Irving, TX, Las Colinas Finance Station Retail Associate Horace Williams (above) was selected as the Dallas District week 6 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Frisco, TX, Main Post Office (MPO) Retail Associate Eddie Hedge (center) accepted a Gold Star Award from Postmaster Carlnell Hardy (left) and Supervisor, Customer Services Sheri Blackmon (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

A message from the District Manager Scott Hooper…

Setting a Good Example in the Holiday Homestretch The term “homestretch” describes that moment in a race when the finish line is in sight – when athletes dig deep to find that extra surge to finish in first place. That’s where the Postal Service is right now – in our holiday homestretch. The next several days will bring continued high volumes of cards, letters and especially packages. The Dallas District is doing all they can to help deliver the holidays and I thank you for your hard work. All employees should strive to set a good example, especially when it comes to safety. Be sure to follow these guidelines: • Continue wearing your face covering properly, stay away at least six feet away from others, and wash your hands often for at least 20 seconds. • Stay aware at all times, especially in high-traffic areas, loading docks, and anywhere motorized equipment and vehicles are operating. • When operating a motor vehicle, follow all safety instructions to avoid rollaway/runaway accidents. • Be aware of children, pets and others while on the delivery route; holidays mean more people out of school and work and more people in neighborhoods during the day. Serving our customers is the Postal Service’s mission and we should also set good examples for excellent customer service, including: Saying “No to the Throw,” accurate delivery, and accurate scanning. Do the right thing, even when no one is looking – Cameras are everywhere today, so keep in mind that you represent the postal brand when delivering, serving customers at the counter or in the lobby, and any time you are on duty. Always assume someone is watching, because they probably are. This holiday season, let’s all set a good example by putting safety first, as we successfully fulfill our mission of serving our customers. Let’s dig down and find that added effort that puts us over the finish line. Thank you for your hard work and commitment to our customers and to each other. I extend my best wishes to you and your families for a Happy Holiday.

Richardson, TX, Main Post Office Letter Carrier Ron Terry (above) received some holiday cards from his customers in appreciation of his hard work throughout the year.

Dallas, TX, Medrano Station Lead Retail Associate Darryl Harwell (above) was selected as the Dallas District week 5 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Cookville, TX, Retail Associate Fredericka Mathis (above) submitted a lead through Clerks Care program that secured a large mailing from Ministering Our Military (MOM). Her efforts provided $8490 of estimated annualized revenue for the Postal Service.

On December 15, 2020 the North Texas Processing & Distribution Center (P&DC) Social and Recreation Committee gave away fruit to employees on all three tours.

Cookville, TX, Retail Associate Fredericka Mathis (above) submitted a lead through Clerks Care program that secured a large mailing from Ministering Our Military (MOM). Her efforts provided $8490 of estimated annualized revenue for the Postal Service.

The North Texas Air Transportation Specialists located at the Vehicle Maintenance Facility decorated their office for the holiday season.

Marshall, TX, Retail Associate Pam Whatley (right) was number two in the district for Breast Cancer Research (BCR) stamp sales in the month of October, as well as the final week challenge. She was presented a Certificate of Appreciation from Supervisor, Customer Services LaKesha Jackson (left).

The Royse City Post Office was number one in Management Post Office Operations (MPOO) area 5 and number two in offices level 20 and below, as well as number four in the entire district for Breast Cancer Research (BCR) stamp sales in the month of October, as well as the final week challenge. Pictured from left are Office-In-Charge Pat Beets; Supervisor, Customer Services Maria Bussard; Retail Associates Cecilia Mock; Michelle Smith; and Erick Neal. Smith was fifth in the district in sales.

Carrollton, TX, Rosemeade Station Lead Retail Associate Sabrina Reynolds (above) was selected as the Dallas Districts week 4 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Dallas, TX, Downtown Station Retail Associate Monticue Boyd (above) displayed a Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

The Prosper Post Office was the winner of the Dallas District Level 20 and below Breast Cancer Research (BCR) Stamp sales for the month of October. Their total BCR stamp sales was $9,267. Pictured are Postmaster Stacy Auten (left) and Retail Associate Angela Sestito (right).

