Garland, TX, Main Station Letter Carrier Robert “Tony” Fox (right) received his 40-year Service Award from Postmaster Cedric Durant (left).  Fox started his Postal career in 1979 and has held many positions, including Supervisor, Customer Services, Mail Handler and Distribution Clerk.  He is a Veteran of the U.S. Marines.

 

Garland Gold Star Awards

Garland, TX, Main Office Retail Associate Robert “Bob” Easley (right) received his fourth Gold Star Award from Postmaster Cedric Durant (left) for a perfect score on a recent Retail Customer Experience.  Easley has worked for the Post Office for over 17 years and is a U.S. Army Veteran.  He commented, “This is one of the best teams I have ever worked with and we all do a good job.”

Garland, TX, Main Office Retail Associate Darnise Moore (right) received her seventh Gold Star Award from Postmaster Cedric Durant (left) for a perfect score on a recent Retail Customer Experience.  She has worked for the Post Office for 29 years and has met some wonderful people.  Moore enjoys helping customers and letting them know that the Postal Service is here to go above and beyond to serve them.  She remarked, “I care about providing professional customer service.  My Postmaster has been wonderful. He makes our jobs better and I look forward to being here.  I’m proud to be a part of the U.S.P.S.  In addition to my Postmaster, I would also like to thank my Station Manager Indalecio Rodriguez, Supervisor, Juanita Johnson, Retail Manager Kelley Davis and former Dallas District Retail Manager Bridgette Carroll.”

Garland, TX, South Station Retail Associate Jose “Tony” Rodriguez (left) received a Gold Star Award from Manager, Customer Services June Neroes (right) for a perfect transaction on a recent Retail Customer Experience.  He enjoys working customers and meeting different people daily.  Rodriguez takes pride in what he does. He remarked, “We have a good team here and I like working with them.” A customer in the lobby commented, “I like coming in here.  They are always very friendly.”

Tyler, TX, Postmaster Falonda Woods (left) is officially sworn in by Manager, Post Office Operations Dan Carleen (right).

 

Plano, TX, Wildcat Post Office Retail Associate Mathew Ozhukayil received a Gold Star Award for a perfect transaction on a recent Retail Customer Experience.

Hero

Center, TX, Rural Carrier Assistant JaKyric Driver was recognized by a local radio station for his heroic deed of assisting a four year old little girl who was left stranded in the rain.

 

Due to some unfortunate circumstances yesterday (Wednesday, January 18^th) a four year old little girl was left stranded in the rain.  Center Postal Employee Jakyric Driver age 19, found her on County Road 1095 off of US HWY 14.  After contacting his Supervisor, the Shelby County Sheriff’s Office and the Shelbyville School, he took her back to the school where she was later reunited with her parents.  This is a true example of a “Good Samaritan!”  Driver is known to his co-workers as the “Gentle Giant” because of his humble personality.

 

This story was originally published on Center Broadcasting Co., Inc.’s Facebook page and it has received over 1200 likes and comments.

Tennessee, TX, Colony Post Office Rural Carrier Linda D. Blackmon (right) received an Incentive Award for her outstanding service and work ethics from Postmaster Chuck Yaunk (left). 

Dallas District Manager, Delivery/Customer Service Programs Dean W. Henson (right) received his 40-year Service Award from Manager, Operations Programs Support Virgil Cosma (left).  Henson has held numerous positions within the Post Office and is a U.S. Air Force Veteran.

Dallas District Operations Programs Specialist Adam “Dean” Hamner (right) received a Certificate of Appreciation from Manager, Operations Programs Support Virgil Cosma (left) for accumulating 1424 hours of sick leave.

Frisco Main Station Employees are Postal Proud!

Frisco, TX, Main Post Office Officer In Charge Daniel Mata (far left) and the employees of the Main Post Office are #PostalProud.

Frisco, TX, Main Post Office Team A are Postal Proud.

Frisco, TX, Main Post Office Team B are Postal Proud.

Frisco, TX, Main Post Office Team C are Postal Proud.

 

Frisco, TX, Main Post Office Team D are Postal Proud.

 

  

Link: Quotable

We are #Postal Proud

Longview, TX, Downtown Station Retail Associates (left to right) Margaret Cooper, Cusundia Brigham and Lead Retail Associate Barbara Thomas are Postal Proud because, “We love our jobs and are proud when our customers are satisfied.”

