Coppell, TX, Consumer Affairs Representative Rhonda Buggs went above and beyond assisting a customer with a package.

 

 I would like to take this opportunity to thank you for your professionalism and willingness to go above and beyond when I telephoned you Wednesday, August 3, 2016, about a package I had sent out of Cedar Park, Texas on Friday. July 29, 2016, to New Jersey. I had already called the 1-800 number and was advised I would have to wait until it had no movement for 5 days to open a case. I saw the package had been checked on July 30, at 11:44am to your Post Office in Coppell, TX, and decided to seek help from this Post Office. When I made the call you answered and were very willing to go above and beyond to check with the appropriate parties. You took my number and called me back with an update. You advised me you would probably have to call me back the next day with more information. I continued to monitor the tracking and sure enough the next morning it arrived in New Jersey. You called me first thing in the morning with an update. When I stated I didn’t know what you did but thank you very much, you graciously and humbly said you wish you could take credit but not the one that laid hands on the package and made it happen. I run an Assisted Living facility in the Austin area and just want you to know how much I appreciate your mannerisms and self-motivation to go above and beyond. I hope I can share your story with some of my 100 employees and hope this is the kind of impact they make on the lives of others. Again, thank you so much and know you are appreciated for the job you do.