Prosper, TX, Retail Associate Angela Sestito (above) was in the top five highest sales for the Dallas District with a total of $4,706 for Breast Cancer Research (BCR) stamps.

The Carrollton Main Post Office (MPO) was the winner of the Dallas District Level 21 and above Breast Cancer Research (BCR) Stamp sales for the month of October, as well as the final week challenge. Their total BCR stamp sales were $18,140. Pictured from left are District Manager Scott Hooper, Retail Associate Minh Tcheng and Postmaster Darwin Adams.

Carrollton, TX, Main Post Office (MPO) Retail Associate Minh Tcheng (above) was the top selling associate for the Dallas District with Breast Cancer Research (BCR) total stamps sales of $16,579. Tcheng was the sixth highest seller in the nation and the fifth highest in the Southern Area.

Prosper, TX, Postmaster Stacy Auten made a Christmas Stamp tree for her office. Now when customers ask, “What Christmas Stamps do ya’ll have?” We point to the tree and say those.

Dallas, TX, Medrano Station Retail Associate Maria Bhaskaran (above) was selected as the Dallas Districts first winner of the “Say my Name” Point of Sale” (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Irving, TX, Las Colinas Finance Station Retail Associate Debbie Williams (above) was selected as the Dallas Districts week two winner of the “Say my Name” Point of Sale (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Jacksonville, TX, Retail Associate Charlotte Sanders (above) was selected as the Dallas Districts week three winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Dallas, TX, Downtown Station Retail Associate Dawndrell Williams (above) accepted her second Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Dallas, TX, White Rock Station Letter Carrier Johnny Compian (above) received his 35-year Service Award.

Dallas, TX, White Rock Station Letter Carrier Kenneth Ruffing (above) received his 35-year Service Award.

Dallas, TX, Supervisor, Customer Services Latina Clark (right) received her 25-year Service Award from Manager, Customer Service Operations Rogenia Demus (left).

A message from the District Manager Scott Hooper…

A Season of Thankfulness This is the time of year we begin to reflect on the things for which we are thankful. It has not been an easy year for most of us as we continue to try to work through a pandemic, but on this Thanksgiving Day, I encourage you to focus on the many things for which we are grateful: our family, friends, co-workers, and yes, our jobs. Too often, we get caught up in the feverish pace of everyday life and don’t take the time to appreciate just how fortunate we are. One of the things for which I am most thankful is the incredible spirit of service and commitment shown by Dallas District employees to the communities they serve. This past month, you provided the timely, accurate and secure delivery of election and political mail and helped ensure every person’s vote counted. Many of you worked extended hours, made extra trips, collections, and deliveries. I want to thank every Dallas employee who played an important and vital role in staying vigilant in identifying, properly handling, and delivering election mail-in ballots. I also want to thank and recognize our military veterans. A couple of weeks ago, we expressed our gratitude to our veterans who served or continue to serve our nation. We owe them a debt we can never fully repay. Thank you for your service, sacrifice, patriotism, and for your contributions to the Postal Service. Through your work ethic and dedication, many of you serve as leaders and/or role models for employees who are just starting their careers or to those who are more seasoned in the workplace. Lastly, I appreciate everyone’s cooperation as we head into peak season. Preparations are well under way across the district, including hiring, securing supplemental facilities, formulating transportation routes for our network, planning efficient runs at our plants, and readying our retail units for holiday customers. This is what we do best, it’s our season to shine. Again, thank you for all that you do, and I wish everyone a happy and safe Thanksgiving.

Grand Prairie, TX, Westchester Station Rural Carrier Jim Choudhry (above) received his 30-year Service Award.

Grand Prairie, TX, Westchester Station Retail Associate Shyra Thomas (above) displayed a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Grand Prairie, TX, Westchester Station Rural Carrier Travis Alcorn (above) was presented a Certificate of Appreciation for a lead he submitted through Rural Reach program which resulted in new revenue of $16,320 for the Postal Service.

Lewisville, TX, Main Post Office (MPO) Letter Carrier Sue Harriott (above) received her 35-year Service Award.

Lewisville, TX, Main Post Office (MPO) Retail Associate David Horikami (above) was presented a Certificate of Appreciation for a lead he submitted through Clerks Care program which resulted in new revenue of $80,000 for the Postal Service.