Customer Compliment

Dallas, TX, Richland Station Letter Carrier Rita Wilder

Hi Ms. Wilder,

 I’m sorry it has taken me so long to get this to you.  I am writing to praise you for what could have turned out to be a very disappointing experience with the Post Office.  I had ordered an expensive necklace from a vendor in California and when he sent it to me in December, he sent me the tracking number and assured me that it was registered and insured.  I was able to follow the tracking up until December 24 at which time two different Post Offices (including the Richland Station) and also the USPS customer service number told me that the package couldn't be tracked any further and I just had to wait until it got sorted out at the Dallas Processing Center.  Well, I never give up and thankfully decided to try my Post Office (the Richland Station) once more and I had intended to ask for the supervisor when luckily I got you.

You also referred me to customer service and when I got no help from them and called you right back, you took it upon yourself to find the answer for me and within one hour you called me back to let me know that the package had been at Richland the entire time since December 24, and since it was insured and registered it had been put in your safe.  Apparently there is some requisite amount of time the Post Office has to wait before sending the package back due to the fact that postage was owed on the package.  I had no idea the package was here or that postage was owed.  I had never received any notification whatsoever to let me know.

 I'm sure the Post Office was doing what they were supposed to do, but I'm so glad you picked up the phone, because as I mentioned earlier in three weeks and four phone calls, I was met with nothing but indifference, pat answers and nothing to help correct my problem.  Ms. Wilder, you went above and beyond the call of duty, took it upon yourself to help me find the solution to my problem, called me back to let me know and then a day or two later even called me back to check on me to make sure my problem had been rectified and that I had my package.  In 30 years of using the services of your Post Office I have never met anyone so capable, so willing to help and with such great follow through.  If you aren't the Supervisor at Richland, they need to make you the Supervisor.  It doesn't take a lot to go the extra mile, but so few people are inclined to do so. 

Kudos to you, Ms. Wilder and thanks for your help.

Lindsay Nadelman

 

Customer Compliment

Garland North, TX, Lead Retail Associate Lynn N. Eubanks

Dallas District, TX, Complaints & Inquiry Clerk Deborragh Lawson

Dear Mr. Hughlett,

Please permit me to present this letter for your kind attention to what I faced at your esteemed USPS branch today, i.e. an efficient and excellent performance.

 I had come to your branch in order to seek assistance with regard to a money order that I had purchased but was unfortunately lost.  I was referred to the Supervisor, Mr. Chris Gunn who asked me to call Consumer Affairs about the case.

I called the number he gave me and, to my pleasant surprise, I had an excellent collaborative service by Deborah, to whom I would like to express my utmost appreciation. She took the time to call your branch and advised me to try again to obtain the service I needed.

I was extremely fortunate to obtain the services of Mr. Lynn N. Eubanks who obviously knew what I needed and the USPS system for dealing with such cases.  He promptly took down all the required information into the computer and told me within a couple of minutes that my case would be dealt with positively for a full reimbursement within a maximum of 60 days.

It was a pleasure for me to note the presence of a fully competent and efficient person, namely, Mr. Eubanks who provided me with the required service and went as far as expressing his apology for my loss.

 I, therefore request that my respectful appreciation be conveyed to Mr. Eubanks.

 Yours sincerely,

Kidane Alemayehu

Mckinney, TX, Rural Carrier Assistant Jeff Jones quick thinking saved a family from a house fire.   He had only been a Letter Carrier for three months and was on his last stop when he noticed smoke coming from a house that he needed to deliver a parcel.  It was Jones’s quick action to notify police and the fire department that may have saved the house and the people inside. With the help of an officer, he was able to get the three kids and grandma out of the house.  The home owner remarked, “For him to have that kind of love and concern for my kids...he is a wonderful person. He’s special and I hope that he knows that.”  

Lean Six Sigma White Belt Certifications

North Texas, Processing & Distribution Center Mail Processing Clerk Kendra D. Smith (second left) & Mail Handler Donald Rogers II (center) received their Lean Six Sigma White Belt Certifications from (left to right) Operations Industrial Engineers (OIE) DeVardis Parker, Lead OIE Ann Dao and Neyscha Mercado.

North Texas, Processing & Distribution Center Maintenance Mechanic Mail Processing Equipment Jessica A. Potts (second left), Lead Mail Processing Clerk Kamalammal B. Pillai (third left), Mail Handler Carolyn A. Hunt (third right), Supervisor, Distribution Operations London Bonds (second right) received their Lean Six Sigma White Belt Certifications from Operations Industrial Engineers (OIE) Neyscha Mercado (far left) and Lead OIE Ann Dao (far right).

