On Wednesday February 7, 2018 while Center, TX, Letter Carrier Toni Crowley was delivering her route, she noticed that a customer had not picked up his mail for several days who never let it accumulate.   Worried that something may be wrong, Crowley called the office and had her Supervisor call the sheriff’s office to see if they would do a welfare check.  Upon arrival at the residence the Sheriff’s Deputy found that the Customer had experienced a stroke and had been incapacitated for nearly twenty four hours. Emergency Medical Services were called and the customer was transported to the local hospital where he is now recovering.  The family of the customer called the office to thank Crowley for caring for their family member and stated had she not been concerned about him the outcome would have been fatal.

The first grade students from Lamp Lighter School took a field trip to the Dallas, TX, Downtown Station on February 8, 2018.  Manager, Customer Services Sheila Roy (red shirt, facing the camera) explained how letters are sorted and put into the Post Office boxes.  The following pictures are from this event.

Dallas Downtown Station Supervisor, Customer Services Shirlonda Gillespie (far right) explained how the mail and packages are sorted each day.

Letter Carrier George Jackson (center, standing) explained what a typical day as a Carrier was like for him and encouraged the children to get to know their Mail Carrier.

Distribution Clerk Reggie Brown (center, holding packages) explained to the children how packages are sorted each day.

Letter Carrier PK Smith explained his duties and what a typical day was like for him delivering mail.

 

Retail Associate Dee Williams (center, blue shirt) told the children about how she assists customers with their shipping needs and the types of goods and services that the Post Office provides.

 

Addison, TX, Lead Retail Associate Denise Davis (left) received her Official Retirement Certificate from Postmaster Alicia Soliz (right).  She has 44 years of service with the Post Office and a wealth of knowledge.  Davis had many friends and customers who have nothing but great things to say about her.  Soliz remarked, “Denise Davis was an excellent employee.  I would consistently receive customer compliments for her.  She would receive gifts of appreciation from our passport customers because of her extra mile service she provided to them.  Davis will be missed.”

A retirement party was given to Denise Davis on February 2, 2018. It was her last day.

Addison, TX, Retail Associates Julian Molina (sitting in chair), (back row left to right) two retired Retail Associates, current Retail Associates Rita Kuruvilla and Moni Varkey congratulated and wished Denise well in her retirement.

A grateful customer (right) gave Denise Davis (left) flowers on her last day at the Post Office.

Addison, TX, Lead Retail Associate Denise Davis (back row, left), Retail Associate Diep Ngo (back row, right) and two previously retired Addison Retail Associates (front row) posed for a picture while enjoying some delicious food at the retirement party. 

 

 

 

Grand Prairie, TX, Main Post Office Bulk Mail Technician Gilbert Lopez (left) was presented a Certificate of Appreciation by Postmaster Anthony Willis (right) for the excellent customer service he provides when he is assisting at the window operation, Business Mail Entry Unit and with his co-workers.  Lopez brings a joyful customer experience when he is serving our internal and external customers.

Dallas, TX, Main Post Office Retail Associate Deleon Moore (left) received her first Gold Star Award from Supervisor, Customer Services Nadra McCain (right) for a perfect transaction on a Retail Customer Experience.

Irving, TX, Las Colinas Finance Station Retail Associate Horace Williams (left) received his eighth Gold Star Award from Supervisor, Customer Services Twidrika Morris (right) for a perfect transaction on a Retail Customer Experience.  This is the second Gold Star in a row for Williams.  He has been giving outstanding customer service to his customers for over 32 years.

Dallas District Acting Business Development Specialist Ron Williams was ranked 12^th in the nation as a Business Development Specialist Top Seller in Quarter I.  Acting Marketing Manager Arlene Sanchez remarked, “Thank you Ron, for putting your awesome sales skills to work!”