Dallas, TX, Downtown Station Retail Associate Dawndrell Williams (above) accepted her second Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Dallas, TX, White Rock Station Letter Carrier Johnny Compian (above) received his 35-year Service Award.

Dallas, TX, White Rock Station Letter Carrier Kenneth Ruffing (above) received his 35-year Service Award.

Dallas, TX, Supervisor, Customer Services Latina Clark (right) received her 25-year Service Award from Manager, Customer Service Operations Rogenia Demus (left).

A message from the District Manager Scott Hooper…

A Season of Thankfulness This is the time of year we begin to reflect on the things for which we are thankful. It has not been an easy year for most of us as we continue to try to work through a pandemic, but on this Thanksgiving Day, I encourage you to focus on the many things for which we are grateful: our family, friends, co-workers, and yes, our jobs. Too often, we get caught up in the feverish pace of everyday life and don’t take the time to appreciate just how fortunate we are. One of the things for which I am most thankful is the incredible spirit of service and commitment shown by Dallas District employees to the communities they serve. This past month, you provided the timely, accurate and secure delivery of election and political mail and helped ensure every person’s vote counted. Many of you worked extended hours, made extra trips, collections, and deliveries. I want to thank every Dallas employee who played an important and vital role in staying vigilant in identifying, properly handling, and delivering election mail-in ballots. I also want to thank and recognize our military veterans. A couple of weeks ago, we expressed our gratitude to our veterans who served or continue to serve our nation. We owe them a debt we can never fully repay. Thank you for your service, sacrifice, patriotism, and for your contributions to the Postal Service. Through your work ethic and dedication, many of you serve as leaders and/or role models for employees who are just starting their careers or to those who are more seasoned in the workplace. Lastly, I appreciate everyone’s cooperation as we head into peak season. Preparations are well under way across the district, including hiring, securing supplemental facilities, formulating transportation routes for our network, planning efficient runs at our plants, and readying our retail units for holiday customers. This is what we do best, it’s our season to shine. Again, thank you for all that you do, and I wish everyone a happy and safe Thanksgiving.

Grand Prairie, TX, Westchester Station Rural Carrier Jim Choudhry (above) received his 30-year Service Award.

Grand Prairie, TX, Westchester Station Retail Associate Shyra Thomas (above) displayed a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Grand Prairie, TX, Westchester Station Rural Carrier Travis Alcorn (above) was presented a Certificate of Appreciation for a lead he submitted through Rural Reach program which resulted in new revenue of $16,320 for the Postal Service.

Lewisville, TX, Main Post Office (MPO) Letter Carrier Sue Harriott (above) received her 35-year Service Award.

Lewisville, TX, Main Post Office (MPO) Retail Associate David Horikami (above) was presented a Certificate of Appreciation for a lead he submitted through Clerks Care program which resulted in new revenue of $80,000 for the Postal Service.

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Suk Kim (right) received her 35-year Service Award from Manager, CFS Barrett Taylor (left).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Roslin Abraham (right) received her 25-year Service Award from Manager, CFS Barrett Taylor (left).

Dallas, TX, Computerized Forwarding System (CFS) Markup Clerk Alondra Jacobs (right) received her 25-year Service Award from Manager, CFS Barrett Taylor (left).

Mckinney, TX, Linkside Park Finance Station Retail Associate Shauna Johns (above) displayed her tenth Gold Star Award for receiving a perfect score on Retail Customer Experience (RCE) transaction.

Gabriella Pate (left) from the Office of Texas U.S. Representative Van Taylor presented Postmaster Debbie Hendrix (right) and the Allen Post Office a Certificate of Congressional Recognition and a flag that was flown over the United States Capitol at the request of Congressman Van Taylor in honor of the grand opening of the Allen Post Office.

Dallas District’s Allen Post Office celebrated the opening of a new facility located at 401 Century Parkway in Allen, Texas. Southern Area Vice President of Retail and Delivery Operations Tim Costello (center, holding scissors) cut the ribbon to commemorate the event. Pictured from his right are District Manager Scott Hooper; Manager, Marketing Kelley Davis; Postmaster Debbie Hendrix; Manager, Operations Programs Support Virgil Cosma; and Manager, Post Office Operations J.L. Fredericks.

Plano, TX, Coit Station Letter Carrier William Cate (center) received his 25-year Service Award from Postmaster Dave Webster (left) and Manager, Customer Services Eric Clark (right).

