Tyler, TX, Southeast Crossing Station Retail Associate Marcus Cooks (above) was selected as the Texas District 1 week 29 winner of the “Say my Name” Point of Sale (POS) survey contest. Texas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Sulphur Springs, TX, Rural Carrier Dena Snider (above) had her name drawn to receive a gift card for submitting a lead though the Rural Reach program.

Dallas, TX, Lake Highlands Station City Carrier Lula Green (above) recently helped a company that provides work share services to ship customer’s products. She used Customer Connect to submit the contact information to Dallas Business Development Specialist Jenny Yoo and Field Sales Representative Tarina Johnson. The customer was looking for a cost-effective way to ship packages. After their discussions, the customers decided to use USPS. Thanks to Green’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help her customer and get them into the right hands. This sale will generate more than $171,089 of estimated annualized revenue for the Postal Service.

Huntington, TX, Postmaster David Shaw (above) recently helped two businesses in his city, a company that creates specialty food decorations such as wedding toppers and a national fishing lure company. The companies wanted cost saving shipping and expedient service. He used Business Connect to submit the contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Senior Field Sales Representative Kasey Ellis and contacted the customer. After their discussion, the customer decided to ship with USPS. Thanks to Shaw’s professionalism and generosity to his customers, he was able to recognize an opportunity to help a customer and get them into the right hands. This sale with generate more than $269,100 of estimated annualized revenue for the Postal Service.

Tyler, TX, Azalea Station City Carrier Keith Neault (above) recently helped a local automotive maintenance and repair facility. He used Customer Connect to submit the contact information to Business Development Specialist Jenny Yoo and Senior Field Sales Representative Kasey Ellis. The customer was looking for a cost-effective way to market their business. After their discussions, the customer decided to use Every Door Direct Mail (EDDM) with USPS. Thanks to Neault’s goodwill and appreciation for his customer, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale will generate more than $116,000 of estimated annualized revenue for the Postal Service.

Wylie, TX, Retail Associate David Pettit (above) recently helped a clothing boutique. He used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Senior Field Sales Representative Kasey Ellis. The customer was looking for a cost-effective way of shipping their products. Thanks to Pettit’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale generated more than $83,904 of estimated annualized revenue for USPS.

Waxahachie, TX, City Carrier Donovan Russell (above) recently helped a local barbecue seasoning company. He used Customer Connect to submit the contact information to Business Development Specialist Jenny Yoo and Senior Field Sales Representative Ron Williams. The customer was looking for a cost-effective way of shipping their new products. After their discussions, the customers decided to ship with USPS. Thanks to Russell’s goodwill and appreciation for his customer, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale will generate more than $110,000.00 of estimated annualized revenue for the Postal Service.

Tyler, TX, Main Post Office (MPO) Rural Carrier Topeka Ingram (above) recently helped a company who is a supplier of used auto parts. She used Rural Reach to submit the contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Senior Field Sales Representative Kasey Ellis and contacted the customer. The customer wanted cost saving shipping that does not affect product quality and the customer experience. After their discussions, the customer decided to use USPS. Thanks to Ingram’s ability to recognize an opportunity to help a customer and get them into the right hands, this sale with generate more than $66,030 of estimated annualized revenue for the Postal Service. She continues to engage customers on her route to identify new businesses and generate revenue.

Plano, TX, Wildcat Station Retail Associate Willie Jeter (above) recently helped an e-commerce company. They provide educational material for people interested in day trading. Jeter used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative Tarina Johnson. The customer was looking for a cost-effective way to ship their documents. After their discussions, the customers decided to use USPS. Thanks to Jeter’s goodwill and appreciation for his customer, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale will generate more than $75,175 of estimated annualized revenue for the Postal Service. Jeter continues to engage customers at his lobby to identify new businesses and generate revenue.

Dallas, TX, Preston Station Retail Associate Robert Hall (right) received his 35-year Service Award from Supervisor, Customer Services Amanda Smith (left).

Dallas, TX, Preston Station Letter Carrier Leslie McCullough (right) received her 35-year Service Award from Supervisor, Customer Services Amanda Smith (left).

Dallas, TX, Preston Station Letter Carrier Steven Palmer (left) received his 30-year Service Award from Supervisor, Customer Services Amanda Smith (left).

