A message from the District Manager...

A message from the District Manager... 

 Unless you never read a newspaper or newsfeed on your phone, watch the morning or evening newscasts or are a nonuser of social media, you heard about the incident with a recent flight that was overbooked and their customer that was removed from the plane.  I think if the airline flight crew, the airport security staff and maybe even the customer, had it to do over again, they all might have done something differently.

 

We all make mistakes, some are big, some are small, and some are caught on video.  And as we all know, cameras are prolific in this day and age.  The video footage of the incident on the overbooked flight is what turned a bad situation into a nightmare.  A nightmare, which has the ability to have a long-lasting effect on the airline. 

 

This week, we sent out a stand-up talk entitled, “Don’t take the bait.”  I’m also including it in this edition of Dallas Proud.  It provides information about what to do when a customer wants to video an interaction with you.

Of course, many times, we receive video that is taken by surveillance cameras, where the employee is unaware that they are being filmed.

The bottom line is, we all make up the Postal Service and we all are a part of the U. S. P. S. brand.  Every transaction at the retail window and every mail delivery have the possibility of being filmed.  So we all have to ask ourselves, am I performing my job in a way that would represent me, the Postal Service and our brand in a positive light? 

The people affected by the story regarding the airline, don’t have the chance to do something differently.  But we can use the experience as a lesson and perform our jobs daily as if we’re being filmed for the nightly news.  I think the result would be Dallas District employees demonstrating to our customers that we’re Dallas Proud.