Dallas Proud

Dallas, TX, Joe Pool Station Acting Manager, Customer Services Alexis Page received a customer compliment.

 

On July 24, 2018, I received a certified letter at my residence which required my signature and I wasn’t home at the time.  So, the Carrier left a notice for me to sign and pick the letter up at the Post Office.  Upon arrival to the pick-up window on Thursday, the 26^th and an extended period of time the employee informed me that she could not find the letter but she would contact the Carrier and call me.  I left my name and number.  Since I did not receive a call back, I returned to the Post Office on August 1, 2018, and waited an another extended amount of time before the employee came back and told me she could not find the letter and requested my phone number again.  At this point I asked to speak with a Supervisor/Manager and was introduced to Alexis Paige who intervened and assured me she would investigate and call me back within the hour.  Forty minutes later, Paige called me to inform me she had the letter which had been misfiled and that I could pick it up, which I did.  It is the purpose of this correspondence to share with you how refreshing it is to interact with someone within the Postal Service who understands accountability and is willing to do what is necessary to resolve problems courteously and professionally.  Please convey my appreciation to her for going above and beyond the call of duty.

 

Sincerely,

 

Happy Customer