Addison, TX, Latter Carrier Billy Byrd (right) received his Official Retirement Certificate from Postmaster Kevin Brinkley (left). His last day was April 23, 2021 and he had over 33 years of service with the Post Office.

Grand Prairie, TX, Main Post Office (MPO) Postmaster Roy Russell (above) recently assisted a company that hosts many e-stores on different platforms consisting mainly of products coming from China and Vietnam. Russell used Business Connect to submit the contact information to Business Development Specialist Jenny Yoo. Yoo teamed with Sales Executive Ron Williams, Senior International Sales Executive Sharon Tran, and Business Alliance Manager Royce Phillips to contact the customer. The customer wanted a discounted shipping service for large volumes of low value items. Thanks to Russell’s professionalism and generosity to his customers, he was able to recognize an opportunity to help a customer and get them into the right hands. This sale with generate more than $12,353,625 of estimated annualized revenue for USPS. He continues to engage customers at his post office to identify new businesses and generate revenue.

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Saul Ortiz (above) received his 30-year Service Award.

Carrollton, TX, Rosemeade Station Letter Carrier Tommy Homer (right) received his 35-year Service Award from Manager, Customer Services Jimmy Porter (left).

Carrollton, TX, Main Post Office (MPO) Letter Carrier Hoyt Freeman (left) received his 30-year Service Award from Postmaster Darwin Adams (right).

Jacksonville, TX, Post Office celbrated 20 consecutive 100% Retail Customer Experience (RCE) transactions. Pictured (from left) Retail Associates Marcus Miller, Tammy Willis, JB Smith, Postmaster David Knowles and Lead Retail Associate Charlotte Sanders.

A message from the District Manager Scott Hooper…

Staying Informed and Aware While we are not aware of any specific threats against the Postal Service, recent events in the world reinforce our need to remain vigilant. Therefore, as part of my commitment to help keep Dallas District employees safe, I want to remind everyone of what to do in an Active Shooter situation. An Active Shooter is defined as an individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms. An active shooter can be anyone: a customer, a stranger, a current employee, or a former employee. Although no one can predict when and where these incidents may occur, I want to make sure you know about steps you can take to help protect yourself and those around you. If you ever find yourself in an active shooter situation, whether at work, home, or out in public, remember these guidelines: • Get out - Have an escape route and plan that can accommodate people with disabilities. Leave your belongings behind. Keep your hands visible when law enforcement arrives. Don’t wait for approval to move quickly out of the area. • Call out - Communicate the threat to everyone by shouting, phoning and texting “Shooter in the building, escape now!” or “Active shooter, run!” Call 911 when it’s safe to do so. • Hide out - If you can’t escape, hide in an area out of the shooter’s sight. Lock doors and block entry to the hiding place. Silence cell phones and all electronics. When it’s safe, get out. • Take out - If your life is in danger and you have no way to escape or hide, incapacitate or overpower the shooter by whatever means necessary as a last resort.

Mesquite, TX, Main Post Office (MPO) Letter Carrier Jeff Dendler (right) received his 35-Year Service Award from Postmaster Angela N. San Miguel (left).

Addison, TX, Supervisor, Customer Services Jeff Wright, III. (right) received his 35-year Service Award from Postmaster Kevin Brinkley (left).

Addison, TX, Letter Carrier Billy Byrd (right) received his 30-year Service Award from Postmaster Kevin Brinkley (left).

Frisco, TX, Rural Carrier Tyler Smith (below) was recently featured in the Frisco Lakes Neighborhood 15 Newsletter. Tyler Smith has been our mailman for about 5 years. He always has a smile on his face and friendly wave and is a real Texan, being from Houston originally. For two years prior to becoming our usual Letter Carrier, he was a sub and delivered mail wherever he was needed in Frisco. Smith and his wife Jessica have been married over 11 years. He enjoys all sports, especially fantasy football and his favorite foods are pizza, steak, and Mexican food. Smith and Jessica and their family (Haley who is 10, loves horses and painting and is an awesome volleyball and basketball player; and son, Trevor who will be 6 on July 4 enjoys Power Rangers, bull riding, horses and is also an excellent basketball and baseball player) live in Trenton, 25 miles northeast from here. They enjoy the country life, raising chickens, rabbits and hopefully someday goats and other farm animals. As a mailman Smith’s favorite thing to see is a street with no blocked mailboxes. I can only imagine how tricky and time consuming it would be to weave around obstacles. Being a front-line worker, Smith was able to get the COVID vaccine already. He is very glad to have gotten both Moderna shots. According to Wikipedia, the following saying was spoken about 2500 years ago by the Greek historian, Herodotus, “Neither snow, nor rain, nor heat, nor gloom of night stays these courageous couriers from the swift completion of their appointed rounds,” and that’s Tyler! When you see Smith on his route – give him a hearty HOWDY now that you know who he is!

