, TX, Processing and Distribution Center in February, 1995. In 1997, I completed the Associate Supervisor Program (ASP) in the Rio Grande District.  I have been an Operations Support Specialist and a Postmaster.  In addition, I have completed detail assignments in Human Resources, Operations, and In Plant Support. I have also held the position of Manager, In Plant Support for the Fort Worth District.  I hold a Bachelor of Arts degree in Criminal Justice, have completed the Postal Service’s Managerial Leadership Program and am a Lean Six Sigma certified Green Belt.
 
My advice for someone getting into a senior leadership position would be commitment. Make sure you set short and long term targets and do not be satisfied until you meet or exceed those targets.
Manager, Finance--Simi George
With over 20 years of service, I began my postal career as a Flat Sorter Clerk in Fort Worth, TX.  I have been in various management roles since 1998. In 2010, I was selected as the Manager, Delivery Programs for the Dallas District and in 2014; I completed a detail assignment as Manager, Finance in the Dallas District. The following year, I was promoted to the Dallas District Manager, Finance position where I am currently serving.  I hold a Bachelor’s degree in Business Administration and am a graduate of the U.S. Postal Service Managerial Leadership Program.  I am also a certified Lean Six Sigma Green Belt.
 
Find a mentor.  The person who inspired me most, is my first postal supervisor named James C. Bell. I applied to and was accepted into the Associate Supervisor Program exactly one year after joining the Postal Service, because I wanted to be a supervisor like James C. Bell. Since then, I have had various mentors in my postal career while serving in different Postal managerial roles. My current mentor is Timothy R. Costello. Under the leadership of Mr. Costello, I am working on improving my communication and team building skills.  
Manager, Post Office Operations--Brandi Smith
As the Manager, Post Office Operations (5) I am responsible for the level 21 and below Associate Offices in SCF 751 & 758.  I have served the Postal Service in the great state of Texas for twenty years.  Currently I am detailed as the Marketing Manager in the Dallas District.
 
In 1997, I began my career as a part-time Clerk in Elkhart then transferred to Teague as a Letter Carrier.  I was promoted to my first Postmaster position in the Streetman, TX, Post Office in 2003.  I also served as Postmaster in Groesbeck, Daingerfield, Big Sandy and Marshall, TX. And I completed Officer In Charge assignments at Teague, Mexia and Carthage, TX, Post Offices.  I have completed the Management Essentials for Field Leadership, Managerial Leadership Program and am currently participating in the Executive and Administrative Leadership Development Program.
I hold an Associate of Science degree in Accounting from Navarro College and, while working at the Postal Service, earned a Bachelor of Business Management degree from LeTourneau University.
My husband of twenty-three years, Wesley, and I have two sons; Cordelle and Cantrelle.  In my leisure time I enjoy spending time with my family and touring the country on a motorcycle with my husband. 
Manager, Post Office Operations--CJ Tabbot
My postal career began as a Letter Sorting Machine Clerk in 1986, at the Miami, FL, P&DC.  Four years later, I was promoted to Supervisor, Mail Processing at the Miami P&DC.  In 1992, I became a Supervisor, Transportation and a couple of years later became a Supervisor, Customer Services.  Later that year I joined the Jacksonville, FL, team.  While in Jacksonville, I was promoted to Manager, Customer Services in offices with increasing responsibility. 
 
Details I have completed throughout my career include; Formal A Representative; Postmaster, Savannah, GA; Manager, Customer Service Operations Jacksonville, FL and Manager, Customer Service Operations, New Orleans, LA.  I recently returned from heading the Emergency Operations Center (EOC) in Baton Rouge, LA.  I earned an Associate of Arts degree from Miami Dade College.  I am a Florida native and lived briefly in Plano, Texas.  I have a wonderful family - husband James and light of my life 22-year old son Marc.  My husband is awesome; we are celebrating our tenth wedding anniversary this month. 
 
Work with passion.  I wanted to be a marine biologist as a child.  Well, I obviously went in a total different direction.  I am a child of the ocean and spend any extra time I have in it, on it or by it.  My passion is common in both my work and personal life.  I believe balance is essential for success.  There are similarities.  Work is like the ocean, some days are calm.  Some days are rough. You never know exactly what you will encounter when you dive in.  You respect the vastness and consistency.  The ocean may change colors but the ocean does not change.  Working as the MPOO is very much the same.  As with any endeavor, you take it on with passion, and respect.  You navigate your career with integrity and honesty and your path will be filled with success and fulfillment.  I love my life and love my job.
 
As you can see, every one of these women took a different path to reach their respective goal.  I attribute the strength of our team, to the diverse backgrounds that each of these team members brings to their leadership role.  Take note that every job held, every detail assignment completed, every class taken, helped prepare these employees for the positions of responsibility they hold today.  So as you do your job, learn as much as you can, not only about the job you’re doing, but about the jobs of others in the office in which you work.  Take advantage of every opportunity to learn and next March, we might be reading about you.  
 
 
 
 
 
 

 

Monday, March 13, 2017

Plano, TX, Main Post Office Retail Associate Samara Diaz (center) received her first Gold Star Award from Postmaster Todd Smith (right) and Supervisor, Customer Services Melissa Huffman (left) for a perfect transaction on a Retail Customer Experience.  She started her postal career in 2013 as a Postal Support Employee located in Puerto Rico.  Diaz enjoys helping her customers by saving them money and assisting them with their shipping needs.  She commented, “I’m grateful to my family for all their support and my great co-workers that I have around me.”

