Monday, September 28, 2020

A message from the District Manager Scott Hooper…

Ensuring Every Vote Counts With less than 40 days left before Election Day, November 4, 2020, it’s important to talk about our role in the democratic process. The Postal Service has a long, proud history of service to the nation, which is even more heightened during election season. We are entrusted with securely delivering ballots to voters and getting those ballots back to election officials as swiftly as possible, to ensure every person’s vote counts. We’re also charged with delivering political mail, which is any material used for political campaign purposes by a registered political candidate, a campaign committee, or a committee of a political party. Providing timely, accurate and secure handling of both election and political mail is a major responsibility and one we all have to take seriously. All employees play a part to in making sure we are vigilant in identifying and properly handling election and political mail, all the way from the Business Mail Entry Units, to the plants, on the docks, in our vehicles, and at the delivery units. Here are some important reminders to help you know the differences between Political Mail and Election Mail tags: • Red Tag 57, for Political Mail, should be used for any political campaign mailing by a registered candidate, campaign committee, and committee of a political party. • Green Tag 191 should only be used to identify ballot mail addressed for domestic or international delivery. All ballot mail is time sensitive and should be processed and delivered expeditiously. One of the most important public functions for the Postal Service is serving as a trusted partner in our nation’s electoral process. Thank you for keeping our country strong by ensuring both election and political mail are processed as quickly as possible, so they can be delivered to America’s voters.
Seagoville, TX, Supervisor Customer Services Betty Slagle (left) received a Certificate of Appreciation from Postmaster Louiza Missi (right) for a Customer Connect lead she submitted for an on-line jewelry company which resulted in revenue of $7,100 for the Postal Service.Seagoville, TX, Supervisor Customer Services Betty Slagle (left) received a Certificate of Appreciation from Postmaster Louiza Missi (right) for a Customer Connect lead she submitted for an on-line jewelry company which resulted in revenue of $7,100 for the Postal Service.
Seagoville, TX, Retail Associate Darron Young (center) accepted a Gold Star Award from Supervisor, Customer Services Betty Slagle (left) and Postmaster Louiza Missi (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction. To ensure safety, the subjects shown were near each other for less than five minutes.
Garland, TX, Main Post Office (MPO) Laborer Custodial Richard Miller (right) received his 30-year Service Award from Manager, Customer Services Jose Baez (left).
Richardson, TX, Huffhines Park Station Letter Carrier Raymond Redeman (right) received his 25-year Service Award from Manager, Customer Services Stanley Adams (left).
Richardson, TX, Huffhines Park Station Supervisor, Customer Services Rodrick Allen (right) received his 30-year Service Award from Manager, Customer Services Stanley Adams (left).
Richardson, TX Main Post Office (MPO) Retail Associate Amber Shepard (right) was presented her first Gold Star award from Postmaster Steve Boyle (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Richardson, TX Main Post Office (MPO) Letter Carrier Kenneth Buford (right) received his 25-year Service Award from Supervisor, Customer Services Quentin Norris (left).
Richardson, TX Main Post Office (MPO) Letter Carrier James Harrison (right) received his 30-year Service Award from Supervisor, Customer Services Quentin Norris (left).
Richardson, TX Main Post Office (MPO) Letter Carrier James Harrison (above) received his 30-year Service Award.
Rowlett, TX, Retail Associate Wilford “Will” Ball (right) received his ninth Gold Star Award from Officer-In-Charge Maria Rosales (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Rockwall, TX, Rural Carrier Shanon Grammer (above) received his 25-year Service Award.
Garland, TX, South Station Supervisor, Customer Services Colleen Bane (left) received her 35-year Service Award from Manager, Customer Services June Neroes (right).
Mckinney, TX, Linkside Park Finance Station Retail Associate William “Allen” Dahl (above) accepted a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Mckinney, TX, Linkside Park Finance Station Retail Associate Shauna Johns (above) displayed her eighth and ninth Gold Star Awards for receiving perfect scores on Retail Customer Experience (RCE) transactions.
Frisco, TX, Teel Finance Unit Retail Associate Natasha Lowery (right) was presented her first Gold Star Award from Manager, Customer Services Karen Cockrell (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Frisco, TX, Main Post Office (MPO) Retail Associate Christine Silmon (center) received a Gold Star Award from Postmaster Carlnell Hardy (left) and Supervisor, Customer Services Sheri Blackmon (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Frisco, TX, East Carrier Annex Station Rural Carrier Chad Haynes (left) received his 25-year Service Award from Manager, Customer Services Karen Cockrell (right).
Palestine, TX, Data Collection Technician Leslie Wardell (left) received his 40-year Service Award from Postmaster Katina Young (right).