 

Lewisville, TX, Retail Associate Hyun Song (right) received a Gold Star Award from Postmaster Thomas Alonzo (left) for a perfect score on a recent Retail Customer Experience.  She enjoys assisting her customers by doing a good job.  Song remarked, “My husband is a Letter Carrier.  He recommended this job for me.  We love to work for the U.S.P.S.”

Paris, TX, Retail Associates (left to right) Lavonne Copeland, Kenette Smith, Dwanniqua Gunn, Diane Rowell & Diane Johnston were given a Papa John’s pizza party by Headquarters for being a top selling office of gift cards during peak season.

Lake Dallas, TX, Rural Carrier Assistant Kyle Archibold received a customer compliment.

 

Dear Johny,

This letter is to praise Kyle Archibold for his actions of going beyond the call of duty.  My husband, ordered car parts.  The tracking information projected a delivery date of Saturday December 3rd.  Wes thought the package would be delivered by FedEx to our office on Saturday.  He saw Marcus, our FedEx Driver on Saturday, and asked him if he had the package for delivery.  Marcus told Wes it was delivered to the Post Office on Saturday morning.  The Post Office had already closed.  Wes went to the Post Office and saw someone in the back of the Post Office.  He went back and met Kyle.  He told Kyle what had happened.  Kyle got his tracking information and ID.  Kyle stated he would be in Sunday morning at 6 Am and would look for the package.  If he found it, he would call and deliver the package on Sunday morning.  Kyle called Wes at 6:30 Sunday morning to inform him he had indeed found the package and would deliver it to our home.  About 10 minutes later, Kyle rang our doorbell and Wes had his package.

I wanted Kyle's superiors to know about his actions beyond the call of duty and how very much we appreciated his doing so.

 

Very respectfully,

Happy Customer

Palestine, TX, Retail Associate Johnny “Hank” Calhoun (left) received his second Gold Star Award of 2016 from Postmaster Anthony Young (right).

Dallas Downtown Station employees celebrate Letter Carrier James Robinson (center, holding sign) retirement.

Dallas Downtown Station employees celebrate Letter Carrier James Robinson (center, holding sign) retirement.  Robinson has worked for the Post Office for 48 years and is the Senior Carrier in the Dallas District.  A/Manager, Customer Services Shelia F. Roy remarked, “Robinson’s loyalty, commitment and dedication that he has shown, not only to his customers on a daily basis but to the US Postal Service since 1968 shows what being Postal Proud is all about.  He's always going above and beyond to help his fellow coworkers.  He doesn't complain and continuously asks what he can do to assist.  His customers on his route really like and appreciate his work ethic and performance as well.”

A Message from the District Manager…

We just completed an outstanding Peak Season and the Postal Service has each and every one of you to thank for that.  In this month’s edition of Dallas Proud, you’ll see pictures of Dallas District employees hard at work delivering holiday cheer for our customers.  December’s mild weather helped us to collect, process and distribute the mail safely—but our employees did have a couple of days of bitter cold temperatures where they bundled up and kept the mail moving. 

For your information, nationally, the Postal Service delivered 808 million packages this Peak Season.  That’s 15% over SPLY (703 Million).  On Monday, December 19, we delivered 34,046,347 packages—more packages than any other day during Peak Season, averaging 1.5 million packages delivered every hour.  That’s an outstanding accomplishment of which you should be Dallas Proud.  In order for the Postal Service to compete for business, we must continue to perform at the highest levels.  I’m proud to say the Dallas District did just that during Peak Season.

This past Monday was a national holiday to honor Dr. Martin Luther King, Jr.  Known as a civil rights activist, he was also a great orator. His most popular speech “I Have a Dream” is known universally, but the following quote, which was not part of that famous speech, is one that I would like us all to focus on: “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, 'Here lived a great street sweeper who did his job well.”

Dr. King’s message is clear. Every job is important and every action has an impact—that was clearly demonstrated during Peak Season.  All employees should remember we work for the Postal Service brand, but within that brand, your name is your brand for the job you do. Do your job with dignity and precision.  Be Dallas Proud of what you do and those you serve.

North Texas Processing & Distribution Center Manager, Business Mail Entry (BME) Yolanda Applon celebrates her last day before her retirement.  She worked for the Post Office for 33 years and will miss her fellow co-workers.    Business Service Network Representative Joanne Benge remarked, “Yolanda Applon helped me tremendously when I first started.  She was always there to answer all my questions and assist with BMEU issues.  She is a good friend and will be missed by everyone.”

