A message from the District Manager Scott Hooper

Highlighting Our Business Customers This week marks National Postal Customer Council (PCC) Week, where we take time to recognize and appreciate the partnership between our organization and business mailers. PCC week provides local PCC audiences (businesses, non-profits, colleges/universities, mail service providers, printers, etc.) the opportunity to hear from and interact with Postal officers and executives. Each of us, no matter what job we perform, has a stake in the success of the PCCs. When you provide the best possible service, you help build our business and strengthen the partnership with our PCC members. Don’t stop there, though. I encourage all employees to take time and become familiar with all the products and services we provide. Submit a lead through one of our Employee Engagement Programs, like Clerks Care, Customer Connect, Business Connect, Rural Reach. We also recently launched our newest same-day local delivery service, Connect Local, here in the Texas 1 district. It’s our responsibility to grow the business by actively engaging customers and finding new sources of revenue. And remember that doing the simple things also grows the business, whether it’s being courteous on the phone, providing friendly service at retail and BME counters, accurately sorting mail and packages, properly scanning and handling packages, and delivering in a safe, efficient and courteous manner. If we don’t take care of our customers, someone else will. Our business mailers – in fact, every customer – deserves our best effort every day. As we take time to celebrate PCC Week, let’s be sure to continue providing superior service every week of the year. Thank you for helping serve not just our business customers, but all of our customers.

A message from the District Manager Scott Hooper…

As Classes Resume, Watch Out for Students Many schools resumed classes either last week or this week, and I want to take this opportunity to remind all our employees who operate motor vehicles to watch out for children — especially those who are distracted. I urge you as a driver, to take extra precautions to avoid accidents by staying alert and driving defensively. Children can be unpredictable and don’t always look both ways before crossing streets. We can prepare for the back-to-school driving season by following a few simple safety tips: • Slow Down. The speed limit in school zones is 20 mph, so be sure to cover the brake pedal, while scanning the road for kids when entering a marked school zone. • Yield to School Buses. Exercise caution when approaching a school bus or driving near bus stops. NEVER pass a school bus from either direction while its lights are flashing, and children are entering or exiting the bus. Drivers must remain stopped until the bus begins to move. • Provide plenty of distance from bicyclists, especially young or novice riders. • Never talk on your phone or send text messages while driving. • Avoid handing mail directly to children from a delivery vehicle. If children approach, get out of the vehicle and ask them to move away. Double-check around the entire vehicle before proceeding. • Never back up to redeliver a missed box. Get out of the vehicle and walk back, if you can do so safely. • Adjust your mirrors to be able to see around your vehicle before you leave your office. Thank you for your continued service to our customers, who trust us to deliver the mail safely, efficiently, and reliably. Remember that you represent the U.S. Postal Service when you get behind the wheel, so let’s protect our most precious commodity — our children.

Sulphur Springs, TX, Retail Associate Brad McCool (above) accepted a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Lewisville, TX, Flower Mound Station Rural Carrier Sobiya Sabih (left) received an Engagement Most Valuable Player Certificate, lanyard and pin from Supervisor, Customer Services Fabrizio Casagrande (right) for her outstanding job performance during Quarter III, 2021. Hello, I would like to take the opportunity to thank you for allowing me to prove myself within the team. It is very thoughtful of you to appreciate my efforts and nominate me. Thank you very much for recognizing my contribution to the team. Sincerely, Sobiya Sabih

Richardson, TX, Huffhines Park Station Retail Associate LaTeasa Brumfield (above) received a Customer Complement and Trophy from a happy customer. Dear LaTeasa, You are not only the sweetest woman in the world, you are also the world’s best post office Retail Associate. Thank you so much, Alex

Richardson, TX, Huffhines Park Station Retail Associate LaTeasa Brumfield (left) and a grateful customer (right) posed for a picture after Brumfield lent her a walker she had stored in her car. The customer had broken her back and was barely able to walk. She was almost in tears from the pain but did cry after the extremely kind gesture from Brumfield.

North Texas Processing & Distribution Center (P&DC) Electronic Technician David “Red” McCarley (right) received his 25-year Service Award from Manager, Maintenance Bob McCullars (right).

