Dallas, TX, Spring Valley Station Ebony Williams (left) received her first Gold Star Award from Manager, Customer Services Anthony Atkinson (right) for a perfect transaction on a Retail Customer Experience.  She started her postal career at the Dallas Processing & Distribution Center and has been with the Postal Service for four years.  Williams enjoys interacting with and meeting different people as a Clerk.  She is proud of her co-workers and her postal family.  

Gilmer, TX, Retail Associate Sharon Baxter (right) received a Gold Star Award from Postmaster Dale A. Silvertooth (left) for a perfect transaction on a Retail Customer Experience. 

Gilmer, TX, Laborer Custodial Paul Dickey (right) received his 35-year Service Award from Postmaster Dale A. Silvertooth (left).

Dallas, TX, Mockingbird Finance Station Retail Associate Alecia Jones received her sixth Gold Star Award for a perfect transaction on a Retail Customer Experience.  This is her second Gold Star in a row and Jones enjoys building relationships by giving exceptional service to her customers.

Dallas, TX, Network & Distribution Center (NDC) Mail Handler Equipment Operator James Pratt (left) was presented a Certificate of Appreciation from Plant Manager Nimrod A. Salazar (right).  Mr. Pratt is an asset to the Safety Program at the Dallas NDC and his hard work is appreciated, congratulations.

Grand Prairie, TX, Main Post Office Retail Associate Lilly Cavazos (center) was presented employee of the month in July, 2018.  Safety Ambassador Gloria Flores (left) and Supervisor, Customer Services Brain Bonner (right) presented her a Certificate of Appreciation signed by Postmaster Anthony Willis.  The following categories are evaluated when employees are nominated for this award.  Overall safety or accident free, attendance, appearance, attitude and an overall helpful disposition within the Post Office and with the customers.

The Grand Prairie Main Post Office held a passport fair on July 28, 2018.  They processed 48 passports and generated $2,400 in total revenue.

Grand Prairie, TX, (left to right) Retail Associates Ann Reber; Gilbert Lopez; Nikitha Gray; Supervisor, Customer Services Tammy McCutcheon; Retail Associates Raymond Ramos, and Rashonda Lloyd celebrated a successful passport fair.

On Friday August 17, 2018, Dallas District Manager, Consumer & Industry Contact Vanessa Wallace (standing) held an Enterprise Customer Care (eCC) training for new Supervisors at the Dallas Network Distribution Center. 

On August 17^th, 2018, the Dallas Network Distribution Center (NDC) had an ice cream truck at the facility for all the employees to receive ice cream treats.  Employees were thanked for the extra work they did during the mercury spill at the North Texas plant.

Dallas NDC Mail Handler Shampria Burroughs enjoyed an ice cream courtesy of Plant Manager Nimrod Salazar.

Dallas NDC employees took advantage of the free ice cream that was available for their hard work during the North Texas Processing & Distribution Center week long shutdown.

 

Dallas District Address Management Systems (AMS) Technician Daisy Chen (right) received her 25-year Service Award from Manager, AMS Margaret Branch (left). 

Dallas, TX, University Letter Carrier Jeffrey Miller (center, wearing hat) received over 30 customer compliments from the residents of the Tradition Lovers Lane Nursing Home.  They wanted to acknowledge him on National Postal Worker Day.  The residents showed their appreciation by giving him hand written cards telling Miller how much they appreciate him.  The residents said they love their Letter Carrier.  One resident remarked, “He always has a smile on his face.” 

Dear Jeffrey,

I am so grateful to you for all the hard work that you do for me (and us) day in and day out.  I know you go above and beyond the usual call of duty, and I thank you.

Dear Mr. Miller,

Just a note to thank you for being so helpful in delivering my mail.  I appreciate you getting it to me early in the day, so that I can pay my bills promptly.  I particularly appreciate how kind you are to take my outgoing mail when you have already worked the boxes and I am a bit late.

Dear Jeffrey,

Thank you for being so nice to me every time I see you.  I wish you a very happy retirement when the day comes.  May you, my friend have good health.

Dear Jeffrey,

Thank you so very much for your courtesy, your smile, your accuracy in getting our mail in the correct slot.  For most of us, our favorite man who fills a need almost every day!

Dear Jeffrey,

Where would we be without you?  Always smiling, never in too much of a hurry, being kind to each of us and willing to assist everyone!  I personally am so delighted with your loyalty to all of us at The Tradition. Have a happy Fourth of July and a well-deserved day off.

