The Rowlett Post Office held a passport fair on June 23, 2018.  They processed 35 passports and generated $1,506 in total revenue.

Rowlett, TX, Retail Associate Sonja Smith (right) verified the information on a customer’s passport application.

Rowlett, TX, Retail Associate Emma Cordova (left) answered questions for a customer about her passport paperwork.

Rowlett, TX, (left to right) Retail Associates Sonja Smith, Emma Cordova and Postmaster Wilma Johnson celebrated a successful passport fair.

 

 

Irving, TX, Main Post Office Retail Associate Kimberly “Kimmie” Rogers (left) received her second Gold Star Award from Acting Manager, Customer Services Gary Moore (right) for a perfect transaction on a Retail Customer Experience.  She likes to lead by example while still having fun and making people laugh.  Rogers is pleased to be able to communicate and build relationships with her clients.  She commented, “I love putting a smile on my customer’s face.”

Desoto, TX, Letter Carrier Clubber Targton was nominated for the Postmaster General Hero Award after assisting a customer who had a heart attack.

 

City Carrier Clubber Targton went above and beyond in the service of her customer on June 20, 2018.  She was delivering mail on her route and the customer came to the truck to get the mail.  Clubber noticed the customer looked peaked and off color.  She inquired if the customer was ok.  The customer said that she was fine.  However, Clubber’s instinct kicked in and she asked for the husband’s phone number which the customer gave to her stating that she was fine.  The customer walked back to her house and collapsed unconscious at her doorstep.  Clubber immediately went to her and tried to revive her, but couldn’t.  She called 911 and started resuscitation on the customer until she became conscious again.  Clubber cooled the customer down with a frozen bottle of water that she had in her pocket and waited for an ambulance.  Upon the EMT arrival, Clubber called the customer’s husband and asked which hospital he wanted her taken to.  The following day, the husband called to Clubber to inform her that his wife had undergone a battery of tests and had a heart attack.  The Postal Service would like to applaud Clubber for being watchful, her quick thinking and caring for her customers.

The North Texas Processing & Distribution Center held a Lean Six Sigma Training Class the week of June 18, 2018.  Trainers Aaron Farmer (far left), Ted Seiter (standing, second left) and Robert B. Mcguire (far right) trained employees on how to improve USPS products, services, and processes with a focus on continuous improvement, being customer focused and process excellence.

Dallas District Complaints and Inquiry Clerk Kathie Cook (left) received her “bling” from Business Development Specialist Ron Williams (right) for submitting a lead to TST Impresso that generated $15,630.  She was handling a complaint and realized that there was an opportunity for the Post Office to gain new business from that customer.  Cook submitted a lead which turned into revenue for the USPS.

Grand Prairie, TX, Westchester Station Letter Carrier Janie Luna was talking with her son about work when he mentioned that his company had been having issues with another shipping company.   She asked him to ask his boss if he would be interested in speaking with a Postal Representative and he agreed. Luna immediately submitted a lead to Dynamaxx & Gemini/dba Dynamaxx.  With the help of her Manager Patti Walker, they reached out to Business Development Specialist Ron Williams.  He met with the customer and enlisted the help of Senior Field Sales Representative Kim Williams to close the deal.  This turned into $196,100 sale for the Postal Service.  The moral of this story is that leads are everywhere, you just have to keep an eye out for them.

Colmesneil, TX, Postmaster Tammy Hopson (left) received her 30-year Service Award from Manager, Post Office Operations Johnny Wright (right).

Texarkana, TX, Retail Associate Charisse Jiles (center) received a Gold Star Award from Supervisor, Customer Services Tracy Moore (left) and Postmaster Chad Stansbury (right) for a perfect transaction on a Retail Customer Experience.  Stansbury remarked, “Charisse meets every customer with a smile and friendly greeting.  She is loved by her customers and we’re extremely proud of her.”