Mckinney, TX, Main Post Office (MPO) Rural Carrier Rebecca Menchaca (above) received a customer compliment. Dear USPS, Our mail carrier is so kind and amazing at her job. She goes above and beyond. I have an autistic son who is obsessed with watching for trucks, especially the mail truck. When we told her how much he loves watching for her, she brought him a little toy mail truck of his own! He was over the moon and has carried it everywhere ever since. I just want to appreciate how she took the extra time in her day to be kind and say how much it meant to our family. Sincerely, Happy Customer

A message from the District Manager Scott Hooper…

Taking Care of Business by Taking Care of Customers We work for one of the greatest organizations in the world, and each of us plays a part in ensuring its future. One of the ways to do that is by focusing on identifying new sources of revenue. Every day, new businesses are opening up, providing opportunities to gain new customers. I want to start off by saying thank you, because our district has done a great job with the Employee Engagement Programs. We ended FY21 Q3 with almost $70 million in projected sales through Clerks Care, Customer Connect, Business Connect, Rural Reach, and Mail Handler leads. This week, I am happy to announce that Dallas and Houston were chosen as the pilot sites for the new USPS Connect Local. This new offering will help small businesses provide local-to-local same-day or next-day package delivery at affordable rates. Business owners will be able to sign up at www.uspsconnect.com and use USPS Click-N-Ship online to enter package information, print shipping labels, prepay for postage and receive tracking numbers all in one place. Then they will bring their labeled packages directly to the back dock of a designated local postal facility first thing in the morning (5–7 a.m.) for same-day delivery, or 30 minutes before the back dock closes to receive next-day delivery to the ZIP code areas served by that location. They will then present their SCAN form and packages to the clerk and our carriers will deliver the packages as part of their daily routes. Three offices in the Dallas area were chosen for the initial USPS Connect Local pilot launch: • Joe Pool Post Office, located at 5521 S. Hampton Road, servicing ZIP Codes 75224, 75232, 75237 and 75376 • Juanita Craft Post Office, located at 3055 Al Lipscomb Way, servicing ZIP Codes 75204, 75210, 75215,75223, 75226, 75246, 75315 and 75371 • Beverly Hills Post Office, located at 2202 S. Cockrell Hill Road, servicing ZIP Codes 75211, 75233, 75236 and 75249 Please familiarize yourself with this new initiative, especially because it will continue to expand to other Post Offices in our district. USPS Connect is a major component of our organization’s 10-year Delivering for America plan and is expected to contribute to the plan’s goal of $24 billion in net revenue growth by offering direct access to the Postal Service’s delivery network. Each of us, no matter what job we perform, has a stake in the success of our organization and one of the ways we take care of our business is by taking good care of our business customers.

Keller, TX, Retail Associate Eddie Arturo (center) was presented a Gold Star Award from Supervisor, Customer Services Dave Hammonds (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction. He was joined by Lead Retail Associate Danielle Hightower (right) who congratulated him on this achievement.

Lake Dallas, TX, Retail Associate Lawrence Healy (left) accepted a Gold Star Award from Postmaster Johny Wilson (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Aledo, TX, Retail Associates Brenda Spence (left) and Amber Morgan (right) were presented Gold Star Awards from Supervisor, Customer Services Derek McBain (center) for receiving perfect scores on Retail Customer Experience (RCE) transactions.

Sulphur Springs, TX, Retail Associate Charma Lou Owings (above) accepted her first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas District Manager, Safety Elvin Rembert (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas District Acting Safety Specialist Byron Bridges (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas District Safety Specialist Gabe Carreon (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas District Employee Development Specialist Melvin Price (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas District Staffing Specialist Michael Harrigan (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas District Administrative Assistant Karla Robinson (above) received a Letter of Appreciation signed by Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Wylie, TX, Retail Associate Tsegaye Asfaw (above) displayed his first Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

A message from the District Manager Scott Hooper...

Preventing Heat-Related Illness As summer approaches and the days get longer, the dangers of working outside during hot weather also increases. Knowing how to work safely in hot weather can help prevent heat exhaustion and heat stroke. Heat exhaustion symptoms include cool, moist skin; heavy sweating; headache; nausea or vomiting; dizziness; light headedness; weakness; thirst; irritability; and a fast heartbeat. Here are first-aid guidelines for people who experience heat exhaustion: Call 911; sit or lie down in a cool, shaded area; drink plenty of water or other cool beverages; use cool compresses or ice packs if available; and do not return to work that day. Heat stroke symptoms include confusion; fainting; seizures; excessive sweating or red, hot, dry skin; and a very high body temperature. Here are first-aid guidelines for people who experience heat stroke: Call 911; rest in a shaded, cool area; loosen clothes; remove outer clothing; use a fan and place cold packs under armpits if available; wet clothing with cool water; apply ice packs, cool compresses or ice if available; drink water or other fluids as soon as possible; and stay with the victim until help arrives. The following are some proactive steps to avoid heat-related illnesses: • Hydrate before, during and after work. Drink at least 8 ounces of water every 20 minutes. • Dress appropriately for the weather. On warm days, wear light-colored, loose-fitting and breathable clothing to keep your body temperature down. • If you experience discomfort while wearing a face covering, remove it until the discomfort ceases. However, you should continue to practice social distancing when you come into contact with others. • Use the shade to stay cool. When possible, use shaded areas to stay out of direct sunlight. Thank for all that you do to serve our customers throughout the year, but especially during the summer months. Remember to watch out for signs of heat illness in yourself and your co-workers and report any symptoms to your supervisor right away.

