Customer Compliment

Irving, TX, Las Colinas Finance Station Retail Associate Horace Williams received a customer compliment.

Dear Mr. Gilchrease,

A couple of weeks ago I took a very precious picture to be mailed from the Las Colinas Finance Station.  Horace Williams advised me on the best way to mail it and he helped me prepare the package to reach its destination safely.

Today, I had to mail about 10 packages, and again Williams helped me.  I had mistakenly put the wrong tape on the packages and he painstakingly helped me to remove that tape from each of the packages so that my total expense was about a third of what it would have been had it not been for his help.  In all of this, he assured me that it was not too much trouble.

I’m a senior citizen and this gentleman’s help and courtesy really made my day.  I so appreciate what he did for me and I want to be sure that you are aware of the quality of your Postal employees.

Yours truly,

Happy Customer

Mesquite, TX, North Station Retail Associate Hung Nguyen received a Gold Star Award for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 20 years.  Nguyen remarked, “I love the Post Office and I’m proud to do a good job.  I’m going to stay here until I retire.”

 

Irving, TX, Central Station Letter Carrier Valentine Garcia (left) and Manager, Customer Services Kenny Gilchrease (right) received a customer compliment.

 

Dear Mr. Gilchrease,

 

Thank you for taking my call today regarding the Postal delivery changes that have resulted in the mail delivery in our building being moved from 11:30am to after 4:00pm.  Your response was outstanding in understanding the impact of end of business delivery of the U.S. mail to its business customers.  Your response of a solution was excellent and we look forward to the change that will result in noon mail delivery.

 

Our prior Carrier, Valentine Garcia was outstanding.  He was very professional and always helpful and very accurate with getting the mail in the correct box.  All of the tenants miss him and we understand the Post Office must make changes from time to time.

 

Thank you again for your response to this issue impacting the business tenants of 600 East Carpenter Freeway in Irving Texas.

 

Very truly yours,

 

Happy Customer

 

Dallas, TX, Bent Tree Station Letter Carrier Von Eric Brown (left) received his 25-year Service Award from Acting Manager, Customer Services Angelia Hicks (right).

Palestine, TX, Retail Associate Sherrill Funderburg (right) received a Gold Star Award from Postmaster Anthony Young (left) for a perfect transaction on a Retail Customer Experience.

Marshall, TX, Retail Associate Lakesha Jackson (second left) received her first Gold Star Award from Manager, Post Office Operations Johnny Wright (far left) and Postmaster Daphne M Moore (far right) for a perfect transaction on a Retail Customer Experience.  She was joined by Retail Associates Sherea Clark (third left), Maria Marsh (third right) and Pam Whatley (second right).

Shelbyville, TX, (left to right) Postmaster Renita Hudman; Retail Associates Tashma Rummer and Shameka Clifton; Rural Carrier Johnny Shofner; Custodian Pauletta Washington; Rural Carriers Ronnie Wheeler and Jammie Bragg celebrated the holidays at their annual Christmas party.

Shelbyville, TX, Postmaster Renita Hudman (far right) and some happy customers posed for a picture at their Christmas party.

Shelbyville, TX, Post Office held their 14^th annual Cookies and Punch Day on December 15, 2017.  Approximately 75 customers had a good time and lots of food as seen in the picture above and below.