Hawkins, TX, Retail Associate Michelle Hartline (center) and Postmaster Michael Owsley (second right) received gift baskets, postal proud t-shirts and a catered lunch for achieving first place in the level 18 to 20 Point of Sale/Retail Systems Software Survey Contest with 71 surveys taken and a 95.56% overall customer satisfaction rate.  The gift baskets were presented by A/Marketing Manager Arlene Sanchez (second right); A/Retail Manager Randi Klement (far right) and A/Retail Specialist Sandra McCallister (far left).

Sulphur Springs, TX, Letter Carrier Ken Davis (left)  received his official Retirement Certificate from Postmaster Michael Arrambidez (right).

Sulphur Springs, TX, Letter Carrier Ken Davis made his last clock ring as a Carrier.  He was a City Carrier in Sulphur Springs with over 13 years of service and he served in the U.S. Navy.  Davis worked in several other offices including Plano, Emory, Wolfe City and Honey Grove.

Dallas, TX, Lake Highland Letter Carrier Reggie Wilson (right) received a customer compliment. Manager, Customer Services Tina Young (left) remarked, “I’m very proud of the work that Mr. Wilson does.”

 

Tina,

 

Many thanks to you for appointing Reggie to be our Mailman these last few months. He is professional, polite, kind and so helpful. We appreciate him so much.

 

Thank you,

Happy Customers

 

Tina,

 

I would like to commend Reggie for being an exceptional Letter Carrier and an exceptional young man.  He is very responsible and reliable, always friendly, upbeat, positive and does an outstanding job in delivering our mail.  Many of our neighbors share our feelings about Reggie.  I sincerely hope that he can continue to serve our route. 

 

With much gratitude,             

Happy Customers

 

To whom it may concern, 

 

We all love this guy.  So nice, kind and personable.  We would love to keep him on our route.

  

Dear Tina.

 

Our current mail carrier is Reggie Wilson.  He told me recently that next week will be his last week.  I am so sorry to hear that.  He has been so friendly and always has a smile.  He will be missed by the whole neighborhood. 

 

We sure Love Reggie as our mail carrier!!!  He is such a Professional young man and is a true asset to the USPS.  Many including myself and my family wish Reggie to be our permanent mail carrier.  Hope your week goes well. 

Garland, TX, Letter Carrier Mark Gunter (center) received his 35-year Service Award from Postmaster Tim Huskey (right) and Manager, Customer Services Jose A. Baez Jr. (left).

Lead to Win

Dallas, TX, Postmaster Yulonda Love (second left) and her team members (left to right) Manager, Customer Service Operations (MCSO) Angela San Miguel; Administrative Assistant Leonila Lozano; Customer Relations Coordinator John Torrez; and MCSO Rodrick Cole were featured in the Lead to Win message for their focus on revenue success.  The Dallas District performance in Total Revenue FPR % to Plan was 1.7% YTD.

 

3 keys to their team’s success on this indicator are:

 

·         Ensure sufficient stamp stock on retail windows and for commercial sales.

·         Continued focus on managing WTIL, most improved in Quarter 3.

·         Brand Scanning – consistently at a 92% or better. Best in the District. 

What to do about worrying too much

Today’s world is fast-paced, complex and often unsettling. Many situations — and certainly the daily news — can cause feelings of worry. While most anxious reactions are normal and can help you avoid actual dangers, excessive worry can harm your health. This month’s newsletter can help you recognize the signs of excessive anxiety and provide you with education and treatment options.

 Terri

Terri Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP

214-353-6996 | TLSitrin@magellanhealth.com

Magellan Health Inc,  2341 W Northwest Hwy, Dallas, TX  75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU (800-327-4968) TTY: 877-492-7341

Keep Learning

Part of being resilient is knowing what is available to you to help. Community resources, government programs, support groups, are just a few examples of resources that you may need to employ to help you through the spot you find yourself in. Doing research and continuing to learn about what is available to you is another way to help you be resilient.

One resource that is always available for USPS employees and their eligible household members is the Employee Assistance Program (EAP). With 24 hour a day, 7 days a week services that are free, the EAP may be just what you need to make it through. With offerings such as counseling, consultations, coaching, and critical incident response services, the EAP is able to help in a variety of ways. And, they are easy to access. Just call or visit their website to learn more.

I want to thank you for being a part of this ePromotion and encourage you to contact me if you would like to learn more about resiliency and how it can benefit you. The free coaching services offered through the EAP is a great, confidential way to help you reach your goal of being more resilient. If you would like to learn more, give me a call or send me an email. My contact information is located below.

Terri

 

Terri Sitrin, LCSW, ACSW, CEAP | EAP Consultant, Dallas District | USPS EAP

214-353-6996 | TLSitrin@magellanhealth.com

Magellan Health Inc,  2341 W Northwest Hwy, Dallas, TX  75220-4415 Go to www.EAP4YOU.com or call 800-EAP-4YOU (800-327-4968) TTY: 877-492-7341

 

Suicide Prevention: How We Can Make a Difference - To find out more, click here.