Grand Prairie, TX, Fountain Station Retail Associate Teresa Legaspi (left) received her 27^th Gold Star Award from Manager, Customer Services Patti Walker (right) for a perfect transaction on a Retail Customer Experience.  A customer who was shipping multiple international packages remarked, “Teresa took the time to assist me and has the knowledge to ensure that all my packages will arrive at their proper destinations.  She is the best.”

Rockwall, TX, Retail Associate Janette Duckworth (third left) received a Gold Star Award from Postmaster Nichole Higgs (holding star) for a perfect transaction on a Retail Customer Experience.  She was joined by (left to right) Retail Associate Shelly Uhl; Supervisor, Customer Services Valerie Paz; Retail Associates Amie Mann; Brian Brandberry; Supervisors, Customer Services Duane Lorton and Tony Dickens.  Duckworth enjoys the interaction with the customers.  She is proud to have a great team of co-workers who provide their customers with outstanding service.  Duckworth commented, “I love my son.  He is the main reason why I enjoy coming to work.”

Coppell, TX, Retail Associate Maria Wells (left) received her fourth Gold Star Award from A/Postmaster Ramona Rogers (right) for a perfect transaction on a Retail Customer Experience.  Rogers commented, “We call her Gold Star because she consistently provides excellent customer service.”

Paris, TX, Lead Retail Associate Diane Rowell received her fifth Gold Star Award for providing outstanding customer service on a Retail Customer Experience.  She has been with the Postal Service for 20 years.  Postmaster Tracey Loyd (not pictured) remarked, “Diane is an excellent employee who performs her best daily.”

Canton, TX, Retail Associate Valencia Gipson (right) received her sixth Gold Star Award from Postmaster Dana Hoffman (left) for a perfect score on a Retail Customer Experience. 

Dallas, TX, Richland Station Retail Associate Marilyn Griffin (left) received a Gold Star Award from A/Manager, Customer Services Henry Kpandeyenger (right) for a perfect transaction on a Retail Customer Experience.  She enjoys everything about her job but most of all is being able to serve the public.  Griffin remarked, “I have a great family and co-workers.  We all work together as team in an effort to provide great customer service.” 

Dallas, TX, Oak Lawn Station Retail Associate Westly Jones (right) received a Gold Star Award from Supervisor, Customer Services Emiliano Chapa (left) for a perfect transaction on a Retail Customer Experience.  Jones is a U.S. Army veteran who has worked for the Postal Service for two years.  He enjoys taking care of his customers and the satisfaction they get when he takes care of their shipping needs.  He commented, “I have a supportive family which gives me grounds to help others.”

Dallas, TX, Parkdale Station Retail Associate Brigitte Earl (left) received her sixth Gold Star Award from Manager, Customer Services Dionne Davis (right) for a perfect transaction on Retail Customer Experience.  Earl has been with the Postal Service for 36 years and enjoys being the first face to make a good impression on customers as they enter the Post Office.  She likes educating them on our products and services.  Earl remarked, “I’m proud to represent a company that I have worked for most of my life.  I represent a brand that is a fixture in the community that customers enjoy coming back to.  I’m proud of being a part of that fixture and I’m grateful to work with a team of great co-workers.  There are only three Clerks here but we are the best in the city.”

Longview Main Post Office Passport Fair

Longview, TX, Main Post Office held a Passport Fair where they processed 88 passports and 10 renewals.  The total amount of revenue generated was $3,540.

Rural Carrier Patricia Adams (left) assisted a family with their passport applications.

Retail Associate Debra Brantley (left, behind counter) assisted customers with their passport paperwork.

Lead Retail Associate Lisa Brown assisted customers with their passport applications.

Distribution Clerk Lana Anderson (standing behind desk) assisted a family with the passport applications.

 

 

A message from the District Manager... Tim Costello

I’d like to congratulate the National Association of Letter Carriers for another successful food drive.  All the numbers aren’t in yet, but it looks like Dallas will once again, be one of the top locations in the country with the amount of food collected.  Visit the Dallas District blog at the following link http://dallasproud.blogspot.com/ to see pictures from this year’s food drive.  All postal employees that supported this year’s food drive by collecting, sorting, donating or helping to get the word out, should be Dallas Proud of this outstanding achievement. 

 This week, the Postal Service will be participating in the National Postal Forum.  The National Postal Forum (NPF) has partnered with the Postal Service to present the mailing and shipping industry’s premier educational venue, trade show and networking event.  Held once a year in the spring, the four-day NPF is the only event that works directly with USPS managers to provide the most comprehensive educational and networking platform possible for meeting the needs of industry and postal customers.