Dallas, TX, Parkdale Station Retail Associate Chinita George (above) was selected as the Texas District 1 week 18 winner of the “Say my Name” Point of Sale (POS) Survey contest. Texas District 1 Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Garland, TX, Main Post Office (MPO) Laborer Custodial Harvey Johnson (right) received his Official Retirement Certificate from Manager, Customer Services Jose Baez (left). His last day was April 9, 2021 and he had over 36 years of service with the Post Office.

Garland, TX, Main Post Office (MPO) Letter Carrier Andree Baymon (right) received his 30-year Service Award from Manager, Customer Services Jose Baez (left).

Mckinney, TX, Main Post Office (MPO) Rural Carrier Arlen Allen (above) received his 35-year Service Award.

Sulphur Springs, TX, Rural Carrier Ronald Caldwell (right) received his Official Retirement Certificate from Postmaster David Martin (left). He had 44 years of service with Post Office and many of his nine children and 22 grandkids attended his celebration at a public community center along with several of his customers who praised his commitment and dedication to providing excellent service.

Grand Prairie, TX, Westchester Station Retail Associate Jannis McLemore (above) received her 35-year Service Award.

Dallas, TX, Main Post Office (MPO) Lead Retail Associate Rhonda Pinkard (center) received her 35-year Service Award from Postmaster Yulonda Love (left) and District Manager Scott Hooper (right).

Dallas, TX, Processing & Distribution Center (P&DC) Mail Processing Clerk Talib Salahuddin (center) received his 50-year Service Award from Postmaster Yulonda Love (left) and District Manager Scott Hooper (right).

Grand Prairie, TX, Westchester Station Retail Associate Teresa Legaspi (above) received her 40th Gold Star Award for a perfect transaction on a Retail Customer Experience.

Dallas District Complaints & Inquiry Clerk Delinda Pena (left) received a Certificate of Appreciation from District Manager Scott Hooper (right) for a lead she submitted though Clerks Care for Realtor® using multi-marketing mail that resulted in $45,600 of estimated annualized revenue for the Postal Service.

Frisco, TX, Main Post Office (MPO) Rural Carrier Cindi Boyle (left) received her 25-year Service Award from Postmaster Carlnell Hardy (right).

Dallas, TX, Northaven Station Lead Retail Associate Kim Pierce (second left) and Retail Associate Sergio Bermudez (far right) received Certificates of Appreciation from Manager, Customer Services Brittany Rucks (far left) and Manager, Customer Service Operations Rogenia Demus (second right) for Business Connect leads they turned in that resulted in $150,000 & $108,000 of estimated annualized revenue for the Postal Service.

Plano, TX, Main Post Office (MPO) Administrative Assistant Trish Collis (Center) received her 25-year Service Award from Manager, Customer Services Rami Mohareb (left) and Postmaster Dave Webster (right).

Wylie, TX, Lead Retail Associate Todd Christopher (left) received his 25-year Service Award from Supervisor, Customer Services Lisa Chambers (right).

Wylie, TX, Retail Associate Terri Click (left) received a Certificate of Appreciation and custom water bottle from Supervisor, Customer Services Lisa Chambers (right) for submitting Leads through the Clerks Care program. She submitted leads for a vegan food company, an apparel and clothing company, and handmade craft jewelry and signs business which brought in $251,245 in new revenue for the Postal Service. Click is very dedicated in trying to help the Postal Service by getting new leads to submit. She has personally submitted 56 Leads through Clerks Care.

Wylie, TX, Retail Associate Terri Click (left) was presented her first Gold Star Award from Supervisor, Customer Services Lisa Chambers (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Addison, TX, Letter Carrier Jose Camarillo (left) received his Official Retirement Certificate from Postmaster Kevin Brinkley (right). His last day was March 25, 2021 and he had over 33 years of service with the Post Office.