Irving, TX, Las Colinas Finance Station Retail Associate Horace Williams (above) was selected as the Dallas District week 6 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Frisco, TX, Main Post Office (MPO) Retail Associate Eddie Hedge (center) accepted a Gold Star Award from Postmaster Carlnell Hardy (left) and Supervisor, Customer Services Sheri Blackmon (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

A message from the District Manager Scott Hooper…

Setting a Good Example in the Holiday Homestretch The term “homestretch” describes that moment in a race when the finish line is in sight – when athletes dig deep to find that extra surge to finish in first place. That’s where the Postal Service is right now – in our holiday homestretch. The next several days will bring continued high volumes of cards, letters and especially packages. The Dallas District is doing all they can to help deliver the holidays and I thank you for your hard work. All employees should strive to set a good example, especially when it comes to safety. Be sure to follow these guidelines: • Continue wearing your face covering properly, stay away at least six feet away from others, and wash your hands often for at least 20 seconds. • Stay aware at all times, especially in high-traffic areas, loading docks, and anywhere motorized equipment and vehicles are operating. • When operating a motor vehicle, follow all safety instructions to avoid rollaway/runaway accidents. • Be aware of children, pets and others while on the delivery route; holidays mean more people out of school and work and more people in neighborhoods during the day. Serving our customers is the Postal Service’s mission and we should also set good examples for excellent customer service, including: Saying “No to the Throw,” accurate delivery, and accurate scanning. Do the right thing, even when no one is looking – Cameras are everywhere today, so keep in mind that you represent the postal brand when delivering, serving customers at the counter or in the lobby, and any time you are on duty. Always assume someone is watching, because they probably are. This holiday season, let’s all set a good example by putting safety first, as we successfully fulfill our mission of serving our customers. Let’s dig down and find that added effort that puts us over the finish line. Thank you for your hard work and commitment to our customers and to each other. I extend my best wishes to you and your families for a Happy Holiday.

Richardson, TX, Main Post Office Letter Carrier Ron Terry (above) received some holiday cards from his customers in appreciation of his hard work throughout the year.

Dallas, TX, Medrano Station Lead Retail Associate Darryl Harwell (above) was selected as the Dallas District week 5 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Cookville, TX, Retail Associate Fredericka Mathis (above) submitted a lead through Clerks Care program that secured a large mailing from Ministering Our Military (MOM). Her efforts provided $8490 of estimated annualized revenue for the Postal Service.

On December 15, 2020 the North Texas Processing & Distribution Center (P&DC) Social and Recreation Committee gave away fruit to employees on all three tours.

Cookville, TX, Retail Associate Fredericka Mathis (above) submitted a lead through Clerks Care program that secured a large mailing from Ministering Our Military (MOM). Her efforts provided $8490 of estimated annualized revenue for the Postal Service.

The North Texas Air Transportation Specialists located at the Vehicle Maintenance Facility decorated their office for the holiday season.

Marshall, TX, Retail Associate Pam Whatley (right) was number two in the district for Breast Cancer Research (BCR) stamp sales in the month of October, as well as the final week challenge. She was presented a Certificate of Appreciation from Supervisor, Customer Services LaKesha Jackson (left).

The Royse City Post Office was number one in Management Post Office Operations (MPOO) area 5 and number two in offices level 20 and below, as well as number four in the entire district for Breast Cancer Research (BCR) stamp sales in the month of October, as well as the final week challenge. Pictured from left are Office-In-Charge Pat Beets; Supervisor, Customer Services Maria Bussard; Retail Associates Cecilia Mock; Michelle Smith; and Erick Neal. Smith was fifth in the district in sales.

Carrollton, TX, Rosemeade Station Lead Retail Associate Sabrina Reynolds (above) was selected as the Dallas Districts week 4 winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Dallas, TX, Downtown Station Retail Associate Monticue Boyd (above) displayed a Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

The Prosper Post Office was the winner of the Dallas District Level 20 and below Breast Cancer Research (BCR) Stamp sales for the month of October. Their total BCR stamp sales was $9,267. Pictured are Postmaster Stacy Auten (left) and Retail Associate Angela Sestito (right).

Prosper, TX, Retail Associate Angela Sestito (above) was in the top five highest sales for the Dallas District with a total of $4,706 for Breast Cancer Research (BCR) stamps.

The Carrollton Main Post Office (MPO) was the winner of the Dallas District Level 21 and above Breast Cancer Research (BCR) Stamp sales for the month of October, as well as the final week challenge. Their total BCR stamp sales were $18,140. Pictured from left are District Manager Scott Hooper, Retail Associate Minh Tcheng and Postmaster Darwin Adams.

Carrollton, TX, Main Post Office (MPO) Retail Associate Minh Tcheng (above) was the top selling associate for the Dallas District with Breast Cancer Research (BCR) total stamps sales of $16,579. Tcheng was the sixth highest seller in the nation and the fifth highest in the Southern Area.

Prosper, TX, Postmaster Stacy Auten made a Christmas Stamp tree for her office. Now when customers ask, “What Christmas Stamps do ya’ll have?” We point to the tree and say those.

Dallas, TX, Medrano Station Retail Associate Maria Bhaskaran (above) was selected as the Dallas Districts first winner of the “Say my Name” Point of Sale” (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Irving, TX, Las Colinas Finance Station Retail Associate Debbie Williams (above) was selected as the Dallas Districts week two winner of the “Say my Name” Point of Sale (POS) survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.

Jacksonville, TX, Retail Associate Charlotte Sanders (above) was selected as the Dallas Districts week three winner of the “Say my Name” Point of Sale (POS) Survey contest. Dallas District Retail challenged all Retail Associates to have customers complete the POS survey and mention their name along with a positive verbatim comment. For each mention the employee earns an entry into the weekly drawing.