Plano, TX, Wildcat Station Letter Carrier John Lambertson (center) received his 30-year Service Award from Postmaster Dave Webster (left) and Manager, Customer Services Gerald Hamilton (right).

Dallas, TX, Joe Poel Station City Carrier Elvis Walker (above) recently assisted a business that imports African apparel and ships domestically. The customer was looking for a cost saving way to ship their products and Walker used Customer Connect to assist. He submitted the owner’s contact information to Business Development Specialist Anthony Sanchez. Sanchez teamed with Senior Field Sales Representative James Allen and contacted the customer. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Walker getting the lead into the right hands, this sale with generate more than $207,740 of estimated annualized revenue for the USPS. He continues to engage customers on his route to identify new businesses and generate revenue.

Dallas District Product Information Quality Analyst Rose Casillas (left) received her 35-year Service Award from District Manager Scott Hooper (right).

Dallas District Address Management Systems Technician Vanessa Phillips (left) received her 25-year Service Award from District Manager Scott Hooper (right).

A celebratory lunch was provided by her co-workers in honor of their achievements.

Grand Prairie, TX, Main Post Office (MPO) Retail Associate Raymond Ramos (above) recently assisted a business that sells Point of Sale (POS) hardware. He used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. The customer is looking for a low-cost shipping solution. Thanks to Ramo’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale generated more than $70,200 of estimated annualized revenue for the USPS. Ramos continues to engage customers at the lobby and identify new businesses to generate revenue. Grand Prairie, TX, Main Post Office (MPO) Retail Associate Raymond Ramos (above) recently assisted a business that sells Point of Sale (POS) hardware. He used Clerks Care to submit the contact information to Business Development Specialist Anthony Sanchez. The customer is looking for a low-cost shipping solution. Thanks to Ramo’s goodwill and appreciation for his customers, he was able to recognize an opportunity to help his customer and get them into the right hands. This sale generated more than $70,200 of estimated annualized revenue for the USPS. Ramos continues to engage customers at the lobby and identify new businesses to generate revenue.

Irving, TX, Main Post Office (MPO) Retail Associate Brittany Johnson (above) recently assisted a local landscaping business. She used Clerks Care to submit the contact information to Business Development Specialist Jenny Yoo. The customer was looking for low cost direct advertising. Thanks to Brittany’s goodwill and appreciation for her customers, she was able to recognize an opportunity to help the customer and get them into the right hands. This sale generated more than $27,000 of estimated annualized revenue for the USPS. Johnson continues to engage customers at the lobby to identify new businesses and generate revenue.

Pittsburg, TX, Retail Associate Garland Taylor (right) received his 30-year Service Award from Postmaster Linda Cox (left). He has served the Pittsburg Post Office for his whole 30-year carrier. Taylor started as a Casual, then Part Time Flexible (PTF), City Carrier for 12 years before moving in as Retail Associate. He lives in this community and with help of co-workers, sold over $3000 in Breast Cancer Awareness Stamps!

Allen, TX, Laborer Custodial Stacy Bell (center) received her 35-year Service Award from Postmaster Debbie Hendrix (left) and District Manger Scott Hooper (right).

Dallas District Manager, Health and Resource Management Kyioka Rahim (third right) and her staff wore pink in support of Breast Cancer Awareness month.

Lewisville, TX, The Colony Carrier Annex Station Highway Contract Route (HCR) Gabby Smoot (back row, fourth left) was given a farewell party on her last day, October 30, 2020. She accepted a City Carrier Assistant (CCA) position at the Addison Post Office. Manager, Customer Services Paula Jordan (back row, far right) and her co-workers let her know she would be missed.

Lewisville, TX, The Colony Carrier Annex Station Deborah Chamberlain (center, holding certificate) received her 20-year Service Award from Manager, Customer Services Paula Jordan (back row, third right). Her co-workers joined to congratulate her on this achievement.

Lewisville, TX, The Colony Carrier Annex Station Rural Carrier Associate (RCA) Miya El-Amin (far right) was given a baby shower party on October 30, 2020. Manager, Customer Services Paula Jordan (far left); Supervisor, Customer Services Angela Thornton; and Rural Carrier Norma Hernandez provided food, decorations and organized the festivities.

Carrollton, TX, Rosemeade Station Letter Carrier Bin Quach (right) received his 35-year Service Award from Manager, Customer Services Jimmy Porter (left).

Carrollton, TX, Rosemeade Station Letter Carrier Rhonda Clark (right) received her 35-year Service Award from Manager, Customer Services Jimmy Porter (left).