One of the new services featured at the NPF this year is Informed Delivery, which provides customers with a digital preview of their incoming mail. The number of users is approaching two million and participation is growing.  In the future, businesses will be able to create “digital add-ons” to these previews, boosting the value of the mail – and Informed Delivery – to consumers.

Dallas, TX, Lakewood Station Letter Carrier Donald Williamson, was recently featured on a local television station that reported on Informed Delivery.  See pictures from the report and more information about Informed Delivery on page 20.   If you haven’t already signed up for this exciting new service, I encourage you to do so today. 

Next month, school will be out and children will begin more outdoor activities.  And when children are outside, many times they are accompanied by the family pet.  Please ensure you’re following all safety precautions when driving and delivering the mail.  We want everyone to arrive home safely.  Summer also means family vacations.  Many post offices in the district have been hosting passport fairs.  Passport application acceptance is one of the many convenient services we offer that also helps us to increase revenue.  Keep hosting those passport fairs and let’s get our customers ready for some summer fun!

 

 

NALC 25th Annual Food Drive Photos

The following photos are of the 25^th Annual NALC Food Drive at the Mckinney Main Post Office which collected 12,750 pounds of food.

Rural Carrier Chris Perry putting bags in his truck (above) and picking food up from a mail box (below).

Rural Carrier James Williams picking up bags of food.

Volunteers helping sort food at a Mckinney food bank.

Rural Carrier John Lee (left) watches as Supervisor, Customer Services Gerald Hamilton (right) grilled the barbeque for a cook out that was held for the Carriers after a hard day’s work.

Rural Carrier Merlin Pease loaded his food pickups into a wire cage.

Postmaster Clarence Henderson (left) and Supervisor, Customer Services Gerald Hamilton (right) assist with bringing food that was collected into the station.

Rural Carriers (left to right) Matt Consiglio, Kendra Beamon and Merlin Pease pose for a picture.

Rural Carriers Sandy Owen (left) and Tracy DeHart (right) unloading food that was collected from 2-ton truck.

A jeep with food that was collected on a Mckinney rural route.

 

Dallas, TX, Brookhollow Station (top left) collected 4710 pounds of food (bottom left) for the 25^th Annual NALC Food Drive. Pictured above, (top right) Letter Carrier Miaalena Perez, (middle right photo, left to right) Miaalena Perez, Lenora Salinas, Shaniqua Grant, Jacob Taylor III, (bottom right) Antonio Garcia.

Dallas, TX, Caesar Clark Station Postal Employees pose for a group photo on the 25^th Anniversary of the NALC Food Drive. They collected 6800 pounds of food.

Dallas, TX, Caesar Clark Station Letter Carriers (left to right) Demontrai Wilson, Robert Richardson, Lashawn Y Silas and Tevin Bowie posed for a picture next to some of the food that was collected.

Dallas, TX, Caesar Clark Station Letter Carriers (left to right) Demontrai Wilson, Wanda Thomas, Lashawn Y Silas and Tevin Bowie posed for a picture with some of the food that was collected.

Dallas, TX, Caesar Clark Station Letter Carriers Craig Jones (left, blue shirt) and Willie Chandler (right) assisted unloading food from vehicles.

Dallas, TX, Caesar Clark Station Letter Carrier Willie Chandler pictured with a gondola of food for the drive

 

Dallas, TX, Caesar Clark Station Letter Carriers Michelle Hubbard (right) and Craig Jones (left) unload food that was collected for the day. The following five photos below are of some of the food that was collected.

Dallas, TX, Preston Station collected 3320 pounds of food for the 25^th Annual NALC Food Drive. Pictured (left to right) Letter Carriers Earnest Hodridge; Mckenzie Malbrough; Troy Glasper; Floyd Green and Calvin Barclay.

Dallas, TX, Preston Station Letter Carriers Mckenzie Malbrough (left) and Earnest Hodridge (right) posed for a picture behind the wire racks of food that was collected.

Dallas, TX, Robert Price Station Letter Carriers (left to right) Kenneth Brown, Jeannie Sandusky, Blagio Randazzo and Patrick Harvey posed for a picture with some of the food that they collected on their routes.

Dallas, TX, Robert Price Station Letter Carriers (left to right) Shance Jarvis, Blagio Randazzo and Kenneth Brown posed for a picture behind a gondola of food.

