A message from the District Manager...(December)

Everybody is busy this time of year—especially those of us at the Postal Service.  The anticipated increase of letter and package volumes have   materialized and you’re collecting, processing and delivering more packages than ever before.  But I don’t have to tell you that—you’re accomplishing this every day. 

Our customers are keeping us all busy; both in our lobbies and at their homes and businesses waiting for those much anticipated deliveries.  You are working diligently to greet customers, deliver packages, and making sure our lobbies are tidy and full of supplies. 

The next ten days will be grueling, with the most Peak Season letters and packages being entered into the mail stream next week.  I thank you for all your hard work getting us to this point and I thank you in advance for that extra effort we will all need to put forth next week to “Deliver Cheer” to all of our customers.

I am always proud to be a Postal employee, but I am most proud at this time of year because no one delivers to the American public like the employees of the Postal Service—especially those who work in the Dallas District. Stay safe, stay focused and stay healthy.  We’ll talk again soon.

 

Link: Local mail carrier delivers letters from Santa for children in Plano

http://starlocalmedia.com/planocourier/doing-the-big-man-s-work-local-mail-carrier-delivers/article_55c04c3a-c957-11e6-a499-eb06f085ef18.html

Link: McKinney mailman saves family from house fire

http://www.wfaa.com/news/local/collin-county/mckinney-mailman-saves-family-from-house-fire/379506890

Link: Postal Service Braces For Busiest Delivery Day Of The Year

http://dfw.cbslocal.com/2016/12/22/postal-service-braces-for-busiest-delivery-day-of-the-year/

Customer Compliments

Dallas, TX, Downtown Station A/Manager, Customer Services Sheila Roy received a huge  appreciation letter from a premier business customer.

I would like to take this opportunity to thank Shelia Roy for the prompt and personal attention we receive from you and we appreciate your assistance with the preparation and delivery of our Registered mail for morning pick-up.

Should you have any questions, please let me know.  Wishing you a warm holiday season, I remain:

Sincerely yours,

Dallas District Complaints and Inquiry Clerk Chutanyjia Ware received a customer compliment for providing excellent customer service to a customer who is relocating to Texas.

Tim Smith lives in Utah, but is purchasing a home in Prosper, Texas.  He needed assistance with purchasing a #3 Post Office box online. The Prosper Post Office verified they had #3 boxes available to rent; however, our online system did not show them as available. The Post Office offered to hold a box for him for a week. That did not work for Smith, as he would not be in the area until mid-December.  Ware offered Smith a solution of having his daughter walk in and rent the box for him.  Once he is in the area, Smith can go in and have his name added to the application.  Smith was very appreciative of the suggestion and sent the following message:  Hello, Chutanyjia did a wonderful job!  She is a caring and conscientious employee and a real asset to the USPS. Thank you! Tim Smith

Richardson, TX, Promenade Station Supervisor, Customer Services Jennifer R. Banks received the following customer compliment:  Thanks so much for ordering the Jimi Hendrix stamps.  I bought two sheets this morning. What a great job you do. Thank you.  Banks strives to give the kind of customer service that she would want to receive.  She ensures different varieties of stamps are available and keeps up with new releases.  Banks commented, “Customer service is the main thing.  We get repeat business by building a good rapport with our customers and letting them know we appreciate their business.”

 

Omaha, TX, Postmaster Laura Skidmore received a call recently regarding Retail Clerk Fredericka Mathis. “The customer could not contain himself,” said Skidmore.  “He went on and on about Mathis, stating she was one of the best employees the Cookville Post Office has had in a long time.  He asked us to please not lose her; that everyone he talks to says how courteous she is.  He said she is always very professional and goes out of her way to please the customer.”

Cookville is a Remotely Managed Post Office (RMPO) to the Omaha Post Office and Mathis is a leader in making sure all daily activities are completed.  She is a promoter of serving customers with dignity and respect.  We are proud to be associated with all her efforts to make the Postal Service proud.

 

 

 

 

 

We Deliver Cheer!

Dallas, TX, White Rock Station Retail Associate Andrea Carraway (left) and Supervisor, Customer Services Laventa Brown (middle, in the Santa hat) and Retail Associate Monica Howard (right) assisted a customer mailing holiday packages.

