A message from the District Manager Scott Hooper…

Safety Is Not Optional

Recently in the news, we saw and read about two passenger airplanes that crashed in Ethiopia and Indonesia because they did not have two important safety features that the manufacturer said were “optional.” Safety should never be optional, but should be essential.

A serious workplace injury or death changes lives forever – for families, friends, communities, and coworkers too. Human loss and suffering is immeasurable. Occupational injuries can provoke major crises for the families in which they occur.

Every person who leaves for work in the morning should expect to return home at night in good health. Can you imagine the knock on the door to tell you your loved one will never be returning home? Or the phone call to say he’s in the hospital and may never walk again? Ensuring that husbands return to their wives, wives to their husbands, parents to their children, and friends to their friends — that is the most important reason to create a safe and healthy work environment.

The safety and well-being of our employees continues to be a core value for the Postal Service and the Dallas District. This is why our postal vehicles are equipped with seatbelts, why we provide our carriers with dog repellent, why our maintenance workers are issued Personal Protective Equipment (PPE), and why every single safety talk is of utmost importance. Thank you for helping keep safety at the forefront and remember it’s not optional, it is essential.

 

On March 3, 2019, the Society of Import Parts Specialist, Inc., a group of 20 import vehicle specialists from all over the country held their bi-annual meeting to share ideas and gain knowledge from various presentations made to their members at the Renaissance Hotel located in Dallas.  Pictured (from left) International Sales Executive Marty Liles; Field Sales Representative Ron Williams; Business Development Specialist Jenny Yoo; Manager, International Sales John Hagan; and Business Alliances Specialist Rachel Shipp spoke to the attendees about the predictability, visibility, and cost benefits of shipping with the Postal Service domestically and globally.  

Dallas District Business Development Specialist Jenny Yoo (standing, center) welcomed attendees to the event, received several potential leads to bring in new revenue for the Postal Service and enrolled members into our Informed Delivery program.

Business Alliances Specialist Rachel Shipp (standing left) and Manager, International Sales John Hagan (standing, right) answered questions from attendees and explained the benefits of shipping with USPS over our competitors.

 

Mesquite, TX, Main Post Office Retail Associate Erwin Luna (left) received his fifth Gold Star Award from Supervisor, Customer Services Jackie Smith (right) for a perfect transaction on a Retail Customer Experience.  He does his best to give exceptional service to all his customer with a smile.  

Mesquite, TX, Main Post Office Letter Carrier Stephen Robinson (right) received his 25-year Service Award from Supervisor, Customer Services Donna Stahl (left). 

Lake Dallas, TX, Retail Associate Heather Flournoy (left) received her first Gold Star Award from Postmaster Johny Wilson (right) for a perfect transaction on a Retail Customer Experience.  She has worked in 18 different offices in Oklahoma and enjoys meeting new people.  Flournoy, commented, “Helping my elderly customers that really need it makes me proud to work for the Postal Service.”

The Blue Ridge Post Office held a passport fair on March 16, 2019.  They processed 42 passports and generated $3,780 in total revenue.

Blue Ridge, TX, Postmaster Leta Porter (left, behind counter) and Retail Associate Candice Barker (right, behind counter) assisted customers with their passport applications.

 

North Texas Processing & Distribution Center Mail Processing Clerk Almedia Frost (left) won a surprise birthday celebration for the month of February from Social Recreation Committee Chairperson Carla Jones (right).

Dallas, TX, University Station Letter Carrier Roderick Demus (second left) received his 30-year Service Award presented by (from left) Manager, Customer Services Tina Young, Supervisors, Customer Services Gregory Boswell and Gilda Yates.

Dallas, TX, University Station Letter Carrier Roderick Demus (holding plaque) received his 30-year Service Award presented by (front row, from left) Supervisors, Customer Services Gilda Yates; Gregory Boswell; and Manager, Customer Services Tina Young.

