The Addison Post Office held a productive passport fair on May 5, 2018.  They processed 77 passports and generated over $3,415 in total revenue.

Addison, TX, Postmaster Alicia Soliz (left) and Retail Associate Julian Molina (right, behind table) were busy assisting a family with their passport applications.

Addison, TX, Retail Associate Julian Molina (left) assisted a family with their passport applications.

Addison, TX, Distribution Clerk Robert Castro (left) verified a customer’s passport application.

Addison, TX, Retail Associate Rita Kuruvilla (left) processed the passport applications for a happy family.

Plano, TX, Main Post Office Retail Associate Lajuan Whitlow (left) received a Gold Star Award from Postmaster Todd Smith (right) for a perfect transaction on a Retail Customer Experience.  She is a U.S. Air Force and Navy veteran.  Whitlow’s goal is to assist all her customers and make them happy. 

Plano, TX, Downtown Station Retail Associate Samara Diaz (left) received her second Gold Star Award from Postmaster Todd Smith (right) for a perfect transaction on a Retail Customer Experience.  She enjoys helping customers find the best way to ship their packages by choosing the best options for their needs.   

 

 

 

 

 

Frisco, TX, Teel Finance Unit Retail Associate Richard Wilson (right) received a Gold Star Award from Supervisor, Customer Services Sheri Blackmon (left) for a perfect transaction on a Retail Customer Experience.  He likes everything about his job and is proud to represent the postal brand.

Frisco, TX, Main Post Office Retail Associate Miles James (right) received his second Gold Star Award from Supervisor, Customer Services Sheri Blackmon (left) for a perfect transaction on a Retail Customer Experience.  He enjoys working with people and assisting customers.  James remarked, “It makes me proud to see all the work we get done by cooperating.”

Dallas District Business Service Network Representative Willie Fagan (right) received her “Bling” for a recent lead that she gave to the Business Development Team. The lead is called Bioworld Merchandising.  Fagan identified this as a potential opportunity for the Postal Service and promptly handed it over to Business Development Specialist (BDS) Ron Williams (left).  After contacting the customer and recognizing its potential, Williams enlisted the help of Senor Field Sales Representative Kim Williams who turned the lead into a sale of over $500,000 for the Postal Service and with the company’s expansion, this could turn into over $1,000,000 worth of revenue.  She has been a huge lead generator for the BDS and many of her leads turn into revenue but this one so far, is the biggest.  The Dallas District would like to thank Fagan for her diligence!

Dallas, TX, Lakewood Station Retail Associate Mark Pound (right) received his second Gold Star Award from Supervisor, Customer Services Sheria Overton (left) for a perfect transaction on a Retail Customer Experience.  He has been with the Postal Service for 33 years and has worked at 17 different stations.  Pound strives to do a good job and make the customer experience better for his patrons.  He looks forward to his retirement.

Addison, TX, Retail Associate Mathew Abraham (center) received a Gold Star Award from Acting, Manager, Post Office Operations Amanda Morrell (left) and Postmaster Alicia Soliz (right) for a perfect transaction on a Retail Customer Experience.  He has 22 years of experience with the Postal Service and is proud to work for an established organization providing customer service in the mailing industry.  Abraham remarked, “I’m really proud to work here with my co-workers and Postmaster.  They are so helpful and nice.”