Arlington, TX, Melear Station Retail Associate Juan Zuloaga (above) was selected as the Texas District 1 week 37 winner of the “Say my Name” Point of Sale (POS) Survey contest. Texas District 1 Retail challenged the SSAs to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Mesquite, TX, Main Post Office (MPO) Letter Carrier Bobby Shoffeitt (left) received his 25-year Service Award from Postmaster Angela N. San Miguel (right).

Harleton, TX, Rural Carrier James Hagood (left) received his 35-year Service Award from Postmaster Martha Rose (right).

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Irma Danner (above) recently helped a company who has a line of luxury home goods. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative James Allen. The customer was looking for a cost-effective way to ship their products. After their discussions, they decided to use the Postal Service. Thanks to Danner’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help and get them into the right hands. This sale will generate more than $132,800 of estimated annualized revenue for USPS. She continues to engage customers at her lobby to identify new businesses and generate revenue.

Lewisville, TX, Postmaster Venora Lowery (above) recently helped an emergency care company. She used Business Connect to submit the customer’s contact information to Business Development Specialist Jenny Yoo, who followed up the lead. Yoo consulted with Senior Sales Executive Victoria Davila. The customer wanted economical, reliable services to market their business in the surrounding area. They decided to use Every Door Direct Mail (EDDM). Thanks to Lowery’s efforts in noticing potential revenue and her due diligence to get this customer in the right hands, this sale will generate more than $405,000 of estimated annualized revenue for USPS. She continues to engage with customers at the lobby to identify new businesses and generate revenue.

Dallas, TX, Bent Tree Station Retail Associate Shavonne Pierce (above) recently helped a local business that ships beauty, cosmetic and personal care items via eCommerce. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Field Sales Representative Audrey Kemper. The customer was looking for a cost-effective way of shipping their new products. After their discussions, they decided to ship with USPS. Thanks to Pierce’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help her customer and get them into the right hands. This sale will generate more than $114,028 of estimated annualized revenue for the Postal Service. Pierce continues to engage customers at her lobby to identify new businesses and generate revenue.

Dallas, TX, Brookhollow Station City Carrier Lyndon Huston (above) recently helped company that specializes in unique, organic coffees and teas. He used Customer Connect to submit the contact information to Business Development Specialist Jenny Yoo and Sales Executive Carrie Davis. The customer was looking for a cost-effective way of shipping their new products. After their discussions, they decided to ship with USPS. Thanks to Huston’s goodwill and appreciation for his customer, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale will generate more than $81,602 of estimated annualized revenue for the Postal Service. Huston continues to engage customers on his route to identify new businesses and generate revenue.

Sulphur Springs, TX, Retail Associate Christine Miles (above) recently helped a company that is a one-of-a-kind specialty bookstore with signed books donated by the authors. They also have a monthly subscription service. She used Clerks Care to submit the contact information to Business Development Specialist Jenny Yoo and Senior Field Sales Representative Kasey Ellis. The customer was looking for cost saving shipping. After their discussions, they decided to use USPS. Thanks to Mile’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help her customer and get them into the right hands. This sale will generate more than $284,862 of estimated annualized revenue for the Postal Service. Miles continues to engage customers at her lobby to identify new businesses and generate revenue.

Dallas, TX, Pleasant Grove Station Retail Associate Zina La Cour (above) helped a ecommerce company shipping organic soaps for people with skin conditions. She used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez and Senior Field Sales Representative Kasey Ellis. The customer was looking for a cost-effective way to ship their products. After their discussions, they decided to use USPS. Thanks to Cour’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help her customer and get them into the right hands. This sale will generate more than $59,748 of estimated annualized revenue for the Postal Service. Cour continues to engage customers at her lobby to identify new businesses and generate revenue.

Dallas, TX, Parkdale Station Letter Carrier Jerald McGee (left) received his 35-year Service Award from Supervisor, Customer Services Marian Chism (right).

Mesquite, TX, Carrier Annex Letter Carrier Phillip Morris (center) received his Official Retirement Certificate from Postmaster Angela N. San Miguel (right) and Manager, Customer Services Jinu Varghese (left). His last day was May 28, 2021 and he had 36 years with the Postal Service.

Mesquite, TX, Carrier Annex letter carriers and family members were in attendance for the retirement ceremony and wished him well on his future endeavors.

Veteran photos

Dallas District Delivery Support Specialist Stacey Lindsey (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Operation Programs Support Virgil Cosma (right).