Dallas, TX, University Station Letter Carrier Jeannie Beach (second left) received her 40-year Service Award and Certificate of Appreciation presented by (from left) Manager, Customer Services Tina Young, Supervisors, Customer Services Gregory Boswell and Gilda Yates.

Forney, TX, Retail Associate Mawonn “Moe” Smith (right) received his first Gold Star Award from Supervisor, Customer Services Nate Witcher (left) for a perfect transaction on a Retail Customer Experience.  He strives to provide customers with excellent service in order to put a smile on their face.  Smith remarked, “I love all my co-workers.  We have a good office here and we are like family.”

Canton, TX, Retail Associate Amanda Boyd (right) received her second Gold Star Award from Postmaster Dana Hoffman (left) for a perfect transaction on a Retail Customer Experience.  She is proud to serve the community by giving them remarkable customer service.

Canton, TX, Retail Associate Valencia Gipson (right) received her fifth Gold Star Award from Postmaster Dana Hoffman (left) for a perfect transaction on a Retail Customer Experience.  She is grateful for the benefits her job gives her, especially spending time with her family.  Gipson commented, “We have an excellent team in Canton who make the customer service our number one priority.” 

 

 

 

 

Corsicana, TX, Retail Associate Dennis Hickey (right) received his third Gold Star Award from Postmaster Caesar Brannon (left) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 31 years and is proud to do a good job for the customer.

Corsicana, TX, Retail Associate Thomas Raley (right) received his fifth Gold Star Award from Postmaster Caesar Brannon (left) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 34 years and is a strong believer in the value of teamwork.  Raley remarked, “I love my customers and the appreciation they show us when we go the extra mile for them makes me feel good.”

Ennis, TX, Retail Associate Sabrina Garrison (right) received her second Gold Star Award from Postmaster Attila Kiss (left) for a perfect transaction on a Retail Customer Experience.  Kiss remarked, “Thank you and keep up the great work.”

Dallas, TX, Richland Station Letter Carrier Marcelino Ortiz (second left) received a Certificate of Appreciation and postal shirt presented by (from left) Business Development Specialist Jenny Yoo; Manager, Customer Service Operations Rogenia Demus; and Supervisor, Customer Services Sabial William-Mills for Customer Connect lead he submitted for a wristband and clothing company, that resulted in $97,720 sale for the Postal Service. 

Dallas, TX, Richland Station Letter Carrier Donovan Adadevoh (second left) received two Certificates of Appreciation and a Deliver the Brand Postal Jacket presented by (from left) Business Development Specialist Jenny Yoo; Manager, Customer Service Operations Rogenia Demus; and Supervisor, Customer Services Sabial William-Mills for Customer Connect leads he submitted for two battery companies, that resulted in $165,030 of revenue for the Postal Service. 

Garland, TX, Main Post Office Retail Associate Yuliana Sanchez (right) received her first Gold Star Award from Postmaster Tim Huskey (left) for a perfect transaction on a Retail Customer Experience.  She just started her postal career in December and enjoys helping customers and solving their problems.  Sanchez is proud to be part of a team that works well together. 

Garland, TX, South Station Retail Associate Pierre Lumbroso (right) received his third Gold Star Award from Manager, Customer Services June Neroes (left) for a perfect transaction on a Retail Customer Experience.  He is proud to be part of one of the best institutions in America.  Lumbroso remarked, “It’s incredible to deliver with efficiency all around the world.” 

Rowlett, TX, Lead Retail Associate Will Ball (right) received his fourth Gold Star Award from Supervisor, Customer Services Angelia Vence (left) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Army veteran and has been with the Postal Service for 22 years.  Ball enjoys interacting with customers and seeing them happy.

Dallas, TX, Main Post Office Retail Associate Sandra Biggins-Henderson (center) received a Certificate of Appreciation and Deliver the Brand mug from Postmaster Yulonda Love (left) and Business Development Specialist Jenny Yoo (right) for a Clerks Care lead she submitted for a watch company, that resulted in $83,600 sale for the Postal Service. 

