Irving, TX, Valley Ranch Station Retail Associate Diane Poole (above) was presented her firstGold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Addison, TX, Retail Associate Mathew Abraham (above) accepted his sixth Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Dallas, TX, University Station Retail Associate Geneva Bishop (above) was presented her 14th Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Lufkin, TX, Retail Associate Michael Maxey (above) was selected as the Dallas Districts week 12 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

A Matter of the Heart The month of February is all about the heart. Not only do we celebrate Valentine’s Day, but it’s also National Heart Health Month – a month dedicated to raising awareness about heart disease and how to maintain a healthy lifestyle. Heart disease is the leading cause of death for both men and women in the United States, accounting for approximately 1 in every 4 deaths, according to the Centers for Disease Control and Prevention (CDC). About half of all Americans have at least one of the three key risk factors for heart disease: high blood pressure, high cholesterol or smoking, CDC reports. Most people think of “safety” as accident prevention, but there is another side of safety – including preventive care and wellness. Studies have shown that an employee’s well-being has a significant influence on productivity, performance, and engagement. The Postal Service provides a Wellness page, available on the USPS LiteBlue employee website, which promotes a healthy lifestyle through newsletters, webinars, and videos. Here are a few simple ways you can help prevent heart disease: • Schedule a visit with your doctor to talk about heart health. It’s important to schedule regular check-ups, even if you think you are not sick. • Add exercise to your daily routine. Start off the month by walking 15 minutes, three times each week. By mid-month, increase your time to 30 minutes, three times each week. • Increase healthy eating. Cook heart-healthy meals at home at least three times each week and make your favorite recipe lower sodium. • Take steps to quit smoking. If you currently smoke, quitting can cut your risk for heart disease and stroke. You are the most valuable asset in our organization. We care about your welfare, which is why safety remains a core value for the Dallas District. When it comes to making lifestyle modifications, it’s a personal decision, and requires a commitment to make these improvements. A healthier lifestyle starts with you.

North Texas Processing & Distribution Center (P&DC) Mail Handler Marian Hudley (left) received her 25-year Service Award from Acting Senior Plant Manager Sergio Reynoso (right).

Wylie, TX, Rural Carrier Julia Wilson (above) received her 25-year Service Award.

Wylie, TX, Rural Carrier Han Park (above) received her 25-year Service Award.

Princeton, TX, Rural Carrier Gerry Nance (left) received his 35-year Service Award from Office In Charge Randy Hoffmann (right).

Rockwall, TX, Letter Carrier Michael Eakin (above) received his 35-year Service Award.

Rockwall, TX, Letter Carrier Monty Norvell (above) received his 25-year Service Award.

On February 12, 2021 the North Texas Processing & Distribution Center (P&DC) Social and Recreation Committee held a raffle for prizes of employees on all three tours. A non-kissing, kissing booth and Valentine’s Day decorations were setup where employees were encouraged to take socially distant pictures.

Addison, TX, Retail Associate Joy Noderer (above) was selected as the Dallas District week 10 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Mesquite, TX Carrier Annex Station Letter Carrier Phillip Morris (left) received his 35-year Service Award from Manager, Customer Services Jinu Varghese (right).

Plano, TX, Main Post Office (MPO) Rural Carrier Clark Robinson (above) helped a company that is a producer and seller of hand-crafted healthy beef jerky snacks. He used Rural Reach to submit the contact information to Business Development Specialist Jenny Yoo. Yoo teamed with Senior Field Sales Representative Ron Williams and contacted the customer. The customer wanted cost saving shipping that did not affect product quality and the customer experience. Thanks to Robinson’s ability to recognize an opportunity to help a customer and get them into the right hands, this sale with generate more than $1,181,400 of estimated annualized revenue for the USPS. He continues to engage customers on his route to identify new businesses and generate revenue.