Customer Compliment

Dallas, TX, Richland Station Letter Carrier Rita Wilder

Hi Ms. Wilder,

 I’m sorry it has taken me so long to get this to you.  I am writing to praise you for what could have turned out to be a very disappointing experience with the Post Office.  I had ordered an expensive necklace from a vendor in California and when he sent it to me in December, he sent me the tracking number and assured me that it was registered and insured.  I was able to follow the tracking up until December 24 at which time two different Post Offices (including the Richland Station) and also the USPS customer service number told me that the package couldn't be tracked any further and I just had to wait until it got sorted out at the Dallas Processing Center.  Well, I never give up and thankfully decided to try my Post Office (the Richland Station) once more and I had intended to ask for the supervisor when luckily I got you.

You also referred me to customer service and when I got no help from them and called you right back, you took it upon yourself to find the answer for me and within one hour you called me back to let me know that the package had been at Richland the entire time since December 24, and since it was insured and registered it had been put in your safe.  Apparently there is some requisite amount of time the Post Office has to wait before sending the package back due to the fact that postage was owed on the package.  I had no idea the package was here or that postage was owed.  I had never received any notification whatsoever to let me know.

 I'm sure the Post Office was doing what they were supposed to do, but I'm so glad you picked up the phone, because as I mentioned earlier in three weeks and four phone calls, I was met with nothing but indifference, pat answers and nothing to help correct my problem.  Ms. Wilder, you went above and beyond the call of duty, took it upon yourself to help me find the solution to my problem, called me back to let me know and then a day or two later even called me back to check on me to make sure my problem had been rectified and that I had my package.  In 30 years of using the services of your Post Office I have never met anyone so capable, so willing to help and with such great follow through.  If you aren't the Supervisor at Richland, they need to make you the Supervisor.  It doesn't take a lot to go the extra mile, but so few people are inclined to do so. 

Kudos to you, Ms. Wilder and thanks for your help.

Lindsay Nadelman