The Power of One Do you really think one person can make a difference in our organization? If you ask the Dallas Sales Team, they would enthusiastically say, “Yes!” Last year, they not only met their sales lead goal, but with the help of Dallas District employees, they tripled it. Their goal was $10,552,497 and they finished FY20 with $35,188,363, which placed them in eighth place in the nation. Fiscal 2020’s campaign, which was called Race for a $Billion, saw 15.8 percent of Postal Service employees submitting at least one sales lead, for a total of more than 120,000 leads and generating more than $1.2 billion in estimated annualized revenue. We work for one of the greatest organizations in the world, and each of us plays a part in ensuring its future. One of the ways to do that is by focusing on identifying new sources of revenue. Every day, new businesses are opening up, providing opportunities to gain new customers. And there’s an easy way all postal employees can participate. By asking some simple questions, we can turn a small conversation into a big profit. The Postal Service’s Employee Engagement Program (EEP) is an employee-driven initiative that generates new revenue by showing customers how we can help them grow their business. Each of the programs is tailored to specific job functions, such as Carriers (Customer Connect and Rural Reach), Clerks (Clerks Care), and Mail Handlers (Mail Handler Leads). There is also a program for Supervisors, Managers and those in support functions (Business Connect and Submit a Lead). I encourage everyone to think about your personal sphere of contact. Do you know a friend or family member with a business that is not currently using the Postal Service? If so, take a few minutes to show them how they can save time and money with our products. Each of us can make a difference, let’s be a part of this year’s Power of One campaign and help ensure the Postal Service continues to serve the public for years to come.

Palestine, TX, Retail Associate Stephanie Harrison (left) received her 25-year Service Award from Supervisor, Customer Services Ashley Byrd (right).

Dallas, TX, Main Post Office (MPO) Retail Associate Rosina Gonzales (above) has continually found ways to help her customers. She has submitted multiple leads ranging in customers that ship beauty products to jewelry items. All her customers were looking for a cost saving way to ship their products and Gonzales used Clerks Care to assist. She submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. After their discussion, the owners decided to begin shipping their products through USPS. Thanks to her getting the lead into the right hands, these sales combined will generate more than $327,537 of estimated annualized revenue for the USPS. Gonzales continues to engage customers at her window to identify new businesses and generate revenue.

Grand Prairie, TX, Postmaster Roy Russell (above) recently serviced a customer that ships camping, survival and outdoor gear. The customer was looking for a cost saving way to ship their products and he used Business Connect to assist. Russell submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative Tarina Johnson. After their discussion, the owner decided to begin shipping their product through USPS. Thanks to Russell getting the lead into the right hands, this sale with generate more than $138,650 of estimated annualized revenue for the USPS. He continues to engage customers at his stations to identify new businesses and generate revenue.

Dallas, TX, Bent Tree Station Retail Associate Demonda Cleaver (above) recently serviced a customer that ships personalized mask and tiny trinkets. The customer was looking for a cost saving way to ship their products and she used Clerks Care to assist. Cleaver submitted the owner’s contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. After their discussion, the owner decided to begin shipping their product through USPS. Thanks to Cleaver getting the lead into the right hands, this sale with generate more than $123,025 of estimated annualized revenue for the USPS. She continues to engage customers on her window to identify new businesses and generate revenue.

Carrollton, TX, Main Post Office (MPO) City Carrier Tracey Quinn (above) recently assisted a company that creates biodegradable and eco-friendly detergents. The customer was looking for a cost saving way to ship their products and he used Customer Connect to assist. Quinn submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Senior Field Sales Representative Ron Williams and contacted the customer. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Quinn getting the lead into the right hands, this sale with generate more than $184,000 of estimated annualized revenue for the USPS. He continues to engage customers on his route to identify new businesses and generate revenue.

Dallas, TX, Administrative Assistant to the Postmaster Lila Lozano (above) recently assisted a Realtor that serviced the greater Dallas area. The customer was interested in promoting her realty group through direct marketing and she used Submit A Lead to assist. Lozano submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. He teamed with Senior Field Sales Representative James Allen and contacted the customer. After their discussion, the owner decided to begin mailing using Every Door Direct Mail (EDDM). Thanks to Lozano getting the lead into the right hands, this sale with generate more than $52,250 of estimated annualized revenue for the USPS. She continues to engage customers in her city to identify new businesses and generate revenue.

Tyler, TX, South Carrier Annex Station Manager, Customer Services Ana Garza (above) recently assisted a company that ships plush stuffed animals domestic and internationally. The customer was looking for a cost saving way to ship their products and she used Business Connect to assist. Garza submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. He teamed with Senior Field Sales Representative Kasey Ellis and contacted the customer. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Garza getting the lead into the right hands, this sale with generate more than $96,627 of estimated annualized revenue for the USPS. She continues to engage customers in her city to identify new businesses and generate revenue.