The Greenville Main Post Office held a passport fair on March 9, 2019.  They processed 21 passports and generated $810 in total revenue.

Retail Associate Melissa Birchfield (left) answered a customer’s question about her passport application.

Retail Associate Tiffany Saylor (right) verified a customer’s passport application.

Dallas, TX, Northaven Station Retail Associate Sergio Bermudez (left) received his first Gold Star Award from Supervisor, Customer Services Rochelle Adair (right) for a perfect transaction on a Retail Customer Experience.  He is a U.S. Navy veteran.  Bermudez enjoys the working atmosphere his co-workers have and knowing our customers really do appreciate the effort they put into the service they provide.  He commented, “I love my kids. I do it all for them. That is what keeps me going.” 

North Texas Processing & Distribution Center Bulk Mail Technician Darryl Hackworth (right) received his 30-year Service Award from Manager, Business Mail Entry Manager Chris Banks (left).

Dallas, TX, Joe Pool Station Rural Carrier Michael “Mike” Walker (right) received his 45-year Service Award from Alexis Page (left).

Tyler, TX, Main Post Office Bulk Mail Technician Paul Shuptrine (left) was presented his 25-year Service Award and pin by Postmaster Mike Arrambidez (right).  Arrambidez read him the letter from District Manager Scott Hooper and he also thanked him for his 25 years of service.

The Nevada Post Office employees take pride of their job daily.  They show customers they are their priority, every Friday by wearing "YOU ARE OUR PRIORITY” t-shirts.  Pictured are Postmaster Maria Rosales (kneeling) and (from left) Retail Associate Chasity Dallas; Rural Carrier Associate Tressie Kirby; Rural Carriers Charles Walker; Dana Logan; and Linda Wagner.

The Nevada Post Office employees take pride of their job daily.  They show customers they are their priority, every Friday by wearing "YOU ARE OUR PRIORITY” t-shirts.  Pictured are (from left) Retail Associate Chasity Dallas; Rural Carrier Associate Tressie Kirby; Rural Carriers Dana Logan; Charles Walker; and Linda Wagner.

Dallas, TX, Pleasant Grove Station Retail Associate Tiffany Jones (left) received her seventh Gold Star Award from Manager, Customer Services John Pride (right) for a perfect transaction on a Retail Customer Experience.  She loves interacting with her customers and takes pride in representing the postal brand.

Dallas, TX, Medrano Station Retail Associate Maria Bhaskaran (left) received her third Gold Star Award from Manager, Customer Services Jonathan Taylor (right) for a perfect transaction on a Retail Customer Experience.  She does her best to serve the customers every day.  Bhaskaran commented, “I like working here and I enjoy the people.”

Dallas, TX, Oaklawn Station Retail Associate Monica Hayden-Jackson (right) received her second Gold Star Award from Supervisor, Customer Services Kenny Gilchrease (left) for a perfect transaction on a Retail Customer Experience.  She likes everything about her job and is proud to represent the company.  Jackson remarked, “We are family.”

Irving, TX, Main Post Office Vehicle Operations Maintenance Assistant Robert Taylor, Jr. (left) received his 45-year Service Award from Postmaster Rodney Malone (right).

Dallas, TX, Brookhollow Station Retail Associate Quyen “Quin” Vu (right) received her fifth Gold Star Award from Supervisor, Customer Services Zsacartha Williams (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 23 years and enjoys serving the community and her customers. 

Dallas, TX, Joe Pool Station Lead Retail Associate Sylvia Hanes (left) received her second Gold Star Award from Manager, Customer Services Alexis Page (right) for a perfect transaction on a Retail Customer Experience.  Hanes remarked, “I have great co-workers who help each other and make a great team.”

Allen, TX, Retail Associate Melinda Wynn (left) received her second Gold Star Award from Postmaster Debbie Hendrix (right) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 20 years and proud to represent the brand positively. 