Manager, Customer Services Allan Wilson commented, “My supervisors and I talked with the clerks about providing friendly, fast, service during peak season.  This is our time to shine and deliver the Brand in an exceptional light. 

We know our customers are going to think coming to the post office at this time of year will require waiting, but with the utilization of the Mobil Point of Sale (MPOS) and the clerks moving  the line quickly with a smile, we have made a lot of customers happy.  Deliver the Brand is what we do at the ROCK!!! Happy Holidays!!!”

Dallas, TX, Lake Highlands Retail Associate Shondra Blair (behind the counter) assisted customers with their holiday shipping needs.

Manager, Customer Services Tina Young remarked, “I tell my employees that service is still number one, our customers are a priority.  We deliver their mail on time and everything goes every day. 

We are family.  We work together by interacting with professionalism and we encourage smiles.  We talk about our customers coming first.  So with that being said, our customers appreciate us and we appreciate our customers.  We’re centrally located in residential and businesses.  So, we act accordingly.”    

 

 

 

Gold Star Awards

Dallas, TX, DFW Finance Unit Retail Associate Genava Bishop (right) received a Gold Star Award from Supervisor, Customer Services Nadra McCain (left) for a perfect transaction on a Retail Customer Experience.

 Carrollton, TX, Main Office Retail Associate Roman Hailemariam (center) received her first Gold Star Award from Manager, Post Office Operations CJ Tabbot (right) and Officer In Charge John Lindsey (left) for a perfect score on a recent Retail Customer Experience.  The best part about her job is helping the customer.  She enjoys all aspects of her job.  Hailemariam commented, “My boss has really helped me to learn my job.  He has helped me to be become more knowledgeable and to do my best.”

Carrollton, TX, Rosemeade Station Retail Associate Angela Chen (center) received her sixth Gold Star Award from Manager, Post Office Operations CJ Tabbot (right) and Officer In Charge John Lindsey (left) for a perfect score on a recent Retail Customer Experience.  Chen has worked for the Postal Service for 19 years.  She enjoys talking with her customers and building relations with them.  Chen cares about the business and not just selling inventory.  A lot of her customers have followed her from the Carrollton Main Office to  Rosemeade Station.  She remarked, “We have a very good team here.  The reason why I’m still working is to put my son through medical school, so he can be a doctor.”

Athens, TX, Lead Retail Associate Howard Wright received Gold Star Awards on his last two Retail Customer Experiences.

Kilgore, TX, Retail Associate Jeanette Carr (left) received a Gold Star Award from Postmaster Joe McQuiston (right) for a perfect score on a recent Retail Customer Experience.

Texarkana, TX, Retail Associate Steve Guitierrez (center) received a Gold Star Award from Postmaster Donna Shirhall (right) and Supervisor, Customer Services Tracy Moore (left) for a perfect transaction on a recent Retail Customer Experience.

Irving, TX, Valley Ranch Station Retail Associate Monica Toscano (center) received her second Gold Star Award in the past two months from Manager, Post Office Operations Dan Carleen (left) and Manager, Customer Services Glenn Frorath (right).  She remarked, “I try to treat my customers as I would want someone to treat my parents, by providing outstanding service, having patience and service with a smile.” This is the fourth consecutive Gold Star for the Valley Ranch Station.

Frisco, TX, Retail Associate Kathy Ocon (center) received her second Gold Star Award from Manager, Post Office Operations CJ Tabbott (right) and Postmaster Darwin Adams (left) for a perfect score on a recent Retail Customer Experience. 

Kathy Ocon has worked for the Post Office for five years.  She enjoys interacting with different types of people and servicing her customers.  Ocon is proud of what the Post Office stands for and making sure that everybody gets their packages.

Longview, TX, Retail Associate Gerald Williams (second left) received a Gold Star Award from Postmaster Shiniqua Toliver (second right) and Supervisors, Customer Services Pamela Jackson (far left) and Stanley O’Quinn (far right).  This is the 16^th consecutive 100% score for Longview.

 

Grand Prairie, TX, Westchester Station Retail Associate Binta Tunkara (right) received her first Gold Star Award from Manager, Customer Services Patti Walker (left) for a perfect score on a recent Retail Customer Experience.  Tunkara enjoys helping her patrons.  She does her best to give excellent customer service to all her customers.  Tunkara commented, “I have excellent co-workers who work well together as a team.”