A Life Message food pantry truck picking up the food that was collected at the Robert Price Station which totaled 8,400 pounds.

Dallas, TX, Robert Price Station Letter Carrier Doug Anderson stopped to take a picture with the food that he collected for the day.

Dallas, TX, Robert Price Station Letter Carriers Blagio Randazzo (left) and Sandy Thomas (right) posed for a picture with some of the food that they collected on their routes.

Malakoff, TX, Rural Carriers (left to right) Belinda Jones, Davis Vaughn, Brenda Dockins, Alice Ary, and Retail Associate Sherry Vaughn displayed some of the food that the Post Office collected.

Palestine, TX, Post Office collected 3500 pounds of food pictured above and below.

Wylie, TX, Rural Carrier Khon Nguyen posed in front of the food that was collected.

Wylie, TX, Rural Carrier and Food drive Coordinator Amber Harris standing in front of two wire racks of food that was collected.

Wylie, TX, Rural Carrier Associate Anthony Vo displayed some of the food that was collected at the Wylie Post Office.

Wylie, TX, Assistant Rural Carrier Carlos Lopez (left) and Rural Carrier Associate Aracely Rosales (right) displayed some of the food that the Wylie Post Office collected.

Wylie, TX, Post Office employees collected 5500 pounds of food.  The Food that was collected goes to two local food panties, Wylie Christian Care Center and the Amazing Grace Food Pantry.

Mabank, TX, Post Office collected 3 wire bins of food totaling 2700 pounds.

Forney, TX, Rural Carrier Amber Flynt displayed some food that she collected.

Forney, TX, Rural Carrier Janice Heizer unloaded food from her vehicle.

Forney, TX, Rural Carrier Ann Fivecoat displayed some of the food that she collected on her route.

Forney, TX, Rural Carrier Ileana Rodriguez unloading food from her vehicle.

Forney, TX, Rural Carrier Amy Cockrum brought in food that she collected.

Forney, TX, Rural Carrier Nikki Beehler stopped for a picture with a wire rack of food that was donated for the drive.

Karnack, TX, City Carrier Assistant Vashronda Ruth proudly displayed food that was collected.  

Karnack, TX, City Carrier Sheila Piedra proudly displayed food that was collected.  

Karnack, TX, City Carrier Derrick Muckelroy proudly displayed food that was collected.  

Duncanville, TX, Letter Carriers picked up five gondolas (above) and three wire cages (below) worth of food which equaled 5,000 pounds. 

Carrollton, Rosemeade Station (above) and the Main Post Office (below) collected a total of 6000 pounds of food together.

Rowlett, TX, Post Office collected 525 pounds of food plus a second of trip of a hundred pounds more, which totaled 625 pounds. (Pictured above and below)

Addison, TX, Letter Carrier and Food Drive Coordinator Carla Slater standing next to some of the food that was collected.  She has been the Coordinator for the last five years in Addison.

Addison, TX, Letter Carrier and NALC Food Drive Coordinator Carla Slater (left) and Letter Carrier and Union Steward Jesse Garcia (right) stand next to some of the food that the station collected.  Addison collected 1920 pounds of food compared to 1731 pounds last year.

Ennis, TX, Letter Carrier Charlie Evans (left) and Helping Hands Food Pantry Volunteer Gray Evans (right) unloaded food that was collected from a Postal vehicle.

Ennis, TX, Letter Carrier Sharla Banks unloading food from her vehicle.

Ennis, TX, Letter Carrier Santos Diaz unloading food from his vehicle.

Ennis, TX, Letter Carrier Jeremiah Rolen picking up food from a residence.

Ennis, TX, Letter Carrier Michael Moreno unloading food from his vehicle.

Ennis, TX, Letter Carrier John Enslin (left) and Helping Hands Food Pantry Volunteer (right) unloading food that was collected from a Postal vehicle.

Ennis, TX, Letter Carrier Deborah Brewer displayed some of the food that was collected on her route.

Gilmer, TX, Post Office collected a total of 5,790 pounds of food.

Lewisville, TX, Main Post Office Letter Carriers (left to right) Rhonda Hudson; Mike Sell; Gary Melville; Supervisor, Customer Services Michael Owen; Letter Carrier Kim Hill and National Association of Letter Carriers Executive Vice President Sid Simmons proudly display some of the food that was collected.