Monday, September 21, 2020

Dallas, TX, Parkdale Station Retail Associate Latrail Shepherd (right) received a Gold Star Award from Supervisor, Customer Services Kamaria Carter (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Dallas, TX, Parkdale Station Retail Associate Latrail Shepherd (center) was presented a Gold Star Award from Manager, Customer Services Tammy Nelms (left) and Supervisor, Customer Services Kamaria Carter (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Dallas, TX, Lakewood Station Retail Associate Regina Williams (above) accepted a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Dallas, TX, Pleasant Grove Station Manager, Customer Services Tammy Nelms (right) received her 25-year Service Award from Manager, Customer Service Operations Shanel Byrom (left).
Dallas, TX, Highland Hills Station employees accepted Certificates of Appreciation for their military service. To ensure safety, the subjects shown were in close proximity for less than five minutes.
Dallas, TX, Highland Hills Station Letter Carrier Marcus Ritch (above) received his 25-year Service Award.
Dallas, TX, Highland Hills Station Letter Carrier Edwind Rand (above) received his 35-year Service Award.
Dallas, TX, Highland Hills Station Retail Associate Deandrus Williams (above) received his 35-year Service Award.
Dallas, TX, Station A Retail Associate Sonja Nobles (right) was presented a Gold Star Award from Manager, Customer Services Whitley Greathouse (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.
Dallas, TX, Parkdale Station Retail Associate Brigitte Earl (right) received her 40-year Service Award from Manager, Customer Services Jennifer Peterson (left).
Dallas, TX, Parkdale Station Retail Associate Brenda Spencer (right) received her 30-year Service Award from Manager, Customer Services Jennifer Peterson (left).

Wednesday, September 9, 2020

Dallas, TX, Caesar Clark Station Retail Associate Sheila Buggs (left) received her 25-year Service Award from Manager, Customer Services Scott McCain (right).

Dallas, TX, Juanita Craft Station Letter Carrier Thomas Clemmons, Jr. (above) received his 35-year Service Award.

Dallas, TX, Medrano Station Letter Carrier John Williams (above) received his 40-year Service Award.

Dallas, TX, Lakewood Station Retail Associate Patty Harding (above) displayed a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Medrano Station Retail Associate Maria Bhaskaran (left) was presented a Gold Star Award from Supervisor, Customer services Lantisha Blizzard (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas District Mailing Standards Specialist Joy Varkey (right) received a Certificate of Appreciation from Manager, Marketing Kelley Davis (left) for his hard work during the pandemic.
Dallas District Business Development Specialist Jenny Yoo (right) received a Certificate of Appreciation from Manager, Marketing Kelley Davis (left) for her hard work during the pandemic.
Dallas District Manager, Business Mail Entry Chris Banks (right) received a Certificate of Appreciation from Manager, Marketing Kelley Davis (left) for his hard work during the pandemic.

Dallas, TX, Lakewood Station Lead Retail Associate Regina Williams (above) received a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Mockingbird Finance Station Retail Associate Steven Hammock (above) was presented a Gold Star Award for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Preston Station Letter Carrier Toi Haynes (above) displayed her 25-year Service Award.
Dallas, TX, Preston Station Letter Carrier Michael Varela (above) displayed his 35-year Service Award.

Lancaster, TX, Retail Associate Valerie Handley (above) recently helped a customer. They have an e-commerce business that ships customized crafts and apparel. Handley used Clerks Care to submit the lead and get the information into the right hands. The contact information was given to Business Development Specialist Jenny Yoo and Field Sales Representative Audrey Kemper who followed up on the lead. The customer wanted a low-cost shipping solution. Thanks to her willingness to help the customer, this sale with generate more than $51,833 of estimated annualized revenue for the USPS. Handley continues to identify opportunities to generate revenue.

Dallas District, Manager, Operations Programs Support Virgil Cosma (above) recently helped a business that was interested in marketing their message to every resident in their county. Cosma used the Submit-A-Lead program to get the information into the right hands. The contact information was given to Business Development Specialist Anthony Sanchez who followed up on the lead. The customer wanted low cost direct advertising and reliable service. They decided on using Every Door Direct Mail (EDDM) to reach their customers. Thanks to Cosma’s willingness to help the business, this sale with generate more than $10,750 of estimated annualized revenue for the USPS. He continues to identify opportunities to generate revenue.

Richardson, TX, Main Post Office Letter Carrier R. L. Reed (above) recently serviced a business that ships medical supplies and equipment. The customer was looking for a cost saving way to ship their products and Reed used Customer Connect to assist. He submitted the owner’s contact information to Business Development Specialist Jenny Yoo and Field Sales Representative Audrey Kemper. After their discussion, the owner decided to begin shipping their products through USPS. Thanks to Reed getting the lead into the right hands, this sale with generate more than $62,205 of estimated annualized revenue for the USPS.  He continues to engage customers on his route to identify new businesses to generate revenue.
Dallas, TX, Farmers Branch Station Letter Carrier Llewellyn Hammond (above) helped a business that ships promotional products and golf accessories. The customer was looking for a cost saving way to ship their products and Hammond used Customer Connect to assist.  He submitted the owner’s contact information to Dallas Business Development Specialist Jenny Yoo and Fields Sales Representative Ron Williams. After their discussion, the owner decided to begin shipping their product through USPS. Thanks to Hammond getting the lead into the right hands, this sale with generate more than $96,900 of estimated annualized revenue for the USPS.  He continues to look for new opportunities to generate revenue.
 


Wednesday, September 2, 2020

Dallas, TX, Northwest Station Retail Associate Jacquala Wilson (right) received a Gold Star Award from Manager, Customer Services Gail Aycock (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Richland Station Retail Associate Tim Ngo (left) was presented a Gold Star Award from Manager, Customer Services Cloteal Hutchins (right) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Irving, TX, Valley Ranch Station Retail Associate Huyen Le (right) received her first Gold Star Award from Manager, Customer Services Glenn Frorath (left) for receiving a perfect score on a Retail Customer Experience (RCE) transaction.

Dallas, TX, Northaven Station Lead Retail Associate Kimberly “Kim” Pierce (right) received two Gold Star Awards from Manager, Customer Services Cleonte Grafton (left) for receiving perfect scores on Retail Customer Experience (RCE) transactions.