Mesquite, TX, Carrier Annex Station Letter Carrier Johnie Clark (left) received his 35-year Service Award from Manager Customer Services Jinu Varghese (right).

Bonham, TX, Retail Associate Colleen Ray (above) was selected as the Dallas District week 9 winner of the “Say my Name” Point of Sale (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Dallas, TX, Brookhollow Station Retail Associate Quyen Vu (above) was presented a Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Mesquite, TX, North Station Retail Associate Hung Nguyen (above) displayed his fifth and sixth Gold Star Awards for receiving perfect scores on Retail Customer Experience (RCE) transactions.

Mesquite, TX, North Station Retail Associate Anthony Nelluvelil (above) accepted a Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Mesquite, TX, Carrier Annex Station Carrier Technician William Holland (left) received his 30-year Service Award from Manager, Customer Services Jinu Varghese (right).

Mesquite, TX, Carrier Annex Station Letter Carrier Craig Usher (left) received his 35-year Service Award from Manager, Customer Services Jinu Varghese (right).

Mesquite, TX, Carrier Annex Station Letter Carrier Bobby Davis (left) received his 35-year Service Award from Manager, Customer Services Jinu Varghese (right).

Mesquite, TX, Carrier Annex Station Letter Carrier Catherine Gilbert (left) received her 35-year Service Award from Manager, Customer Services Jinu Varghese (right).

Mesquite, TX, Main Post Office (MPO) Administrative Assistant Deena Mitchell (right) received her 25-year Service Award from Postmaster Angela San-Miguel (left).

Mesquite, TX, Main Post Office (MPO) Retail Associate Helen Kimm (right) received her 25-year Service Award from Postmaster Angela San-Miguel (left).

Mesquite, TX, Main Post Office (MPO) Letter Carrier Alice Williams (right) received her 30-year Service Award from Postmaster Angela San-Miguel (left).

Mesquite, TX, Main Post Office (MPO) Retail Associate Brenda Griffin (right) received her 30-year Service Award from Postmaster Angela San-Miguel (left).

Mesquite, TX, Main Post Office (MPO) Letter Carrier Pamela Warren (right) received her 35-year Service Award from Postmaster Angela San-Miguel (left).

Mesquite, TX, Main Post Office (MPO) Letter Carrier Harvey Powell (right) received his 40-year Service Award from Postmaster Angela San-Miguel (left).

Nacogdoches, TX, Retail Associate Dennis Netherton (above) was selected as the Dallas District week 8 winner of the “Say my Name” Point of Sale (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Irving, TX, Central Station Retail Associate Ebenezer Armah (above) displayed a Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Irving, TX, Main Post Office (MPO) Letter Carrier Efrain “Frank” Loredo (above) received his 25-year Service Award.

Irving, TX, Main Post Office (MPO) Letter Carrier Santiago Perez (above) received his 25-year Service Award.

Sulphur Springs, TX, Letter Carrier Michael Anthony (right) received his 25-year Service Award from Postmaster David Martin (left).

Dallas, TX, Downtown Station Letter Carrier Raymond Butler (above) Raymond Butler won the best Christmas decorated case at the office.

Dallas, TX, Downtown Station Letter Carrier George Jackson (above) was in the holiday spirit. He dressed up to sing a song for the office.

Dallas, TX, Prestonwood Station Retail Associate Abigail Alford (above) recently helped a beauty supply company and a health product supplier with their shipping needs. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Sr. Field Sales Representative James Allen and contacted the customer. They were looking for a cost-effective way of shipping their products. Thanks to Alford’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help her customers and get them into the right hands. This sale generated more than $223,090 of estimated annualized revenue for the USPS. She continues to engage customers at the lobby and identify new businesses to generate revenue.

Carrollton, TX, Main Post Office (MPO) City Carrier Mandell Moss (above) recently assisted a business that distributes RV, camping and cycling products. They were looking for ways to be profitable while meeting customer delivery expectations and Moss used Customer Connect to assist. He submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Sr. Field Sales Representative Ron Williams and contacted the customer. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Moss getting the lead into the right hands, this sale with generate more than $176,400 of estimated annualized revenue for the Postal Service. He continues to engage customers on his route and identify new businesses to generate revenue.

Marshall, TX, Retail Associates (from left) Lakesha Jackson; Pamela Whatley; Sherea Clark; Cristy Thomas and their Postmaster Daphne Moore (not pictured) decorated their office in the spirit of Christmas.

The Lone Star Post Office decorated their office for the holidays.

I had a shipping issue with several of my packages from a retail clothing store. The Carrollton Postmaster, Darwin Adams (above) was very patient and explained several options that I could take to ensure that I receive my items. He was helpful and the problem was corrected immediately. I received the two packages I am expecting and the last one should arrive soon. Thanks Darwin! Sincerely, Happy Customer