Garland, TX, Main Post Office Letter Carriers James Tucker (second left) and John Buckingham (second right) received their 25-year Service Awards from Manager, Customer Services Jose Baez (far left) and Supervisor, Customer Services Angelica Richard (far right).

Garland, TX, South Station Letter Carrier Anthony Santilli (front row, second right) received his 35-year Service Award. He was joined by his co-workers who congratulated him on his achievement.

Prosper, TX, Retail Associate Dennis Clark (left) received his 30-year Service Award from Postmaster Stacy Auten (right).

 

Irving, TX, Valley Ranch Station Letter Carrier Walter Zubriski (left) received his 35-year Service Award from Supervisor, Customer Services Ramon Coleman (right).

Dallas, TX, Beverly Hills Station Laborer Custodian Angelia Davis (right) received her 30-year Service Award from Supervisor, Customer Services Chris Gunn (left).

Carrollton, TX, Rosemeade Station Retail Associate Phuong Le (left) received his third Gold Star Award from Manager, Customer Services Jimmy Porter (right) for a perfect transaction on a Retail Customer Experience.

Garland, TX, Vehicle Maintenance Facility (VMF) Storekeeper Ulysses W. Hines (right) received a Letter of Appreciation from Manager, VMF Frances Collins (left) for his performance in maintaining and repairing our vehicles promptly during the past year. 

Garland, TX, Vehicle Maintenance Facility (VMF) Lead Automotive Technician Juan M. Garza (right) received a Letter of Appreciation from Manager, VMF Frances Collins (left) for his efforts to get vehicles repaired and returned promptly during the past year. Also, for going above and beyond to address emails and prepare 4587s for caravans and other vehicles.   

Garland, TX, Vehicle Maintenance Facility (VMF) Automotive Technician Jose T. Gonzalez (not pictured) received a Certificate of Appreciation for his outstanding work performance and contributions to Garland VMF.

Dallas, TX, Beverly Hills Letter Carrier Gerardo Castillo (above) was nominated for the Postmaster General (PMG) Hero Award.  He spotted a customer who choking and quickly performed the Heimlich maneuver possibly saving his life.

Frisco, TX, Carrier Annex Station Retail Associate Cynthia Reinhard (right) received her 25-year Service Award from Manager, Customer Services Karen Cockrell (left).

Plano, TX, Main Post Office Retail Associate Janaki Parmar (left) received a Gold Star Award from Manager, Customer Services Kenda Porter (right) for a perfect transaction on a Retail Customer Experience.  She likes everything about her job and is grateful to have a good team of co-workers around her. 

Plano, TX, Main Post Office Retail Associate Terry Freeman (left) and Business Mail Technician Leisa Pebbles (right) received their 35-year Service Awards from Manager, Customer Services Kenda Porter (center).

Plano, TX, Main Post Office Vehicle Operations and Maintenance Assistant Ricky Wilson (left) received his 35-year Service Award from Manager, Customer Services Kenda Porter (right).

Mount Pleasant, TX Letter Carrier Jeff Darschewski (right) received his 25-year Service Award from Postmaster Cindy Anderson (left).

The Center, TX, Post Office finished in first place with 126 surveys taken and a 97.62 OSAT score. Pictured are (from left) Postmaster Steven Standley; Supervisor, Customer Services Chasity Fleming; Retail Associates Susan Conner; Austin Nethery; and Senikka Lee.

Dallas, TX, Northwest Station Retail Associate Angela Larison (right) received her 35-year Service Award from Manager, Customer Services Gail Aycock (right).

A message from the District Manager Scott Hooper…

“Prepared, Not Scared”

Imagine you are at work or at home and your child is at school or on a playdate when a disaster strikes. Do they know what to do if you are not around?  It is important to have these conversations now and prepare ahead of time to be ready for the unexpected.

As part of National Preparedness Month, the Postal Service is encouraging employees to prepare for emergencies of all kinds, including flooding.

If a flood occurs in your community, will you be ready?

To stay safe, experts offer these tips:

Learn whether you live, work or travel through areas that are prone to flooding.

Sign up for emergency text alerts to receive timely information about weather conditions.

Know your community’s local flood evacuation plan and identify escape routes if roads are blocked.

Never go through flood waters.

Now is the perfect time to remind everyone across the Nation that no community is completely immune to disaster of one kind or another.  Being prepared for floods, wildfires, earthquakes, tornadoes, hurricanes, or even acts of terrorism can save money, save property, and most importantly, save lives.

Thank you for being so committed.  Your commitment to our public service mission and to delivering for our customers defines who we are as an organization and is the bedrock of all of our successes.

 

The De Kalb, TX, Post Office finished in third place with 85 surveys taken and a perfect OSAT score. Pictured are Retail Associates Cynthia Kyles (left) and Tamara Decker (right). Not pictured is Pam Crouch.