Dallas, TX, White Rock Station (from left) Letter Carriers Steven Smith; Rodney Cooper, Jr.; Titus Brown; David Shields; Johnny Compian; Daryl Lewis; Pedro Zavala; received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Cathy Jones (fourth right).

Dallas, TX, Main Post Office (MPO) Box Section (from second left) Mail Processing Clerk Richard Benevides; Retail Associate Arthur Treadwell; Mail Processing Clerk Donald Johnson; General Expeditor Dwayne Clark; and Mail Processing Clerk Eloy Garcia received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Supervisor, Customer Services Derrick Mcgaughy (far left).

Dallas, TX, Pleasant Grove Station Laborer Custodial Melvin Taylor (left), and Laborer Custodial Rochelle Williams (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Tammy Nelms (center).

Dallas, TX, Pleasant Grove Station Letter Carrier Christopher Young (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Tammy Nelms (right).

Dallas, TX, Pleasant Grove Station Letter Carrier Luis Delacruz (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Tammy Nelms (left).

Dallas, TX, Pleasant Grove Station Letter Carrier Allenson Burrell (far left); Georgina Mendoza (second left); and Ruben Molinar (far right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Tammy Nelms (second right).

Dallas, TX, Spring Valley Station (from left) Manager, Customer Services Marq Hoil presented Letter Carriers Chuck Neely; Douglas McCarrell; Ted Washington; and Robbin Moon with a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Main Post Office (MPO) Box Section Mail Processing Clerks Jose Martinez (left) and Charles Tobias (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Supervisor, Customer Services Laventa Harris (center).

Dallas, TX, Beverly Hills Station (from left) Letter Carriers Rashad Stevenson; John Brown; Lewis Kendrick; Jose Sanchez Garza; Durmon Nolting; and Rural Carrier Billy Johnson received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Priscilla Jacksons (third left).

Dallas, TX, Parkdale Station Letter Carrier Tommy Davis (left) and Letter Carrier Jody Isom (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Jennifer Peterson (center).

Dallas, TX, Brookhollow Station Letter Carriers (from left) Luan Tran; Leroy Saenz; Richard Galvan; Curtis Goffner; Laborer Custodial Jonathan Lane; Letter Carries Thomas Rivers; and Frank Robinson, III. received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Downtown Station Laborer Custodial Nichelle Price (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (left).

Dallas, TX, Downtown Station Retail Associate Montique Boyd (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (right).

Dallas, TX, Downtown Station Retail Associate Westly Jones (left) and Letter Carrier Darriel Smith (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (center).

Dallas, TX, Robert E. Price Station Letter Carriers (from left) James Evans; DeCorian Land; Douglas Anderson; Biagio Randazzo; Zelma Norward; Kenneth Brown; Desmond Person; Kenneth Barnwell; Quang Trinh; and Donis Francois received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Main Post Office (MPO) Box Section Mail Processing Clerks Talib Salahuddin (left) and Wathena Henry (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Supervisor, Customer Services Laventa Harris (center).

Dallas, TX, Main Post Office (MPO) Box Section Mail Processing Clerk Terry Scott (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Supervisor, Customer Services Laventa Harris (left).

Dallas, TX, Prestonwood Station (from left) Manager, Customer Services Listed Anthony Atkinson; Letter Carriers Joseph Grymes; Robert Reedy; and William Lee received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Caesar Clark Station Manager, Customer Services Scott McCain (above) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Northwest Station (from second left) Letter Carriers LaMarcus Hutchins; Jose Cardenas; Mark Jarvis; Eric Grant; and D.D. Hurd received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manager, Customer Services Gail Aycock (far left) and Supervisor, Customer Services Shirlonda Gillespie (far right).

Dallas, TX, Downtown Station Letter Carrier Craig Jones (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (right).

Dallas, TX, Downtown Station Retail Associate Angelnett Johnson (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (right).

Dallas, TX, Downtown Station Letter Carrier Harold Kearney (left) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Manger, Customer Services Ramon Coleman (right).

Dallas, TX, Vickery Station (from left) Letter Carriers Kevin Allen; Trance Robinson; Manager Customer Services Muhammed Jan; Letters Carriers John Foster; and Reynolds Bell received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Northaven Station Manager, Customer Services Brittney Rucks (front, center) and (from left) Letter Carriers Claudio Benitez; John Lindsey; Bobby Jones; Emad Taheri; Daniel Mata; Anthony Fischer; Loren Evans; and Aric Johnson received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month.

Dallas, TX, Station A Letter Carrier Paul Armstrong (right) received a Letter of Appreciation signed by the Postmaster General Louis Dejoy and a Veteran’s cup in honor of Military Appreciation Month from Supervisor, Customer Services Joe Dominguez (left).