Dallas, TX, Parkdale Station Letter Carrier Ray Bunch (left) and two volunteers that work for Belknap Ministers (center and right) pose for a picture with 900 pounds of the food that the Station collected.  The food that was collected is also pictured below.

Dallas, TX, Richland Station Letter Carrier Sheila Stewart posed for a picture in front of a wire rack of food. A total of 3,400 pounds of food was collected at Richland Station.

Dallas, TX, Richland Station Letter Carrier Byron Jefferson posed for a picture in front of a wire rack of food that was collected.

Dallas, TX, Richland Station Letter Carriers Kevin Fisher (left) and Michael Mccall (right) posed for a picture in front of a wire rack of food that was collected.

Dallas, TX, Richland Station Letter Carrier Karyn Shenkenberg (center) posed for a picture with her two sons (left and right) behind a wire rack of food that was collected.

Dallas, TX, White Rock Station Letter Carriers Anthony “Andy” Grimsley (left) Herminio Luna (right) unloading food that was collected from a Postal van. White Rock Station collected a total of 5,020 pounds of food.

Dallas, TX, White Rock Station Letter Carrier Daryl Lewis unloaded food that was collected from his vehicle.

Dallas, TX, White Rock Station Letter Carrier Kenneth Ruffing posed for a picture with some of the food that he collected on his route.

Dallas, TX, White Rock Station Letter Carriers (left to right) Titus Williams, Ashley Brooks and Cynthia Lewis posed for a picture next to some of the food that was collected.

Dallas, TX, White Rock Station Letter Carriers Generra Rhodes (left) and Kevin McDonald (right) posed for picture while unloading food that was collected from a Postal van.

Dallas, TX, White Rock Station Letter Carrier Titus Brown unloaded food that was collected from his vehicle.

Cushing, TX, (left to right) Rural Carrier Associate Michael Birdwell, Rural Carrier Joyce Williamson and Retail Associate Gwynn Moffitt posed for a picture next to the 294 pounds of food that was collected for the drive.

Hemphill, TX, Letter Carriers (left to right) Sandy Crow; Amanda Mobley; Rusty Collings; Tammy Vaughn; Judy Marshall; Tiffany Boudreaux; Christy Wright; Kelly Holifield and Tashma Rummer pose for a picture with the 1,080 pounds of food that the Post Office collected for the drive.  Not pictured are Meghan Butler, Dwight Purvis, Brandi Miller, Chrissy Clark and Lisa Teets.

Trinidad, TX, (left to right) Retail Associate Debra Ferguson, Rural Carriers Cheanna Nelson and Jade Smith collected food items for the 2017 NALC 25^th Annual Food Drive.  The Post Office collected 540 pounds of food.

Trinidad, TX, Rural Carrier Associate Ashley Miller displayed the food that she collected on her route for the annual food drive.

Pittsburg, TX, Letter Carriers collected 2,860 pounds of food for their local food banks.  Pictured above are (left to right) City Carrier Mike Lacy; Rural Carrier Associate (RCA) Richard Kummer; City Carrier Priscilla Johnson; RCA Terri McNutt, Rural Carrier Tina Parr; RCA Jennifer Jones; Rural Carrier Kathy Henson; Rural Carrier Julie Thrapp; RCA Carla Nelson; Retail Associate Yvonne Gordon; Retail Associate Julia Billingsley and City Carrier Assistant LeeNell Hill (sitting).

Gladewater, TX, Office In Charge Cathy West (sixth from left); Supervisor, Customer Services Robin Tarnstrom (sixth from right); Letter Carriers David Thornton (fifth from right); Sheri Akanji (center, crouching); David Smith (far right) and members of the First United Methodist Church posed for a picture after unloading the 4,250 pounds of food that was collected for the 25^th Annual NALC Food Drive.

Members of the Gladewater First United Methodist Church (above and below) unloaded food that was collected by the Letter Carriers of the Gladewater Post Office.

Lone Star, TX, Postmaster Verna K. Herman (right) and two volunteers (left) unloaded food that was collected for a local church that serves as the pantry in the area. The Post Office collected a total of 175 pounds of food.

Dallas, TX, Farmers Branch Station Letter Carrier and Food Drive Coordinator Lisa Greer is pictured with some of the food that was collected at Farmers Branch Station.  The Station collected a total of 9,310 pounds of food.

The local Cub Scouts of Hawkins, TX, (pictured above and the two photos below) assisted unloading food that was collected by Letter Carriers.  They were chaperoned by Postal workers that helped out on their day off.