Dallas, TX, Juanita Craft Station Letter Carrier Anthony Murphy (right) received his 30-year Service Award from Manager, Customer Service Operations Rogenia Demus (left).

North Texas Processing & Distribution Center (P&DC) Mail Processing Clerks Elizabeth John (left) and Sandra Bettis (right) received their 25-year Services Awards.

North Texas Processing & Distribution Center (P&DC) Mail Processing Clerks Elizabeth John (front row, center) and Sandra Bettis (far right) received their 25-year Services Awards. They were joined by their co-workers who congratulated them on this achievement.

Garland, TX, South Station Retail Associate Pierre Lumbroso (left) received his fourth Gold Star Award from Manager, Customer Services June Neroes (right) for a perfect transaction on a Retail Customer Experience.  He is proud to represent the brand in a positive light. 

Garland, TX, North Station Letter Carrier Raymond Satchell, Jr. (right) received his 25-year Service Award from Manager, Customer Services Timothy Hughlett (left).

Dallas, TX, Juanita Craft Station Letter Carrier Melvin Porter (third left) received his 30-year Service Award.  He was joined by the co-workers he trained and gave them the advice to enjoy life in the now and don’t wait for retirement to do what you want.

Dallas, TX, Manager, Customer Service Operations (MCSO) of Area 1 Tunya Hill (far left) and (front row, left to right) Managers, Customer Services Tina Young (University), Tracy Brice (Preston), Cathy Jones (Acting Highland Hills), Rhonda Evans (Caesar Clark), (back row, left to right) Morris Fields (Farmers Branch), Allan Wilson (White Rock), Dennis Simmons (Parkdale) and Jonathon Taylor (Medrano) proudly displayed the trophies for Best Overall Quarterly Retail Customer Experience scores of 98.67% and Best Quarterly Wait Time In Line scores of 100% during Q3 of 2019. 

The Combines Federal Campaign (CFC) held their annual Kick-off event at the North Texas Processing & Distribution Center (P&DC) on September 6, 2019.  Postal workers from Fort Worth and the Dallas Districts received key workers training for the upcoming charity campaign. Pictured above (from left) are Phyllis Hodridge, Felicia Walton, Sandra Johnson, Carol Gallegos, Jeanette Lockhart, Sonya Riser, Paula Fontenot and Inez Sanders.

Dallas, TX, Station A Retail Associate Swanslon Spencer (right) received her 11^th Gold Star Award from Supervisor, Customer Services Joe Dominguez (left) for a perfect transaction on a Retail Customer Experience.  She has been with the Postal Services over 32 years and loves assisting her customers.

Dallas, TX, Station A Lead Retail Associate Sonja Nobles (right) received her 25-year Service Award from Supervisor, Customer Services Joe Dominguez (left).  She commented, “Keep God first and stay prayerful.”

Dallas, TX, Caesar Clark Station Supervisor, Customer Services Alvin Daniels (center) received his 35-year Service Award from Manager, Customer Services Rhonda Evans (left) and Manager, Customer Service Operations Tunya Hill (right).

Sulphur Springs, TX, Retail Associate Anita Riggs (second left) received her fifth Gold Star Award from Postmaster David Martin (far left) for a perfect transaction on a Retail Customer Experience (RCE).  This is the tenth consecutive 100% RCE shop for Sulphur Springs.  She was joined by her co-workers (from left) Darin Deaton, Christine Miles, and Bradley McCool.

On August 29, 2019, a Creating an Engaging Workplace (CEW) workshop was held at the North Texas Processing & Distribution Center (P&DC).  Employee Engagement Ambassadors Paula Hines (far left) and Sharon Johnson (far right) taught EAS attendees on how to create an engaging workplace and gave Gallup training on how to use the 12 elements of engagement to improve their work units.

The month of August is Business Connect Month.  Business Development Specialist Jenny Yoo (standing) spoke to Postmasters and Managers about engaging our customers, entering business connect leads correctly, certifying stand up talks, Informed Delivery and a variety of other topics.

Waxahachie, TX, Postmaster Karina Salazar (center) received her Official Postmaster Certificate from Manager, Post Office Operations Brandi Smith (left) and District Manager Scott Hooper (right).

Ennis, TX, Postmaster Cristian Bodirlau (center) received his Official Postmaster Certificate from Manager, Post Office Operations Brandi Smith (left) and District Manager Scott Hooper (right).

Desoto, TX, Postmaster Geoffrey Johnson (center) received his Official Postmaster Certificate from Manager, Post Office Operations Brandi Smith (left) and District Manager Scott Hooper (right).

On August 24, 2019, the Tyler Main Post Office held a passport fair.  They processed 54 passports and generated $3067 of revenue for the Postal Service.

Retail Associates (from left) Vermon Chatmon, Farrell Shaw, and Jessica Parker posed for a picture after a successful passport fair.

