Dallas Proud

North Texas, TX, Processing & Distribution Center Senior Plant Manager Larry Wagener (right), Baltimore, MD, Main Post Office Lead Carrier Coordinators Jim Christopher (center) and Stan McLaughlin (left) spoke to the Dallas District management and Letter Carriers about a national program entitled, “Where is my package?”  This program was started in Baltimore to improve package delivery accuracy, promote safety and employee engagement, reduce customer complaints, improve customer service and educate employees about the importance of accurate scanning.

Baltimore, MD, Main Post Office Lead Carrier Coordinators Jim Christopher (left) and Stan McLaughlin (right) spoke to the Dallas District about the importance of timely and accurate scanning, improved processes within the delivery unit and employee engagement to reduce the number of customer complaints with package delivery and reduce delivery costs.

Dallas, TX, Plano Northwest Station (above) and University Station (below) employees participated in the “Where is my package?” initiative designed to reduce customer complaints and increase employee engagement.