Customer Compliment

Garland North, TX, Lead Retail Associate Lynn N. Eubanks

Dallas District, TX, Complaints & Inquiry Clerk Deborragh Lawson

Dear Mr. Hughlett,

Please permit me to present this letter for your kind attention to what I faced at your esteemed USPS branch today, i.e. an efficient and excellent performance.

 I had come to your branch in order to seek assistance with regard to a money order that I had purchased but was unfortunately lost.  I was referred to the Supervisor, Mr. Chris Gunn who asked me to call Consumer Affairs about the case.

I called the number he gave me and, to my pleasant surprise, I had an excellent collaborative service by Deborah, to whom I would like to express my utmost appreciation. She took the time to call your branch and advised me to try again to obtain the service I needed.

I was extremely fortunate to obtain the services of Mr. Lynn N. Eubanks who obviously knew what I needed and the USPS system for dealing with such cases.  He promptly took down all the required information into the computer and told me within a couple of minutes that my case would be dealt with positively for a full reimbursement within a maximum of 60 days.

It was a pleasure for me to note the presence of a fully competent and efficient person, namely, Mr. Eubanks who provided me with the required service and went as far as expressing his apology for my loss.

 I, therefore request that my respectful appreciation be conveyed to Mr. Eubanks.

 Yours sincerely,

Kidane Alemayehu