Lead to Win

And the winner is….The Frisco Main Post Office (MPO) for the February “Great Service, Great Rewards” Point of Sale (POS) survey contest. The Frisco MPO was selected from the Dallas District Offices that received 100% overall satisfaction from customer POS surveys.  Dallas District Retail recently visited the Frisco MPO and provided fresh baked cookies to the winners. Pictured (from left) Postmaster Carlnell Hardy; Supervisor, Customer Services Sheri Blackmon; Retail Associates Brandy Porea-Marshall; Erica Gordon; Lizy John; Richard Wilson; Juan Silva; Lamont Coleman; Tujuana Shinholster; Supervisor, Customer Services Jose Gomez and Serjio Collazo.

 

Paris, TX, Letter Carrier Eric Williams (above) displayed his 30-year Service Award.

Coppell, TX, Retail Associate Maria Wells (left) received her seventh Gold Star Award from Postmaster Ramona Rogers (right) for receiving a perfect score on Retail Customer Experience (RCE) transactions.

North Texas Processing & Distribution Center (P&DC) Maintenance Support Clerk Naomi Anye (center, holding certificate) was recognized as the 2020 Engagement Most Valuable Players (EMVP). To be considered for EMVP status, an employee has to be nominated by a co-worker for making a positive difference for their workplace and team. She was joined by her coworkers (from left) Maintenance Support Clerk Margaret Joseph; Contract Technician Tiesha Whitlock; Maintenance Support Clerk Nedra Ragsdale; and Manager, Maintenance Operations Support Rosemary Lloyd who congratulated her for receiving this award. Not pictured is Maintenance Support Clerk Ellen Austin who also won the MVP Award.

Dallas District Health and Resources Manager Kyioka Rahim (far right) recognized (from left) Occupational Health Nurse Sini Basil; Human Resources Clerks Karlene Harold; and Tammy Hernandez as the 2020 Engagement Most Valuable Players (EMVP). To be considered for EMVP status, an employee has to be nominated by a co-worker for making a positive difference for their workplace and team.

Frisco, TX, Main Post Office (MPO) Retail Associate Christine Silmon (center) received her second and third Gold Star awards from Postmaster Carlnell Hardy (left) and Supervisor, Customer Services Sheri Blackmon (right) for receiving a perfect score on Retail Customer Experience (RCE) transactions.

The Irving Black Arts Council held its annual Black History Celebration presented by the City of Irving Black Arts Council on February 23,  2020 at the Irving Arts Center.

Irving, TX, Postmaster Rodney Malone (above) gave a speech honoring the Black Heritage Stamp series, focusing on the most current honoree, esteemed journalist Gwen Ifill.

Lead Retail Associate Angie Wafer (above) sold stamps during the reception.

 

 

Mesquite, TX, North Station Retail Associate Anthony Nelluvelil (above) accepted his fourth Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

Garland, TX, Main Post Office (MPO) Maintenance Mechanic Harvey Johnson (right) received his 35-year Service Award from Postmaster Damon Coquillette (left).

Richardson, TX, Huffhines Station Retail Associate Lateasa Brumfield (right) was presented her second Gold Star Award form Manager, Customer Services Stan Adams (left) for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

Rowlett, TX, Retail Associate Wilford Ball (right) accepted his seventh Gold Star Award form Officer-In-Charge Maria Rosales (left) for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

                       

Forney, TX, Retail Associate Lawrence Monreal (right) was presented his sixth Gold Star award from Postmaster Danette Steward (left) for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

Dallas, TX, White Rock Station Retail Associate Vanessa Washington (above) received her sixth Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

Dallas, TX, Vickery Station Retail Associate Alysa Thompson (above) displayed her first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transactions.

A message from the District Manager Scott Hooper…

CONNECTING WITH CUSTOMERS

Since 2003, we have been tasked with finding leads for potential customers to help generate revenue.  The leads are submitted through six programs — Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead. Each program allows employees to provide tips about businesses that could benefit from using USPS products and services. 

Although it started with our Letter Carriers, it has grown to become part of the everyday routine for all of us.  Backed by the Employee Unions and Management Associations and promoted through our Business Development Specialist, we have grown year over year.  It only takes a moment to ask someone if they would be interested in benefitting from our many products and services.

Business Connect (BC) and Employee Engagement Programs (EEP) has a combined revenue for Dallas of $11,801,954 for QTR 2.  Thank you for doing your part.  I appreciate your effort and commitment.