Grand Prairie, TX, Westchester Station Retail Associate April Johnson (right) received her second Gold Star Award from Supervisor, Customer Services Javier Ybarra (left) for a perfect transaction on a Retail Customer Experience.  Johnson strives to give great service to all her customers and credits her co-workers for being an excellent team.
Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (right) received her 26th Gold Star Award from Supervisor, Customer Services Tammy Mccutcheon (left) for another perfect transaction on a Retail Customer Experience.  Legaspi continues to set the bar on how to consistently give outstanding customer service to every customer.
 

Lake Dallas received 40 straight 100%’s on Retail Customer Experiences! They rank #5 in the Nation with their Consecutive 100% streak.

Lake Dallas, TX, Retail Associates Helen Heer (third from left), Mark Darnell (fourth from left, behind), Patricia Guerrero (fourth from right) and Larry Healy (third from right, behind) were presented USPS banks made from old Post Office boxes, Framed Postal Art and a free BBQ lunch from District Manager Tim Costello (far right), Retail Manager Kelley Davis (second right), Manager, Post Office Operations Randall Joines (far left) and Postmaster Johny Wilson (second left) for scoring 40 consecutive 100%’s on Retail Customer Experiences.  They have been providing outstanding customer service on a consistent basis for over four years.
Marshall, TX, Retail Associate Pam Whatley (right) received a Gold Star Award from Supervisor, Customer Services Brad Vestal (left) for a perfect transaction on a Retail Customer Experience.  This was Marshall’s sixth Gold Star Award in a row.

Dallas Main Post Office Mailing Requirements Clerk Alice Lynch (right) received her 35-year Service Award from District Manager Tim Costello (left).
Dallas District Manager, Safety Greg Seals (right) received his 30-year Service Award from District Manager Tim Costello (left).
Dallas District Operations Programs Specialist Diane Flowers (left) received her 30-year Service Award from District Manager Tim Costello (right).
Dallas District Address Management Systems Technician Daisy C. Chen (left) received a Service Award from District Manager Tim Costello (right) for accumulating over 1,771 hours of sick leave.
 
 
 

Greenville, TX, Rolling Hills Finance Post Office Retail Associate Monte Clinton (left) received a Gold Star Award from Officer In Charge (OIC) Paul Drain (right) for a perfect transaction on a Retail Customer Experience.  He enjoys communicating and dealing with people.  Clinton’s motto is to treat people how he would want to be treated.  He is U.S. Air Force Veteran of 12 years.  Clinton remarked, “I have been serving this country my whole life.  We have a great team who all work well together.”  Postmaster Drain commented, “He is an outstanding employee.”
Greenville, TX, Main Post Office Retail Associate Shelia Simmons (right) received her second Gold Star Award from OIC Paul Drain for a perfect transaction on a Retail Customer Experience.  She is very grateful to have this job.  Her co-workers are great, she gets good benefits and it’s a company that she can stay and grow with.  Simmons likes that there is always something different and interesting each day.  You never know what the day will bring.  She credits her mom who carried mail for 34 years and is retired for her start at the Post Office and her work ethic.  Simmons stated, “I learn from my co-workers every day.  The knowledge that I gain from them helps me to do my job better.”  Postmaster Drain commented, “She is an outstanding employee.”
 

Customer Compliment

I would like to give a shout out to Alice Lynch – USPS Mailing Requirements Clerk Dallas Main Post Office for being such a great help to me during the 5 years I’ve been with Pitney Bowes.  She helped me with two major projects in the past two to three months and is a huge guru for all things non-profit.  She is great asset to your Dallas team!  I just thought everyone needs to hear some good news for a change! Please pass on my appreciation to Alice and all in Dallas Mailing Requirements Clerks!

Monday, March 6, 2017

Dallas, TX, Farmers Branch Station Supervisor, Customer Services Sheleta Wright (left) received a promotion to Network Operations Analyst of the Southern Area.  Manager, Customer Services Vanya Johnson (right) remarked, “I just wanted to say thank you.  Wright will be missed for providing excellent service to both customers and employees at Farmers Branch.”
Kilgore, TX, Retail Associate Julie Reed (right) received a Gold Star Award from Postmaster Joe McQuiston (left) for a perfect transaction on a Retail Customer Experience.  McQuiston commented, “Julie is a very dedicated employee who strives for perfection every time.”
Carthage, TX, Retail Associate Michelle Sturrock received a Gold Star Award for a perfect transaction on a Retail Customer Experience.

Garland, TX, Main Post Office Robert “Bob” Easley (left) received his fifth Gold Star award from A/Manager Customer Services Avery Garland (right) for a perfect transaction on a Retail Customer Experience.
Garland, TX, South Station Retail Associate Silvia Sardon (left) received a Gold Star Award from Supervisor, Customer Services Florice Diggs (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 26 years and this is her third Gold Star Award earned at this station.  Sardon enjoys seeing happy customers.  She is proud to give her best to every customer that comes in and she does it with a smile.  Sardon credits her old Supervisor in California, Allene Rachuy for mentoring her and emphasizing customer service as a top priority.
 

Dallas Processing & Distribution Center Bulk Mail Technician Fernando Carrillo (center) received his 40-year Service Award from Manager, Business Mail Entry Chris Banks (left) and Supervisor, Business Mail Entry Andrea Marshall (right).  He started his Postal Career as a Distribution Clerk Machine Trainee and held positions of Distribution Clerk and Distribution Clerk Machine MPLSM.  Carrillo is a U.S. Marine Veteran.  He commented, “I had planned on working for five years but I stayed for 40.  It’s a great job.”