 

Dallas, TX, Parkdale Station Retail Associate Shondra Blair (right) received her sixth Gold Star Award from Manager, Customer Services Dennis Simmons, Jr. (left) for a perfect transaction on a Retail Customer Experience. 

Dallas, TX, Parkdale Station Letter Carrier Melton Bunch (right) received his 30-year Service Award from Manager, Customer Services Dennis Simmons, Jr. (left).

Gilmer, TX, Rural Carrier Associate Xyclone Brown (above) received a customer compliment.

Brown was off duty when he came to pick up his mail at the Post Office.  An elderly woman and her special needs daughter had driven off the road and into a ditch.  He quickly got them out of the car and tried to pull the vehicle out of the ditch, but it didn’t work.  Brown called a tow truck and helped them get the truck out of the ditch.  The vehicle couldn’t be driven.  So, he offered to drive them home.  The ordeal lasted three hours.  He was patient, concerned and eagerly helping the entire time.  Since they had limited funds, Brown helped pay for the tow truck charges.  He is a U.S. Air Force veteran who went above and beyond to help a mother and daughter in need.

Dallas District Combined Federal Campaign (CFC) District Coordinator Sonya Riser (center) was presented a Certificate of Appreciation from U.S. Office of Personnel Management and the CFC Awards Committee congratulating her and her staff for demonstrating exceptional performance in the 2018 Combined Federal Campaign.  The Dallas District finished number one in the nation for dollars raised last year.  The award was presented by National Director of Operations, Contractor for the Office of Personnel Management Jennifer Howard (left) and District Manager Scott Hooper (right) who congratulated her team on their exceptional performance.

On August 23, 2019, the District Manager’s Leadership monthly meeting was held at the North Texas Processing & Distribution Center.  Attendees of this event showed their support for the upcoming 2019 CFC Campaign.
 

Dallas District Safety Specialist Michael Harris (right) passed out water to Texarkana Main Post Office Letter Carrier Nikki Rayfield (left) to help her stay hydrated on her route.

Texarkana, TX, Main Post Office Letter Carrier Joe Davidson (center) was presented the National Safety Council’s Two Million Mile Safe Driver Award for driving two million miles, or a cumulative 45 years without a preventable vehicle accident from Manager Post Office Operations Johnny Wright (far left); Postmaster Chad Stansbury (second right); and Manager, Safety Elvin Rembert (far right).  He was joined by friends and family who congratulated him on this outstanding achievement.

Lewisville, TX, Flower Mound Station Retail Associate Kelly Valdez (right) received her 25-year Service Award from Postmaster Thomas Alonzo (left).  She remarked, “I’ve enjoyed my time here and I’m looking forward to my retirement.”

Dallas, TX, University Station Retail Associate Margaret “Margie” Ratcliff (center, holding plaque) received her 35-year Service Award from Supervisors, Customer Service Gilda Yates (front row, third left) and Adel Tavares (front row, third right). 

The Dallas District held a Point Of Sale (POS)/Retail Systems Software (RSS) Survey Contest. The winners for level 22 offices and above are listed below along with their Overall Customer Satisfaction Score (OSAT%).

Carrollton, TX, Main Post Office finished in first place with 549 surveys taken and a 98.36% OSAT score.  They also won a bonus drawing in which offices were entered for meeting their weekly target goals. Pictured (from left) are Retail Associates Hong Park, Minh Tcheng, Roman Hailemariam, Heby Maliyil, and Postmaster Darwin Adams.
Dallas, TX, Joe Pool Station finished in second place with 105 surveys taken and a 90.48% OSAT score. Pictured (from left) are Retail Associate Robin Handford; Manager Customer Services Alexis Page-Richardson; and Retail Associate Angela Webber. 

Irving, TX, Las Colinas Station finished in third place with 61 surveys taken and a 95.08% OSAT score. Pictured (from left) are Retail Associate Walter Braggs; Manager, Customer Services Denean Franklin; and Retail Associate Horace Williams.

The winners for level 20 and 21 offices are listed below along with their Overall Customer Satisfaction Score (OSAT%).

The Jefferson, TX, Post Office finished in second place with 99 surveys taken and a 100.00% OSAT score. Pictured (above) is Retail Associate John Smith.



The Wylie, TX, Post Office finished in third place with 65 surveys taken and a 93.85% OSAT score. Pictured (from left) are Retail Associate Susan Pearson, Tsegaye Asfaw, Ernesto Martinez, Bessie Michaels, Lori Nicholson, and Todd Christopher.

The winners for level 18 offices and below are listed below along with their Overall Customer Satisfaction Score (OSAT%).

The Ben Wheeler, TX, Post Office finished in first place with 121 surveys taken and a 100% OSAT score. Pictured (above) is Retail Associate Sir Donny Wayne.
The Caddo Mills, TX, Post Office finished in second place with 94 surveys taken and a 98.94% OSAT score. Pictured are Postmaster Pat Beets (left) and Retail Associate Pat Phannith (right).