Thank you, Jeffrey, for your prompt and cheerful delivery of our mail.  You do a terrific job with an even more tremendous attitude!

 Sincerely,

Happy Customers

Dallas, TX, University Station Letter Carrier Jeffrey Miller commented, “Doing my job is more than a paycheck.  I take pride in my work and enjoy my customers.”

The Greater Dallas Postal Customer Council (GDPCC) held their August Luncheon on August 15, 2018.  Industry Co-Chair Allan Aven (left) hosted the event and Dallas District Manager Scott Hooper (right) spoke about his background, and the background of the postal employees in attendance to the attendees at the event.

Southern Area Vice President Shaun Mossman spoke to the attendees of the GDPCC luncheon about the mercury spill that occurred at the North Texas Processing and Distribution Center and the processes that took place to clean the and remediate the spill.  He reiterated that all the employees are safe.  Mercury never touched any mail processing machinery and as of August 16, 2018, the plant was 100% operational again.

USPS Headquarters Director, Product Technology and Innovation Bob Dixon (standing) was the guest speaker who is by far the nation’s leading expert in the Informed Delivery product.  He spoke about where the product is today, as compared to a year ago as well as current enhancements and where the product will be in another year. 

Greater Dallas Post Customer Council Industry Co-Chair Allan Aven (right) presented USPS Headquarters Director, Product Technology and Innovation Bob Dixon (left) with a wireless speaker for sharing his expertise of Informed Delivery with the attendees at the luncheon.

The Greater Dallas Postal Customer Council (PCC) won the Gold Award for Innovation of the Year, Silver Award for Communications Excellence, and Bronze Award for Education Excellence at the 2017 PCC Awards.  Industry Co-Chair Allan (second left, standing) won the Silver Award for Industry person of the year in 2017.

 

Dallas District (left to right) Manager Finance Simi George; Acting Manager Post Office Operations Amanda Morrell; Manager, Financial Programs Compliance Cary Wasinger; Acting Operations Programs Analyst Chad Brooks; Budget/Financial Analyst Yolanda Flores; Acting Manager, Delivery and Customer Services Kevin Black; Finance Secretary Derest Brown served tour one, two and three employees with breakfast and lunch as they returned to work at the plant on August 14, 2018.

North Texas Processing & Distribution Center (P&DC) Senior Plant Manager Larry Wagener (left); Acting Senior Manager, Distribution Operations Beth Kolasinski (center, pink shirt); and Acting District Manager Scott Hooper (right, in suit) welcomed North Texas Processing and Distribution employees back to the plant after a Mercury spill.  They explained the extensive cleanup process that took place, how the leak happened and was contained, as well as the policies and procedures that will be reviewed in case of any future accidents.  All employees were thanked for their hard work and dedication to keep the mail moving and delivered to our customers.

North Texas P&DC tour two employees were welcomed back to work after a week shut down from a mercury spill with a catered lunch.

Dallas District Management Staff served North Texas Processing and Distribution Center employees a catered lunch after a mercury spill shut the plant down for a week and thanked them for their hard work and dedication to their jobs.

 

 

 

 

 

 

 

 

Manager, Post Office Operations Johnny Wright prepares to hand over the trophies for Best Overall Quarterly Retail Customer Experience and Best Quarterly Wait Time In Line scores to the new winner during Quarter 3 of 2018.

Manager, Customer Service Operations of Area 2 Rodrick Cole (left) was presented trophies for Best Overall Quarterly Retail Customer Experience Scores and Best Quarterly Wait Time In Line scores during Quarter 3 of 2018 from the previous quarter winner, Manager Post Office Operations Johnny Wright (right).

Manager, Customer Service Operations of Area 2 Rodrick Cole proudly displays the trophies for Best Overall Quarterly Retail Customer Experience Scores and Best Quarterly Wait Time In Line scores during Quarter 3 of 2018.

Dallas, TX, Manager, Customer Service Operations of Area 2 Rodrick Cole (far right) and (left to right) Managers, Customer Service Operations Eric Clark (Beverly Hills), Priscilla Ramirez (Robert E. Price), Shelia Roy (Acting Downtown), Priscilla Jackson (Acting White Rock), Cloteal Hutchins (Acting Brookhollow), Jacqueline Minuette (Prestonwood), and Alexis Page (Acting Joe Pool) proudly displayed the trophies for Best Overall Quarterly Retail Customer Experience scores of 97.7% and Best Quarterly Wait Time In Line scores of 100% during Quarter 3 of 2018. 