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Suk Kim (right) received her 35-year Service Award from Manager, CFS Barrett Taylor (left).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Roslin Abraham (right) received her 25-year Service Award from Manager, CFS Barrett Taylor (left).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Alondra Jacobs (right) received her 25-year Service Award from Manager, CFS Barrett Taylor (left).

Mckinney, TX, Linkside Park Finance Station Retail Associate Shauna Johns (above) displayed her tenth Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Gabriella Pate (left) from the Office of Texas U.S. Representative Van Taylor presented Postmaster Debbie Hendrix (right) and the Allen Post Office a Certificate of Congressional Recognition and a flag that was flown over the United States Capitol at the request of Congressman Van Taylor in honor of the grand opening of the Allen Post Office.

Dallas District’s Allen Post Office celebrated the opening of a new facility located at 401 Century Parkway in Allen, Texas. Southern Area Vice President of Retail and Delivery Operations Tim Costello (center, holding scissors) cut the ribbon to commemorate the event. Pictured from his right are District Manager Scott Hooper; Manager, Marketing Kelley Davis; Postmaster Debbie Hendrix; Manager, Operations Programs Support Virgil Cosma; and Manager, Post Office Operations J.L. Fredericks.

Plano, TX, Coit Station Letter Carrier William Cate (center) received his 25-year Service Award from Postmaster Dave Webster (left) and Manager, Customer Services Eric Clark (right).

Plano, TX, Wildcat Station Letter Carrier John Lambertson (center) received his 30-year Service Award from Postmaster Dave Webster (left) and Manager, Customer Services Gerald Hamilton (right).

Dallas, TX, Joe Poel Station City Carrier Elvis Walker (above) recently assisted a business that imports African apparel and ships domestically. The customer was looking for a cost saving way to ship their products and Walker used Customer Connect to assist. He submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Senior Field Sales Representative James Allen and contacted the customer. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Walker getting the lead into the right hands, this sale with generate more than $207,740 of estimated annualized revenue for the USPS. He continues to engage customers on his route to identify new businesses and generate revenue.

Dallas District Product Information Quality Analyst Rose Casillas (left) received her 35-year Service Award from District Manager Scott Hooper (right).

Dallas District Address Management Systems Technician Vanessa Phillips (left) received her 25-year Service Award from District Manager Scott Hooper (right).

A celebratory lunch was provided by her co-workers in honor of their achievements.

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Raymond Ramos (above) recently assisted a business that sells Point of Sale (POS) hardware. He used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. The customer is looking for a low-cost shipping solution. Thanks to Ramo’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale generated more than $70,200 of estimated annualized revenue for the USPS. Ramos continues to engage customers at the lobby and identify new businesses to generate revenue. Grand Prairie, TX, Main Post Office (MPO) Retail Associate Raymond Ramos (above) recently assisted a business that sells Point of Sale (POS) hardware. He used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. The customer is looking for a low-cost shipping solution. Thanks to Ramo’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale generated more than $70,200 of estimated annualized revenue for the USPS. Ramos continues to engage customers at the lobby and identify new businesses to generate revenue.

Irving, TX, Main Post Office (MPO) Retail Associate Brittany Johnson (above) recently assisted a local landscaping business. She used Clerks Care to submit the contact information to Business Development Specialist Jenny Yoo. The customer was looking for low cost direct advertising. Thanks to Brittany’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help the customer and get them into the right hands. This sale generated more than $27,000 of estimated annualized revenue for the USPS. Johnson continues to engage customers at the lobby to identify new businesses and generate revenue.

Pittsburg, TX, Retail Associate Garland Taylor (right) received his 30-year Service Award from Postmaster Linda Cox (left). He has served the Pittsburg Post Office for his whole 30-year carrier. Taylor started as a Casual, then Part Time Flexible (PTF), City Carrier for 12 years before moving in as Retail Associate. He lives in this community and with help of co-workers, sold over $3000 in Breast Cancer Awareness Stamps!

Allen, TX, Laborer Custodial Stacy Bell (center) received her 35-year Service Award from Postmaster Debbie Hendrix (left) and District Manger Scott Hooper (right).