Dallas Proud

Dallas, TX, Juanita Craft Station Supervisor, Customer Services Bryon Blair received a customer compliment for retrieving a lost package.  He remarked, “It’s all about making the customer happy.”

 

Mr. Thompson,

 

I would like to extend a compliment to Supervisor Bryon Blair for personally working hard to retrieve a package that I mailed incorrectly.  Many things happened with the package and I and the recipient had lost hope of retrieval, but as of yesterday I understand that Bryon had not given up.  He located the package and ensured the contents were still inside.  I am sure most USPS employees don’t receive much credit for all the hard work and long hours that are put forth in an effort to keep the U.S. Postal system working efficiently.  So, I did not want Bryon’s efforts to go without notice.  The packaged contained a special order item valued over the provided $100 insurance and without retrieval, I would have lost money.  I spoke with over 10 USPS employees from the customer service line, to consumer affairs, to postal inspection services, and to the local office in which Bryon is employed.  I will say the only consistency found was with Bryon and his associates within the local office. 

 

Thank you!