Frisco, TX, Main Post Office Retail Associate Kathy Ocon (right) received her twelfth and thirteenth Gold Star Awards from Manager, Post Office Operations Amanda Morrell (left) for perfect transactions on a Retail Customer Experience.   Morrell thanked Kathy for providing exceptional service to her customers on a consistent basis.  

Celina, TX, Rural Carrier Casey Pelley (second right) received a Certificate of Appreciation and Deliver the Brand Postal Jacket that was presented by (from left) Manager, Post Office Operations Amanda Morrell; Postmaster Cindy Osterman; and Business Development Specialist Jenny Yoo for a Rural Reach lead he submitted for a t-shirt company, that resulted in $160,000 sale for the Postal Service. 

Plano, TX, Wildcat Station Retail Associate Mathew Ozhukayil (center) received a Gold Star Award from Supervisors, Customer Services Lia Salazar (left) and Michael Owen (right) for a perfect transaction on a Retail Customer Experience.  He strives to give exceptional customer service to all his customers and is grateful for the support of his co-workers who helped him get this award.

Dallas, TX, Bent Tree Station Retail Associate Robette Lee (right) received her third Gold Star Award from Manager, Customer Services Henry Kpandeyenge (left) for a perfect transaction on a Retail Customer Experience.  She enjoys interacting with the customers and is grateful for the support of her family.  Lee transferred to this station last November and commented, “We have some really hard working people that take pride in their work.”

The Flower Mound Post Office held a passport fair on March 2, 2019.  They processed 64 passport applications and generated $2,660 in total revenue.

Lewisville, TX, Flower Mound Station Retail Associate Catherine Moore (left) assisted a customer with his passport application.

Lewisville, TX, Flower Mound Station Retail Associate Sio “JoAnn” Ieong processed a customer’s passport application.

Dallas, TX, Richland Station Letter Carrier Robert “Bob” Kendall (above) received a compliment from a customer on his route.

 

To whom it may concern,

 

The Letter Carrier assigned to deliver our mail is by far the most courteous, helpful, and professional Carrier assigned to us in the past 25 years.  He is very efficient, friendly, and always cheerful.  My wife and I appreciate his error-free deliveries.

 

 

Thank you,

Happy Customer

A customer deposited a bank envelope containing $400 at 6:00pm on February 11, 2019, into a drop box at the Irving Main Post Office.  After leaving he realized what he had done and returned to the office to report the incident.  The customer wanted to compliment the effort of the Supervisor, Customer Services Regina Easley and the additional personal at the North Texas P&DC.  Easley contacted the driver who collected the mail and he was able to find the envelope with the money.  She then contacted the plant and worked with Supervisor, Business Mail Entry Pamela Abram (not pictured), Network Specialist Al Cantrell (not pictured) and Bulk Mail Technician Lora Bennett to hold the truck and General Expediter Judy Armstrong retrieved the envelope from the truck gave it to management to return it to the customer.

Kilgore, TX, Retail Associate Terry Gilliam (holding certificate) received his second Gold Star Award from Postmaster Joe McQuiston (far left) for a perfect transaction on a Retail Customer Experience.  He was joined by his fellow co-workers (front row, from left) Lead Retail Associate Chris Cameron; Retail Associate Marylin Crump; (back row, from left) Retail Associates Tom White; Toni Dension; and Jeanette Carr.  Gilliam commented, “Customer Service is our number one priority and working together as a team to accomplish a goal.”

Pottsboro, TX, Postmaster Jerry Camp (right) received a Certificate of Appreciation & Deliver the Brand Jacket from MPOO Amanda Morrell (left) for turning in a Business Connect lead for a craft supply company which is the world’s largest source of Native American craft supplies.  Business Development Specialist Jenny Yoo met with the customer and determined that they needed the assistance of the sales department.  Field Sales Representative Tracy Katsoulas assisted the customer and closed a test mailing worth $13,000 with a larger sale of $69,940 closing a few months later. 

Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (above) continued her extraordinary streak of receiving 33, 34, and 35 Gold Star Awards for perfect transactions on Retail Customer Experiences.