 

The Carrollton Rosemeade Station held a passport fair on August 11, 2018.  They processed 39 passports and generated $1,710 in total revenue.

Carrollton, TX, Rosemeade Station Retail Associate Jimmy Thompson (left) verified a couple’s passport applications.

Carrollton, TX, Rosemeade Station Retail Associates Phuong Le (left) and Angela Triche (right, behind counter) assisted customers with their passport applications.

Carrollton, TX, Rosemeade Station Retail Associates (left to right) Angela Triche. Jimmy Thompson, and Phuong Le celebrated a successful passport fair.

 

 

A Ribbon Cutting Ceremony was held on August 11, 2018, for the opening of Jim Spradley Elementary located in Prosper, Texas.  Retired Prosper Postmaster Jim Spradley (sixth from the right) was honored by friends, family, and faculty at the event.

Dallas, TX, District Manager Scott Hooper (second right) spoke to area employees about the state of North Texas Processing & Distribution Center and the thorough cleaning that had been taken to make sure the plant was ready to reopen on August 14, 2018 a week after a mercury spill halted production.

Dallas, TX, White Rock Station Retail Associate Raja Singh (left) received a Gold Star Award from Supervisor, Customer Services Cleonte Grafton (right) for a perfect transaction on a Retail Customer Experience.  This was the 10^th Gold Star in a row for the station.  Singh is proud to work for the Postal Service over 32 years.  He remarked, “We have a great team and I enjoy working with my co-workers.”

Grand Prairie, TX, Main Post Office Letter Carrier Payton Childress (center) was awarded employee of the month in July 2018.  Supervisor, Customer Services Markita O’Neal (left) and Safety Ambassador Gloria Flores (right) presented him a Certificate of Appreciation signed by Postmaster Anthony Willis.  The following categories are evaluated when employees are nominated for this award.  Overall safety or accident free, attendance, appearance, attitude and an overall helpful disposition within the Post Office and with the customers.

Dallas, TX, DFW Finance Station Retail Associate Geneva Bishop received her fifth Gold Star Award for a perfect transaction on a Retail Customer Experience.  Bishop does her best to give exceptional service with a smile to every customer.

Frisco, TX, Main Post Office Letter Carrier Patty Hess received her “bling” for turning in a Rural Reach lead for a company called Sneaker Shield.  Hess noticed that this customer was running a business from his home and that they were using our competitors for shipping.  She asked them if they would be interested in speaking with a Postal Representative and they agreed.  Business Development Specialist Jenny Yoo met with the customer and determined that they needed the assistance of the Sales department.  Field Sales Representative Ron Williams assisted the customer and closed a test mailing worth $48,000 with a larger sale of $200,000 to close in a few months.  The Postal Service has gained a quarter of a million dollars’ worth of revenue because Hess was diligent in helping her customers and growing our business.  Leads are everywhere and all we have to do is keep an eye out for them, like Patty Hess.

A Message from the Acting District Manager Scott Hooper…

Schools Are Back in Session — Drive Carefully

Summer vacation is almost over. That means children will soon be returning to school. For postal drivers, this means more possibilities of unwary young pedestrians wandering into roadways or darting from between cars or hidden places. We are all familiar with the necessity for care at or near schools or playgrounds, but there are several precautions we should take while driving delivery routes through residential areas or anywhere else.

 

Obey all speed limits.

Adjust mirrors so you can see around your vehicle.

Try to avoid having to back up your vehicle.

Never pass a stopped school bus. Stoup at least 10 feet away from a bus so students can safely enter or exit.

Be alert for children who don’t pay attention to safety rules. They often don’t look both ways when walking or bicycling to school.

Don’t hand mail to children. They might run to you when they see you coming, forgetting about oncoming traffic.

I urge all of you to be extra cautious now that school is open. Let’s protect our most precious commodity — our children. Drive defensively at all times and remember that you represent the U.S. Postal Service when you get behind the wheel.

 

Lewisville, TX, Flower Mound Station Retail Associate Rachael Downs (left) received her second Gold Star Award from Manager, Customer Services Denean Pankins (right) for a perfect transaction on a Retail Customer Experience.  She loves getting to interact with different people every day and is grateful to have a stable job.

Dallas, TX, Farmers Branch Station Retail Associate Mary Abrahams (right) received her fourth Gold Star Award from Supervisor, Customer Services Fred Gardner (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for 23 years and is dedicated to giving remarkable customer service on a daily basis.  Abraham commented, “We are all team players.  I could not have received this award without my co-workers.”