Dallas, TX, Preston Station Retail Associate Cecil Woode (right) was presented his first Gold Star Award from Supervisor, Customer Services Amanda Smith (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Tom Bean, TX, Retail Associate Chris Davis (left) and Postmaster Nat Maxson (right) received their 35-year Service Awards.

On May 28, 2021 the North Texas Processing & Distribution Center (P&DC) Social and Recreation Committee will have a Memorial Day raffle for the barbeque pits in the cafeteria.

A message from the District Manager Scott Hooper…

Filming in or Around Post Offices In today’s digital world, roughly 85% of Americans own a smartphone. This means almost everyone has a camera. It also means individuals can film postal employees and our postal facilities at the press of a button. In some cases, videos taken by these individuals are posted to social media and attributed to groups espousing First Amendment rights. These videos attempt to capture our employees in argumentative situations confronting photographers or videographers and often portray postal service employees negatively, damaging our brand. Here are guidelines to follow, if you see someone filming at a postal facility – either outside or the facility. Just remember the Three “R”s – Refrain, Report, and Resume – three simple steps. Refrain: Simply put, don’t take the bait. The goal of this group is to elicit a response from postal employees or managers, law enforcement, and others, in order to record video of confrontations and post them on social media sites. No one – Retail Clerks, Supervisors, Managers, or Postmasters – should approach these individuals. • Do not insist they stop filming or state that they are in violation of the law. • Do not ask their name or who they represent. • Do not demand they leave the premises. • Do not engage in a debate with them or answer any questions they may ask you. • Employees should avoid using their own personal smartphones to record any interactions. Report: Immediately report any individuals filming in or around a facility. Craft employees who observe this behavior should notify their Supervisor or Manager. Management employees should immediately call the Inspection Service hotline at 1-877-876-2455. Calls to local law enforcement (911) should only be made if the person is interfering with operations or if immediate safety or security concerns arise. Resume: All employees should resume their normal duties, ignoring any individuals filming in a lobby or outside a facility, and instead let law enforcement handle the situation. Law enforcement has the lead, so be sure to simply observe, report, and wait for help to arrive.

Lufkin, TX, Retail Associate Mike Maxey (above) was selected as the Dallas District Quarter 1 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Waxahachie, TX, Retail Associate Betty Osborne (above) displayed a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Grand Prairie, TX, Postmaster Roy Russell (above) received his 30-year Service Award.

Plano, TX, Coit Station Letter Carrier Gary Brewer (left) received his 35-year Service Award from Manager, Customer Services Eric Clark (right).

Plano, TX, Coit Station Rural Carrier Gregory Harben (left) received his 25-year Service Award from Manager, Customer Services Eric Clark (left).

Mesquite, TX, Main Post Office (MPO) Letter Carrier Pam Lusk (right) retired on April 30, 2021 after over 25 years of service. She was presented an American flag and retirement gifts from Postmaster Angela N. San Miguel (left).

On April 30, 2021 Mesquite, TX, Main Post Office (MPO) Letter Carrier Pam Lusk (center) was given a retirement celebration (from left) Supervisor, Customer Services Jackie Smith; Tyrena Harris; Postmaster Angela N. San Miguel; and Manager, Customer Services Jinu Varghese. She had 25 years of service with USPS.

Dallas, TX, Beverly Hills Station Letter Carrier Willie Kraut, Sr. (above) received his 25-year Service Award.

Fort Worth, TX, Ridglea Retail Associate Michael Davis (above) accepted his first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Colony Station Rural Carrier Dale Ulshafer (right) received his 25-year Service Award from Manager, Customer Services Paula Jordan (left).

Little Elm, TX, Retail Associate Nancy Harris (center) displayed a Gold Star Award from Postmaster Harjot Kaur (left) and Supervisor, Customer Services Kevin Marchabeyoglu (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Station A Retail Associate Jesus Guerrero (right) was presented his first Gold Star Award from Manager, Customer Services Nakeia Thames (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Station A Retail Associate Swanslon Spencer (right) accepted her 10th Gold Star Award from Manager, Customer Services Nakeia Thames (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Preston Royal Station Retail Associate Tiffany Jones (above) was selected as the Texas District 1 week 30 winner of the “Say my Name” Point of Sale (POS) Survey contest. Texas District 1 Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.