North Texas Processing & Distribution Center Bulk Mail Technician Robert Sun (left) received his 30-year Service Award from Manager, Business Mail Entry Yolanda Applon (right).  He has been in BMEU for 10 years.

Quitman, TX, Letter Carrier Jacquetta Reynolds (right) received her 35-year Service Award and One Million Mile accident free Carrier Awards from Postmaster Gary L. Choice (left).

Link Mobile "Quotable"

Manager, Customer Services Tina Young remarked, “Service is still number one, and our customers are our priority.  Our customers appreciate us and we appreciate our customers.”

Tyler, TX, Main Post Office Secretary Gloria Hebert (right) received a Certificate of Appreciation from Postmaster Falonda Woods (left).

Tyler Service Year Awards

Tyler, TX, Azalea Station Letter Carrier William Tingly (left) received his 35-year Service Award from Postmaster Falonda Woods (left).

Tyler, TX, Main Post Office Custodian Ronnie Hebert (left) received his 30-year Service Award from Postmaster Falonda Woods (right).  Hebert commented, “I’m holding on for 40 years!”

Tyler, TX, Azalea Station Retail Associate Betty Stitt (right) received her 30-year Service Award from Postmaster Falonda Woods (left).

 

 

 

Jacksonville, TX, Lead Retail Associate Charlotte Sanders (right) recent a Gold Star Award from Supervisor, Customer Services Dave Blalock for a perfect score on a recent Retail Customer Experience.

Kilgore, TX, Retail Associate Monjay Johnson (left) received a Gold Star Award from Postmaster Joe McQuiston (right) for a perfect transaction on a recent Retail Customer Experience.  McQuiston remarked, “I would like to thank Monjay Johnson for helping to make Kilgore #1.”

Mckinney, TX, Supervisor, Customer Services Debra Wright (left) received her 30-year Service Award from Officer In Charge Clarence Henderson (right).

North Texas Processing & Distribution Center (P&DC) Automated Package Processing System (APPS) employees were given a Postal Proud T-shirt for sustaining a 9400 throughput on the APPS.  Throughput is calculated by the total number of pieces fed divided by the amount of time a sort program has been initialized or setup. 

 

North Texas P&DC APPS Supervisors, Distribution Operations Michael L Smith (left) and Roosevelt Malone (right) were given a Postal Proud T-shirt for sustaining a 9400 throughput on the APPS.  An automated parcel and bundle sorting system that uses a carousel-type cross belt sorter subsystem capable of processing 9,500 pieces per hour.  The system incorporates automatic package singulation, address recognition, and online remote video coding.  A data system collects detailed information about each package such as package type, size, and weight.  Systems are equipped with one or two feed systems and configured with 100, 150, or 200-output bins.

Nacogdoches, TX, Retail Associate Sarah Cooke (center) received a Gold Star Award from Manager, Post Office Operations Johnny Wright (right) and Postmaster Gerald Malanders (left) for a perfect score on a recent Retail Customer Experience.

Dallas, TX, Beverly Hills Station Retail Associate Angela Henderson (center) received a Gold Star Award from Manager, Customer Services Eric Clark (right) and Supervisor, Customer Services Alleyne Doty (left) for a perfect transaction on a recent Retail Customer Experience.

Marshall, TX, Retail Associate Sherea Clark (center) received a Gold star Award from Postmaster Daphne M. Moore (left) and Supervisor, Customer Services Brad Vesta (right) for a perfect transaction on a recent Retail Customer Experience.

Employee Recognition

Dallas District A/Retail Specialist Sandra McCallister (left) received a framed Breast Cancer Research (BCR) semi-postal stamp Artwork from Manager, Retail Kelley Davis (right) for processing all of Retails efforts to promote and sell the BCR stamps and t-shirts within the Dallas District during Breast Cancer Awareness month.  McCallister remarked, “It was an overwhelming success.  The revenue for the stamps went up tremendously compared to last year.”

 

Irving, TX, Main Station Retail Associate & On the Job Instructor Angie Wafer-Bailey (left) received a framed postal artwork from Manager, Retail Kelly Davis (right) for her work in providing training to employees who helped with Lobby Assistance in the field during peak season 2016.  This included informing employees to take customers out of the line and directing them to the Self Service Kiosk and in all aspects of making sure customers have a good shopping experience.