Grand Prairie, TX, Fountain Station Retail Associate Alicia Jackson (right) received her first Gold Star Award from Manager, Customer Services Patti Walker (left) for a perfect score on a recent Retail Customer Experience.  Jackson is a 18-year postal veteran who said the best part is assisting her great customers.  She takes pride in doing a good job and going above and beyond customer expectations. This is the seventh consecutive 100% score for Fountain Station.

Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (right) received her 21st, 22nd and 23rd Gold Star Awards from Manager, Customer Services Patti Walker (left) for perfect scores on Retail Customer Experiences from September, October and November. 

Gilmer, TX, Retail Associate Evonne Hashaway (left) received a Gold Star Award from Postmaster Dale A. Silvertooth (right) for a perfect score on a recent Retail Customer Experience.

 

Coppell, TX, Retail Associate Sarita Tiwari (center) received her second Gold Star Award from Manager, Post Office Operations Randall Joines (left) and Postmaster Lisa Mathis (right) for a perfect score on a recent Retail Customer Experience.

Sarita Tiwari is a 19-year postal veteran.  She strives to give good customer service and enjoys the work.  Tiwari commented, “I like my co-workers and I have a nice happy family at home.”

Addison, TX, Post Office Retail Associate Joy Noderer (left) received a Gold Star Award from Postmaster Alicia Soliz (right) for a perfect transaction on a Retail Customer Experience.

Addison Retail Associate Joy Noderer has worked for the Post Office for 18 years and is a 20-year U.S. Air Force Veteran.  She received a Gold Star Award for providing outstanding customer service.  Noderer enjoys interacting with and providing excellent service to her customers.  She commented, “I like working with a great team.”

 

Garland, TX, North Station Retail Associate Sara Mathew (left) received a Gold Star Award from Supervisor, Customer Services Colleen Bane (right).

Garland North Retail Associate Sara Mathew was presented with her first Gold Star Award for a perfect transaction on a recent Retail Customer Experience (RCE).  She provides first-class service for all her customers.  Mathew has worked for the Postal Service for 15 years.  She remarked, “I want all my customers to be happy, by providing them with great service.  It’s important to have a good team.  We feel like a family.” 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Link Mobile Quotable

Diwali Stamp Event

Dallas, TX, Manager, Customer Service Operations Angela San Miguel (center, sixth from right) presented the Diwali stamp to a huge crowd at the special event. 

Dallas Post Office Retail Associate Antonio Borges assisted with selling the Diwali Forever stamps and cachets.

 

 

30-year Service Awards

North Texas Processing & Distribution Center (NTXP&DC) Network Specialist Mike Smith (right) received his 30-year Service Award from Manager, Transportation and Networks Bob Deal (left).

North Texas Processing and Distribution Center (NTXP&DC) Maintenance Operations Support Clerk Nedra S. Ragsdale (left) received her 30-year Service Award from Manager, Maintenance Operations Support Rosemary Lloyd (right).

 

Greenville, TX, Retail Associate Alisa Sanders (right) received her 30-year Service Award from Officer In Charge Kevin Waldroup (left).

Richardson, TX, Main Office Building Equipment Mechanic Wendell R. Talburt (second left) received his 30-year Service Award and Maintenance Mechanic Ted Lewis (center) received his 35-year Service Award from Postmaster Veronica Johnson (far right) and Supervisors, Customer Services Tonya Chambers (far left) and Phyllis Andrews (second right).

Building Equipment Mechanic Wendell R. Talburt enjoys traveling to various places and fixing different machines.  He is a U.S. Air Force Veteran of ten years.  Maintenance Mechanic Ted Lewis takes pride in making sure everything is running smoothly and that the mail is delivered on time.  Lewis is a veteran of the U.S. Navy.

Greenville, TX, Letter Carrier Roger Garvin (left) was presented with his 30-year Service Award from Officer In Charge Kevin Waldroup (right).

North Texas Processing & Distribution Center (NTX P&DC) General Expeditor Charles W. Blackmon proudly displays his 30-year Service Award.