 

 

Longview, TX, Postmaster Shiniqua Toliver (above) recently discovered a great revenue opportunity for the USPS.  A local business was utilizing another company shipping needs. She was adamant to win them back as customers and made her intentions known when she reached out to them and also submitted a Business Connect lead. Toliver and Business Development Specialist Jenny Yoo teamed with Field Sales Representative Ron Williams to present the company with the best shipping options. The company representative stated the one sentence that convinced him was when Toliver told him, “It’s time to come back to mama.”  With her engagement, persistence and an obvious care for the customer, she convinced them to give USPS an opportunity.  A big thank you to Toliver for her engagement and sharp eye for revenue that generated over $4,924,432 in new estimated annualized revenue.         

Dallas, TX, Main Post Office (MPO) Supervisor, Transportation Operations Debra Warren (holding certificate) displayed her 35-year Service Award. She was surrounded by friends (from left) Operations Support Specialist Margaret Branch; Manager of In-Plant Support Karen Ware; Supervisors, Distribution Operations Richard Batiste; Jackie Giles; and Linda McCain.

Cedar Hill, TX, Retail Associate Wanda Garner (center) received her third Gold Star Award from Supervisors, Customer Services Michael Moreno (left) and Vanessa Johnson (right) receiving a perfect score on a Retail Customer Experience (RCE) transaction.

McKinney, TX, Main Post Office (MPO) Retail Associate Jacoby Johnson (above) displayed his first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Bent Tree Station Retail Associate Lacrystal Lambert (left) accepted her second Gold Star Award from Supervisor, Customer Services Melba Lopez (right) for receiving a perfect score on a Retail Customer Experience (RCE).

Dallas, TX, Lakewood Station Retail Associate Regina Williams (left) was presented her first Gold Star Award from Supervisor, Customer Services Sheria Overton (right) for receiving a perfect score on a Retail Customer Experience (RCE).

Plano, TX, Wildcat Station Letter Carrier Richard Parrott (left) received his 25-year Service Award from Manager, Customer Services Kevin Taylor (right).

Princeton, TX, Letter Carrier Gerry Nance (right) received his 35-year Service Award from Postmaster Jimmy Pigue (left).

Greenville, TX, Main Post Office (MPO) Retail Associate Dariela Rodriguez (right) received her first Gold Star Award from Supervisor, Customer Services Vic Hollingsworth (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Manager, Post Office Operations (MPOO) 5 has three Safety Blitz teams that conduct a blitz in three separate offices each month. If they find infractions, the employee receives a red ticket and they have a discussion with the employee and management to correct these deficiencies. If the employee does everything correctly while they are observing them, they will receive a green ticket and the employee is commended. When an employee receives a green ticket they are entered into a drawing for the quarter. Cedar Hill, TX, Letter Carrier Tonya Juarez (holding shirt) won the drawing for Q. 3, 2019.

#Postal Proud

Prosper, TX, Retail Associate Angela Sestito (above) displayed her first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Richardson, TX, Main Post Office (MPO) Retail Associate Tonya Adadevoh (left) was presented with her second Gold Star Award from Supervisor, Customer Services Quentin Norris (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Downtown Station Retail Associate Monticue Boyd (left) displayed his fourth Gold Star Award from Manager, Customer Services Shirlonda Gillespie (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Addison, TX, Retail Associate Julian Molina (left) received with his first Gold Star Award from Officer-in-Charge (OIC) Kevin Brinkley (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.                    

Addison, TX, Retail Associate Mathew Abraham (left) accepted his fourth Gold Star Award from Officer-in-Charge (OIC) Kevin Brinkley (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

    

Ennis, TX, Retail Associate Michele Jones (right) was presented with her 5th Gold Star Award from Supervisor, Customer Services Michael Crossland (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Spring Valley Station Retail Associate Verbon Warren (center) accepted his sixth Gold Star Award from Manager, Customer Services Jose Martinez (left) and Supervisor, Customer Services Susan Walker (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Prestonwood Station Retail Associate Lekita Bradley (right) received with her second Gold Star Award from Supervisor, Customer Services Janice Thompson (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Carrollton, TX, Main Post Office (MPO) Retail Associate Minh Tcheng (left) was presented with her 11th Gold Star Award from Manager, Customer Services Jimmy Porter (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Carrollton, TX, Rosemeade Station, Retail Associate Phuong Le (above) displayed his third Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Flower Mound Station Retail Associate Rachael Downs (left) received her third Gold Star Award from Supervisor, Customer Services Stephen Joseph (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Corsicana, TX, Retail Associate Denis Hickey (right) was presented a Gold Star Award from Postmaster Caesar Brannon, II. (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.