Garland, TX, Main Post Office Retail Associate Bachtuyet Vuong (right) received her first Gold Star Award from Acting Manager, Customer Services Emmanuel Akers (left) for a perfect transaction on a Retail Customer Experience.  She loves her job and serving her customers.  Akers remarked, “She should get a Gold Star everyday.”

Dallas, TX, Beverly Hills Station Gerardo “Jay” Castillo received a customer compliment.

 

On July 3, 2018 Letter Carrier Gerardo Castillo assisted an elderly lady while he was walking his route.  She had collapsed on the street when Mr. Castillo approached and gave her some water.  He then called 911 and waited until the paramedics arrived.  The elderly lady was in a state of serious dehydration and if he had not acted quickly, her condition could have become fatal.  I would like to complement him for the heroic action he took to see that she got medical attention.  I feel the actions like this from our Carrier should not be overlooked.  We do have Carrier here at Beverly Hills Station that will go beyond the call of duty.  I suggest that you consider writing up a story and awarding him some sort of honor and recognition.   

 

Sincerely,

Lead Sales & Services Associate

Beverly Hills Station

Irving, TX, Valley Ranch Station Retail Associate Horace Williams (left) received his ninth Gold Star Award from Supervisor, Customer Services Twidrika Morris (right) for a perfect transaction on a Retail Customer Experience.  He likes building relationships with his customers and has been giving outstanding service to them for over 33 years. 

Irving, TX, Central Station Retail Associate Eden Hailemichael (right) received her first Gold Star Award from Supervisor, Customer Services Twidrika Morris (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Service for four years and enjoys interacting with her customers as well as giving them exceptional service. 

Paris, TX, Post Office scored 98% on the Program Evaluation Guide audit.  (Left to right) Custodian Bambi Bove; Maintenance Mechanic David Hawkins; Supervisor, Customer Services Lisa Hall were recognized by the Dallas District Safety Department for their contributions and doing an excellent job.

Dallas, TX, Joe Pool Station Acting Manager, Customer Services Alexis Page received a customer compliment.

 

On July 24, 2018, I received a certified letter at my residence which required my signature and I wasn’t home at the time.  So, the Carrier left a notice for me to sign and pick the letter up at the Post Office.  Upon arrival to the pick-up window on Thursday, the 26^th and an extended period of time the employee informed me that she could not find the letter but she would contact the Carrier and call me.  I left my name and number.  Since I did not receive a call back, I returned to the Post Office on August 1, 2018, and waited an another extended amount of time before the employee came back and told me she could not find the letter and requested my phone number again.  At this point I asked to speak with a Supervisor/Manager and was introduced to Alexis Paige who intervened and assured me she would investigate and call me back within the hour.  Forty minutes later, Paige called me to inform me she had the letter which had been misfiled and that I could pick it up, which I did.  It is the purpose of this correspondence to share with you how refreshing it is to interact with someone within the Postal Service who understands accountability and is willing to do what is necessary to resolve problems courteously and professionally.  Please convey my appreciation to her for going above and beyond the call of duty.

 

Sincerely,

 

Happy Customer

Garland, TX, Vehicle Maintenance Facility Automotive Mechanic Harry B. Ketter, Sr. (right) received three Service Appreciation Veteran Pins for his 34 years of military service in the U.S. Navy from Supervisor, Vehicle Maintenance Facility John Lumanlan (left).

Garland, TX, South Station Retail Associate Jose “Tony” Rodriguez (left) received his fourth Gold Star Award from Supervisor, Customer Services Avery Garland (right) for a perfect transaction on a Retail Customer Experience.  He enjoys assisting customers and serving the community. 

Prosper, TX, Postmaster Jim Spradley (left) received his Official Retirement Certificate from Acting Manager, Post Office Operations Amanda Morrell (right).  He has over 44 years of service and his last day was August 3, 2018.

Garland, TX, Kingsley Station Retail Associate Kevin Dowdy (left) received his third Gold Star Award from Supervisor, Customer Services Florice Diggs (right) for perfect transaction on a Retail Customer Experience.  He is a U.S. Air Force veteran and has been with the Postal Service for 5 years.  Dowdy remarked, “We must work as a team in all things that we do in order to give our customers the best experience possible.”

The Lone Star Post Office decorated their office for the fourth of July.  The following photos are of their office.